| Address: Mumbai City, Maharashtra |
I bought a Tata Photon Service for Rs.3000 in April and it didnt get approved due to Tata's policy. Hence I wanted to return the Photon Device and get my refund of Rs.3000. I spoke to Mrunal from Tata Complains Team On [protected]. Later I was asked to visit the dealer and collect my refind. I was only give Rs. 2250 and said only rs. 600 will be refunded by the company and Rs.150 will be taken as expenses incurred. I agreed. Hence I followed alll thier procedures and followed up for 3 months and yet there is no refund. Please get this sorted as I am extremely dissatisfied that they always promised to call back and fix this and never did. This is highway robbery, They are not even bothered about Consumer Affairs and Fair Trading. Please help.
Below mentioned is my conversation with them.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Fw: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541
Date : 09/09/2010
Hi Team,
As I expected you were very irresponsible. Finally I have placed a complaint with Consumer Affairs today for my non return of refund.
Regards,
Azim Sheikh
----- Forwarded Message ----
From: Hamza Sheikh <[protected]@yahoo.in>
To: CS.[protected]@tatatel.co.in
Sent: Sat, 21 August, 2010 2:45:20 AM
Subject: Fw: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541
Hi Team,
I have been waiting for the refund of my service, its been more than a month since you replied. I expect a refund within 3 working days, or else I am walking up to consumer affairs and would have to claim a compensation as well.
Thanks,
Azim Sheikh
#[protected]
----- Forwarded Message ----
From: "CS.[protected]@tatatel.co.in" <CS.[protected]@tatatel.co.in>
To: [protected]@yahoo.in
Sent: Tue, 6 July, 2010 9:56:03 AM
Subject: Re: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541
Dear Sir,
This is with reference to your mail received.
We would like to inform you that the request for the telephone number [protected] is under process and the reference number[protected] for the same is and you will be updated on the same shortly.
For any of your detailed enquiries about any of the services of Tata Indicom or rate plans, would request you to call at our 24 hours customer service number i.e.121 toll free (from a Tata Indicom line) or[protected]from any other telephone number) also you can log on to our website www.tataindicom.com where you can manage your account online.
Looking forward to provide the best of our services.
Thanking You.
for Tata Teleservices (Maharashtra) Ltd.
(Customer Service)
-----Original Message-----
From: [protected]@yahoo.in
Sent: [protected]:25:17.0
To : CS.[protected]@tatatel.co.in
Cc: null
Subject: Re: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Sorry I forgot to mention that number:
Name: Azim Sheikh
Service No: [protected]
Thanks,
Azim Sheikh
--- On Wed, 30/6/10, CS.[protected]@tatatel.co.in <CS.[protected]@tatatel.co.in> wrote:
From: CS.[protected]@tatatel.co.in <CS.[protected]@tatatel.co.in>
Subject: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2008024
To: [protected]@yahoo.in
Date: Wednesday, 30 June, 2010, 7:30 AM
Dear Sir ,
This is with reference to your mail received.
We request you to provide us the TATA Indicom telephone number or account number along with the details of your query for further action.
For any of your detailed enquiries about any of the services of Tata Indicom or rate plans, would request you to call at our 24 hours customer service number i.e.121 toll free (from a Tata Indicom line) or [protected] (from any other telephone number) also you can log on to our website www.tataindicom.com where you can manage your account online.
Looking forward to provide the best of our services.
Thanking You.
for Tata Teleservices (Maharashtra) Ltd.
(Customer Service)
-----Original Message-----
From: [protected]@yahoo.in
Sent: [protected]:08:22.0
To : cs.[protected]@tatatel.co.in,[protected]@tatatel.co.in
Cc: null
Subject: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2008024
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hi Team,
I was a Tata Photon Plus customer and hhave recentkly returned my modem to the dealer as my verifcationm failed and I didnt want to continue.
I originally paid Rs.3000, however was only refunded 2250 and was told Rs. 600 will come by Tata Telecom.
I request you to kindly send my refund at my work address:
3 Global Services Pvt. Ltd.
3rd Floor, A Wing - Paradigm,
Behind Toyota Car Showroom,
Mindspeace,
Malad - 400064.
Call me for any clarifcation: [protected]
Regards,
Azim Sheikh
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i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
Apr 25, 2017
Complaint marked as Resolved Verified Support
Dec 06, 2011
Tata DoCoMo Customer Care's response Dear Mr. Nishanth,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Heres the chat with the agent: (My name and number removed from the text)
Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Rahman} Good Morning Mr x. You are on line with Shaik Rahaman.
{Rahman} How may I assist you?
{x} Hi
{Rahman} Hello Mr x.
{x} Shaik I am using a prepay number and since yesterday have been facing a small issue with it
{x} I keep on getting text from 'TA-32234' regarding sensex
{Rahman} I am sorry for the inconvenience. may I know the issue?
{Rahman} Ok.
{x} I have nt subscribed to nay services. can u pls deactivate this for me
{Rahman} Surely assist you.
{x} thanks
{Rahman} Sorry to inform you MR x, as of now this service not related with Tata Docomo.
{x} Then how did it suddenly start?? what do i do now?
{Rahman} If you want to stop that type of pramotional offers, you need to activated DND service.
{Rahman} Type START DND and send to 1909(toll free).
{x} The dnd service is alreadya ctive on my number since the day I got it
{Rahman} Ok.
{x} thsi sint a promotional offer. I get updates on sensex ever minutewhich has become a reall mess
{x} So any one whom i may contact now?
{Rahman} I can understand the situation you are facing.
{x} Ok. so anything tht i can do bout em?? can u let me know from where they r arriving?
{Rahman} For this issue I will take a complaint.
{x} sure i[censored] can
{Rahman} May i know since how long you are getting this type of messages?
{x} well this started the day before around dusk.
{x} earlier, i deleted some of such messages but now they have become a trouble!
{Rahman} Ok.
{Rahman} May i know from which number you are getting sms?
{x} 123456
{x} thts my number
{x} i get sms from TA-52234
{Rahman} Yes.
{x} some regular and periodic sensex updates
{Rahman} Did you get sms with this TA-52234 or TA-32234.
{Rahman} Ok.
{x} tht is TA-52234
{Rahman} Ok sir.
{Rahman} Kindly stay online.
{x} sure
{Rahman} Thank you.
So, whos supposed to know bout those messages?? Not the customer for sure!!