Tata DoCoMo Complaints & Reviews

Dear,

My Docomo number is [protected]. My phone has been stolen. please Block the sim ASAP.

Regards,
Kipson

My photon #[protected].

I have tried to recharged my account on 10/02/2011 online which was not successful and yet money is deduced from my ICICI bank account. When I raised issue with customer care, they take complaint and give a callback giving excuses like i need to check with bank, they have not received money, etc. even after I attached bank statements in email and sent to them; this happened thrice. I checked with bank regarding it also and they say money is paid to the biller (tataphoton) on 10/02/2011 itself and the error happened during transaction after I came out of bank page in ccavenues while recharging. What kind of service is this...how can they take somebody's money without providing service..??

Any help in this regard will be greatly appreciated.

Thank you,

Sudhakar S.
Bangalore
[protected]

Dear Sir/Madam,
>
> I had purchased Tata Docomo 3G data card from Tata Priority in Ambala,
> during my purchase I checked with them for availability of 3G signal in my
> location which was confirmed on the spot by your executive on the counter
> but later on when I started using same I found trouble in receiving 3G
> signal, when I complained about this to your executive he further has given
> me assurance that he will book a complaint with Tata Docomo Customer care
> but this complaint was never booked by him till yesterday afternoon ( last
> updated status)
>
> For cross check when I visited your another Tata Priority office in Ambala
> , they confirmed me that your area is not covered under 3G signals and also
> confirmed me complaint status which I had already told you above. Again I
> tried to contact your Noddle Officer @ [protected] but they seems to busy in
> various other activities that's why they are least bother to pick phone or
> keep other callers on waiting .
>
>
> Kindly give me a solution on priority
>
> Awaiting your Feedback
>
>
> --
> Regards
>
> Kuldeepak Sharma
>
> +[protected]
> +[protected]

Hi Tata,

As per below mail, the complaint is closed but I have not yet received the deductions reversed back on my account. Please check the attached mail for your reference.

I need the entire total deducted amount reversed on my account ASAP.

30 (Monthly Feng Shui pack service)
+18 (Cricket alerts Pack)
+19.39 (CRICKET_chota_30 Pack)
+5 (Daily Auto renewal Cricket alerts Pack)
+5 (Daily Auto renewal Cricket alerts Pack)
= 77.39 (TOTAL)

How come without the customers feedback you can close the complaint? This is not the way of customer satisfaction, wherein I have not even got the deducted amount reversed back!..

Please look into the same at the earliest & call back to me on [protected].


Regards,
Charlie

Please do not print this email unless it is absolutely necessary.

________________________________________
[protected] Forwarded message[protected]
From: <[protected]@tatadocomo.com>
Date: Wed, Mar 2, 2011 at 11:36 AM
Subject: Complaint Request Closed
To: [protected]@gmail.com




Dear Mr. Charlie Varghese,

This is in reference to your complaint number 252073 regarding your TATA DOCOMO Product (Number [protected] ).

This is a confirmation that your request has been through an investigation process and has been resolved.

Do call us on 121 in case we have not been able to match your expectations.


Assuring you our best of services at all times.


Thanking you.
TATA DOCOMO


[protected][protected][protected][protected]



*******This is an automated message. Please do not reply*******


Hi Tata,



For your Kind Information, Please check the last 50 transactions done on my number [protected]. You can notice that apart from monthly recharge of sms-pack-85 & recharge of 30 or 50, apart from messaging there are no calls made.



I would like to inform all the services were not activated from my end. I have also come across with my friends facing the same concern on their tata docomo’s no. I have also checked the no of complaints raised with tata for the same reasons, wherein services are activated on any particular schemes automatically without prior customer’s permission. I feel it is wrong on tata’s part & the same issue should be taken seriously with immense concern.



As per your tracking, you have mentioned that Monthly Feng Shui pack service and Cricket alerts Pack were activated from my end. Please first make it clear with proper justification that the same services were activated from my end or not. For your kind information & as per your reply, I had deactivated the services for Feng Shui on Friday, 25th Feb 2011 via sms and also on IVR (155223) & Cricket Service Alerts was deactivated on Saturday, 26th Feb 2011, by placing request on cc and also by sms.



With Respect to the records mentioned below, CRICKET_chota_30 Pack for Rs.30/- was activated on 26/02/2011 at 5:35 PM. But if you check on your records I had placed a request before 16:00 Hrs on 26th Feb 2011, with tata to stop all services & cancel unwanted services. I had also send an sms START DND to 1909 to stop all services henceforth & still the CRICKET_chota_30 Pack was activated from your end wherein my balance was 20.64/-.



You have mentioned the same deducted balance will not be reverted. But yesterday on 26th Feb 2011, for the deducted balance for CRICKET_chota_30 Pack, I got a reverted balance of 19/- from customer care executive.

How it is that cc does not have information about their own processes?



Now, to display the worst system & process how tata docomo works. Even after activating the DND service & stopping all services via sms & cc. Today 27th Feb 2011 again 5/- got deducted via auto-renewal scheme at 11:39 AM. Now the Balance on my account is 15/-.



The Format of the SMS (Hi, Your Subscription for Daily Cricket Service has [protected]@ Rs 5/1 days. To unsubscribe, dial 155223. (Toll free) – sent from 54321)



HOW COME ANY SERVICES CAN START AFTER SENDING STOP SERVICES ALSO? THAT MEANS THE PROCEDURE & PROCESS WITH TATA IS WRONG. PLEASE RECTIFY THE TECHNICALITIES FROM YOUR END FIRST.



I need the entire total deducted amount reversed on my account ASAP.



30 (Monthly Feng Shui pack service)

+18 (Cricket alerts Pack)

+19.39 (CRICKET_chota_30 Pack)

+5 (Daily Auto renewal Cricket alerts Pack)

+5 (Daily Auto renewal Cricket alerts Pack)

= 77.39 (TOTAL)



Dear TRAI,



Please take some serious action in regards to such instances occurring to all customers.





Thanks & Regards,

Charlie Varghese



Please do not print this email unless it is absolutely necessary.




[protected][protected][protected][protected]

-----Original Message-----
From: listen.[protected]@tatadocomo.com [mailto:listen.[protected]@tatadocomo.com]
Sent: Sunday, February 27, 2011 10:36 AM
To: [protected]@insolutionsglobal.com
Subject: Wrong Services Activated without Intimation~~M3700897



Dear Mr. Varghese,



Thank you for writing to us.



We understand from your previous interaction dated 26/02/2011 that you have expressed concern over balance deduction for your TATA DOCOMO number [protected].



With regards to your concern, we wish to inform you that after checking our records in our system, we have found that Monthly Feng Shui pack service and Cricket alerts Pack and CRICKET_chota_30 Pack was activated on 24/02/2011 at 07:17 PM and 25/02/2011 at 01.45 PM and 26/02/2011 at 5:35 PM on your TATA DOCOMO number by sending sms request to 54321 from your end.



As per our records, we wish to inform you that you have been correctly charged for subscription and renewal of Monthly Feng Shui pack service and Cricket alerts Pack and CRICKET_chota_30 Pack for Rs.30/- and Rs.18/- and Rs.19.39/- accordingly. Hence we regret to inform you that we will not be able to refund the amount in your account.



Further, we regret for your inconvenience caused to you in this regards.



We also wish to inform you that we have deactivated Monthly Feng Shui pack service and Cricket alerts Pack and CRICKET_chota_30 Pack subscription on your number with effect from 27/02/2011. Hence there will be no deduction for this service again on your number.



We hope that we have been able to address your concern satisfactorily.



For any further assistance, please mail us at listen.[protected]@tatadocomo.com



Alternatively you may call us on 121 (our 24x7 Customer Care Toll Free number from any TATA DOCOMO phone) or [protected] (chargeable) from any other number.



Thank you for giving us an opportunity to serve you.



Warm Regards,

Mayur Ubhe.

Customer Care TATA DOCOMO






[protected][protected][protected][protected]

From: Charlie Varghese [mailto:[protected]@insolutionsglobal.com]
Sent: Saturday, February 26, 2011 2:14 PM
To: 'listen.[protected]@tatadocomo.com'
Cc: 'nodal.[protected]@tatadocomo.com'; 'appellate.[protected]@tatadocomo.com'
Subject: Wrong Services Activated without Intimation



Dear Tatadocomo,



I, Charlie Varghese, have been using the tata Docomo Prepaid Number, [protected] from last 1 Year.

I have been using this number to just send messages (no web services/ no calling/ no download services is used). There is just 1 recharge of sms pack 85 done on my number every month.



To provide a Brief Description about the Complaint regarding this number, there have been some services activated without prior intimation, to be precise.

On Wednesday, 23rd February 2011. The Balance on my number was 79.34/-.
On Thursday, 24th February 2001. The Balance was 47.51/-, as some services was activated without prior intimation. (unknown)(Not needed by me).
On Friday, 25th February 2011. The Balance was 42.03/- as some auto-renewal services got activated without any updates (Cricket updates)(Not needed by me).
On Saturday, 26th February 2011. Again 5/- was deducted via auto-renewal. I got a sms from 54321 stating the same. (Cricket updates)(Not needed by me).


I had spoken to the customer care no 121, they gave some deactivation number. I tried but to no vain, it shows no services are active on my number. I have even tried calling on 155223 to deactivate the services, it also shows no services are active. I have even tried to deactivate services via sms also. The CC agents are also not ready to help in regards to customer needs.



Is this the way a Telecom company works? Is there no proper way of prior intimation to be given to the customer before starting services on any number?

I Need a Proper update in regards to the same. Justification should be given for points 2, 3 & 4.



To be Clear, Please revert back me the amount which is deducted from my tata docomo account.



If the same services are not deactivated & deducted amount is not reversed, I will raise a complaint with TRAI.





Un-Satisfied Customer,

Charlie Varghese



Please do not print this email unless it is absolutely necessary.

This is reg. My new tata photon connection. I got this connection from online vendor VRITI. Person who sell this product are Deepika & Vishwas. there IDs are Deepika Khatri (deepika.[protected]@vriti-interactive.com) & vishwas.[protected]@vriti.com .I just got device from them. no response after that from there side. When i am trying to connect customer care , it requires some number and i am not having the same. When I am trying to active this, it require 14 digit number. i am just fed up. Its more than 2 days, i got this product. When i am trying to contact Vishwas's number, it is always busy...
Please help me what to do.... :(

Regards,
Pahul

im prepaid card holder of tata docomo service and facing huge problem due to unwanted value added services which are forcefully levied on my cell phone,,, i have called customer care on[protected] mentioning nature of value added services which was automatically got activated without my knowledge,on the very same day i instructed them to stop all such foolish services immediately , inspite of all this again on[protected] re 30/- got deducted for buddy chat service.. i m failed to understand nature of this services which are not all useful and doesnt make any value addition.... being a growing organisation these services should not impose on customers to make small amount profit... .Foolish part of service is Love tips, horoscope etc these types of services are already subscribe to customer and will automatically get activated within 72 hours if customer didnot deactivate it by himself.

Hi,

I was pretty impressed with the TATA Docomo's GPRS performance.
I went for this Prepaid connection - [protected]

But I'm surprised that it is having lot of issues. I think other service providers are better.
I tried to recharge online. But the site says this number is invalid!!!!!.

I tried to rechargr using my ICICI account.I recharged for 150. Balance is deducted. But no balance improvement. I tried to recharge using freecharge.in. Again I tried with 150. But the same thing happened.

I'm at a loss of 150. With my balance showing below 2. I guess TATA Docomo is not a competative service provider.

Just hope Docomo corrects these issues.

Dear Sir,

I just purchased the Tata DOCOMO SIM from on of the distributor at Gandhinagar.
Now i am facing problem with the SIM in my Nokia 1100 handsets. so what i do to solve this problem. Please let me know as early as possible. Distributor are not giving any solution for that and i told that if the SIM is not working then please take it back but they didn't reply me. Please help me out........

I am waiting for your favrable reply.

Thank you,
Bindiya Chauhan

I have been using services for last 7-8 months regularly and have made payment always around 1300/- for 10 GB plan and had no issues. Since Janurary service quality in Noida-Sec-20 have dropped like anything and I could use only 2 GB some how. Condition has become pathetic towards Jan end and Feburary I lodged complain with their technical department. One executive came and after 2 hours of debugging , working with network guys told me this situation will last till March end due some update on Disha website (No 353 ).

Now I called billing dept to adjust me last/current bill as I have been suffering due to their issue they said they will settle bill for Jan usage and no question to pay bill in Feb. They call me 10 times and always said Sir we'll come back to you which they never did.

Can you believed that another executive called me to pay 75/- for their tech support visit ? funniest thing of my life , I have seen, damn.

THIS IS WEIRED AND UNPROFESSIONAL BEHAVIOUR FROM TATA PHOTON - Based on my current service status I cant recommend them to anyone.

Arpit K Goel
Tata Photon No - [protected]

My TATA Docomo number is [protected]
The mobile says that SIM is invalid.
When I try to dial this number from
other phones, I get the message that
the number may not be valid.

Sanjeev Saxena
E-mail: [protected]@iitk.ac.in

I have taken a postpaid connection of Tata Docomo for using 3G internet. My no is [protected]. Everytime i call the customer care regarding assistance of internet, but everytime the customer representative say that there is no information regarding this number. They alwys divert me to another number. Please do the needful..

Hi,
My Tata Docomo no is [protected].

I am using TATA DOCOMO GPRS internet and connect through PC. When I connect through PC the connection being disconnect & an error shows "another user is connected."

Thereafter I had called to your customer care several times but no sollutions out from their side and now I am helpless and need your support desperately.

So I would like to request you please do the needful at your end.

Regards
Kaushik Adhikari

I am using tata docomo for the last 5 months and loves it................because of the offers but the signal is very poor in many areas i am residing in alappuzha district and in cherthala,pattanakadu....signal coverage is too bad so cant connect to gprs,call etc....and i wish to change to any other network...so please take necessary actions in PATTANAKAD area,alappuzha my friends too are having it so please.......my mobile no:[protected]

mobile no: [protected] recharged for rupees one hundred through wallet at about 1630 hrs today, 26th February 2011, trans ID rd 537881 not materialised.
my alternate contact number (immeidate) [protected]
e-mail: [protected]@yahoo.co.in
kindly lookinto
ramaannv.

Dear Sir/Ma'm,

We want to inform you that there is some major problem occurred during the yahoomail opening in internet explorer with Mobile & also in PC/Laptop.
The internet page could not opened with his original explorer page.Its texts and Graphics are missing.Also the page is not opened with oroginal explorer.
This problem occurred both in Mobile also PC.
So you are kindly request to give the proper guideline/suggestions.

Regards,
Biswaranjan-[protected]

Currently, I am using "[protected]". After comparing many operators STD plans, I have found tata Docomos Rs 24 "On-Net Tariff Voucher" more suitable to my requirement. To avail this offer, I have ported from Airtel to DOCOMO.
Now, when I try to avail that offer, DOCOMO is rejecting it saying that this offer is not valid for people ported from other n/w.
But, this point in not present in Term and conditions provided in internet.

http://www.tatadocomo.com/prepay-offers.aspx
Special Tariff Vochers -> On-Net Tariff Voucher
* M.R.P. inclusive of Service Tax.
* Processing Fee in this offer has not been charged to the customer.
* On-Net includes all calls made to Tata DOCOMO, Tata Indicom mobile and Virgin mobile numbers.
* Local means call to any network within Karnataka.
* Benefit available in home network only, not applicable while roaming.
* Offer Period : Ongoing Offer.
* The offer is applicable to Existing/ New users.
* Offer Validity days start from the day you activate the pack on your number.

Please help me in availing this offer.

Hi,

I am Dipayan Aich. this month 8th I ported from Airtel to Tata Docomo, my number remains same [protected]. All was going well till yesterday. Suddenly I checked my balance today and found out that they deducted Rs 42. When inquired (I had to call 4 times to get the information) first time they said it is due to GPRS, then I said as I am using 3G and I have data balance left for 1gb, they looked further and said it is because I send SMS to 56767661 for 14 times. Which I never did. Now I asked for a call reference number, they refused to give one infact he refused to tell his name again.

Is there any way to find out how this SMS are sent from my number without my knowledge (no one used my mobile). I can assure that I have not sent any SMS. How can this be solved? Can anyone look into this issue? If this continues to happen, this would be a bad experience for me and I would be forced to port to some other operator.

Thanks,
Dipayan

dear sir,
mere mobile number [protected] jo ki tatadocomo ka sim hai jis par 25.02.2011 ko bina activate kiye hue bihar news alert service activate kar diya gaya aur 30 rs. kat gaye aap se request hai mera balance lautaya jaye...

i was subscribed to cricket alerts two months back , which charges 30Rs per month. i would be very much pleased if you unsubscribe it . my mobile number is [protected].

Hi,

This is Phanindra holding TATA photon connection with number [protected] and account number[protected].I have given request for cancellation of my tata photon connection on january 11th 2011 with docket numbers[protected] ,[protected] and[protected].My connection is still not closed and I received a bill of Rs 944 for whole january month. Please let me know when it will closed .I don't want to pay the bill for whole month,as I have given request on 11th of January 2011 and it should be closed by maximum 15th of January 2011.So i will pay the up to 15th January.I have not been using my photon from the January 11th of 2011.

I have been calling customer care for every 2 to 3 days .But nobody responding properly with correct estimated date of cancellation.This is the worst service I have seen in cancellation.



Thanks in advance,
Phanindra.