Tata DoCoMo Complaints & Reviews

Relationship Number [protected]
Tata Docomo No. [protected]

I bought a Tata Docomo 3G USB Stick. I have paid Rs.2500 to the Executive in the first week of Feb, 2011. When I called the Customer Care, they told that I am Eligible to get Rs.400 discount because I bought the device for Rs.1999 which is incorrect. I have to call them(Customer Care) every month to get the discount of Rs.400. My bill has been generated yesterday and I haven't got any discount on that. I will not pay the bills UNTIL THEY COME BACK TO ME WITH THE RESOLUTION.

I am supposed to get Rs.500 as discount for 5 months from the second bill.

They haven't respond to my below complaints,
DATE Reference Number
02/04/[protected] Not received the discount of Rs.500 in the bill

14/04/[protected] Not received the discount of Rs.500 in the bill & received only Rs.400

14/04/[protected] Technical complaint - frequent disconnection & fluctuation of speed

i am a holder of the number [protected], and this is to inform you that my balance has been deducted automatically by tata docomo and a personality pack has been activated yesterday, 26th day of April 2011 nearly 12:30 p.m.and have been debited with Rs. 30 from my balance.
I have made repeated calls at the customer care but have not been credited with amount of Rs. 30 yet.

Kindly look into the matter n get my amount refunded and relief me of such practices in future.
Thanking You
Mitali Shukla
Comapny Secretary
[protected]

i have lost my mobile phone which has the Tata docomo prepaid connection. Request you to kindly deactive the SIM Card to avoid misuse of my mobile number.

My Mobile #:[protected]


Please block the sim card with the above mentioned sim number.
Regards
Vipin Ekkal
Alternate Contact No.[protected]

mere no [protected] par compni dawara apne man se koi bhi sarvis activet kar bal caat lena ak aam baat ha sri maan ji aaj date 27/04/2011 ko marnig me set me dekhne par gyaat huwa ki mera30rs kaat liye gaye hai sms box me love tips renew ka sms bhi praapt huwa jabki mane aysi koyi sarvis actiyet hi nahi ki hai aap ke castmer care offiser baar baar kahne par bhi koyi complen nahi noat ki gayi aap se request hai ki mera bal mujhe waps kar diya jaye.

My tatadocumo phone number is [protected]. For two months now tatadocumo has been making unauthorised monthly deductions of Rs30 from my airtime under a so-called Buddy Chat subscription which I never did. In March I complained and after a rigorous process they told me that I have been unsubscribed. Yet, in this month of April, they still deducted from my account telling me it was the renewal of my subscription. They gave a number to call if I wanted to unsubscribe but when I called the number, there was no response though I was charged. They sent another number to me by sms, and when I called that one there was no response again. Another number was texted to me. And that was what happened on and on. At the end, there was no headway.

The whole thing is fraudulent because I never, and will never subscribe to such infantile products. It is a crude way of dupping subscribers. How can a brand like tatadocumo damage its image and loose subscribers because of cheap frauds like this.

RESPECTED SIR,
HI,SOUMYA RANJAN DEY,I HAVE BEEN USED THIS NO([protected]) FOR 5 MONTHS.BUT I AM REGRETLY TELLING THAT RS 30 IS AUTOMATICALLY DEDEUCTED PER MONTH FROM MY ACCOUNT BALANCE ,REGARDING THAT I HAVE COMPLAINED FOR SEVERAL TIMES, BUT NO RESULT OCCURED.SO I AM REQUESTED TO CONSIDERED MY COMPLAIN SO THAT I SHALL BE OBLIGED TO U.
THANK YOU

Dear sir,

Here pradeep mishra, tata docomo no.[protected], my alternate no. [protected], from my tata docomo no you people daily deducting Rs.10/day and activating all useless services like jokes, news alert, history pack etc.

I m requesting you here stop playing with my no. and whatever balance deducted by you peoples return back to my no .

If this is not solving within 2days ,,, I will come personally to yours office and complaint to police station regarding this as well as consumer court.

I hope you will do positive reply to my email id and to mobile no. also.

Sincerely:
Pradeep Mishra
Alternate no. [protected]
Bangalore

Dear sir/ madam date: 24 /04/2011

Bill error for my mobile number: [protected]

reminder1: email : [protected]:11:29.0
your reply: Mar 29, 2011 4:12 PM
reminder2: email On Apr 18, 2011 3:50 PM
reminder3: email Tue, Apr 19, 2011 at 12:37 PM
reminder4: email april 20th 1 pm
reminder5: email april 20th 11.30 pm
reminder6: email april 21th 11.59 am
reminder7: email april 22th 8.34 am
reminder8: visit to docomo customer centre at pimpri 11:00 to 12:30 pm
reminder9: call to customer care on 121 24/04/11 2:00 p.m
(ms poonam said “server problem cannot see bill” after 17 minutes call)
Reminder 10 email sent 25 april 10 pm

my complaint for wrong/excess billing is still pending

Subject: complaint mobile number : [protected]
Relationship Number[protected]
Bill Number[protected]
Bill Date 07/04/11
Bill Period 05/03/11 to 04/04/11

Dear sir/ madam,
In reference to my above bill, for my mobile registered to your company,
I recieved the EBILL yesterday and to my utter amazement,
there seems a gross mistake in the bill.
I have been charged for Data Charges-3G 287089KB as 287089 units for Rs.2870.89
I am on the 1.25 GB plan for which i got a credit of Rs.-923.67
please note the above 287089 KB amounts to about 287 MB which is way
below the limit of 1.25GB.
I should not have been charged for the above within limits usage.
kindly do the needful.
Thanks

Arun Gupta

Pls note: a simple google search /calculator resulted in the following result.
287089 kilobytes = 0.[protected] gigabytes

Sir,
My name is Salim khan and my mobile number is [protected].Further it was the airtel connection which I have converted into tata docomo connection (MNP) for which I have submitted my complete documents on 15 feb 2011. But the number haven’t started after 7 days. As told by the retailer or service provider and both the number have been blocked because of which I have to face problem for several days. After so many complaints my sim started on 2nd of march for which I submitted my document twice,one in Haryana docomo office and 2nd in dehradun docomo office but after a week i got a call from docomo to submitt my documents in their offices or in concerned shops.then i got another message from docomo site to submitt my documents. Then i went to the retailer to tell about the calls i am getting from docomo. they told me that there is no need to submitt my documents as i had submitted them to the retailer earlier.on 9 aprail morning my cell show that my sim card registration has been failed.on very same day i went to docomo head office here in dehradun. They told and also show me that my documents has been submitted. and on 11 aprail my sim again get started.but the five plans(mobile t.v,gprs,sms,local call plan,and tata to tata 10 paisa plan) that were activated in my number were not working.i went docomo office i dont got my plans.Customer care said first that they will be activated in 24 hours but then they said that they are not responsible for these plans and they cant do any thing and suggested to talk to retailer and retailer says to talk to care. and even after recharging gprs pack again am unable to use gprs services in my phone.. only my this sim not working in my phone when i use internet but when i use another docomo sim then internet works on my mobile...
I am not having any problems with plan but from the calls to close my sim as i havent submitted my documents and still evey day m getting msg regarding application form and documents...i am having this no. in all my important profile documents.sir please solve my this problem as i am fed up form these calls and uninterrupted service..

Hoping for ur favourable action.


your's sincerely,

Salim Khan.
email id- [protected]@gmail.com
mob no.-[protected]
alternate no.-[protected]

i have got a TATA PHOTON DEVICE with a/c no.[protected] on the name of M/S HINDUSTAN PETROLEUM CORPORATION LIMITED.I have not received my billing details till date.I want to know month wise how much i have paid? And through which mode(cash/online payment).So far i have visited more than 10 TATA STORES IN Delhi ,but they all washed their hands by simply saying they cannot do or they their system is down.
WITH SUCH A COMPANY LIKE TATA ITS REALLY SHAMEFUL AND EXTREAMLY FRUSTRATING THAT SO MUCH ADVERTISEMENT IS BEING MADE AND SO MUCH IS PUT IN AIR.BUT WITH THIS SORT OF RESPONSE FROM TATA CUSTOMER CARE IS TOTALLY UNBELIVABLE.

KINDLY PROVIDE ME WITH MY PAYMENT DETAILS,WHAT I HAVE PAID TO TATA .

Sir/Madam,
I would like to bring to your kind notice that my TATA DOCOMO number [protected](West Bengal Circle) has been showing "SIM registration failed" from yesterday (23/04/2011) without any prior notification to me. For your kind information I would like to inform you also that I have recharged this number of mine with Rs.- 300/- on 22/04/2011. I am outside West Bengal now and in deep trouble due to this irresponsible doing of DOCOMO.
Kindly take the necessary steps urgently.

Tata Docomo customer care does not respond properly.Even they don't know hindi and english.Only kannada language they know.I am not against of kannada language.Atleast they should know the english for better service to the customer.When I dial 121,I have selected the Hindi language department but my number transferring to the kannada department.It doesn't matter that my call is transferring in the kannada department but atleast they should know the english.Even single word they don't know.Is this the customer support service which has been provided by the docomo????? When docomo came to market on november 2008,on 4 Aug 2009 I took docomo number and since that day i did not go for any other network.But now i should think to go for other network because docomo customer care service has become worst and worst.This is my favourite company but now i has become the worst due to this attitide.They should think that customer is god but they are thinking that they have become the god.Customer care shout to customer and even sometimes they abuse.They say that we are disconnecting the call,without response they transfer the call,they dont drop the call.Even They put for long hold.Even them supervisor and manager support them.We are unable to reach them.In the name of high call flow they are doing these nonsense thing.Please suggest.What need to be done for this case?Should i stay with docomo or should go with any other network????????????????????

HI , I HAVE BEEN PORTATED FROM AIRTEL TO TATA DOCOMO ON 21ST APRIL MIDNIGHT IN THIS NO. [protected] NOW I AM FACING ISSUE REGARDING INCOMING CALLS AS I AM ABLE TO MAKE OUTGOING CALLS BUT INCOMING CALLS ARE NOT COMING SOMEONE CALL ME HE/SHE GET THIS " THE DIAL NO. DOES NOT EXIST". NOW I AM REGRETTING THE DECISION OF MINE TO TO SWITCH FROM AIRTEL TO TATADOCOMO HAVE CALLED CUSTOMER CARE OF TATA DOCOMO MANY TIMES STILL MY PROBLEM IS NOT RESOLVED NOW STUCK UP IN BETWEEN WHAT TO DO NOW......PLEASE SOLVE MY PROBLEM.

REGARDS,
SAURABH DALVI
[protected], [protected]

MY TATA DOCOMO NO [protected]. FREQUENTLY I AM GETTING CALLS FROM THESE NOS[protected],[protected] , INFORMING ME THAT THEY ARE CALLING FROM TATA DOCOMO AND ASKING FOR MY PERSONNEL INFORMATION , IN THE PRETEXT OF VERIFICATION. WHEN I CONTACTED CUSTOMER CARE, I HAD BEEN INFORMED TO GIVE POLICE COMPLAINT.

MY QUERRY IS WETHER TATA DOCOMO CALLS OVER MOBILE FOR PERSONNAL VERIFICATION.

IF NOT IF ANY BODY IS MISUSING THE NAME OF TATA DOCOMO, AND DISTURBING ITS CONSUMERS, WHAT IS THE ROLE OF TATA DOCOMO?

SUBJEST: COMPLAIN AGAINST TATA DOCOMO FOR BAD CUSTOMER CARE, BILL DETAILS,BAD NETWORK AND CUSTOMER DISCRIMINATION

Respected Sir/ Madam,

I am Dhruv. A resident of Pune (Maharashtra). I am using a DOCOMO number i.e. +[protected] since past 8 months so are members of my family. We altogether have 4 DOCOMO postpaid connections, out of which 3 are in my Father’s name and one is in my name. This because DOCOMO doesn’t allow more than three connections on one name. NETWORK PROBLEM is always there with DOCOMO. Whenever I pickup my DOCOMO number to make an important call there is an error and call never gets connected. So I have to use other number to make call for that time even though I have free minutes with DOCOMO for which they charge me Rs. One Hundred and ninety-nine. This is not it. DOCOMO sends me texts every two months asking am I satisfied with their service to which I reply No. So they send another sorry text and assure that someone from their end will call to know the problem and help, but Call hasn’t come till today. They only had called me once for address verification after that I haven’t received a single call from them.

Furthermore I never receive text from them regarding my bill stating amount to be paid or amount paid, but my parents always receive text regarding their unbilled amount every month. Maybe because I pay them Rs. One thousand at a time (In Advance for around five to six months) so they don’t care since they have received the money in advanced. I had also paid a Security Deposit of RS.1,000 during activation which is not mentioned in the bill anywhere. But under this heading they showed Rs. Zero!!! So where did my Security deposit go???

Now my problem was yesterday, when I received the bill from DOCOMO. It said I had sent 3 texts from my number, which I don’t do because I always send text from other number of mine since it is cheaper than 60 paise(Which Docomo charges). To confirm the same I called their Customer Care and spoke to “Mr. Sajid” and asked him to give me the number to which I have sent 3 texts. To which Mr. Sajid put my call on hold to check the system, on reverting he said he cannot give me the information because I have not availed the service of “Itemized Bill” and to avail this service they will be charging me Rs. 25 per month!!! Surprisingly my parents get an “Itemized Bill” for all the three numbers without paying single paise extra!!! So I asked Mr. Sajid if there is anyone superior to him to whom I can talk to. To which Mr. Sajid said NO. Further I asked Mr. Sajid which department he works for and he gave a shocking answer Tata Docomo. I told him that’s the name of the Company and not the department. To which Mr. Sajid gave another shocking reply as “I cannot give you that information”. I also asked him his employee ID so I can write a mail to someone quoting this id to this as well he gave the same shocking reply and when I demanded on talking to someone superior to him, He DICONNECTED the call!!!
So I called back DOCOMO Customer Care and as soon as I said Hello my cal was again disconnected.
I redialled and spoke to Mr. Amit from DOCOMO Post-paid Department, but he also was not able to solve my problem.
I am ok to pay the charges BUT why this discrimination among Customers?
DOCOMO says that they will pay a fine if anyone spots an error in bill. How will someone spot an error if they don’t provide details in bill???

Request you to look into the matter and help me.

Thanking You.

Dhruv.
+[protected]

i am sanket patel and i am using nokia n97 mini.i have a tata docomo prepaid card which belongs to my father mr.kantilal patel.
I use internet since last 2 years and in this last 1 year i use tata docomo 48rs.2gb free internet plan daily!
In this last year with tata docomo there were so many unfair charges has been cut from my prepaid account.. But since this last 2 months it was unbearable.
This is 4th or 5th time that they cut balance from my prepaid account showing reason that i have downloaded java games which is totaly wrong!
Even if i download games then it must be in my cell or i can play it or get its file but i cant!
Anything going to be download in my mobile i can see and notice!but this all was fake! I cant see any downloading in my mobile!
And when i dont download anything then why i have to pay for it!
When i call to customer care they have no any answar and cut my call!!! Then i have to try their from another mobile!!
This is fully cheating with customer!
And the new style since last 2 times is that they cut rs.23 if my balance was 24,cut rs.28 if my balance was rs.29.
I have no tree of money so i can not affort this unfair charges! So please i want my balance recovery of my last 2 month cut which is around 100rs.

my number is [protected] and tata docomo keeps subscribing me to services without my consent.
i receive messages saying "hey, you've been subscribed to this and it costs 30 Rs, you can deactivate with this number".
checking my balance, those Rs are immediately deducted, even if i call the deactivation service, which most of the time doesn't realize i'm subscribed to these services.

this has happened 4 times for now, so TATA DOCOMO has taken illegally 120 Rs from my account.

Sir,

I, M Madhupriya, residing in Chennai. I have been using my mobile TATA Docomo Sim / prepaid card no.[protected]for the past 1 year. Recently, I am facing the problem with the TATA Docomo. I am surprised that it is automatically debit the account from my prepaid card for using the Cricket news WITHOUT ACTIVATING MYSELF FOR CRICKET NEWS. They have debited the amount more than Rs.50/- regularly. In this regard, I have complained to the Customer Care Manager repeatedly. But nobody take action though they are deducting the amount frequently.

Now, I am complaining thorugh consumer complaints to direct the issue to the concerned officials for sorting out the problem. Because of lethargic manner of the officials of TATA, I faced Stress and Pain for the past one week. Hence I need a proper compensation by providing an amount of Rs.50,000/- by Cheque as against irresponsible activities of the TATA Cusotmer Care People.

It is unfortunate to inform that TATA is brand name thats why I have activating the SIM rather than other service providers. Because of irresponsible officials, TATA name is spoiled in India.

My address is as follows:-

M Madhupriya
No.2, Madhva Nivas
Ranganathan Cross St.
Chromepet
Chennai - 600 044

I am Sanjay Dugar having mobile no [protected] (Rajasthan no). Past 2 months Rs 30 got deducted every week for cricket alerts scores which I have not subscribed for. For this I have made many complaints in the past but no resolution regarding my complaints.

Recently I have again made the complaints regarding this & the have refunded me only Rs 30 which got deducted on the next morning even after the service got deactivated. But when I have again made the complaint they have deactivated my sim & "MY SIM STARTED SHOWING INVALID" from their end. Then when I talk to chat representative, then he told me that new sim is Rs 49. Kindly change the sim, but in actually they have added my sim address to lost & found section & blocked the sim.

When I asked them regarding the refund they simply told me that they can't refund the amount because service has been activated. So no refund. Again I have made the complaint & got my service deactivated again but on the next day another service got activated & i.e Bollywood Gossip for which I was charged Rs 30 which they have refunded me back. Here are some of the complaints :-

1. GBL[protected]
2. GBL[protected]
3. GBL[protected]
4. GBL[protected]

Now, I am requesting you to kindly refund me back my money which you have charged me & deactivate all VAS else I have no other option to switch my no.

Plz contact me:-

Sanjay Dugar
Contact No:- [protected], [protected]
[protected]@yahoo.com

I have been cheated twice at the Global store at Mankhurd near railway station while recharging my tata docomo prepaid.

I asked him to recharge 55 special for STD minutes twice and he recharged the normal in which I got only talk time and he took money from me as his account got debited.

when contacted the call center, they said it is his fault and he says he will not do anything and i can do whatever i want

I would kindly request the authorities of tata docomo to take action against all these people who cause inconvinence to general public, in this case Global mobile refilling at Mankhurd

Prashant Sahu