Tata DoCoMo Complaints & Reviews

NO ACTION IS TAKEN AGAINST MY COMPLAINT DATED 08/04/2011 REGARDING MY MOBILE NUMBER [protected]. VERY POOR SERVICE FROM INDIA'S TOP SERVICE PROVIDER TATA DOCOMO

Hello,
My tata photon num is [protected]. I recently posted a complaint regarding my bill issues. A guy from customer care called me and asked me regarding the details of the problem. He finally asked me to send the screen shots of my usage details found in My account region in www.tataphoton.com. I have sent the screen shots. But even before solving my issue i got a mail saying my complaint is closed. My complaint number was[protected]. ok here is my problem. I changed my tataphoton prepaid connection to postpaid before 3 months. Ever since that i have this problem in my billing. The usage details shown in My Account of tataphoton website will be perfectly all right. But when i receive my bill the usage details shown in it will be completely different the usage details shown to me in the website. This is happening for 3 months. i am so keen on my usage details and i use to check my usage details daily. i know how much num of mins i had used at the end of each billing cycle. But 2 things happened in my bills.

1> The peak usage will be greater than the peak usage that i used and the off peak usage will be lesser than the off peak usage that i used (this happened at the billing cycle 05/03/11 to 04/04/11)

2>The off peak usage will be greater than the peak usage that i used and the peak usage will be lesser than the peak usage that i used. (this happened at the billing cycle 05/04/11 to 04/05/11)


With this i am quite sure that even my first bill (billing cycle 05/02/11 to 04311 ) would have had one of these 2 problems. Coz even in my first bill i felt like i am over billed, but i was not sure of my usage. But in My second bill it was conformed that my bill had mistakes, as i was so sure abt the num of mins i have used at peak and unpeak hours. In the bill my unpeak usage was lesser than what i had used and the peak usage is greater than what i had used. I had sent mails regarding this issue and they sended me the itemized bill in Excel format. Even in that itemized bill, the total usage was same as the usage given in the bill but the total usage in peak hours and off peak hours didnt matched with the usage detail provided in the bill. But even after repeated mails regarding the un matched itemized bill i didnt get the problem solved and all i got is irrelevant reply to my mails. Then i went to a tataindicom office at Anna Nagar, Chennai. They showed me a itemized bill which had entirely different usage details from the itemized bill which i got in mail. It was really a headache and i paid my bill and decided to make sure abt the usage of the forthcoming month. And even in this month i have faced the same problem.

I have used 3500 mins in peak hours but my bill shows that i have used only 2691 mins. And i have used only 4061mins at off peak hours but my bill shows i have used 4978mins. (thank god that at least this month the usage didn't exceeded my free usage even after miscalculation)

To make sure not to get fooled i have taken screenshots of the usage details showed in their website. I have approached tata photon office and they say their system dont have features to calculate the peak and off peak usages separately in the itemized bill. This thing is really eating my busy hours for nothing. I mailed them regarding this problem in detail. But all i got is a one line foolish reply saying "U have been charged as per our system details". And this is gona be the last time i am trying to solve this problem. Please solve this issue with high priority. I have attached the screen shots which i have taken on 5th May 2011.

kindly unsubscribe daily horoscope from 53300 for the Mobile no. [protected]. i am forced to receive.
without activating daily horoscope @ Rs.10/ 7 has been activated automatically and deducted Rs.10. So please deactivate the same immediatly.

Dear Sir,
I am the regular user of tata docomo, my mobile no. is [protected], i have requested Tata Docomo customer care to provide the bill summary form 15-Dec.-2010 to 15-April-2011 they have charged 25/- for this detail and logged my request which no.is-PPB[protected]/04/2011) but they have not provide the proper and complete detailed then after i am again request for the same detail but they have charge again 25/- for this and given another request no.-PPB[protected]/04/2011).
After that i am doing regular follow up with their team on daily basis in various mode(Phone/Mail/Chat) they are given commitments for satisfaction resolution but till time i am not satisfied and convienced their sevices because they have taken 50/- but till date not provide the detail.
Please look into the matter and help for resolution...

Regards
Jitesh Vaishnav
[protected]

Respected Sir,
I am much disturbed from you Consumer No. [protected] reside beside Konnagar in Hooghly District of West Bengal - Claiming 5 Lac Rupees and sending massage with vulgar language in my husbands mobile whole day. I know nothing about your subscriber but I am facing much trouble. Kindly help me and let me leave peacefully.
Rupa

Just by hiring Ranbir Kapoor as a brand ambassador and publicy saying that you dont activate unwanted services doesnt mean that you are living up to your promise.

Every 3rd day, an unwanted service gets activated on my cell like MTV model diary pack, call me tunes etc etc...and RS 30 GETS DEDUCTED FROM MY ACCOUNT.


I dont even the names of these services, dont even use it....

I visit Gallaries and call customer care....they keep my call on waiting mode for 10-15 minutes and ultimately hang up. Gallary people say that we are sorry but we cant refund your amount...


I was thinking to swtich my other number to docomo but will infact end up switching my main docomo number to some other provide who doesnt invest in ads but in systems!


'No' thanks and Regards,
Nikhlesh S Multani (Current Docomo number - [protected] : Likely to change if problem continues)

Mobile no- [protected], Tata Docomo prepaid connection

I regularly try to customer care "121" and they very casualy replyed there is no activate pack in my number and further pass it to therer senior excecutive. But unfortuntely senior excutive having no curtsy to make any reply.

Yesterdsy I complain again "channel 99" and it is deactivated. But automaticaly " cricket monthly pack" activate without my knowledge. I could not understand how Tata Docomo activate there monthly pack without my knowledge and how it is procedure. I regularly requested customer care and Indian consumer complaints forum to deactivate all the monthly pack, but no action your end. Please look this matter.

To whom ever it concerns

On 28/04/2011 Rs 120 was deducted from my mobile currency balance.

when I contacted the customer care they said I had pressed OK on flash message which they have sent to me .

After convincing them that i had not pressed OK for any of their messages they said they will credit back the money in 24 hrs.gave a complaint no PGFG09078504

Today is 12/05/2011,still no response,when i call back every day its the same saying,it will be done in 24hrs.

Yesterday i received a message saying the complaint is closed.But still now the amount is not credited.

When i ask for the supervisor,they put me on hold for half n hour n later cut the call.I came to know that if a particular persons call the TATA DOCOMO customer care more that three times in a day his calls will never be picked and a recorded message says they are busy please write a mail.(ID unknown)

After discussing with my friends, i met a ex employee of the TATA DOCOMO customer care through common friend,he said they do it purposely and they wont credit back the money how much ever we struggle.

Just imagine Rs 120 from 100 person daily will make them earn a lot.

Worst than street beggars!!!!!!!

Such a Big company use these cheap tricks to make money.

RATAN TATA this how u make money is it?

Please friends its a humble request dont recharge your TATA DOCOMO For more than Rs150.

Kindly request you to subscribe to DNB (Don't Disturb ) List for safer side of your money.

Please do let me know is there any way to get back this money from these beggars.

Regards

Harsha

I want to add something more in my previous complaint.

Tata Docomo is insulting 3G technology. Google home page takes around 10 seconds to load, always.

Tata please don't just concentrate on Nano, otherwise stop launching new services. only produce Nano and pollution. I was beveling in Tata but not now.

When my google home page takes 10 seconds, I see Ratan Tata on blank page while page gets loaded.

Sorry Ratan Tata, you are so respected person but also kindly understand that every customer is also respected while consuming your awesome services and please give this respect otherwise you will loose the respect we have in you.

An amount of Rs3 is deducting daily from my account.
A message comes every day that "you have successuly validated mvc and u have charged Rs3".
I have talked to costomer care they told me that this is an internet service and you can only deactivate it by visiting that site again. I dont remember which site i visited in past. Please help me to get out of these daily charges.

Tata Docomo GSM is fraud or they have a special kind of virus in their systems, Last month i activated my sms pack for 30rs.

After 20 days (in my free sms pack period) I got a massage from

Tata Docomo -

"your sms pack activated for 30 days and 30rs deducted from your balance"

Exactly after 8 seconds i received one same massage again and total 30+30 Rs Deducted from my balance.

Then I call customer care for this automatic drama... They made me fool said that you send sms for this service.

Behas kaResult-
They deal with me like Gunda type - "apka balance vapis nahi aa sakta"

I was very busy at 10-May-11, I really did'nt send any type of massage to sevice provider also check my sentbox. (no chance of virus in my phone bcoz i did'nt connect my phone with any pc or mobile from last 30 days, i have good knowladge about os maintenance )
Also i did'nt send any sms to my friend or any number on that date.
Am i mad ki ek service ko duabra dubara activate karu.

I feel very helpless and very angry with company, they do not care about this. I wanted to tell this via newpaper to all. Finally i found this site and posted my massange.

So friends think 10 times before choose your service provider.

Dear sir,
i am a tata docomo user. And have been using d service for d past few months.
i was usually satisfied by d service.
but recently they have started d gimmicks which is irritating as well as time n money consuming.
my recent mishap is- i recharged Rs.48 for d internet plan yesterday[protected] and when i checkd d balance, to my surprise it was oly 21days of validity, while d custimer care said it was for 30days.
i have a recording of d cus care explaining d offer as well as an sms dated today tellin it's for 30day validity.
when contacted 198, all i got was a blunt "sorry mr.srikanth".
if this doesn fall in d category of fraud or day-light robbery, i dunno wat else to call it.
pls look in2 d prob n tel me wat else can b done about the fraudsters.

Mobile no- [protected], Tata Docomo Prepaid connection

I requested sevaral times in Tata Docomo cuastomer care to deactivate "all pack" renued, customer care responded it allready deactivated these services, and no other services activated in your account. But regular unlimited massage for cricket news send from centre. Further I request to nodal officer, jharkhand([protected]) for deactivate this service but till date not stop my incoming cricket massage. Then I call last night to 155223, customer care response "CHANNEL 99" pack active your account. What can I do? Plz deactive my avobe service as early as possible.

Thanking You

My name is Ankit Gupta and I am using Tata Photon data card for the past 4 months. Ever since I've started using it, I am facing a lot of issues and had to fight to the MD level everytime. They have given me a lot of stress and a lot of loss has incurred for me both in terms of money and time.

This time again I am facing the issues and no one from Tata Photon is resolving it properly. The issue is that I am loosing more than 2GB of data inspite of no usage. Its ironical but true that even though I am not plugging in my device, the data gets deducted in bulk. It is happening for the last 7-8 days and tata has not shown any urgency to look into this issue. My tata number is [protected].

When I am left with no other option, I thought of writing it to you with a belief that you would intervene here to get the express resolution. I request you to please try and resolve this issue from your end involving the highest management of tata.

The data lost happened on 27th April, 3rd may, 5th may, 6th may and 7th may till date. Every time more than 2-3 GB of data was deducted. I've lost around Rs. 2000 monetarily and it caused me lot of stress. Please take some action against everyone involved in this.


I would urge the similar users who have been stressed by tata to come along and lets file a lawsuit against these [censored]s. Theey need to be taught a lesson. Lets collaborate and I assure my full support to the movement against tata photon and its services. Lest get them out of the market.

Hi,

In my mobile B-Town Rockstar service has been forcefully activated, even though I have not subscribed to it... They have been deducting 10/- per 10 days without any intimation my mobile no [protected]..

Please look into the matter

Thanks & Regards,
Heta Patel

When I came to post here I found numerous complaints regarding the same Tata docomo 3G. But still they repeating the mistake and finally the poor customer is the harassed one. They became the victim since they used post paid. These people canot swindle from prepai[censored]sers.

This message I am posting so that post paid users will get alerted when they select the 3G add-on packs thinking it is worth for money and finally paying the entire month salary for the 3G data usage.

I am a Tata Docomo mobile network user. April month I activated 3G add-on pack worth Rs.200 with free data usage 512 MB. I wonderd how I will be knowing the data usage. That time the customer care person told me I can check my daily data usage through my accounts in tata docomo website. I started using 3G and also checked day to day usage in My accounts. Eventhough my data usage is less than the 512 MB free usage, the bill was generated based on one paise per kb basis. So I got scared and before reaching the maximum usage 512 MB,, I gave a request in person to stop the 3G services for my number to Tata docomo office at Koramangala,Bangalore. After that my 3G connection was stopped. But when I received my april month bill , I found that ( in addition to my mobile bill) instead of Rs.200 for the 3G add on pack, it was showing Rs.1871 chargable for my data usage. This Rs.1871 is based on one paise per kb for around 183 MB. Imagine if I used the 512 MB my bill will be Rs.5120.

When I am looking for clarification from customer care, They told the Rs.200 3G add on pack is valid for one month and since I disconnected 3G service before one month, they converted the data usage based on per kb basis. With whose consent they changed and charged me like this. I gave disconnecting request in person to tata docomo office. If they told me about this hidden rule, i wouldnot have disconnected my 3G service. In their website also these hidden rules are not specified (I have the screenshots of your website). It seems that the customer care people don’t know the guidelines and also the Tata docomo bill generation software lacks some basic calculation. I paid my mobile bill plus Rs.200 for 3G add on pack and sent a complaint to Tata docomo. My complaint reference id regarding this issue is xxxxxxxxxxx. The person who contacted me unable to clarify my genuine concerns and finally sent one sms to me saying my issue sucessfully resolved. Again I sent a email to their official id. I got a reply they checked my account and what they charged is correct only for my data usage. So finally that RS.200 add-on pack is a sad joke.

So dear consumers, whatever network you are using if you are under post paid subscription, don’t activate 3G. Remember If I used prepaid the network operator will not get the chance to charge me a huge bill.

The unfortunate Customer.

I have been charged for an unwanted service called dance clib.( at 1st they charged me Rs.5 then Rs.10). Its surprices me that nobody in your customer care exactly knows about this. They are giving me different answer at different times. If i would not get my problem resolved i would be thinking of switching to another operator, actually many o[censored]s.So its the question of the reputation of Tata Docomo. so resolve my problem as soon as possible.
Anup Dudani
[protected]

SIR/MADAM MY SELF DIBYA SINGH HOTA, ADDRESS QR NUM 5C/1, BISHNUPRIYA APPARTMENT, JAYADEV VIHAR, BHUBANESWAR-751013

WITH HUMBLENESS, I BRING THE INCIDENT, TO YOUR KIND NOTICE THAT, CURRENTLY, I AM USING TATA PREPAID MOBILE PHONE, SINCE LAST 8 MONTHS, AND SMART-RELIANCE MOBILE SINCE 2003.

I AM A PHARMA, MANAGER. AND AS YOU KNOW LOT OF TELECOM, INSURANCE, SECTOR, HAVE ADDOPTED NEWER METHODS, TO CONVINCE A NEW CUSTOMER.

SPECIFICALLY, IT WAS MY ERROR ALSO, AS BECAUSE, I AM A FIELD MANAGER IN PHARMA, SO CONTINUOUS PHONE CALL, RECEIVED FROM BANGLORE[protected], IT WAS A GENTLE LADY, WAS FREQUENTLY FOLLOWING UP, TO TAKE THIS POST PAID SCHEME, FOLLOWING HER COLLEAGUE, IN ONE BUSY, SCHEDULE, I SAID YES, THE PERSON CAN COME.

HERE I DID A MISTAKE, THAT INSTEAD OF SAYING NO TO THEIR SCHEME, AS I AM ALREADY USING PREPAID DOCOMO NUMBER [protected], MORE OVER I AM USING TATA WALKY SINCE LAST 5 YEARS NUMBER[protected].

THEIR POST PAID PEOPLE WITH NUMBER [protected]-MR MISHRA, AND MR SANTOSH [protected].

THE SIM KIT IS NOT YET BROUGHT OUT OF THE FOLDER EVEN. THEY HAVE ALLOCATED MY POST PAID NUMBER AS [protected], RELATION NUMBER[protected].

THE TARIFF PLAN IS GSM START[protected] , THE LAREST BILL NUMBER RAISED [protected], DTD 27/4/2011, FOR PERIOD 25/3/11 TO 24/4/11.

NOW, I WILL BLAME THE COMPANY, AND LOCAL AUTHORITIES, THAT INSPITE OF INSTIGATING EITHER TO STOP THE PLAN, AS IT IS NOT YET, USED.

I MUST HAVE PAID IN LAST 7 MONTHS, SUM OF NOT LESS THEN RS 2700/- TO RS 3000/-

I WILL THEREFORE REQUEST THE AUTHORITIES THROUGH, YOU, THAT TATA DOMO POST PAID IS REQUESTED TO PRESENT A HAND SET OF THE PRICE, WITHOUT, AVAILED, THEIR SERVICE, OR LET THEM CLOSE, THE SERVICE WITH IMMEDIATE EFFECT, AS BECAUSE, AS A CUSTOMER, THEY WERE EXPECTED TO TELL ME IN MY BUSY SCHEDULE TO TAKE A NEW HAND SET.

NOW WITH MY ABOVE COMPLAINT, IF THE DOCOMO-POST PAID ,IS REMAINING UNRESPONSIVE, THEN I WILL FILE A CONSUMER CASE FOR TAKING MONEY, WITHOUT PROPER CUSTOMER CARE.

REGARDS

DIBYA SINGH HOTA, BHUBANESWAR

The Company [TATA DOCOMO] has activated a service [Love Tips] on my mobile . I have not requested this service . They are Deducting Rs. 1.50 daily from my mobile account balance.Till now [09/05/11] they have deducted Rs. 20

My DOCOMO No. is [protected]

Email ID: [protected]@gmail.com

Dear Sir,
I am MR. MOHATASIM ABDUL REHMAN RAIS having a 3G E-Stick (Dongle),
Postpay bearing MDN [protected] & Relationship No.[protected] on Address
27/302, ABDUL REHMAN APARTMENT, 2ND NIZAMPURA, BHIWANDI 421302 DIST
THANE, MAHARASHTRA.

I want to draw your kind attention to the fact that this dongle was
activated on dated 26th of March 2011. But unfortunetly the services
were not available due to PUK required. I have made several requests
for obtaining PUK Code at Customer Care, Tata Docomo Outlet, Support
Chart and also sent mail at [protected]@tatadocomo.com. But all my
requests were not cared seriously and finally I got PUK Code on dated
5th of April, 2011 that means it take 10 days to solve the problem
i.e. too delay.

My services started from the date of 5th of April, 2011 and the first
month complete on dated 4th of May, 2011.

As per your scheme the first month is free that means the billing for
the period 5th April, 2011 to 4th May, 2011 will be zero amount.

But I regret to write that I have got a bill for the period 5th April
2011 to 4th May, 2011 of Rs. 662/- Only.

( Rental - Discount ) x Service Tax
[protected] x 10.3%
662

So, I therefore your request your honout to please correct the said
bill as early as possible.

I do hope a favour of an early response which will be greatly appreciated.

I thank you in advance.

Yours faithfully


Mohatasim Rais