Tata DoCoMo Complaints & Reviews

Dear Sir/Madam,
This is Swapnil Awale, I am availing telecoms services form TATA DOCOMO from last 2 months (aprox.) but my outgoing services is bared by the provider without any prior intimation on Saturday(08/04/2011) so I try to contact on customer care by 121 customer care service & also by mail.

BELOW MATTER IS THE COMMUNICATION BETWEEN ME & COMPANY THROUGH MAIL

__________________________________________________ _____________________________________
Dear Manoj,
As you said that their is some previous due form my earlier service provider then I take this opportunity to suggest you that any authority person from docomo should inform me in prior instead of doing this type of cheap activities like barred outgoing services.

By the way few days back someone form docomo called me for asking about previous dues, that time I provide him all the details related to bill payment.

On 8th April 2011 I come to know that I have due payment of Rs.55/- only. Which is not a big amount so I paid it then and their only but still my service is barred & I consider docomo as culprit for such a irresponsible behavior for all the mental stress I get during last 2 days.
eagerly waiting to hear your response.
Regards!
Swapnil Awale
[protected]


On Sat, 09 Apr 2011 16:55:37 +0530 wrote
>Dear Mr. Awale,

Thank you for writing to us.
We are in receipt of your mail dated 09-Apr-11; as regards activation of connection for TATA DOCOMO number [protected].
We regret for the inconvenience caused to you.
Please be informed that outgoing of above mentioned number has been barred due to non payment by donor operator. Hence, kindly cleared all dues in order to avail the services.
For any further clarifications kindly write us back or call us at: 121 from your TATA DOCOMO mobile phone or call [protected] from Non DOCOMO mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Manoj
TATA DOCOMO

-----Original Message-----
From: [protected]@rediffmail.com
Sent:[protected]:50:28.0
To : [protected]@tatadocomo.com
Cc:

Subject: why the out going services is blocked?~~M4020628

[Note: Please don't change the subject for internal tracking purpose and immediate action.

_____________________________

Dear Sir/Madam,
This Swapnil Awale, my Mobile No. is [protected]. Please notice that the outgoing is blocked of same number without any prior intimation even it has a charge of Rs.130/-(Aprox.) I don't understand that why company has to take such a cheap decision to get attention.
I am a businessman and mostly my deals are finalized on phone so I like to inform you that what ever will be my loss because of this shameful act by company(docomo) has to pay me the loss. If I don't get my services back at the earliest.
Regards!
Swapnil Awale
Redbird Enterprises
[protected]

__________________________________________________ _____________________________________


this is the detail of all the communication. But even after 3 days I am unable to enable my outgoing services.
Please guide me what to do?
Thanks & Regards!
Swapnil Awale
[protected]

SUBJECT :REMINDER COMPLAINT TOWARDS CLOSURE OF ACCOUNT NO.[protected]

DEAR SIR
THIS IS THIRD REMINDER TOWARDS MY COMPLAINT FO CLOSURE OF MY ABOVE MENTIONED ACCOUNT NO.[protected] WITH TATAPHOTON no.[protected].
i have alraedy send request to close the acount no.[protected], and merged my tata photon number in the account no.[protected], then why am i getting the bill again from the closed account.plz cancel this bill invoice no.[protected].
and see to it that in future these kind of double bill is not raised to me again and again in the same month.
this is the second consumer complaint im doing against tata teleservies which is craeting a mental harrasment to me since past 3 months.my work in office is geting affectd due to irregularities in my bill of tata indicom and also i have been using their services since 2 years and now im being harrased every month.
Rachana Shalini

tata docomo aarum use cheyyarudh range theere kittilla urapp.enthengilum sahaayathinu costamer carileku vilichal kittilla maanyammaayi deal cheyyaadhe costamare cheat chayyukayaanu

MY FATHER IS USING TATA DOCOMO FOR THE LAST 01 YEAR APPROX. NOW ALL OF SUDDEN OUTGOING CALL HAVE BEEN BARRED WITHOUT ANY REASON. FATHER'S MOBILE NO IS [protected]. NEITHER HE RECEIVED ANY SMS FROM UR OFFICE. HE IS ABOVE 65 YEARS OF AGE, AT THIS AGE DISCONNECTING THE PHONE IS TRUELY A HELL FOR HIM, IF DEAR ONES WANTS TO CALL HIM ITS NOT POSSIBLE, I DON'T UNDERSTATD WHY HAVE U DONE THIS AT THIS JUNCTURE.
YOU WANT THAT MY FATHER SHOULD RUN PILLER TO PILLER AT THIS AGE TO GET IT RECTIFIED.
THE MOMENT MY FATHER DIALS THE NUMBER IT IS SHOWING "REGISTER FAIL" NOW I AM SITTING AT BANGALORE WHAT SHOULD I DO TO GET IT RECTIFIED. UR REPLY IS BADLY AWAITED

Dear Sir, (Customer Care Tata Docomo)
My no. is [protected] and alternate no is. [protected]. and about your live chat I have done that too and your representative said that he has registered a complaint regarding this with complaint no.[protected]. But till now I had no reply of action taken ... Think for a while you take 1 sec to activate a pack bcoz it costs customer and more than a week to resolve customer friendly issues, activate DND and all those... how can this move be justified.

sir.i am tata docomo consumer my compain is 48rs. net pack for 1 gb dounlode free+one month surfing free but sir i am not dounload only surfing but my net pack is finis only 23 march to1 april and 6april other 48 rs.net pack. this pack is alsothis time 1/4 pack finish.sir i requesting you please help me . custmer care is not help me. please.

I had applied for a prepaid Tata docomo mobile connection in the September of 2009, for which, I had submitted a passport sized photograph of me and photocopy of my driver's license as the identity and address proof at the time of applying for the connection. But, the connection allocated to me was activated in the name of a person other than me. When I approached the retailer with the above problem he stated his inability to help me and instead asked me to visit the Tata telesevices ltd. office for the complaint registration. I intimated the authority at the Tata teleservices ltd. office regarding the above problem on[protected] and registered a complaint for the change in my identity and address. The officer there requested me to submit my photograph and address and identity proof afresh. On being mentioned about the documents having been submitted earlier and inquired about the status of the documents already submitted, he stated that since the office staff were relatively new, may be the documents got misplaced by mistake. He also tried to convince me that the missing documents will not be misused and if ever a connection was allotted against my documents, the same would be rejected during the identity verification check. So, I was given no options other than to resubmit the documents again and provided a customer copy of my compliant.
In spite of repeated assurances, the complaint has not been addressed till date. Rather, each time when I complain, I am asked to resubmit my documents again and again. i fear my documents have been misused and someone else is using a connection in my name. more then 18 months have passed in between but the status quo remains the same.
What should i do now?

Dear Sir,
I use the post paid service of TATA DOCOMO . In the march bill , which I recieved on % th of April I found that Rs 99 Games value pack through Tata Docomo Dive in has been added to my account, while I hadn't subscribed any such pack. While talking to customer care i got the answer that once u recieve any service message and click on it, amouynt gets deducted. The call duration period can also be seen in the bill attached which is 1 sec , can any one download any item in just 1 sec. I then requested customer care that when i havent requested for any service message then why do u send them , is it just to fool customers any loot their money. The subscription which are in favour of customer gets activated by a message which is send by the customer, then how can one subscribe a customer of a pack which costs him without any message provision, this policy of cheating the customer prevails in every survice provider. when i asked them to activate the DND service, which means i wudnt recieve service messages any more , they assured me, any today again I got a service message from TATA DOCIMO DIVE in, they say its takes 7 days for thisservice to activate, but my games pack was activated in a second..............., Hope I will get Justice.............. JAGO GRAHAK JAGO.............. Sorry the bill is in PDF so its not ghetting attached

dear sir,
I am too having the slow speed problem although network coverage is about 100%.but the internet speed with both APNs:
TATA.DOCOMO.INTERNET
TATA.DOCOMO.DIVE.IN
the speed that i receive is about 5-16kB/s max.I am using Nokia 5230 with the latest firmware available to date.I dont know why but it happens like that.I request you to resolve this as early as possible.I would appreciate tbat if you consider taking action against them.I hope that the above matters are resolved as early as possible.please find below my contact details:
[protected]@yahoo.co.in
I am from Mumbai.
regards.

I had purchased a postpaid docomo connection [protected] 4 months back and now want to migrate it to prepaid. I had alreaady raised a ticket for this with customer care and as per him this number falls i the cotagory where it can easily be migrated. Now it is a long time to get any response on this. Can somebody listen to this ang get the things done.

Hi,

My Tata Docomo number is[protected], I activated it at Chennai.

My workplace is at Regus Business centre, 6th floor, Chennai Citi Centre. My Tata Docomo service is absolutely rotten here. Rest of the places, bearable. Nowhere it is anything to write home about...

I can never rely on this service to work anytime of the day. It would be either in an Emergency mode, No Service, Invalid Service, etc., And, if I manage to get a signal, I always get these messages "Call Ended", "No Service", "Processing..." and then the call ends, "Call your operator services" or some such.

Worst is, I cannot receive any calls either. They get cut instantly, or the service message instantly switches to Emergency mode, with all the calls appearing after 1 hour as "you have 3 missed calls from so-and-so" smses.

This is terrible. Either I need a fix or I would like to move to Airtel, which has always been a reasonably reliable Service.

Thanks!

Hi,

2 weeks back I bought new 3G docomo data card. I opted post pay offer, they are not telling how much data I've used till now. They are telling that ' we can't tell that and we don't have that facility !!! ' . I was using mts data card, It has the option to check how much data I've used. But docomo guys are telling we will get in the bill.

What is the Guarantee that they will charge more in the bill ?

Thanks,
-Chetan

well these tata docomo people have been troubling me from 29th march they are again and again activating unsubscribed services on my number [protected] without my consent and deducting amount from my balence total 36 rs have been deducted. It all started on 29th march when they first activated chota cricket pack and deducted 30 rs on the same day they deducted 3 rs for data usage so i complained and they returned only 30 rs and said they can''t return 3 rs so i asked them to deactivate gprs and my gprs service was stopped but they again charged me for data usage on 2nd april when i complained to customer care they response was negative as usual and they did returned 3 rs after i contacted them million times but the same story was repeated on 4th april and they deducted 3 rs again for data usage and did not returned the amount i am not able to understant how they are charging me for data usage when gprs service is disabled on my number. to add to my woes they again deducted 30 rs from my account on 6th april morning and aint responding to my complaints so i have to go to their outlet the person there forwarded my complain but amount have not been returned yet. tata docomo is really bringing bad name to big name of TATA industries. i glanced through internet and found there are hundred of people being troubled by these tata docomo people i will request judicial system to take action against against these white coat dacoits becoz concerned authorities of these companies are big cheats and liars so it is of no use to ask them for help

My name is Shalini Singh from Pune .Recently on 19th march 2011 I got one call from Tata docomo Delhi office from Pankaj , he was calling me to convince me about there Tata docomo e-stick he told me that the dongle is of cost 2000rs and the plan which he told me is of 1275rs in which I’ll get speed of 7.2 mbps upto5 GB and after that speed will be reduce to 128kbps up to 15 GB after telling this he told me that madam we are having Holi offer in which you will get 15 days unlimited downloading of speed 7.2 mbps which is totally free of cost and you don’t have to pay anything for it after listening him I told him that in my area that is Wadgaonsheri Pune is having network problem I don’t think that docomo network is there or not but he told me that madam I am giving you 100 percent guarantee that in your area there is full network of docomo and you will get full speed that is 7.2 Mbps I checked in our database and it is showing me that there is full network.

After all this I ordered it on phone itself and after 4 hours they sent me dongle at my home but after that the dongle was get activated after 1 day which they told me that it will get activated within an hour but that was also not a problem the main problem started after activation of dongle, after its activation I m getting speed of 1-2 kbps which no one can tolerate because I was getting 115 kbps speed from my Aircel GPRS which is far better than this expansive dongle so why would I go for this.

Then I called Pankaj to log my complain first 2-3 times he respond me that they are trying to resolve my problem but after that I called him more than 100 times all the time he picked up my phone and after listening my voice he used to disconnect it immediately that should not done who is going to pay my phone bill??

After all this they terminate my service by their own on 22nd march 2011 and I was not able to access it after that I got irritated and I told them to refund my money because they lied to me and this is fraud and I m not at all satisfied with all these thing they are not giving proper respond to their customers they only work is to sell there product by making fool and after that there work is finished but the customers are not fool.

So I request you to please refund my money as soon as possible .


Thanks,
Shalini Singh
Contact no:-[protected]
Alternate email address:-shalini.[protected]@gmail.com
WadgaonSheri
Pune

HELLO SIR
MERA NAAM DIYA SINGH HAI
MERA EK TATA DOCOMO KA SIM KAHI GIR GAYA HAI
PLEASE AAP USE BLOCKED KARVA DIJIYA NO HAI [protected] PLLLLLLLLLLLL ISSE BLOCKED KARVA DIJIYE



DIYASINGH
([protected])

Hello Sir,
I am a TATA DOCOMO customer of Karnataka with mobile number [protected].
After using TATA DOCOMO for more than one year approximately, my tariff validity expired on the end of January 2011. When I contacted CUSTOMER CARE, i was asked to recharge 36.00 Rs. to continue my previous tariff for another one more year.
So i recharged an amount of Rs. 36.00 on[protected] and I was enjoying my old tariff as 1pc/sec.
On April 3rd 2011, I came to know from one of my friend that a new scheme was introduced with the special recharge of Rs. 69.00, for which my call tariff will be changed to 1pc/2sec for 3 months.
When i contacted customer care on[protected] to enquire whether that scheme will be applicable for me, one executive asked me to recharge Rs. 69.00 and as well as Rs. 36.00, only then the scheme to be applied.
On immediately i got my number recharged with Rs. 69.00 and Rs. 36.00 sucessfully.
But later i realised that the customer care executive has "misguided" me and due to that I had recharged Rs. 36.00 twice (i.e.[protected] and[protected].
On[protected] I called customer care and asked to refund my RS. 36.00 which had been recharged to to misguidance by customer care executive. They told me to contact the retailer where i have recharged and get it refunded.
When I contacted the retailer, he said that once the currency is sucessfully recharged, then no money can be refunded.
Again I contacted customer care on[protected] and told them what all happend and asked about my refund. But they refused to do so.
Now i am experiencing a feeling that I have been cheated and they (customer care and retailer) are blaming on eachother.
It is not just a matter of 36.00 Rs. It is nothing but a looting of customers money openly at day as if there is no one to be held responsible and it also shows that the so called customer care executive dosn't have proper knowledge or misguiding the customers purposely.
Hence, I hereby request the amount of Rs. 36/- that has been recharged for the second time due to misguidance of customer care executive be refunded immediately or credit it to my talktime value.

call me tunes service carelessness. On 04 Apr 2011 at 0338pm I was charged Rs 15/-, the amount deducted from my balance without my permission for doing so by their rep on voice mail marketing.
I had to personally visit tata tele com office near Circut house to get it unsubscribed but they refused to refund the amount deducted.
This way they can resort to any malpractice any time there by cheating their valuable customers and loosing good will due to some disgruntled employees intentional wrong act.
I demand strong disciplinary action and punishment as Pay Fine of this employee. I also demand refund of Rs 15/- back to my balance. My Pre Paid Tel No. is [protected] in the name of Dr Jyoti Chahal, 09, SAKET, 148 CIVIL LINES BAREILLY.
i REQUEST ALL TO JOIN TO FIGHT OUT SUCH CHEATING ACTS BY TATA DOCOMO

i am sovan,
sir, i forrwerd my complain tata docomo care by network problem.30.3.2011 & recovery call is come with me 2.4.2011 kolkata care SHILPA CHATTERJEE,she call me & information me you do not right use tata docomo network if you doing your mobile network setting manul than no network problem ,sir you kindly information me than my outdoor is 1of2 network bar than indoor how many network?than if network setting is manul in indoor so network come my mobile. than possible you sent network technician in my home & chake this.& i said many time this executive not close my complaint but she don"t hear my word & close this complaint .
THANK YOU.

I have been suffering many problems from TATA DOCOMO CUSTOMER CARE.
many time my balance was unreasonably deducted.but i ignore,but now the customer care officer's rude behaviour and unsatisfy information forced me to take the step.today without any reason 3r.s deducted from my account.its not just for 3r.s but for repeatedly mistake of TATA DOCOMO.i have many proof.my brother also suffering the same.in last week about 200 r.s deduction was made.SO please help me.and i also submit complaint in TATA DOCOMO but ,no response.

Hello Sir,

My Name is Punit Rana and I buy the Tata DOCOMO 3G Stick(MDN [protected]) on 05/03/2011 from white filed . On that time i buy they told me that we have very good network at Whitefield area Bangalore. When i come at home i try 1 week and here is no network most of time and some time only 1 signal and i am not able to work. I called in customer care on 11/03/2011 and raised the complain #NWK3G10040907 and they told me that your problem will be solve by 15/03/2011 but till now not solved , I have called customer care 2-3 time and ask to transfer to manager they told me that we are transferring and put me on hold for 20 min but no one answer my call.

I Pay 2000 rupees when buy the connection and 1000 need to pay per month ,if Tata DOCOMO can not give me service please return my money.


Regards,

Punit Rana