Tata DoCoMo Complaints & Reviews

This is a complaint against the service of Tata Docomo to which [protected] was ported to. I was told that the porting has been completed on 2nd February 2011. However, since then the phone is absolutely dead - not even the tower is showing up in the mobile. I have made more than half a dozen calls to their [protected] number and have got wide range of responses at different times. Here is a list of those responses in chronological order.

1. I am sending a message about your problem and it will be set right very soon.
2. It is not working because there is no balance in the SIM. When the free talk time offer was pointed out, I was told to go to the retailer to get it.
3. The relevant papers have not come from the retailer and I was asked to chase the retailer.
4. All relevant papers have arrived - only that I shall have to dial 12525 to choose the language and then everything will work. Without the tower even that is not going through.
5. A complaint has already been booked (without my ever being aware of it) and things will get rectified by midnight.
6. Senior at the call centre told me that no complaint has been booked as yet and he finally did that with the number GCM10007911 on 7th afternoon.

Unfortunately, I cannot lodge a complaint through Tata Docomo website as it would not accept the above phone number as a valid one nor can I trace the complaint supposedly booked by their call centre as the webpage would not accept 11 characters as the complaint number.

I got two calls from their technical folks after the complaint booking.
1. First one asked me to go to Tata 'hub' to check whether the SIM has got any problem - line got disconnected.
2. Second one asked me to manually register with Docomo by using the setting in the mobile set; however, there also 'Registering ..... not allowed' response was obtained.

Meanwhile my phone is dead for last 5 days. I wonder whether I have moved from the frying pan to the fire. Hope some action is taken against inaction/inefficiency/cheating.

Hi,

I had ported my Airtel postpay number to Tata DoCoMo with the request given on 25 Jan and porting(disconnection) from Airtel side done on the night of 6th Feb. But, I was shocked when I inserted the new Tata DoCoMo sim. My phone showed SIM Registration Failed error. I tried 3 different phones (iPhone, Nokia and Sony Ericsson). All three couldn't register the SIM. So, I called up Tata DoCoMo next day. They promised to replace the SIM. But, refused to log a complaint initially. I insisted on logging a complaint and got a complaint number. It's the afternoon of 8th Feb now and the SIM still hasn't got replaced. Meanwhile, I have been noting down the "Interaction ID" and names of all customer service agents I speak to. I have been forwarding the detailed timeline and action taken/not taken by these ppl to Tata DoCoMo's nodal officer for Karnataka. But, even the Nodal officer hasn't responded to my mails. I will escalate it to the Appellete officer if the Nodel guy doesn't respond today. Then thinking of complaining to TRAI and also move Consumer Court against Tata DoCoMo.

If you are affected by this issue. Please find the details of Nodal and Appellete officers from Tata DoCoMo website and send them your complaints. Follow it up with calls to their numbers. Also, start posting reviews and complaints like this on all online forums and warn potential customers.

I think these people don't realize how serious mistake they are committing by letting the MNP users live without any mobile service for days and weeks. Lets mount pressure on them to act and don't give up till they fix it.

My Reply to a mail sent by Tata DOCOMO:

Hello,
I am afraid I am unable to recall the name of the executive that I spoke to, as I have made umpteen number of calls to your customer care service to resolve this problem and was not ware that I was suppose to keep a track of the names of all the executives that I have spoken to.
As far as the executives address is concerned, i fail to understand how can I have access to it.
Anyway I am more than willing to provide my details here below:

Name: Sakshi Gaurav
Number: [protected] (postpaid)
Unique porting code: VX 133841
Plan requested: Docomo 3g 1000
Address: D- 204 Rohan Vasantha Apartments,
Varthur Main Road, Marathalli, Bangalore- 37
Current subscriber: Vodafone
Outstanding payment: Cleared till date
Docomo sim s.no: [protected]
List of documents already submitted:
1.) Original phone bills of the past 2 months
2.) Passport size photos -2
3.) A copy of my passport as an identity and address proof.

Please note:
The port out was initially rejected from my current service provider
because of some outstanding payment, however this has been cleared now, and my existing service provider has asked me to request Docomo to re-login my MNP request, I have attempted to do that, but my request stills seems to be unprocessed.

It is very sad and pathetic to see how the customer is being constantly harassed and no concrete support has been provided to the same.



Request you to resolve this issue by tomorrow EOP, at the earliest.

Hope this issue shall be resolved without any further inconvenience.

Thanks in advance
Sakshi


On Wed, Feb 9, 2011 at 2:08 PM, <[protected]@tatadocomo.com> wrote:
Dear Customer,

Thank you for writing to us.

We are in receipt of your mail dated 07-Feb-2011 as regards MNP issue.

We request you to kindly revert with the executive details like executive name, address and contact number to whom you have given request for MNP along with the number which you want to migrate into TATA DOCOMO.

Further we request you to kindly revert with the line of confirmation whether you are interested in prepaid or postpaid.

Please write to us [protected]@tatadocomo.com for any clarification or visit us at our website www.tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Neha Sharma
TATA DOCOMO

Ok. So I tried the online support mentioned in the above comment. That didn't helped. What I had to do finally today was I visited one of the Tata DoCoMo centers personally and requested them to change the SIM. They sent me back with an assurance that they have raised the request and the SIM will get activated in max 3 hours. I checked with customer care after 3.5 hours and was told that the activation failed with some error. This confirmed the reason for the non activation of my SIM for last 5 days.

When I visited the service center again, they immediately replaced the SIM. They told me it was the 2nd such case today when the Tata DoCoMo SIM given to me was Duplicate/Faulty.

The new SIM is working for me. So, for now, I am happy to get back my mobile service.

I don't know the exact cause of this issue. But, I am sure lots of people who ported in to Tata DoCoMo are facing this issue.

So, if you are thinking to switching to Tata DoCoMo, please beware of such problems.

yes bjavia,

My request for MNP to Docomo is rejected by Airtel.
I think complaining to TRAI is better.

dear tushar,

Iam using that same device in Cochin kerala . was dissatisfied at first but the technician explained to me in detail .first we need to understand.difference between Kbper second and KB persecond.the latter is 8 times the former.3.6Mbps is the max speed under ideal conditions which are not always met.it also depends upon the signal strength.simple rule check with a tata indicom mobile phone whether U have full range .check speed on website of speedtest .com 3.6 mbps is the browsing speed and not downloading speed.there is a great diffrence between the two.

i m agree with u, tata docmo ki sali bhatiya sewayen hai.

very worst customer care.. i was charged 30 rs without my knowledge and i did not subscribe for anything. i was trying for three days but still i did not get a connection to speak with customer care.. this is really irritating so much.

dear/Sir,
I have TATA DOCOMO no. [protected]. The company had activated the live astrology serivce without my confirmation on 24/01/2010 and Rs. 10/- deducted from my balance. I had call to customer care but the executive replied me call on 5330013 for deactivation of this service but When I called on that No. I heard please press 1 for subscription of this service. there is no option for unsubscription. I had called to customer care for help, but the executive told me we are unable to deactivate this service from our side. I had made complaint GBL[protected] and senior executive by name Mohsin refund me Rs. 10/- but still the service live astrology is activated on my No. the balance deducted on 24/01/2011, 31/01/2011 and 07/02/2011. please help me.

ar/Sir,
I have TATA DOCOMO no. [protected]. The
company had activated the live astrology serivce
without my confirmation on 27/02/2011 and 2/- deducted from my balance. I had call to
customer care but the executive replied me call
on 5330013 for deactivation of this service but
When I called on that No. I heard please press 1
for subscription of this service. there is no option
for unsubscription. I had called to customer care
for help, but the executive told me we are unable
to deactivate this service from our side. I had
made complaint GBL[protected] and senior
executive by name Mohsin refund me Rs. 2/-
but still the service live astrology is activated on
my No. the balance deducted on 27/02/2011,
27/02/2011 and 01/03/2011. please help me.

yes i too face same problem . my no [protected]

sir
I have TATA DOCOMO no. [protected]. The company had activated the live astrology serivce without my confirmation and Rs. 10/- deducted from my balance daily. I had call to customer care for help, but still the service is activated I had made complaint two times but there is no response from you. please deactivate the service on my no. [protected]

I am too faceing same problem of debiting Rs. 10/- from my balance, every week. I think all should make police complain to stop this looting!?
Sunay Bhurke.

Sir,

I have registered a complaint 15 days back "Unable to send SMS to short code numbers", even now my problem remain unresolved.


Thanking you
Ranjith

Sir,

The steps that you have mentioned above was given to me by the customer care when I first registered my complaint and I also informed them that the issue is still continuing.I escalated the issue complaint number "NWK[protected]" after that I received a few calls from the technical department asking to me to send a few SMSes to analyze the issue but after I have'nt received any sort communication from Tata DOCOMO.I would like to know If the issue can be resolved or not.



Thanking you
Ranjith

recnetely i get tata dokomo card but unable to send sms any mobile number even i cant get internet setting due to this problem plz help me

sir my number is [protected] plz sir help me as soon as possible

sorry mistake [protected]

Sir,


Even after registering a complaint Tata Docomo is least bothered to resolve the issue.A poor service from Tata Docomo.


Thanks
Ranjith.k

Sir,
This is the second time within two days, that my balance got deducted from my number [protected].The weekly personalized horoscope plan still not DEACTIVATE
plz resolve as early as possible

Thanks
mjare

Hello,
Please block my sim card as my phone has been stolen.
My name is himabindu puranam.
my number is [protected].
regards,
himabindu

Hello
I just lost my docomo sim card. Please block this sim card. Mobile no. [protected]

dear sir,
this is ajay arthur from allahabad yesterday by mistake i blocked my sim.i request u to pls give d puk code .For dis kind act i shall be ever greatful to you.
My no is [protected].

Thanking you
Yours Truely,
Ajay Arthur.

I lost my mobile so Please block my Docomo number [protected] as soon as possible

i've lost my sim card
mobile no. [protected]
please block it...

My TATA DOCOMO Numb re is [protected].please block the Sim number as earlier as possible
Thank
paresh bhatti

Dear Customer,

As per your request the number has been already blocked with effect from 27-Nov-2011.

Thanks and Regards
Customer Care
Tata DOCOMO

I lost my mobile at Radhika thr in last week. The sim number is switched off after 5min from i lost mobile. I want to block the sim no : [protected]



Regards,
Avinash Patil.
Alternate number:[protected]

Hi Avinash,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

My Docomo number is [protected]. i wish to change this number to vodafone.. so sent sms for porting on 21.01.11. but till now docomo is not giving approval for MNP to vodofone.. when i call the vodafone executive he is telling simply telling that sir no MNP request is received from Docomo then how can we activate your connection sir.. if i contact docomo executive. he is not telling the MNP request is given or not.. its already 16days completed.. docomo customer care is very worst..

my mnp process doesnt complete i have already submitted all the documents on 25 march but my mnp process doesnt complete plz help me my no.is [protected]

Tata Docomo — MNP NOT DONE

SIR,
I ANUJ SHARMA EXISTING CUSTOMER OF BSNL PREPAID([protected]) APPLIED FOR MNP IN TATA DOCOMO ON[protected] AND SUBMITT ALL DOCUMENT WITH APPLICATION. SAME DAY I RECIVED A MESSAGE FROM BSNL THAT YOUR MNP REQUEST REGISTERED SUCCESSFULLY (103295) .BUT AS ON TILL DATE 3 FEB MNP NOT DONE.I ASKED FROM TATA DOCOMO C. CARE TWICE THEY REPLIED THAT UR REQUEST OF MNP SUBMITT BY CO. TO BSNL BUT REPLIED YET.

IT IS REALITY

FACED SAME PROBLEM. I SWITCHED TO DOCOMO FROM RIM. BUT THESE USELESS PEOPLE DID SUCH THE WORST BEHAVIOR WHILE WELCOME EVEN THAT I FEEL LIKE ANYTHING. THEY DO NOT HAVE ANY INFORMATION WITH THEIR C CARE PEOPLE. THEY ARE NOT TAKING ANY COMPLAINT. AND STILL KEEP ON TELLING..."BE RELAX, IT WILL BE SOLVED SOON." BUT HOW??? U DO NOT TAKE COMPLAINT NOR U R RESOLVING IT.
MY BOTH THE SIM ARE WORKING BUT NONE IS HAVING INCOMING FACILITY. WHAT THE HELL IS THIS..!!!

Docomo — MNP not yet done

I am presently an Airtel customer. Through MNP, wish to move to Docomo. I have submitted the UPC code & application form on 3rd November 2011. But yet the number is not ported. At the same time, I am unable to port to any other service provider because unable to get any UPC code. What should be my next step?

Y the hell are you after DOCOMO...switch to Airtel, Relience, Idea...

MY DOCOMO SIM [protected] IS NOT WORKING
WHEN I AM PUTTING IN PHONE IS NOT STARTING IN ALL PHONES LIKE N72, 5233, 5130, N73 AND ALSO IN SAMSUNG AND CHINA PHONE AND WHEN I AM PUTTING ANOTHER SIMS THE IS STARTING VERY NICELY

yeah i also heard it ...pits better to see your tata docomo retailer soon!!

hi, i am now using docomo and my number is [protected] and MAGIC MAKEOVER alerts autometically activated in my number..
and 30 rupees deducted from my account autometically..
plz solve this and return my balance for which i sall be oblised..
thank you..

Thank God !!!
Finally internet connection started yesterday, after long waiting period (12 days). Thanks TATA DOCOMO 3G. Hopes in future you will provide quick service.

Thanks,
Ajit Jadhav.
MDN - [protected]

hi
i am Deepa and my no. is [protected] tata docomo. In my cell Jobs on mobile service has been activated without my consent, i had called customer care many times but could not reach the customer care executives, so i request you that deactivate this service which i don't need this service. Can any one help me out there.

hi
i am srilu and my no. is [protected] tata docomo. In my cell Jobs on mobile service has been activated without my consent, i had called customer care many times but could not reach the customer care executives, so i request you that deactivate this service which i dont want..

hi
i am NIMMY and my no. is [protected] tata docomo. In my cell Jobs on mobile service has been activated without my consent, i had called customer care many times but could not reach the customer care executives, so i request you that deactivate this service which i don't need this service. Can any one help me out there.

hi
i am prakhar and my no. is [protected] tata docomo. In my cell Jobs on mobile service has been activated without my consent, i had called customer care many times but could not reach the customer care executives, so i request you that deactivate this service which i dont want..

i had the same problem and when i am trying to dial the toll free number mentioned in the sms its saying try again ive never subscribed for any health tips.

My name is Subindas. Health tips service was automatically activated on my phone number [protected]. I received a message from docomo Hi! Your subscription for health tips has @30/30 days.To unsubscribe, dial 155223. When I try to deactivate the service it says you are not subscribed to any service.
I have been trying to call the customer service but they r not deactivating.Plz credit 30 rs 2 my account n de activate health tips.

health tips service was automatically activated on my phone number [protected]. When I try to deactivate the service it says you are not subscribed to any service.Please credit 30 rs to my account and deactivate health tips

My name is dileep kumar verma. Health tips service was automatically activated on my phone number [protected]. I received a message from docomo Hi! Your subscription for health tips has @30/30 days.To unsubscribe, dial 155223. When I try to deactivate the service it says you are not subscribed to any service.
I have been trying to call the customer service but they r not deactivating.Plz credit 30 rs 2 my account n de activate health tips.
some company are thief. its someone tata docomo.

irritating of out going sms...please solve the problem...incoming sms are very good but not going to any number

irresponsible customer service in nellore city which is in ap
my mobile number [protected]
its not working properly.so i make a call 2 customer care i want 2 take new sim card on same number.for that they said submit u r id proof with photo near tatadocomo service center &paid 49rupees u wil get sim replacement immediately.
then in nellore i went 2 dhargamitta tata docomo service center near tvs show room.then they said that office shifted to gandhi center in nellore then i went there & told my problem to them then they said that the main branch is at RTC bus stand near pavani residency then i went there and asks mam i want sim replacement, i.e sim with me only but it is not working properly so i want new sim on same number then she said that 100rupees is amount u have to pay to get sim replacement.then i told 2 them no mam only 49rupees only.but she refused & told to me i[censored] want same number u hav 2 pay 100rupees thats all.
this is very ambiguity to the customers very irresponsible answering with customers i[censored] continue like this on one day u hav 2 face the consequences mind it

irresponsible customer service of tata docomo in nellore city which is in ap
i had with draw my net connection which is on number [protected] and now also i am getting bill for it i refused to pay bill they a arrest warrant will issued on u . u want to pay bill and giving warning to me i complaint to all tata customer service but i didnt get any action on it please take action on them
the branch was in near rtc busstand opp. mayur sweets

I have lost my Docomo Sim card on 16/01/2013 bearing numbe [protected].Please block the sim as soon as possible