Tata DoCoMo Complaints & Reviews

I bought a Tata Docomo 3G e-stick (Wireless Broadband) on dated 27/03/2011. By mistake PIN attempts failed and now it asks PUK code. I have requested a number of times for PUK code at Tata Docomo outlet but all my requests are like water on deaf ears. It is now nine days since I bought dongle and I can,t access internet due to above problem.

Dear Sir,
I am having Mobile No.[protected] of TATA DOCOMO service provider.Since last 2 months, somehow company has activated "Personalized Horoscope Pack" without my notice. I tried so many times to unsubscribe the same, but failed. Company's complaint registration system is also not working. Company deduct Rs.10/- per week from my prepaid account balance,which has not been used for a single time. Kindly arrange to unsubscribe the same & refund of deducted amount.

TATA Docomo has automatically activated Rs 15 GPRS plan in my number [protected] at around 6pm on 30th March 2011. It has taken away a balance of 15 Rs for the service which I did not subscribe.

And the most pity thing is that this automatic activation has blocked my one month GPRS Rs 95 which I activated on the same day afternoon at 1.30pm. Which mean my hard earn money Rs 95 is useless.

When I contacted Customer Care they say that I have activated it. Oh God! What a lie!!!

I need my money Rs 15 and my one month GPRS for which I have earlier subscribed before 1st April 2011.

If you fail to do either of these things then am going to discontinue your service.

Hi I am using [protected] since a year which is docomo's no.
But past 6months docomo started cheating with me.
They people deducted my 70rs. Wrongly under 3 (30+30+10 vas packs which I had never activated but after complaining their 121 i got immediately my money returned.

2nd time after 6days they again charged me 60rs. wrongly and these time they told as you already got online waiver so this time we can't provide you a return but due to my insisting they took my complaint & within 6days they given me 60rs. Back.

3rd time after a month i been charged upto 50rs. & 121 care denied to take complaint so i sent a mail to Nodal.[protected]@tatadocomo.Com within 6days i got an apologized mail & my 50rs. Also.

4th time after 3 months
at 6th march, 2011 they charged me 48rs. For game downloading as per their system but they & I only know it was just cheating I complaind they said it was correctly charged so they lied
but I sent my complaint to Nodal.[protected]@tatadocomo.Com & within 24hrs. Again charged 48rs. & a mail from Nodal.[protected]@tatadocomo.Com they said charges were correct

so I sent an another mail to appellate.[protected]@tatadocomo.Com for 98rs. Wrongly deduction

to my goodness their appellate authority also says the same thing that you've been charged correctly

now I have just 3.84rs. In my a/c & docomo again did the same thing to me & they don't leave even 2rs. They deducted 2rs. For java game

would you help me to get my 100rs. Back

I would never prefer tata docomo to anyone as this co. is making fraud with its customers by deducting their balance unsolicitedly

I wish to draw your attention towards undesired deduction of balance from my account. I have 533.21 mb downloadable data balance in my account, morning I have put my sim card in another phone to use net and my balance of Rs 0.30 & 0.20 was deducted. I called 121 and asked for last three deductions. There was no such deduction on call.
From now problem starts-
1)- I talked to Mr. Bharat at 9:05 AM, tell him to log my complaint, and he replies me , that I could not refund your balance and even he deny to log my complaint. He told me your balance is deducted because you take your sim out of phone. Then he told me that may be my balance was deducted by “Docomo dive in application”. Then he told me to he will check and he disconnected my phone.
2)- I called again and Mr. Yuvraaj was on the phone he listen and he also disconnected my call.
3)- I called again and at this tyme Mr. Ranjan Mishra was on the phone he told me new thing that balance deduction will be update in next 4 hours and even he could not tell me that my balance is deducted or not.
Even after 8 hours at 5 P M there no update on my unfair deduction. One thing was common in above all your customer care executive that either they don’t know about anything regarding your service or they they are telling lie. May be they only reduced my balance intentially.

Thanking you
Pradeep Kumar Singh
Mobile no- [protected]
Email Id- ai.[protected]@gmail.com

Some time I was receiving floating messages on idle screen of my mobileto activate some sessage service. Eventhough the keypad of mobile was locked once, while the mobile handset was in my bag, 'ok' key was pressed and these messeges started coming of hindi funny shero shayari. Rs 30/- was deducted for 1 month from my balance. Now I want to deactivate this message service from some no. 543... something. Tata Docomo Chat support could not resolve my issue. Please help me, as I am loosing my money without my knowledge.

My docomo number is [protected].

Docomo has deducted Rs.45/- from my prepaid account without my authorisation on 2.3.2011 towards caller tune charges.
I immediately loged a complaint GBL[protected] DT 3.3.2011 with their consumer care aasking for refund since I had not requested for any caller tunes. I was tols that my complaint would be attended to within 28 hrs. Nobody called up for the next three days, after that I myself called up to enquire about the status and was told that my complaint was in process and it would take some more time , since there was no response from docomo I sent them an e-mail addressed to their nodal officer for customer complaints Ms. Shruti Muley. There was a reply from their side asking for details to which I replied immediately.After that again there was no response.
When I called up and asked to talk to Ms. Shruti Muley she flatly refused refund on the ground that I had opted for caller tunes and hence the amount could not be refunded, I told her that I do not use caller tunes and in this case I had never opted for this service and hence my refund should be processed, upon this the call was disconnected and since then this so called nodal officer for complaints does not accept calls from me , whenever I call up customer care and ask to be connected to Ms. Shriti Muley the person attending the call refuses to transfer the call to her , after much convincing they promise to transfer the cal and put the call on long hold and ultimately disconnect the call . I have made several attempts to get in touch but in vain , I have even sent a reminder mail but ther has been no reply. This is disgusting on part of TATA Docomo.

dear sir,

I m using tata docomo number for last 5 to 6 month.. and i m suffering from their services... they activated any skim without giving any intimation. they have been taken charged for it... i contacted many times of tata docomo customer care.. but they did not reply me... and they did not co-operate with customers...
Without giving any intimation they activated cricket score facility.. and they sent me cricket scores via messages. so many times i called tata docomo customer care and requested to get my refund back and deactivate that skim but they did not do it... and daily they charged 5 rs per day.. and i lost my around 40 to 50 rs balance for that skim...

Witht the launch of 3G on Docomo, I went in for a new connection in January 2011. For the initial month or so, the connection was fine and data speeds, although not entirely satisfactory, were upto 600 to 700 Kbps. Then on the real thing started to show up. Data speeds were down to 100 Kbps and frequent loss of data connection reared its ugly head. For the last month or so, the data connection kept dropping every 2 to 3 hours. Now comes the most annoying part - Customer Care! Every time I call them, they have a phrase to say "I'm sorry for the inconvenience". Well, you should be but then its not been resolved or bettered in any way. After about 10 calls and 4 logged complaints, they kept promising that things will be sorted within 48 hours, which 48 hours and what month of what year is anybody's guess!

Now, for the last 3 days, there's no 3G data connection at all and the same "48 hours" promise keeps getting thrown at me every time I call. I even went to the extent of hard-resetting my Android device (I wish I hadn't) thinking it might just be a device problem but no luck there either as it clearly was a network issue. Subsequent calls proved that the people at Docomo Customer Care a re completely ineligible and ignorant when it comes to understanding an issue. They kept telling me to manually do a network search and select 'UMTS' and then restart my phone and it would solve the issue. How on earth was I supposed to make them understand that I'd tried all possible fixes and troubleshooting techniques before finally giving up and calling their awful Customer Care. Its the 4th day since I do not have a data connection and I have to select the 2G network and use the super-slow and almost unusable EDGE data while paying for 3G data. Also, no number of complaints seems to work or get them to fix what clearly is an embarrassing level of service they have been providing! Also, inspite of data not working, I keep losing hundreds, yes hundreds, of MB from my data balance and that doesn't seem to bother them either. There's a limit to how much of a whacker you can be, Docomo seems to whack people off money and keep a straight face at the same time.

The strange thing is, when I go to other parts of the city, th 3G data works fine. That does not mean I live in a remote part of the city, I live in one of the busiest parts of Bangalore and this is the service I've been putting up with.
I'll give Docomo and myself 2 more days and if it continues, I might just switch to another network. There is a certain degree of shoddiness you can put up with, this is way beyond that degree.

I bought tata photon on 2 march 2011 and it got activated on 8 march after making 27 phone calls and since that day it keeps getting disconnected and even doesnt get connected and speed is very poor and i have tried to reach customer care to senior executive' Mr. Gurpreet singh' but no one resolves the issue and i havent heard from anyone till now. Kindly make the arrangement to take the device back and refund my money as i have made several complains including written once but no one responds to it. Iam so sick and tired of your bad services and writing on google about your bad device and bad services almost each day. Kindly refund the money and catch that fraud 'Mr Inder sharma' who is cheating people and then after they buy the device he doesnt pick their calls.

Regards
Dr. Kamaljeet kaur
[protected]
Tata photon no. is [protected]

I recently switched to Tata DOCOMO. The GPRS on the network is extremely slow! many sites do not open.... and others takes ages to load... even if i goto google.com it takes about a minute to load...

I am using HTC Hero with Android 2.1.

hk

respected sir
I puchased a tata photon plus device on 15/11/2010. Device is not woked at all. On this basis I request for termination of services which is accepted by service provider on same basis.Sir I want refund of device as it is of no use . Detail of events mentioned is in file attached.Sir device cost is more than 3000/.

Regard
alok



DETAIL

*that i purchase ur connection 15/11/10(no [protected]) .


*that i called many times to ur tata indicom outlet in cant delhi but i m not abled to connect net through device.(except for few seconds for one instant only )(this is evident by service massage recieved on29/11/2010 07.16.30pm from TM121 )

*that i have promised by ur tata indicom outlet in cant delhi that a technician/engineer would visit me to resolved my problem.


*that no one contacted to me about concerning problem.

*that i personaly visited ur tata indicom outlet in dwarka sector 6 twice with my laptop and tataphoton device but the person attended problem not able to connect net to my system, they also failed to open my photon plus account on their system to lodge a complain.

*that i have complaint no[protected] dated 13/12/10 , but no one visited or even asked me about problem.

*that when i called on ur help line on 17/12/2010 about above mentioned problem they asked me to wait till 11.40 pm as an upgradation is on in dwarka. but hour before of the mentioned deadline of 11.40 pm the close my complain and send me a greeting massage.


*that my money and time is very hard earned.


*that i send mail on 23 &24 /12/10 and 16/1/11 ..



*that i call [protected] (nodal officer no ) but he give me a e mail address that dose not exist.

*finally they send me e mail stating that your connection is termainated.

for futher communication

Thanks


ALOK ARYA

Dear Sir/Madam,

Hereby I am submitting my complaint to TRAI against Tata Docomo.

I have a number [protected] of tata docomo activated on 1-Jan-10 after using few months it was lost. When I came to know that my number has 110% talk-time offer due to one year old customer than my mind was changed & I confirmed to Customer Care (121) & Retailer Helpline (52202) that my number is in grace period it will be soon disconnected. Thereafter I recharged on 15-Mar-11 of Rs 111/- ( transaction id- [protected]) & than I again asked from Customer Care that is there any problem in my number they said, "no there is not any problem" I also asked that the number has in grace period before recharging, answered that the condition of disconnection of number is canceled due to my recharging of Rs 111/- I also called to another number on [protected] 15-Mar-11.

So, therefor I want to ask to TRAI that if the number is in grace period why the left it in grace period if they had left so, why they disconnected on 16-Mar-11 after successful recharge amount of Rs 111/-, successful outgoing on that particular date.
Why? my question is Why???????

My name is Asgar Ansari
Cell-[protected]

I continously get distrubed by Docomo calls. They do call every now n then n witout my activating of the various offer packs those are activated and my balance is deducted witout my knowledge, and when i try to call the consumers’ care for the details and when did i activate dose packs dey jst keep on saying hold the line your call is important for us but after holding the line 4 half n hour also they keep on repeating the same line. While i do the cal i dont know how the subscribtion packs get activated and i have to keep on deactivating them. This is causing a lot of problems to me i m not able to concentrate on my work and studies and jst have to waste my time dailing customer care or deactivating my activated services which i never activated. At present they have deducted my 35 Rs. for a service which i never activated and r not deactivatig it dt 22.3.2011. I don’t even know why it was deducted and i want my money back.
If dis is going to continue i will have to discontinue my service with DOCOMO.
This happened with me in the month of march 15 days before and again dis has happened if dis is going on happening i will have to deactivate my docomo no. The service which DOCOMO is Providing is troubling me a lot.
Every now n den i have to waste my time complaining about al dis issues.
I realy get disturbed a lot coz of the all dis.

Please help me regarding the same.

Thanks & Regards


Priya Agarwal
[protected]

Hi, My mobile no is [protected]. buddy chat has been activated on my number automatically. I want to deactivate it now. and what has happened to tata-docomo service these days,every month I am being charged at least Rs-20 by automatically activated different services. so please deactivate buddy chat as soon as possible.

with regards,
Rahul raj

dear sir
i have tata docomo pre paid connection no [protected]. on 22/03/2011 company block my outgoing call.
when i call in customer care he replied due to wrong ID verification my sim is blocked but i am not receive any call for verification of my ID and CCE not give any information
so please solve my problem

getting treatening calls from [protected],[protected],[protected]...for already settled credit card..they are using abusing language and calling on my mom's number repeatedly

Hello there,

I tried to put an combo offer for Rs.36 to make calls at 30p/min through online
amount has been charged in my card, but still the plan is not activated.

My mobile no: [protected]
Transaction no: MCIT[protected]

Could you please check this ASAP and make it work?

Thanks,
Ragunathan K R
[protected]

dear sir,
i had activate my tata photon + on 9th march 2011.but still i have problem with it..i could n't start my service...and service provider did not get response....i requested to the head of gandhinagar Mr.harendra sinh..so i want to just start my service..so that's why i contact u...so i hope that you will take action again them..and get me best service.....

well now where do i start? Well i am in error for having subscribed for a connection from Tata Docomo, this is one hell of a ride, On the 3rd Feb 2011, I had filed for DND facility, well then the 45 days process time matter comes up, right! but then it is 20th March 2011.and i am still getting messages, For example If validity expires today then at 12 midnight they can close your connection well this does not take 45 days. In the era of precise computerized feature management this is a joke the 45 days concept. The great feature goes one step further, when i try to exit the message it get saved in some folder , the folder get so filled up, at the end of the day the mobile remains glowing with a message to delete some messages. so in simple "they stack up and you delete" good, end result the mobile battery gets discharged needing recharge in the evening,. Call connectivity is another topic, there is poor connectivity. On the whole i am yet to understand what does Tata Docomo Intend by troubling the subscriber in such fashion. Today i regret for having taken a connection from Tata Docomo. If any representative reads this and tried to help me solve my problem fine, or else i have no other option but to deactivate this SIM. My number is: [protected].