| Address: Pune, Maharashtra |
Hi Sir,
I had applied for MNP (from vodafone to tata docomo) on 3rd of February, 2011. My number is got ported on 9th February, 2011. I had inserted new tata docomo sim which I had already recieved. It is (till date) not working. I had enquired about same many times to nodal office ([protected]) with many nodal officer (Kishor, Aniket etc.). Nobody had given satifactory answer. Then I had visited nearby tata indicom outlet(Viman nagar, pune). They told me that the sim[protected] 2) on which they had activated my number ([protected]) is wrong and he had made request to start my number on above mentioned sim. After 3 hours I got call from nodal office that my number cannot be start on above mentioned sim and I have to bought new sim. I can't understand why should I suffer and spend money for mistake what tata docomo executives had made. Then he told me that he will arrange delivery of sim card at my place and he will get back to me in some time. He never call back.
I had committed for reebok wrist watch (after my number gets activated) by nodal officer (Rakesh Chincholkar) on 5th Feb, 2011 in written communication through mail (nodal.[protected]@tatadocmo.com, ref: M3529866). Once my number get activated I tried to contact him many times but he always avoided me. I had made request to arrange callback from rakesh (request no :[protected] yesterday. They told within 24 hours he will get back to me (which got completed today 15:00 p.m. without any callback). Thenafter I had called at least five times to nodal office to get a chance to talk with rakesh. All executives (aniket, kishor and one lady) told me that within 1 hour they will get back to me. Actually they are trying to avoid me so once office time over (18:00 p.m.), I can't contact them and they don't need to attend me till at least monday. Sorry to say but they all are liars.
I had also made request to change my sim (request no :[protected]. My current status is my number is gets activated but I cannot make call either from tata docomo or from vodafone and that is also due to tata docomo's mistake. And nobody is ready to start or stop my services and even not ready to give explanation. That is ridiculous. So my question is :
1) When can I expect my number will get started (I mean when can I call)?
2) When will I get my assured Reebok wrist watch ?
3) Can I expect some demonstrable actions against these all involved nodal officer ?
4) Can I get some compensation due to inconvienience cause by non professional behaviour of your nodal officer ?
My humble request is that just listen all the conversation carefully then you will get idea how rude and non professional your nodal officers are.
Expecting something from your side.
Thanks,
Ankur Shah
This message I am posting so that post paid users will get alerted when they select the 3G add-on packs thinking it is worth for money and finally paying the entire month salary for the 3G data usage.
I am a Tata Docomo mobile network user. April month I activated 3G add-on pack worth Rs.200 with free data usage 512 MB. I wonderd how I will be knowing the data usage. That time the customer care person told me I can check my daily data usage through my accounts in tata docomo website. I started using 3G and also checked day to day usage in My accounts. Eventhough my data usage is less than the 512 MB free usage, the bill was generated based on one paise per kb basis. So I got scared and before reaching the maximum usage 512 MB, , I gave a request in person to stop the 3G services for my number to Tata docomo office at Koramangala, Bangalore. After that my 3G connection was stopped. But when I received my april month bill, I found that ( in addition to my mobile bill) instead of Rs.200 for the 3G add on pack, it was showing Rs.1871 chargable for my data usage. This Rs.1871 is based on one paise per kb for around 183 MB. Imagine if I used the 512 MB my bill will be Rs.5120.
When I am looking for clarification from customer care, They told the Rs.200 3G add on pack is valid for one month and since I disconnected 3G service before one month, they converted the data usage based on per kb basis. With whose consent they changed and charged me like this. I gave disconnecting request in person to tata docomo office. If they told me about this hidden rule, i wouldnot have disconnected my 3G service. In their website also these hidden rules are not specified (I have the screenshots of your website). It seems that the customer care people don’t know the guidelines and also the Tata docomo bill generation software lacks some basic calculation. I paid my mobile bill plus Rs.200 for 3G add on pack and sent a complaint to Tata docomo. My complaint reference id regarding this issue is xxxxxxxxxxx. The person who contacted me unable to clarify my genuine concerns and finally sent one sms to me saying my issue sucessfully resolved. Again I sent a email to their official id. I got a reply they checked my account and what they charged is correct only for my data usage. So finally that RS.200 add-on pack is a sad joke.
So dear consumers, whatever network you are using if you are under post paid subscription, don’t activate 3G. Remember If I used prepaid the network operator will not get the chance to charge me a huge bill.
Senthil.
came it says used data 80mb and instead of adjusting the amt in rs200 they have charged me rs 800 for using 80mb data. day light robbery. they are taking 200rs by saying 500mb data free for everymonth and after using 80mb they have asked to pay 800rs extra best eg of thugs n cheats.
thousands of people like us are getting looted in the name of 3g by docomo.