Tata DoCoMo Complaints & Reviews

I am a practicing CA and need internet connectivity regularly to discharge official assignments for my clients. Recently, TATA Docomo launced 3G Life services at Haridwar. I requested for a live demo at my office. The guy who gave the demonstration at my office showed off a 4+ Mbps speed on his dongle so I decided to purchase the same. I purchased a Tata Docomo 3G Life connection with a 7.2 Mbps dongle on 9th December 2010. But just two days after the purchase, the signal to my area dropped and connectivity vanished. I started complaining on their toll-free no., in response, the network guy visited my office and acknowledged that signal is extremely weak. He assured me that the network would be corrected in 2-3 days. Since then, I have been asking for resolution of the fault. After telephone calls fell on deaf ears, I started writing mails on the given ids. I have written at least 6 times to all concerned. They generated a complaint id no. M3373823 on 7th January 2011 and logistic information was called from me by some Mr Sandeep Kumar Jha. I submitted the information immediately - but no response. I sent reminders again and again. After 18 days today, another officials (Ms Neha Sharma) changed the complaint id to M3171192 (to wash off the delay in resolving the issue) and instead advised me to contact[protected] no. to get a solution - shows how TATA group cos. are going to treat their customers.

Hello,
There is a offer going on for Tata photon plus which is offered just to Kotak Mahindra Bank customers. I being a Kotak Bank customer visited the head office of Tata service provider to get a new connection for Tata photon plus. The offer is to receive the data card in Rs 1500/- and also two months rent would then be free. I completed all the documents and submitted but the first day i did so the swipe in machine was not working. Thereafter they told that they would get it repaired and call me. I got a call and then again i went to the head office. This time they told that there was some error due to which the transaction could not be completed. Since i was in urgent need i kept on going to the office to inquire about the connection, but it has now been 1 month and no response by them. This was in Gujarat State.
I am presently in Pune and thought that i may try the offer in Pune office. Here i went the tata office yesterday and here they created many problems regards to address proof. I took the normal rent agreement but they denied it talking about some registration. I dont know what they require exactly. Our landlord has executed the deed on judicial stamp paper completing all the formalities which is required by the custom. What more in documentation the office need.
The response of the Tata service providers is not at all good.
The lady named Preeti is so arrogant and think as if she is the PM of our country. She doesnt seems to care about the customers complaints and request. She gives a damn look and ignores the customer.
Besides one thing i always wonder is why always at these service centres only girls are appointed, even though technically they do not have any qualifications. Yes they are highly qualified in just showing there attitude to customers.
Really frustrated with the service provided.

I requested Tata Docomo Customer care for providing the incoming call details for 19th January 2011 for which they deducted Rs.25 from my prepaid account balance and provided me with outgoing calls details which I never requested for and later they say they do not have those details with them. Please find the Chat I had with customer support guy and help me in this regards.

CHAT with Tata Docomo Customer Care Associate:
Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.

{Raj} Good afternoon Mr G Vamshi Krishna. You are on line with Raj.
{G Vamshi Krishna} Hi Raj
{G Vamshi Krishna} good afternoon
{Raj} I understand that you would like to know details about Ref # PPB08090332. Can I help you with the same ?
{G Vamshi Krishna} yes
{G Vamshi Krishna} I requested for incomming calls details for 19th Jan and I was provided with outgoing call details for 19th & 20th Jan
{G Vamshi Krishna} I got a call from one of my friend on 19th and I forgot to save that number
{G Vamshi Krishna} and that number got over written
{Raj} Ok sir.
{G Vamshi Krishna} can you provide me incomming call details for 19th only
{G Vamshi Krishna} Iam alreaddy charged 25 for this and I was sent wrong details
{Raj} Sir there is option for getting incoming details.
{G Vamshi Krishna} I think I spoke to Paul on that day
{G Vamshi Krishna} can you provide me then
{G Vamshi Krishna} its urgent please
{Raj} Sir in Prepaid bill you will only get the out calls details and sms sent details.
{G Vamshi Krishna} then why I wass told by Paul that I can get incomming details
{G Vamshi Krishna} outgoing call details I can get from my account page as well right
{G Vamshi Krishna} I was provided wrong info then
{G Vamshi Krishna} even just now u also said the same thing
{G Vamshi Krishna} {Raj} Sir in Prepaid bill you will only get the out calls details and sms sent details.
{G Vamshi Krishna} oops wrong message
{G Vamshi Krishna} {Raj} Sir there is option for getting incoming details.
you sent me this just now
{Raj} Yes sir.
{Raj} As I told you .
{Raj} In Prepaid bill you will only get the out calls details and sms sent details.
{G Vamshi Krishna} Iam not asking some one else's details right
{G Vamshi Krishna} Iam asking the details for my own number
{G Vamshi Krishna} then why there is a problem in providing the details
{G Vamshi Krishna} tell me one thing straight can you provide me the details or not
{Raj} We will not Be having any details on incoming calls.
{G Vamshi Krishna} then y u people informed me like that
{G Vamshi Krishna} u r mis-guiding the people
{Raj} Sir I understand .
{G Vamshi Krishna} and u charge for the wrong info sent to me
{G Vamshi Krishna} he must have informed then and there itsself
{Raj} Sir as I told you , We can give only out calls details.
{G Vamshi Krishna} then revert the amount which was deducted from my account
{G Vamshi Krishna} I was provided wrong info by u people
{G Vamshi Krishna} if I wass told then itself I would have not asked for it
{G Vamshi Krishna} first u people lie and then u only say that we dont have
{Raj} Sir the details are already sent.
{G Vamshi Krishna} even u said that u can provide and now u say u dont have that info
{G Vamshi Krishna} boss I told u that was outgoing calls details and I requested for incomming calls details
{G Vamshi Krishna} dont u understand that
{Raj} Sir there is NO option for getting incoming details.
{Raj} Sorry for the first statement given.
{G Vamshi Krishna} sorry will not solve my problem right. if you cannot provide escalate this and revert back the Rs.25 which were deducted because of your mistake and wrong info provided to me
{G Vamshi Krishna} I know first level cannot fix this
{G Vamshi Krishna} all the info provide to us by u guys is wrong
{Raj} Sir, I can understand your concern.
{G Vamshi Krishna} understanding will not solve this
{G Vamshi Krishna} when u cannot provide any solution its waste of time
{G Vamshi Krishna} i[censored] cannot solve this I know what I have to do
{Raj} Sir I will surely forward this issue for my end.
{G Vamshi Krishna} u people dont understand my problem when I assk so many times u should have understood that how important that number is to me
{Raj} Sir there is NO option for getting incoming details.
{G Vamshi Krishna} its correct if ask some other person's details but Iam asking the details for my own number
{G Vamshi Krishna} Iam not happy with the service provided by you
{G Vamshi Krishna} or disconnect it completely
{G Vamshi Krishna} I know u people have all the information because Iam in technology field from last 12 years
{G Vamshi Krishna} simple thing is that u dont want to provide
{Raj} But as I told you.
{Raj} We will not be having incoming details.
{G Vamshi Krishna} stop that non-sense u people are loosing a customer just because o[censored]r mistake
{G Vamshi Krishna} thank u very much
{G Vamshi Krishna} Iam sorry to choose Tata Docomo
{G Vamshi Krishna} thanks for MNP I dont have to change my number

Dear Sir,
I have received a SMS from BRITISH TELECOMMUNICATION MOBILE DRAW UK , that my mobile no [protected] has won the Mobile draw and won 500,000GBP. on 24/01/2011 and asked some personal details .again received mail on 24/01/2011.again asked some detail and provided him the bank details and pan no.to BRITISH TELECOMS ACCREDITED REPRESENTATIVE

CONTACT PERSON: Dr. Smith
EMAIL: [protected]@london.com
Pl advice me it is real or fake mail.
Pl. advice .
My mobile no is [protected] and E mail id is [protected]@gmail.com

from the last 3 month we are trying to get the resolution from the unskilled customer care of tata docomo regarding network and msg delivery status but from last 3 month they point out mistake in my handset. by informing again and again still they are uncap able to solve the problem & giving excuses that problem will be resolve as early as. till now i got about 10 reference no. regarding my comlaints which is submitted through their website and customer care.
they need to improve their services for which they are charging by installing improve network equipment & technical persons.

Jitesh Puri Goswami
[protected]

DEAR SIR ,


I AM RAJESH KUMAR MY MOBILE NO- [protected], I AM USER OF TATA DOCOMO, I HAVE BEEN USING PREPAID SIM OF TATA DOCOMO BEFORE APROX 1YEAR,

SIR I BEG TO SAY THAT MAHARASTRA NEWS SERVICE IS ACTIVATED WITHOUT ANY MAKE REQUEST,

WHEN EVER I CALLED Customer Care FOR RETURN MY BALACE AND DEACTIVATE MY ALL SERVICES THEY DIDN'T MAKE MY COMPLAIN FOR RETURN MY BALANCE OR DEACTIVATE, ONLY PROCESS TOLD ME ,I TOLD HIM I ALLREADY SEND THIS SMS BUT STILL IT CAN'T BE DEACTIVATED .......

THAT'S WHY I M COMPLANING U SIR PLZ CHEAK IT AND SOLVE MY PROBLEM


ONCE AGAIN I REQUEST YOU SIR PLZ HELP ME


THANK YOU SIR


ANOTHER CONT. NO. [protected]

hi while i am using tata docomo sim during the call my ear feel hot due to signal . and i am using nokia3110c mobile phone so i would like to know the frequency range of tatadocomo and how it will be safe for the user health. what are the precautions actually the company is taking regarding frequency range. and tatadocomo sim is hanging while i am using the sim in basic mobile models may i know the reason for that...

Sir,
This is a user of tata docomo prepaid service in karnataka. There is unwanted deduction of balance from my account through the automatic(default) activation of some Value Added Service( Message Pack,etc).
I m facing this problem since last 5 months. I have to call customer care people every month regarding the issue, but no body response properly. I have to many times still, the matter remains unsolved.
Please take some strict action on this unethical people.
Please Help me out.
thanking u

Siddharth Chhabra
[protected]

Dear sir/madam


I am Rakesh . I am using airtel prepaid no [protected]. I requested for port in on 27/11/2010. your exe. Mr sumit said that it’ll take maximum of 7 days. Bt taday after 40 days my no. is not ported in.I contacted your contomer care so many times but the exe say “please visit your local dealer”. I visited your local dealer & also to your local distributor 4-5 times. There mr vishal said that your problem will be solved soon. Bt result is nil. Mr sumit submitted my request for port in 3-4 times but revert from 52291 say” For the given del [protected] or RSN. Request is received. Your exe say “your request is in process”. But airtel say we havn’t received any request. please solve my problem.

Thanks
Rakesh kumar
[protected]
Email- [protected]@gmail.com


Tata docomo exe mr sumit—[protected]
Tata docomo distributor mr vishal [protected]

We have taken Tata Photon with 3.2Mbps .
During its first month only its speed was always 0Mbps (less than 10 kbps) . I could not open irctc or youtube .

My brother take Tikona . Tikona told their speed is 128 kbps for 8 users . Also their speed is 128/8 = 16 kbps approx. I can easily open irctc & youtube .

Also now Tata Photon is not giving back 2500 Rs for the device . This device is of no use to me.

The moral is :
"Tata Photon Cheats customers. Tikona is Honest"

Date: 18 Jan 2011
I am Sandeep KS from Bangalore, and am using a Tata Docomo Post Paid number, bearing [protected]. I migrated to post paid from prepaid on 12th January 2011. I was also told that the active Blackberry service on my prepaid for which i had paid Rs.399 will be transferred to the post paid account. From then on Blackberry service stopped working. However I thought it wont work until the activation process of Post Paid account is complete. I got an sms on 14th saying the account is active and customer service executives also told me that my account is completely active with blackberry services. But unfortunately the Blackberry service was not working. Even after raising several complaints, no action has been taken regarding the problem I am facing. When ever I call Tata Docomo blackberry technical support or 121, they take my details and tell me that the issue will be escalated and will be resolved soon. I was also promised that it will be resolved by 18th Jan 2011, evening 8pm but it did not get resolved.
The blackberry service costs 399 rupees per month and hence i am losing Rs13.33 everyday. I am having a very tough time dealing with the 2 customer cares, one the blackberry customer care and the other normal customer care. Both blame each other for the problem and I am suffering in between. Even today when i called, one of the agents in blackberry technical support of tata docomo told me that it will be resolved in 48 hours and in the afternoon, another agent had told me 24hours. I want to close the post paid account if it is not resolved at all.
Sandeep K S
[protected]
Complaint Number 2696583 CCM
Bangalore


Date: 19 Jan 2011
Dear Sandeep,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.



Date: 20 Jan 2011
The complaint, bearing the number 2696583 CCM, is still not resolved. I am still facing the problem of not being able to use blackberry internet services.
The problem is that my Blackberry Internet Services is associated with my OLD sim card. If the system is updated with my new sim card number which I have provided, everything will work fine. For this to be done, everytime I call, "Please give us 24 HOURS to resolve this issue" is the only answer I get.
PLEASE TELL ME WHEN YOUR 1ST HOUR STARTS, so that i can start counting the rest 23 hours. This issue was to be resolved on 18th Jan 2011 as per your records.
The blame game between network team and tech support team continues though, but the issue remains unsolved.
Sandeep K S
[protected]
Complaint Number 2696583 CCM
Bangalore


Date: 21 Jan 2011
THE ISSUE STILL STANDS UNSOLVED ...
The worst service ever I have opted for in my life...
Technical team does not work at all...
Managers arent available in the so called "24/7 technical support" office to resolve the issue.
THE CUSTOMER SERVICE AND TECHNICAL SUPPORT OF TATA DOCOMO ARE THERE ONLY TO CONSOLE THE CUSTOMER AND NOT TO SOLVE THEIR ISSUES
Standard dialogue since 15th January 2011 till date "Sir we have escalated your issue... it is being working upon by our technical team. Please give us 24 hours to resolve this".
I wonder when their 1st hour starts ... for me to count the rest ..

I have till date talked to Blackberry Technical Support team at Tata Docomo so many times that I know almost everybody over there.... Mr Karthik, Mr Fiaz, Mr Lokesh, Ms Reshma, Ms Anshu, and the list goes on ...
All have falsely promised me it will be resolved by the end of that particular day i had called or 24 hours from the time of call.
Mr Ranjeeth, The supervisor was RUDE and disconnected from the customer support chat application.

I have also talked to one of the managers in the "121" customer support service named Ms Nirmala.
She promised it will be solved by yesterday evening

IF TATA DOCOMO CANNOT SOLVE THIS ISSUE, THEY CAN AS WELL TELL ME THAT THEY DO NOT HAVE THE KNOWLEDGE, MANPOWER OR THE TECHNICAL SKILLS TO SOLVE IT AND DISCONNECT MY SERVICE AT IMMEDIATE EFFECT.
I WILL BE VERY VERY VERY HAPPY TO MOVE OUT OF TATA DOCOMO POST PAID ACCOUNT IF THEY TELL THIS TO ME.

Sandeep K S
[protected]
Complaint Number 2696583 CCM
Bangalore

I am getting unnecessary many SMS-s from 54321 which seems to be an advertisement. Also TD-58888. They are charging Rs.10/- every week. I want to stop it immediately. I have already called the customer care and activated DO NOT DISTURB service but there is no use.

Daily I receive nearly 15 - 20 messages from 54321and TD-58888 loosing money like anything. Please stop them ASAP.

My number is : [protected].

Regards,
Erdenejargal Bold

Dear sir, i am using tata cdma post paid mobile and my no. is [protected], i ahd also purchase an another no. and no.is [protected]. This no. was transfered to other person and same was confirmed by me from customer care of tata. he paid some bills after that he disconnect the no. and one bill was due . Now tata is asking those recoveries from me even this no. is not belongs to me. One day i got a call from one person and he asked to come to court tees hazari delhi for this problem and give me chalan no. that chalan no. is 4533. After that i talk to tata person and call to Nodal officer Mr. Manoj Semwal and i got reply from his team taht it was a mistake and in future you not receive any call but still i got calls from tata and today i r eceived call again from [protected] on dated 20 jan time 15.48 and again ask for the payments . Kindly do the Needful. I shall be thankful to you

Vikas Goyal
Gurgaon
[protected]

I HAVE PURCHASED A PREPAID DOCOMO SIM CARD BEFOR 2 OR 3 MONTH BECAUSE OF HANDSET PROB. I STOP USE OF MY THAT SIM AFTER 10 TO 20 DAY OF PURCHASE DATE
BUT BEFORE FEW DAYS I AGAIN USED MY THAT CARD I ALSO ACTIVE MY GPRS SERVICE OF 48 PACKAGE AND VERY NEXT DAY I ALSO RECHARGE RS 50 FOR BALANCE

AFTER 1 WEEK MY CARD WAS DISCONNECTED I ALSO VISIT DOCOMO OFFICE BUT THEY DON'T REPLAY ME WHAT I SHULD DO I ASO CALL CUSTOMER CAR BY MY COUSIN CARD BUT THEY SAY ME YOUR CARD IS NEVER USED BY ME THERE IS NO RECORD BUT I HAVE THAT RECHARGE MASSAGES ALSO AND I'M A SOFTWARE DEVELOPER SO THAT MUCH KNOWLEDGE I HAVE THAT YOUR SYSTEM SHOUD HAVE EACH AND EVERY RECORDS OF THAT NUMBER MY DOCOMO NO IS ([protected])

I LOST MY NO MY BALANCE AND ALSO CAN'T USE THAT GPRS SERVICE

I ALSO SAY THEM THAT "I'M READY TO SUBMIT MY DOCUMENT AGAIN" BUT THEN ALSO THAY DON'T REPLAY ME

AND IF IT IS DOCUMENT PROBLEM THEN WHY AFTER THAT MUCH TIME THEY DISCONNECT MY CARD WHEN I RECHARGE.

NOW WHAT I SHOULD DO?
GIVE ME MY MONEY BACK OF THAT BOTH RECHARGE OR REASIN MY BALANCE AND GPRS SERVICE TO MY SIM CARD........


Regards
Ravi Vekariya
[protected]

Dear Sir,,

I buy TATA photon device on dated october 2010 to use internet but due to network problem in my location i am cafing problem to use internet using this device from beginning day purchase. I request to their customer care either to solve network problem or to refund all investments made on device buying but TATA have denied to do anything.

I have complete mail communication data made between me and tata nodal officer/customer care from october 2010 to latest with me.

Can you please help me on this.

Hi,

I am Sandeep KS from Bangalore, and am using a Tata Docomo Post Paid number, bearing [protected]. I migrated to post paid from prepaid on 12th January 2011. I was also told that the active Blackberry service on my prepaid for which i had paid Rs.399 will be transferred to the post paid account. From then on Blackberry service stopped working. However I thought it wont work until the activation process of Post Paid account is complete. I got an sms on 14th saying the account is active and customer service executives also told me that my account is completely active with blackberry services. But unfortunately the Blackberry service was not working. Even after raising several complaints, no action has been taken regarding the problem I am facing. When ever I call Tata Docomo blackberry technical support or 121, they take my details and tell me that the issue will be escalated and will be resolved soon. I was also promised that it will be resolved by 18th Jan 2011, evening 8pm but it did not get resolved. The blackberry service costs 399 rupees per month and hence i am losing Rs13.33 everyday. I am having a very tough time dealing with the 2 customer cares, one the blackberry customer care and the other normal customer care. Both blame each other for the problem and I am suffering in between. Even today when i called, one of the agents in blackberry technical support of tata docomo told me that it will be resolved in 48 hours and in the afternoon, another agent had told me 24hours. I want to close the post paid account if it is not resolved at all.

Dear TATA,

My number is [protected]. i am facing

1) Network coverage issue since last year in the center of city (H-50, Shastri nagar, Meerut, UPW).
2) 3G network fluctuates frequently at my office place, which is also situated at the center of the city. I can use the internet continuously for 30 mints.
3) I am not able to access internet in roaming. I have gone to punjab (ludhiana) where i get latch on the network of idea. I am not able to use that. I have raised the complaint so many times but nobody listens.

4) TATA represtative says that charging in roaming will be done according to th IDEA. But i am the customer of TATA. i am very frustrated with TATA. in roaming in harayana (ambala) charging is done different than in roaming in punjab.

i getting very much harrassed by your services, Please provide the resolution for the problems.

Thanks and Regards
Rajan Goel
[protected]

Phoenix Corporation
#55/1, 1st Floor, 1st Main Road, Chamrajpat, Bangalore -18
Tin No : [protected]
PH :[protected], Telefax :[protected]
Mobile : [protected], [protected], [protected]

Channel Manager :
[protected]


The above mentioned TATA DOCOMO distributor has swapped our demo
number [protected] with out our notice and sold the same to other retailer whichcontained Rs. 3120 Recharge Balance, Even after my personal visit to his office he did not care
and replied " Do what ever you can, I just don't care even if you
lodge a complaint against me ". Even after visiting TATA DOCOMO staff
Mr. Umesh Karanth there is no response.

Dear Sir,
This is with reference to the Rs.10/- weekly service called DO CHAT on sms. I had activated this service around a month back in the expectation that this service shall be de-activated after a week and no further auto deduction from my prepaid would happen after 7 days (as per the understanding I have of the Daily/Weekly packs activation number). The service did not get activated after the said number of days and even after repeated requests placed at toll free# 121 (for which they did not even provide me a reference no.), the service has still not been discontinued to the extent that it has depleted all the credits that I had. Now, my sim card does not have any credits left, still the service is active and whenever I make even a small recharge of Rs.10 (approx Rs. 7 talktime), the entire amount barring Re1/- is deducted despite the fact that the service costs Rs. 10/- for a week. My number is [protected].Please help!

Thanking You,
Shezan Hatif

I live in Alpine Eco near Kartik Nagar bus stop (near Marathalli). In apartment complex itself, there are 750 homes. Next to our apartment complex, there are more than 20 apartment complexs. Inspite of all this, I found that tata docomo signal is getting poorer day by day.
I have around 1500/- In balance and don't know what to do even if MNP comes as it can't be transfered.

Many of my friends have shifted to Airtel (as i gives full signal even inside house !! so does Idea Network).
I request you to kindly consider this and optimize the signal strength in our area which otherwise would be a loss of huge business opportunity.

I also noted that in places where you get 1 bar signal, it becomes zero if you select 3G network. It seems their 3G network has very less coverage range. (so buying docomo 3G stick is completely useless)

Details:
Your city: Bangalore
Landmark: Alpine Eco, Near Doddanakundi Bust stop
Village: Doddanakundi
Zilla : Doddanakundi
District: Bangalore
State: Karnataka
Pin code: 560037
Indoor/Outdoor:
No. of signal bars: Outdoor (Two signal bar) /Indoor (One/Zero signal bar)

I have already registered a complain with docket number NWK[protected], but nothing happened.
Hope tata docomo guys with read it sometime and do something about it.

Regards,
Piyush