Tata DoCoMo Complaints & Reviews

i used tata docomo online recharging facility but my bank a/c is dedited of Rs -50 but my mobile is not recharged .my mobile no is [protected] and my transsaction id is IG44886705 ON 19th march,2011

respected sir
with due respect i want to state that for buddy chat services my account was deducted with rs.30,without even giving me a prior notice of this seervice.A message was send to me that rs.30 has been deducted for buddy cjat seervices.Furthur when i tried to unsubscribe it,there was no response.This is the second time today that my amount is being deducted.my number is [protected].
I request you to unsubscribe this service as soon as possible and refund rs.60 in my account
thanking you

my rs 30 has got deducted and for ur kind information i have to be refunded and my previous complaint is not yet solved http://www.consumercomplaints.in/complaints/balance-deduction-c539653.html my number is [protected].i hope u will refund the balance

[protected] this sim is lost lock it.

Service alert message getting and they are chargng 30rs for a week. i went to serive center they deactivated that service and told me that it is been deactivated and i wont get that message again. but after some days i got the message the servce will get reneved and you ll be charged 30rs and it got reneved and charged again 30rs. so the kind of service they are providing its very bad. and the call center people wont reply correctly.. they will tell to wait and then they ll disconnect the phone. so please take immediate action against tata docomo service provides...

Hi,

I'm having Docomo Number [protected]. My complaints are regarding DND & Wrong Balance Deduction

1)DND: I had registered for DND on 07-Jan-11, Now 69 days over, but still i'm getting promotional SMS to my number. I had already escalated the issue with Customer care. I called manytimes regarding the issue, but issue still persists.I had spent nearly 5 hours for the same. You can hear my call recording as well. Some one from nodal desk also called me previous week & said that my complaint has been resolved. But on the next day itself i got one Cricket related SMS to my number. The last SMS i got on 14-Mar-11 from 57775. The content is "Answer and Win Rs.25000 now! one over has? A.6 balls B.12 balls. SMS A or B to [protected]@3/- SMS".

2)Wrong Balance Deduction: On 24th Feb 11, i had raised a complaint regarding wrong balance deduction on my account. The customer care executive told me the amount of Rs.20.50/- wil, be refunded within 28-Feb-11. But it was not done. I called many times to customer care for my amount refund. Each one at there asked me 24 hrs. for the refund. I had spent nearly 2 hours to speak with customer care executives there at may times. Yesterday i called again, but the executive there said, it was deducted due to Java Game pack download through Dive In Internet. I told them it is TATA DOCOMO INTERNET settings saved in my handset.But they are not about to here my voice. They sturdily said it was due to Game pack download. I'm active with 2GB GPRS pack. Then why should i download game from payable site even i need it. It is Tata Docomo Internet settings that is saved as default settings in my handset.So i want my amount to be refunded with immediate effect.

I want to get a complete resolution on these two complants & reasonable amount as compensation on these complaints at the earliest on the basis of my valuable time consumption & mental pressure due to this.

My Alternate contact number-[protected]

Rgds
Manoj H

Hi Sir,
Am Ramkumar.M & My Mob no is [protected].i activated Rs 33 Gprs Night
pack on 05.03.2011.after Confirming your CCE(Your CCE told both Gprs
packs are activate at same time),so i put Rs 15 Gprs one week pack on
08.03.2011.After completing 7 days, My Week pack Expired and am not
getting My Rs 33 Pack Balance & Validity.So i called to 121,CCE told
Rs 33 Pack Usage is finished, that means I used 1 GB fully?As per CCE
Comment,I used 1.5 GB within 9 days(1GB+500MB)?
Depends Upon Your Network Signal & Data Speed,You Know This is not
Possible Ever.I well know, I used 370MB only in Rs 15 pack and Am
Using 10 MB only in my Rs 33 Pack.I want My Money Back or else i want
My Free Usage.This is Caused By Your CCE gave Wrong Information at
that time i Enquired.

Today Morning I called for this problem.CCE Told,Rs 33 Pack is Still
active but your Usage is finished.Am 100% sure am Not using at Night
till.So please do the Needful.

Try to Improve Your UNCARE Customer care & Avoid Wrong information to
Customers.It'll Affect Us.

Am Not Satisfied With Your Service.

Today I activated Rs 48 Pack.[for Info].

Thanking You

Regards,
Ramkumar.M
Solaris System Administrator.
+91-0-[protected].

I get recharged my device every month with 1500 rupees adn i am not able to connect it after my office timings(9 AM -6 PM). they told me it is a network congestion problem...if it was told me before that the service will not be available in the evening i would not have taken the connection before...they told me false information and gave me device worth rupees 5000. I am not sure what to do now...
Please advice

Hi,
I have two numbers [protected]/[protected] under one account number[protected]
Why Should I give more time to you people. I am foolish man in this world who took the service of TataIndicom . I am facing the problem since when I got this connection .But you people didn't give any importance to my complaint. And even your website and IVR is in updation mode since four to five months. You people are not working on it . And asking more time .
Give me one simple answer Why should I need to stay connected with Tata Indicom .

Problem is the my internet ,while working it goes suddenly in webpage not found. This problem I am facing since I purchase this Tata Photon connection, Not even that website account and IVR not showing my updated OT and Payment details , Answer giving from CCC agent since last 4-5 month we are working on it,Its a temporary problem, please bare with US, Will some tell me I am paying my bill on time and what the hell I am getting from your side(Tata Tele) insult by agents , agent not even have any soft skill thing in them are very very harsh towards the customer. I am not getting the darm service from this company which claim that they are No:1 service provider.

Thanks & Regards,
Vellakkat Anil Kumar
Mob [protected]

I bought the Tata Photon device in the month of January of 2011 of no. [protected]. As per the subject mentioned above i have alots of complain regarding the Tata Photon which i have marked in Tata Photon Customer Care from the day i bought the device. I use to complaint twice every day. I told me alots of thing to do with my laptop but still nothing happened. After 4-5 days they told me that there is some work is going on regarding increasing the tower in Dwarka - Delhi side so i have to face this problem till 28the of Feb 2011. i don't know any thing regarding your technicality.
So as a costumer i bought the device after paying 1700 Indian rupee and didn't get any benefit after purchasing the devise. So now i don't want to pay any money till 28th feb 2011 due to your problems and unprofessional way or problem in server. As a customer i payed the money for benefit not for my own head ache.
Another unprofessional way of working is when i didn't get the bill of 1st month at my address not on mail - id:. When i asked them then they sent on my another id after the due date. Below mail is for your reference.
For your kind information i don't have any extra money. So i am fed up from your unprofessional staff and bad network.
So please solve this issue and stop my Data Card services from the day. i don't want to use this worst data card any more. and the balance charges from 29th feb 2011 till date of closing my services I'll pay. At lease keep it on priority.

Regards
Pankaj Chadha

[protected] Forwarded message[protected]
From: <[protected]@tataindicom.com>
Date: Wed, Mar 9, 2011 at 4:00 PM
Subject: Your duplicate Tata Indicom phone bill for February
To: naina.[protected]@gmail.com




Dear Customer,



Greetings from Tata Indicom!

We constantly strive to ensure that each of your interaction with Tata Indicom is simple and enjoyable. We never shy away from going the extra mile for our valued customers.



As per your request, a duplicate bill has been dispatched to your address. At the same time, we have taken it upon ourselves to also send you an E-bill! An E-bill always reaches you on time, ensuring you never miss due dates. It is easy to store and refer when necessary. And most of all, it saves you Rs.25, by giving you an itemised bill for ISD, STD, value-added services, and local calls, absolutely FREE! It makes so much sense to switch over to an E-bill! Simply SMS "NOPRINT" and send to 121. You can also call customer care to activate ebill only mode.



Along with the E-bill, you can also look forward to a host of other conveniences.



For those who are strapped for time, we have introduced Online Bill Pay. Log on to www.tataindicom.com. Go to the Bill Pay link > Make the payment without having to register. Alternately, you can register for My Account! to view your bill and pay it online. You can make an instant payment from the comfort of your home or office through an Online Bank Account (ABN AMRO, Bank of India, Bank of Baroda, Citibank, Corporation Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd Bank, Jammu & Kashmir Bank, Karnataka Bank, Kotak Mahindra bank, Oriental Bank of Commerce, State Bank of India, Union Bank of India, Axis Bank and Yes Bank).



You can also pay by Credit Card (MasterCard, Visa, Diners, AMEX). Just fill your Credit Card details and payment amount in the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any Tata Indicom drop box.

These are FREE services and are available across all Tata Indicom circles.



To explore the range of convenient payment options available in your city, please Click Here.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 or at following Customer Care Numbers:

State


Customer Care No


State


Customer Care No

Karnataka


[protected]


Punjab


[protected]

Chennai


[protected]


J & K


[protected]

Kerala


[protected]


Orissa


[protected]

Rest Of Tamil Nadu


[protected]


Rest of West Bengal


[protected]

Madhya Pradesh


[protected]


Assam


[protected]

Delhi


[protected]


North East


[protected]

Gujarat


[protected]


Jharkhand


[protected]

Haryana


[protected]


Kolkatta


[protected]

Rajasthan


[protected]


Bihar


[protected]

UP (East)


[protected]


Andhra Pradesh


[protected]

UP (West)


[protected]


Mumbai


[protected]

Himachal Pradesh


[protected]


Rest of Mumbai


[protected]





Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.


This is an automated message. Please do not reply.


Thanks & Regards

Team Customer care

Tata Indicom



2 attachments — Download all attachments
TataIndicom_ebill_logo_new.jpeg TataIndicom_ebill_logo_new.jpeg
5K View Download
DL2011FEBM11_[protected]_[protected].pdf DL2011FEBM11_[protected]_[protected].pdf
97K View Download
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Pankaj Chadha
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show details 12:54 PM (1 hour ago)

Dear Sir

SUBJECT: - WON'T PAY THE BILL OF TATA PHOTON (NO. [protected]) FROM I BOUGHT TILL 28TH OF FEB 2011 DUE TO POOR CONNECTION / IRRESPONSIBILITY AND UNPROFESSIONAL STAFF OF TATA PHOTON.

I bought the Tata Photon device in the month of January of 2011 of no. [protected]. As per the subject mentioned above i have alots of complain regarding the Tata Photon which i have marked in Tata Photon Customer Care from the day i bought the device. I use to complaint twice every day. I told me alots of thing to do with my laptop but still nothing happened. After 4-5 days they told me that there is some work is going on regarding increasing the tower in Dwarka - Delhi side so i have to face this problem till 28the of Feb 2011. i don't know any thing regarding your technicality.
So as a costumer i bought the device after paying 1700 Indian rupee and didn't get any benefit after purchasing the devise. So now i don't want to pay any money till 28th feb 2011 due to your problems and unprofessional way or problem in server. As a customer i payed the money for benefit not for my own head ache.
Another unprofessional way of working is when i didn't get the bill of 1st month at my address not on mail - id:. When i asked them then they sent on my another id after the due date. Below mail is for your reference.
For your kind information i don't have any extra money. So i am fed up from your unprofessional staff and bad network.
So please solve this issue and stop my Data Card services from the day. i don't want to use this worst data card any more. and the balance charges from 29th feb 2011 till date of closing my services I'll pay. At lease keep it on priority.

Regards
Pankaj Chadha
- Show quoted text -

[protected] Forwarded message[protected]
From: Naina Chadha <naina.[protected]@gmail.com>
Date: Mon, Mar 14, 2011 at 12:54 PM
Subject: Fwd: Your duplicate Tata Indicom phone bill for February
To: [protected]@gmail.com




[protected] Forwarded message[protected]
From: <[protected]@tataindicom.com>
Date: Wed, Mar 9, 2011 at 4:00 PM
Subject: Your duplicate Tata Indicom phone bill for February
To: naina.[protected]@gmail.com




Dear Customer,



Greetings from Tata Indicom!

We constantly strive to ensure that each of your interaction with Tata Indicom is simple and enjoyable. We never shy away from going the extra mile for our valued customers.



As per your request, a duplicate bill has been dispatched to your address. At the same time, we have taken it upon ourselves to also send you an E-bill! An E-bill always reaches you on time, ensuring you never miss due dates. It is easy to store and refer when necessary. And most of all, it saves you Rs.25, by giving you an itemised bill for ISD, STD, value-added services, and local calls, absolutely FREE! It makes so much sense to switch over to an E-bill! Simply SMS "NOPRINT" and send to 121. You can also call customer care to activate ebill only mode.



Along with the E-bill, you can also look forward to a host of other conveniences.



For those who are strapped for time, we have introduced Online Bill Pay. Log on to www.tataindicom.com. Go to the Bill Pay link > Make the payment without having to register. Alternately, you can register for My Account! to view your bill and pay it online. You can make an instant payment from the comfort of your home or office through an Online Bank Account (ABN AMRO, Bank of India, Bank of Baroda, Citibank, Corporation Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd Bank, Jammu & Kashmir Bank, Karnataka Bank, Kotak Mahindra bank, Oriental Bank of Commerce, State Bank of India, Union Bank of India, Axis Bank and Yes Bank).



You can also pay by Credit Card (MasterCard, Visa, Diners, AMEX). Just fill your Credit Card details and payment amount in the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any Tata Indicom drop box.

These are FREE services and are available across all Tata Indicom circles.



To explore the range of convenient payment options available in your city, please Click Here.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 or at following Customer Care Numbers:

State


Customer Care No


State


Customer Care No

Karnataka


[protected]


Punjab


[protected]

Chennai


[protected]


J & K


[protected]

Kerala


[protected]


Orissa


[protected]

Rest Of Tamil Nadu


[protected]


Rest of West Bengal


[protected]

Madhya Pradesh


[protected]


Assam


[protected]

Delhi


[protected]


North East


[protected]

Gujarat


[protected]


Jharkhand


[protected]

Haryana


[protected]


Kolkatta


[protected]

Rajasthan


[protected]


Bihar


[protected]

UP (East)


[protected]


Andhra Pradesh


[protected]

UP (West)


[protected]


Mumbai


[protected]

Himachal Pradesh


[protected]


Rest of Mumbai


[protected]





Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.


This is an automated message. Please do not reply.


Thanks & Regards

Team Customer care

Tata Indicom




2 attachments — Download all attachments
TataIndicom_ebill_logo_new.jpeg TataIndicom_ebill_logo_new.jpeg
5K View Download
DL2011FEBM11_[protected]_[protected].pdf DL2011FEBM11_[protected]_[protected].pdf
97K View Download
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show details 12:54 PM (1 hour ago)

Delivery to the following recipient failed permanently:

[protected]@tatatel.co.in

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Recipient address not found: The User you are trying to send the message is not found. Check the email address and re-send the message. (state 14).

----- Original message -----

MIME-Version: 1.0
Received: by 10.143.27.39 with SMTP id e39mr11164417wfj.155.[protected];
Tue, 15 Mar 2011 00:24:50 -0700 (PDT)
Received: by 10.143.164.20 with HTTP; Tue, 15 Mar 2011 00:24:50 -0700 (PDT)
In-Reply-To: <AANLkTinPXhqgR=[protected]@mail.gmail.com>
References: <4d773708.8469e50a.1e07.[protected]@mx.google.com>
<AANLkTinPXhqgR=[protected]@mail.gmail.com>
Date: Tue, 15 Mar 2011 12:54:50 +0530
Message-ID: <AANLkTi=[protected]@mail.gmail.com>
Subject: Fwd: Your duplicate Tata Indicom phone bill for February
From: Pankaj Chadha <[protected]@gmail.com>
To: [protected]@tatatel.co.in
Content-Type: multipart/mixed; boundary=001636e1f77fdef47f049e805286
- Show quoted text -

Dear Sir

SUBJECT: - WON'T PAY THE BILL OF TATA PHOTON (NO. [protected]) FROM I BOUGHT
TILL 28TH OF FEB 2011 DUE TO POOR CONNECTION / IRRESPONSIBILITY AND
UNPROFESSIONAL STAFF OF TATA PHOTON.

I bought the Tata Photon device in the month of January of 2011 of no.
[protected]. As per the subject mentioned above i have alots of complain
regarding the Tata Photon which i have marked in Tata Photon Customer Care
from the day i bought the device. I use to complaint twice every day. I told
me alots of thing to do with my laptop but still nothing happened. After 4-5
days they told me that there is some work is going on regarding increasing
the tower in Dwarka - Delhi side so i have to face this problem till 28the
of Feb 2011. i don't know any thing regarding your technicality.
So as a costumer i bought the device after paying 1700 Indian rupee and
didn't get any benefit after purchasing the devise. So now i don't want to
pay any money till 28th feb 2011 due to your problems and unprofessional way
or problem in server. As a customer i payed the money for benefit not for my
own head ache.
Another unprofessional way of working is when i didn't get the bill of 1st
month at my address not on mail - id:. When i asked them then they sent on
my another id after the due date. *Below mail is for your reference.*
For your kind information i don't have any extra money. So i am fed up from
your unprofessional staff and bad network.
So please solve this issue and stop my Data Card services from the day. i
don't want to use this worst data card any more. and the balance charges
from 29th feb 2011 till date of closing my services I'll pay. At lease keep
it on priority.

Regards
Pankaj Chadha

[protected] Forwarded message[protected]
From: Naina Chadha <naina.[protected]@gmail.com>
Date: Mon, Mar 14, 2011 at 12:54 PM
Subject: Fwd: Your duplicate Tata Indicom phone bill for February
To: [protected]@gmail.com




[protected] Forwarded message[protected]
From: <[protected]@tataindicom.com>
Reply

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Hello Sir,

I'm using tata docomo internet service and last one month we faced the yahoo mail site is not open in mobile as well as computer while we asking so many time in call centre they are just put on hold us not reverting satisfy answer and while we ask to giving to his supervisor then they joke us & given that his co-employee also they are disconnect the phone while discussion has been if continue over the phone and after they put the customer call as disconnect automatic mode when we try in call centre the buzzer recording has say that "all are Customer care executive is busy other call & please E-mail us" then call automatically disconnect.

Yester I had try to lots of time talk with customer care centre because of the yahoomail is not working past one month & I had also talk with Navdeep (Senior Supervisor) & Hiren (Customer care officer) while I had talk with Navdeep (Senior Supervisor) then time the put me on hold & they had disconnect the phone same time when I'm waiting his positive reply, I had also talk with Hiren (Customer Care Officer) and while I'm asking to call attendence of supervisor but he is not giving him and also when I was telling him to register my complain against my problem as well as against your supervisor but he had niether register my complaint nor register problem precaution & he was also disconnect the line.

As per routine work & emargency of business mail I'm facing this problem past one month but yet not received any solution against the problem same we are unable to change the cell number and also would'nt like change my provider but should be change the call centre and also they should be treat the customer with good behavior & good positive answer.

I requesting you sir please take a stricy action against the call centre so they will not mis behave any other customer of the same company as well as other company callcentre.

Please reply me [protected]@yahoo.com or [protected]@gmail.com for further processing of the relating register of this complain.

Dear Sir,

My name is Praveen and My Tata Docomo prepaid mobile numnber is [protected]. I need call details (outgoing and incoming) for the same. Please send me the details to kumarpraveen.[protected]@gmail.com

Hi I brought a Tata DOCOMO 3G connection paid 1999 accordingly on the spot submitted documents had an verfication done. i.e the person visited my house and next day I got a call from Mumbai office regarding details of plan/monthly rental etc. and the next morning it show disconnected. When I called up customer care was guided to service center when visited service center no clear idea was given why it was disconnected the only reason they stated is address verification turned negative ... due to the comments that my building/Flat falls near a slum area now in india is there any rule that post connection can't be given to a person who stays in or near by a slum area ?????

Now reversing money more headache they are telling it will take 30 days to reverse out my money which I paid instantly... this is not done ... are they issuing post paid connections looking at the person's capacity to pay the bills or where he/she stays and if this is the case what about the SLUM areas these poor guys don't have the right to use present days technolody even if they have the capacity to pay this is what INDIA is ????? and the service providers so called Indians

Sir/Madam

I am requesting four to five time calling (dated 04/03/2011 to till date) to Tata Docomo Custemer care service for deactivate docomo_music_portal_post but they are helpless to deactivate this service

During this period they are charge me Rs 5/- every day without my permission

I am requesting Please deactivate this service immidiately


Thanking You

Mohan Dalvi
[protected]

Hi

I Have Purrchsed 2 Tata Docomo Postpaid Sim Card from Thane Gallery After 2 Days the Sim was Not showing Emergency Call in My Area i Have Call to Nodal No of Tata Docomo but they r still Not solved the Problem they said the problem was oly solved After 3 Month on this commintment also they was Not sure i have Loss of Rs 1350 from Docomo for 2 sim card they was Not refunding my Mone or Nor they solving my Problem so please help me what should i do .............


thanks

Contacting customer support of Photon seems to be a difficult task.
I am facing some minor technical issues with my network but I am not finding any other way to let them know it.

First I called [protected], they asked me to choose an array of options & finally when they connected me to a line it said "the call can not be completed now" or something to that effect. It was around 2pm on a working Thursday. If that is now working hour what is?

Then I tried to post my issue on their online complaint form in the Photon website. It was repeatedly geting disconnected or asking for random entries while not giving me the options. Finally I failed to submit it there also.

I just want Photon people to know that they need to improve their customer support interface. They occassionally call customers for different issues but they must be available and accessible to customers when they actually need them.

i am ashish patil. i m using dokomo service..having no [protected]..i am receiving messages from Airtel live..circket score from last 4 days.they charged me 5rs/day.i have lost my 20 rs.i didnt subscibe any service. i dont know how i get msgs from airtel while using dokomo service...i also contact to tata dokomo customer care 4 times.i also made online complaint on their website..but they couldnt do anything .plz check out. I want my refund also.

Please people beware of Tata docomo they have the worst network and they do not refund your deposit once you have made them. Read the mail i had written to them and you will get an idea about my problems.

To tata docomo,

I have sent several mails to listen.[protected]@tatadocomo.com and called and visited the customer care centre a number of times but my problem is still unsolved. I had 21 tata docomo connections in my name Gaurav Kainya and the numbers were [protected], [protected], [protected] and so on. I had cancelled all these numbers more than 2 months back and still have not received the refund of the deposit amount which comes up to a total of 22,250. I visited today the dadar branch and again requested for refund, Mr. Ali handling my complaint said that he has forwarded a request regarding the same to higher authorities but a request number was not given. At the time of cancellation i was told that i would get the refund within 45 days but its more than 60 days now.
Please look into the matter and respond to my complaint as soon as possible.

Regards,
Gaurav Kainya
Contact No: [protected]

Dear Sir , I had taken a TATA DOCOMO connection in my name in October 2010. (Mr. AJIT K.NAIR). THE no. is [protected]. This service was disconnected within few months, when inquired I came to know that it is registered in another name (Mr. Mukesh). The fault being from Your side, I re-submitted fresh documents and assumed the matter being solved. After 2 months when the no not in use I contacted the VASAI(W) centre, the matter remains the same. The reply I got from them is that they are not responsible for the errors, they only forward the forms.
Please let me know whom should I contact to solve this problem as I am not interested in using a connection in others name inspite the original document in my name.
thanks and regards
AJIT NAIR
E_MAIL; ajitk.[protected]@rediffmail.com
08/03/2011

The photon device is giving hard time not only to me , but also to lot of people, its strange they spent millions of rupees on advertisement to lure the customer , i too was lure due to the advertisements but in reality there service is so poor and pathetic that they are giving bad name to whole of the tata group . people have trust in tata company thats why they try their new product, but the photon is really poor device.

i was getting poor speed for the whole month of januaury and feb. after atleast 20 calls to them , their engineer gives the visit . and he gives the reason that due to low bandwidth alloaction , you are getting lower speed. it takes 15 days more to resolver my issue.

since i was not able to maccess the internet for the whole months of jan , feb , ethically company should not charge me , but they have barred my connection , and i am not able to use the internet.

its my humble request to consumers , please search for alternatives. So that you will not be conned by tata tele services


regards
[protected]@gmail.com
[protected]