Tata DoCoMo Complaints & Reviews

My name is S.P.ghoshal and my number is [protected], and i have called to customer service executive but i got no response.So I have just decided to complain about.

The matter has not been addressed yet. The process of MNP to Docomo has made my mobile inactive for 3 days. I have been registering complaints, calling up customer care, who assure that this will get fixed in 24 hours, but to no avail.

I have become sort of inert, and feel as though it is all falling on deaf ears. I have no hopes on Docomo. I realize shifting to Docomo might be a big mistake. I was happy with IDEA.

No progress, except for Docomo's unresponsiveness.

My mobile number, that I have been using for 3 years is now inactive for 4 days, thanks to Docomo. And from the service of Docomo, I can say that it will remain inactive for many more days to come.

Yesterday as usual I was registering a complaint for this issue with Docomo.
CC: <Usual reply>I am going to escalate this, and within 24 hours someone will get back to you.
Me: I have been getting the same reply each time I call the customer care.
CC: No Ma'm I will definitely escalate this to my manager now, and someone will get back to you in 24 hours.
Me: Each CC person says this, but none has got back to me in the 3 days, and my mobile is still inactive. Can I talk to a senior member?
CC: Kshama chahti hoon ma'm. I am escalating this now, and someone will get back to you in 24 hours.
Me: Can I talk to a senior member, please?
CC: (Again) Kshama chahti hoon ma'm. I am escalating this now, and someone will get back to you in 24 hours.
Me: Can I talk to a senior member?
CC: Kshama chahti hoon ma'm.
Me: Can I?
CC: Kshama chahti hoon ma'm. We don't have that facility.
Me: What do I do if no one reverts back to me in 24 hours?
CC: You can call us at 121 and check with us
Me: I have been doing that atleast 5 times a day, and each time I get the same reply that the issue has been escalated, but nothing happens in 24 hours, and none gets back to me. Is there a way to track this complaint? A complaint no. or a ticket no.?
CC: Kshama chahti hoon ma'm. We don't have that facility. But you can call us on 121
Me: But how do I track the current escalation or complaint?
CC: Kshama chahti hoon ma'm. We don't have that facility.
Me: So, I call 121 again, someone else picks up the call, I narrate the entire story, he/she registers an escalation and gives me assurances. I have been going through several times in 3 days. Can you give me a single point of contact or a tracking number
CC: Kshama chahti hoon ma'm. We don't have that facility.
Me: Ok. You assure me that the problem will be taken care in 24 hours. What should I do if it is nothing happens in 24 hours and none reverts back to me?
CC: You can ask for me. My name is Mohini.
Me: Are you sure that I can ask for you just by your name?
CC: Yes ma'm
Me: (helpless) Thanks.


Today: (After 24 hours of no action)
CC: Hi this is (some name). How many I help you?
Me: I had raised a complaint yesterday with a person named Mohini. I need to talk to her.
CC: Sorry ma'm. We don't have the facility to transfer calls to other sales executives.
Me: But the person had told me to refer to her by telling her name
CC: Sorry ma'm. We don't have that facility
Me: How do I track yesterday's complaint?
CC: Tell me your problem. I will assist you.
Me: But I need a status on yesterday's complaint
CC: Ma'm I cannot see any complaint, may be it was not escalated yesterday. But I assure you I will definitely escalate it, and someone will definitely get back to you.
Me: (narrate the problem, previous Docomo encounters, complaints, etc.)
CC: Sorry for the inconvenience ma'm. I will escalate the matter.
Me: How do I track this complaint?
CC: You can call us at 121.
Me: Is there a way I can talk to you directly, or is there a way to track this complaint?
CC: Sorry ma'm. We don't have that facility.

And that's Docomo for you.

Despite raising complaints atleast 3 times a day, there has been no response from Docomo customer (don't) care, and my primary number is simply unreachable and unusable for 7 full days, thanks to Docomo MNP.

After 7 days of lack of peace, mobile unusability, follow ups with no responses, I have finally decided to go back to IDEA through a reverse MNP. I believe IDEA is 100 times better than Docomo, atleast I hope so.

Good bye Docomo, for a lifetime.

If at all someone has read this thread, I would like to inform you that (apart from the fact that my mobile is still not working and Docomo is still unresponsive as expected), one cannot apply for a second MNP within 3 months of applying one MNP. I.e., since I have applied for an MNP from IDEA to Docomo (which Docomo understood as MND (Mobile Number Disablement)), even if I am totally unhappy with Docomo, and am unable to use my number, I still cannot change the service back to IDEA or Airtel or another service for 3 months. So for 3 months I'm stuck, and of course since Docomo has almost permanenly disabled my number, I am forced to change my number that I have been using for 3 full years, thanks to Docomo. So be cautious when you apply for MNP, get enough reviews and inputs before you go ahead with an MNP, and if you ever plan for Docomo, be ready to go through a long time of frustration, stone age customer service, and unplanned events such as disconnect from the rest of the world.

Further, thanks to Docomo, I had to waste my entire Saturday preparing the documents for MNP back to IDEA, going to IDEA office which was not that useful. Thanks to Docomo for 1 week of frustration, undelivery of my couriers and confusion among my family members and friends (as my mobile was not reachable), and the knowledge that such as pathetic service can exist even to this date.

I now bought a new Airtel sim, and I am happy with the service, offers, and most importantly, it totally works (of course that's so relieving to me).

MAKE MONEY ONLINE $3000 EVERY MONTH!
REGISTER AT
http://www.neobux.com/?r=john4life

sir i am agree with you.

TATA DOCOMO PREPAID SERVICES — WRONGLY DEDUCTION

Name : Naresh Sharma
Profession : Advocate
Mobile No. [protected]
Dear Sir,
I am the user of TATA DOCOMO PRAPAID services since last two years. I inform you that in last two weeks my balance has been wrongly deducted by you. When I call to customer care for knowing that why my balance has been wrongly deducted. Then I understand that any game pack has been activated in my mobile. This is for your kind information that I am not activated any game pack & not browsing internet in my mobile. The details of wrongly deducted my balance as below:
Dt.[protected] Rs. 3
Dt.[protected] Rs. 2
Dt.[protected] Rs. 2
Dt.[protected] Rs. 3
Dt.[protected] Rs. 3
So I request you Please Check your system and refund my wrongly deducted balance of Rs. 13 as soon as possible.

same happended with .. feeling very poor and helpless :((

whats a stupid fraud you did tata docomo. is this the way u treat the customers like sqeezing blood of customers.cutting the balance invalidly

tata docomo hell care not pick ma cal from morning 9am til now !! damn they cheat ma money !! i recharge for 25 rs i got msg bt still that amount not yet debit in ma AC !!1 im gonna port my docomo to AIRTEL it s the best network

tata docomo is playing around the customer
simply they activating some service by themself and cutting huge money weekly
and when i call to customer care they told i refund ur money
after that docomo customer care is busy not picking call...

docomo is bulseating

i m going to change my service
showing middle finger

Muneshwar

Hi,

I am Rajkumar from Bangalore, Karnataka. I have given MNP request for my Airtel no.[protected] to Docomo on 14.06.2011 in Koramangala DOCOMO office. Collected 19rs towards MNP and told that within 7 working days it will happen. Still now it is not happened (05.07.2011). I went to DOCOMO office 3 times to enquire about same but they told I have to wait. 3X26=78Rs I wasted towards bus charge. Still no response. If I call customer care they told documents not received, but Docomo office registery shows that documents already sent to concerned dept. I asked I will submit once again but they told already a request is pending we cannot take new request for same number. I called Airtel too to confirm any problem with operator they told they given clearance to MNP to Docomo.

my questions..
1. Who is responssible to delay in MNP.
2. How long a customer to wait for MNP.

kind request to DOCOMO, i[censored] are not willing to take new customer stop advertising... otherwise give response at right time...

hi Rajkumar. Airtel has to send their your documents regarding this.Go directly to the airtel office and ask them to release your number if your port request is processed. Else(As your port request has to be done before 15 days of the port request )you have to send port request again and provide your documents to any other operator except docomo(if you have to convert to docomo wait for 90 days).Before applying confirm with your nearest airtel office that this time they will allow your number.

As per the discussion with Airtel CC, they allowed me to take MNP on first instant ie on 17.06.2011. There is nothing pending with airtel as per discussion. When I call DOCOMO Cc they told that documents not received from there end which I submitted in Koramangala office. When went to submit fresh documents they are not taking new as already they sent my prev documents to concerned dept.

Like you only airtel has fooled me for many days. Confirm me
1-weather your number has been in live condition or not.
2-weather you recieved any confirmation about conversion of number from docomo.
3-Did you get any call from airtel about conversion suggestions.

Since docomo is the recipient operator they will not make any delay.Airtel is fooling you like me. Put pressure on them.(Better register for another MNP request with other operator other than docomo).Note that you are only allowed to convert form an operator with in 2 port request.

1. Airtel no. is in live status now.
2. On 14.06.2011 i received message from DOCOMo saying MNP request registed successfully. After that no message or call.
3. I did not get any call from Airtel regarding MNP.

As it was already registered(you got message) with docomo there is no problem with them.Then the problem is only with airtel.You have to move in some way to get your airtel number to be disconnected.if it get disconnected then docomo will activate your number.Go directly to airtel office and blame them and scold them.Put pressure on them.Send email to TRAI about the rubbish done by airtel.Every airtel executive believe that there is no body brilliant than tham.

plz convert tata docomo to ariltel network
this tata docomo Sim number to convert aritel network

[protected]

as per same proof given the tata docomo
as convert aritelnetwork
mobeil number [protected]-this tata docomo convert aritel network

[protected]@gmail.com

dear sir i am sandeep with my number [protected] demo.i activated [protected] at21/4/2010. that number is disconnected by u .kindly activated that number .i submitted nother id today . that number is very imp to custmer . thank u...

TATA Docomo is only thinking how to give hollow words and assurances . They havent even contacted me on this either through Email or phone. I cant understand how such a trusted brand has degraded itself on values and ethics which they never used to compromise.

Dear tata,

Better than this you can go street and beg for money...

It's nothing but pimping in a different way, with a compliment of conning too.

This is very true I lost 1000 rs like ds fr such chats

mera naam robin hai mai muzaffarnagar south civil lines ka rhene wala hu mai pichle 4 mahine se tata ka sim use kar raha hu lekin abki bar mere sath mr. Hitesh kumar garg jo parkash choak muzaffarnagar me tata ki kenopi lagata h usne mujhe dhoke se ye bola ke 25 rs me 2 sim h jisme apko 48 ka talk time milega aur sath me 1p/2sec ki call milegi lekin esa kuch nai hua plz help me wo esa bahut k sath kar chuka h krpya koi action le

my sim is blocked due to giving typing the wrong password.what can i do now to get it.i want the sim.tell me the sollution.

Dear Mohan,

Please contact our customer care. They will assist you and solve your problem.

Thank you

my sim is blocked due to giving typing the wrong password.what can i do now to get it.i want the sim.tell me the sollution.

my sim is blocked due to giving typing the wrong password.what can i do now to get it.i want the sim.tell me the sollution.my mobile no.[protected] tata docomo.

Dear Mukesh,

We have escalated your complaint. We will get back to you shortly.

Thank you

Dear Sarwar,

Please provide us your contact number to check your problem. You can also contact our customer care number at 121 they will assist you and solve your problem.

Thank you

my sim is blocked due to giving typing the wrong password.what can i do now to get it.i want the sim.tell me the sollution.my mobile no.[protected] tata docomo.

@Slpa: We reccommend tht you get the SIM replaced from the nearest outlet. This will be done free of cost!

Tata Docomo — get the sim blocked

my sim card was stolen with mobile no. [protected]
i suppose its security no. is [protected]
it is registered on the name of Vimmy Ahuja
my email id is akshay.[protected]@gmail.com
kindly block it or tell me its procedure

sir my sim got blocked and he is asking the puk code please kindly say me the correct puk code please sir my number is [protected]

i've lost my sim card
mobile no. [protected]
please block it.....

i had lost my TATA DOCOMO SIM CARD having mobile Number [protected] with handset on 02.02.2011 at the time of traveling by railway . kindly block the sim and close the any transction on it onword. thanking you.

Tata Docomo — Regarding Block The sim

I was switch the network from Reliance to Tata Docomo, After few days my is not working and again they charge Rs 49 for a new sim.

My alternateb no. is [protected] and my Tata docomo no. is [protected] mail id [protected]@ymail.com.

MY SIM HAS BEEN BLOCKED. I REQUEST YOU TO KINDLY PROVIDE PUK NUMBER

i need my sim number

Sir , 7days before my sim card was blocked and all the outgoing process are barred..
[protected] and [protected] is my number..
i have submitted the proff's that they needed for 2times..
but not yet the problem solved..
tata docomo customer service has never intimate me that they verified for the call, they simply barred my number..
i'm a business person and affected heavly over a weak..
i am planned to change my network provider whether it couldn't be solved today.

Hi,
My Docomo SIM card has been blocked by mistake and it is asking for the PUK code. Can you send me the code as soon as possible. this is my mobile number [protected] and my serial number is[protected]

Nine days before my sim was lost ! i want to block my sim ! my number is [protected] ! i forgot on whose name the sim was . help me to my sim

hi my docomo sim card has been blocked by mistake please send me the puk code and my no .is [protected].and my serial no is [protected]

Dear Sir,
I'm Mohammed Asif and my mobile Number is [protected]. I
changed my network from Airtel to tatadocomo by MNP about one month
ago. I have submitted my proper documents when I get this sim card.
My sim is blocked without any intimation. I have contacted
customer care they said "you did not submitted your documents yet".
So that I have submitted my proof second time in a tatadocomo
dive in store(RS puram,coimbatore,TN) on monday[protected]. My sim is
not activated yet.
Even though after submitting all my documents service is not
resumed. This is my PERMANENT NUMBER. I have been using this number
last 6 years with AIRTEL network.
I need this number back and my balance Rs.94.14. Now What should I do?

First thin to confirm that your balance will not be available after MNP process..

Contact that Tata docomo fellows at your region tata docomo office.. to get ur tata docomo sim activation

Note: u have submitted documents on 24-5-12 & today is 25-5-12.. It is just one day before u submitted the docu. So be patient for sometime and contact them...

"Dear Mohammed,

Please be informed that as upon checking with our records the amount has been already credited to your account. Also be informed that as per your request VAS service has been deactivated. "

Thanks and Regards
Customer Care
Tata DOCOMO.

Sir
My name is bijo vj my number is [protected] this number blocked without any reason.I need back this number, because many calls getting throw this number, Now i am leaving in kerala.please help me for get back this number.My mail id is ([protected]@gmail.com) cnt no is [protected]

Tata Docomo — BLOCKING OF MY SIM- 9029394587

DESPITE THE UNDERMENTIONED RESPONSE FROM TATA DOCOMO STILL THE PROBLEM IS NOT RESOLVED

No. [protected]~~M8286265

Thank you for writing to us.

This is with reference to your email dated 22-JUN-2012 regarding activation issue for your Tata Docomo number [protected].

We sincerely regret the inconvenience caused to you.

Please be informed that I have registered your concern related to activation with docket number PPAV[protected]. The same will be resolved by 02-JUL-2012 17:18 and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

Please feel free to contact us for any further clarifications or call us at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

Important Note: With effect from 25-Jun-12 it will be compulsory to mention your Tata Number in the subject line of the email, else we would not be able to process your request. Hence, request you to mention your number in the Subject line as given below for faster resolution:

Subject Line: 90XXXXXXXX or 92XXXXXXXX or 011-655XXXXXX

Assuring you of our best services at all times.

Warm Regards,
Satya,
TATA DOCOMO - Customer Service

Visit us at www.tatadocomo.com for latest offerings.

I wannt to know the PUK code of Tata Docomo sim no. [protected].

Hi Deepak,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Deepak,

The PUK code for the Tata Docomo connection bearing number [protected] is 19407770

Thanks and Regards
Customer Care
Tata DOCOMO.

Thank you sir.

sir my sim have blocked unfortunately my name is pradip kumar and my sim no. [protected] so i reguest to you unblocked my sim urgently give me puk no. any solution releted to sim blocked

Dear Deep,


Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

my tata docomo no.is [protected]. sim is blocked so i want puk code. for this

Dear Ms.Soniya,

The PUK code for the number is 52858706 and the default password is 0000.

Thanks and Regards,
Customer Care,
Tata DOCOMO

sir unfortunately my sim blocked by entering the puk number. please send my puk number and mobile number is [protected]

Sir, my sim card got blocked and now it ask for PUK number so what is that i know that. because in my family no one using the sim of docomo accept me. so is it possible to get sim puk. if yes then kindly request you to that send me puk number on solanki.[protected]@gmail.com my number is [protected].

my tata docomo no [protected] is PUK blocked please activate this its very urgent to me

my tata docomo no [protected] SIM is PUK blocked please give me its PUK code

i need my sim back my sim is blocked by typing the puk password several times could you please help me out my no is [protected] and serial no.[protected]

for bal deduction

sir...
today[protected] rs 30/- deducted in my account pls refund my amount as soon as possible......

need call detail

Hello... my name is Rahul Varvantikar. My tata docomo no. is [protected]. I need call details of this number. So please send it on www.v.[protected]@yahoo.com. Thanking u...

2G doesnt work

2G services dont wrk on my number, al services are apt though !! Disappointing :-(

Activation of subscription without consent & Balance deduction

Amount Deducted -Rs99 For Prepaid number -[protected] Date -18th November.

I have Purchased TATA DOCOMO sim card and i m submit my document at 29th june but still company not started my Outgoing and incoming calls b'coz of there system problem but it's not our fault i have many loss on my business form last 3days b'coz of not reached my coligues and others i want revert on this...please help me for this inconvience...

My tata indicom no. ([protected]) has been shifted (mnp) to tata docomo provider on thursday(3/2/2011),but sim card is not activate till today service has been disconnected from both providers from thursday 3/2/2011,please activate my tata docomo sim card.activate urgently! Dr.Zakirhusen.B.Mullani Email:[protected]@yahoo.com

Hi,

I had exact same issue. See my complaint here and the 2nd comment which explains what I had to do to get it sorted -> http://www.consumercomplaints.in/complaints/tata-docomo-c519573.html?selcom=1048...⇄

Hope it helps.

sir plz urgently activate my sim card bt prblm is dis i hav no no. den how cn i?????????

i have taken new tata docomo sim on 10th of this month ...& it has not been activated yet ! i want it activated by tom ! pls see dat my request is resolve it as soon as possible ! my contact no is [protected]

dear sir,
my simcard number [protected] is shifted from loop to tatadocomo. it was activated five days only and after that it was deactivated.i was submitted all documents whatever dealer want.but my number is deactivate.please reactivate my number.
i shall be very thankfull to you.

my email id is [protected]@gmail.com

sir, i bought docomo sim last month but up to now it was not activated
plzz provide acitavation to my sim no:[protected]

Sir, I have purchase one GSM SIM of Tata Docomo on 11/12/2012 by submitting all the required documents from Choudhury Video Palace, Berhampur (Ganjam) Odisha. But till now the SIM is not activated. My SIM Card No. is [protected]. So please take care at earliest for activation of my avove SIM. Because I have to talk to my children who are residing out of the state.

Dear Customer,

Kindly provide us your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Sir,

As per mentioned subject I have bought a Tata Docomo Sim on 11.01.13 of No. [protected] from Goindwal Sahib, Distt. Tatan Taran , Punjab. As desired I have submitted all the necessary document & photo but not yet my no is not activated.

This is for your information & immediate necessary action.

dear sir,
my simcard number sim card number ragistration fail how to activate
this is my number [protected] and this is my email address [protected]@yahoo.com
thanks and regards

Mohammed Attique

Dear Mr. Sharma,

Your Tata docomo number was activated on 19-JAN-2013.

Thanks and Regards,
Customer care,
Tata DOCOMO

Sir,
I bought a Tata Docomo sim no.[protected] on 28.3.2013 from Vellore, Tamil Nadu and its still not activated as asked i have submitted all the documents and photos.
Please take immediate necessary actions.

Sir,
i have bought a tata docomo sim no[protected] on[protected] from bangalore, I have submitted all the necessary document & photo but not yet my no is not activated.

Please take immediate necessary actions.

Hello,

I have purchased a new tata docomo sim 4 days back by submitting all the required documents and the number is [protected]. They told me that sim will be activated within 2 days. But still sim is not activated.It&#039;s bangalore Sim.
Now tell me what should i do? i am new to bangalore.

sir...iam facing huge problems regarding the activation of the sim...i bought a new connection on 21st sep 2013...i was told that it would be activated on next day...i do recieved a call regarding confirmation but its not still activated...its punjab sim nd the no is [protected]...plz activate it or give me alternate no for activating it

I have purchased a Tata Docomo sim and i received a message to my other number saying that pls call 59059 from your new sim for verification process. I have been trying to contact but the sim says it is not registered with network. I tried registering it automatically and manually in my android mobile but no use please help. My tata number is [protected] and my alternate number is [protected]

I got a new sim card of tata docomo 2 days back and its still not activated. I got It from a Mobile Shop and they charged me 70 rs for it saying i will get 30 talktime and 1gb data for 30 days when the card is activated.but it has still not activated heres the no of the new sim card : [protected] my contact no. is [protected]

my name is shiva i have bought tata docomo sim on last tuesday, it is not activated till now ...my new tata docomo num.[protected]..my altenate num is [protected]

I purchased a new sim card of docomo 3 days back. It&#039;s still not activated. It&#039;s not getting network. My new number is [protected]

I brought new sim card 2 days ago .. but still not activated.. my number [protected].

my name is karthikeyan i have bought 2 tata docomo sim on 2 days ago, it is not activated till now ...my new tata docomo num.[protected], [protected]..my altenate num is [protected]

My phone number ([protected]) portable from Vodafone to docomo has not activated. Yesterday call came to my phone and he says that card will activate on Nov 24 2015 .but the card is not activated today also .

Plz activate this number ([protected])

It's urgent please activate my card

This is a complaint against the service of Tata Docomo to which [protected] was ported to. I was told that the porting has been completed on 2nd February 2011. However, since then the phone is absolutely dead - not even the tower is showing up in the mobile. I have made more than half a dozen calls to their [protected] number and have got wide range of responses at different times. Here is a list of those responses in chronological order.

1. I am sending a message about your problem and it will be set right very soon.
2. It is not working because there is no balance in the SIM. When the free talk time offer was pointed out, I was told to go to the retailer to get it.
3. The relevant papers have not come from the retailer and I was asked to chase the retailer.
4. All relevant papers have arrived - only that I shall have to dial 12525 to choose the language and then everything will work. Without the tower even that is not going through.
5. A complaint has already been booked (without my ever being aware of it) and things will get rectified by midnight.
6. Senior at the call centre told me that no complaint has been booked as yet and he finally did that with the number GCM10007911 on 7th afternoon.

Unfortunately, I cannot lodge a complaint through Tata Docomo website as it would not accept the above phone number as a valid one nor can I trace the complaint supposedly booked by their call centre as the webpage would not accept 11 characters as the complaint number.

I got two calls from their technical folks after the complaint booking.
1. First one asked me to go to Tata 'hub' to check whether the SIM has got any problem - line got disconnected.
2. Second one asked me to manually register with Docomo by using the setting in the mobile set; however, there also 'Registering ..... not allowed' response was obtained.

Meanwhile my phone is dead for last 5 days. I wonder whether I have moved from the frying pan to the fire. Hope some action is taken against inaction/inefficiency/cheating.

Hi,

I had ported my Airtel postpay number to Tata DoCoMo with the request given on 25 Jan and porting(disconnection) from Airtel side done on the night of 6th Feb. But, I was shocked when I inserted the new Tata DoCoMo sim. My phone showed SIM Registration Failed error. I tried 3 different phones (iPhone, Nokia and Sony Ericsson). All three couldn't register the SIM. So, I called up Tata DoCoMo next day. They promised to replace the SIM. But, refused to log a complaint initially. I insisted on logging a complaint and got a complaint number. It's the afternoon of 8th Feb now and the SIM still hasn't got replaced. Meanwhile, I have been noting down the "Interaction ID" and names of all customer service agents I speak to. I have been forwarding the detailed timeline and action taken/not taken by these ppl to Tata DoCoMo's nodal officer for Karnataka. But, even the Nodal officer hasn't responded to my mails. I will escalate it to the Appellete officer if the Nodel guy doesn't respond today. Then thinking of complaining to TRAI and also move Consumer Court against Tata DoCoMo.

If you are affected by this issue. Please find the details of Nodal and Appellete officers from Tata DoCoMo website and send them your complaints. Follow it up with calls to their numbers. Also, start posting reviews and complaints like this on all online forums and warn potential customers.

I think these people don't realize how serious mistake they are committing by letting the MNP users live without any mobile service for days and weeks. Lets mount pressure on them to act and don't give up till they fix it.

My Reply to a mail sent by Tata DOCOMO:

Hello,
I am afraid I am unable to recall the name of the executive that I spoke to, as I have made umpteen number of calls to your customer care service to resolve this problem and was not ware that I was suppose to keep a track of the names of all the executives that I have spoken to.
As far as the executives address is concerned, i fail to understand how can I have access to it.
Anyway I am more than willing to provide my details here below:

Name: Sakshi Gaurav
Number: [protected] (postpaid)
Unique porting code: VX 133841
Plan requested: Docomo 3g 1000
Address: D- 204 Rohan Vasantha Apartments,
Varthur Main Road, Marathalli, Bangalore- 37
Current subscriber: Vodafone
Outstanding payment: Cleared till date
Docomo sim s.no: [protected]
List of documents already submitted:
1.) Original phone bills of the past 2 months
2.) Passport size photos -2
3.) A copy of my passport as an identity and address proof.

Please note:
The port out was initially rejected from my current service provider
because of some outstanding payment, however this has been cleared now, and my existing service provider has asked me to request Docomo to re-login my MNP request, I have attempted to do that, but my request stills seems to be unprocessed.

It is very sad and pathetic to see how the customer is being constantly harassed and no concrete support has been provided to the same.



Request you to resolve this issue by tomorrow EOP, at the earliest.

Hope this issue shall be resolved without any further inconvenience.

Thanks in advance
Sakshi


On Wed, Feb 9, 2011 at 2:08 PM, <[protected]@tatadocomo.com> wrote:
Dear Customer,

Thank you for writing to us.

We are in receipt of your mail dated 07-Feb-2011 as regards MNP issue.

We request you to kindly revert with the executive details like executive name, address and contact number to whom you have given request for MNP along with the number which you want to migrate into TATA DOCOMO.

Further we request you to kindly revert with the line of confirmation whether you are interested in prepaid or postpaid.

Please write to us [protected]@tatadocomo.com for any clarification or visit us at our website www.tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Neha Sharma
TATA DOCOMO

Ok. So I tried the online support mentioned in the above comment. That didn't helped. What I had to do finally today was I visited one of the Tata DoCoMo centers personally and requested them to change the SIM. They sent me back with an assurance that they have raised the request and the SIM will get activated in max 3 hours. I checked with customer care after 3.5 hours and was told that the activation failed with some error. This confirmed the reason for the non activation of my SIM for last 5 days.

When I visited the service center again, they immediately replaced the SIM. They told me it was the 2nd such case today when the Tata DoCoMo SIM given to me was Duplicate/Faulty.

The new SIM is working for me. So, for now, I am happy to get back my mobile service.

I don't know the exact cause of this issue. But, I am sure lots of people who ported in to Tata DoCoMo are facing this issue.

So, if you are thinking to switching to Tata DoCoMo, please beware of such problems.

yes bjavia,

My request for MNP to Docomo is rejected by Airtel.
I think complaining to TRAI is better.