Tata DoCoMo Complaints & Reviews

Hi,
This is Ajay here. My complaint is to the tata docomo engineers and customer relation officers. I had brought my new prepaid number [protected] about a 5 days back the reason that i heard a lot about the gprs speed of its, and straight away i chose for monthly pack of rs 95. But really sorry to say that from the day of activation i m only getting the speed around 2 to 3 kbps,all the day and from last two days it is coming less than 1 kb and that is really pathetic as compared to other networks on my nokia 3500 c although it supports EDGE also . I had so many talks with the customer service executives but they were not able to help me out. After hearing the extension in downloading limits, my group and friends are asking my feedback on the network speed and service of docomo. So tell me what should i say in this regard? Is there anyone to fetch my issue and resolve it?

I am using tata docomo postpaid mobiles [protected], [protected] & [protected] since last 1 Year. Since last three months I am requesting the customer care staff to convert my mobile service from postpaid to prepaid, but they are saying there is no such option to me. When i purchased my numbers [protected] & [protected], sales executive promised me that i could migrate my numbers anytime after completing three months. but now company is not ready for it.

May request you to look into this and advice how to procede further on this.

In anticipattion with possitive reply.


SOURABH KUMAR GOYAL
PANIPAT
[protected], [protected]

Hi,

Here i am complaining about the Tata photon plus and Device no. [protected]. I bought new Samsung N170 Net book from Digitus Electronics, Nehru place, and I got Tata photon device by giving 1500/- and i was told that i will be getting 30 GB download free for 2 Month and then i will get welcome call from the customer care for plan confirmation OR i (Tata Indicom Representative, Mr. Rahmaan - [protected])
will fill the form for 750/- Monthly rental plan and it will activate after 2 month.

This is the scenario while purchasing the accessories, after 2 month i did not get any confirmation call from other side and i was waiting for the same after some time i called to customer care and i knew that 1500 Monthly plan was activated without information and i raised a complaint at the same time,

After few days i received a call from the tata indicom, that the executive closed my call with his own statement, which was not at all my words. i again raised a complaint, i thought it will help me but no satisfactory answer from the other side,

First time i use this tata service and i am fade up completely.

please do the needfull on this

Regards
Prateek Gupta

Dear Sir,

I have been getting indecent messages from [protected], which I just found out is a Tata Docomo number, for the past 2 months. I have tried calling the person in order to make this stop, but without results. The person will not pick up the phone and continues to send me messages, several times everyday.

Please do something(block or warn) about it in order to make it stop.

Thanks & Regards,
Airtel Customer

Dear Sir,

I am Using TATA Docomo number: [protected].
Unexpectedly my SIM got blocked, and it is asking for PUK code.

Would you please let me know my PUK number !!!!!

Regards,
Chaitanya

i have been using tata docomo internet through mobile on PC since the launch of service but as the time progressed speed of internet decreased and today situation is that, browsing at even a least overloaded site becomes difficult and takes atleast 5min. to show my google home page......
my complaint is that, its major problem as far as time is concerned coz slow speed of internet, waste a lot of time of customer so either improve the speed or close it so that customer can try other options.......

I had taken Tata Docomo Prepaid Connection from Loknath Store, 194 Jodhpur Garden, Kolkata 700045 on 6.10.2010 and had gone to Mizoram and other locations in North East. This prepaid connection was with my wife in Kolkata who was staying lonely. After a couple of days the call got barred sudden with a pretex that ID and Adress Proof were not found. Whereas I had submitted all the required documents, after varifying all of them the retailer had given the SIM Card. On the top of this the retailer insulted me as bagger while calling him on his mobile number [protected]. This caused mental harrasment to both me and my wife. Kindly provide justice and punish the dishonest shop keeper.

Regards,

PK Logun

Dear Sir/Madam,

I am a Tata Photon user for the past one year. I am a female currently staying in Chennai. I had to resort to Tata Photon as my hostel does not provide wired broadband faciility.

The reason I am forced to register this complaint is not anything to do with the device functioning or the connectivity. But it is to do with the manner the customers, specifically the lady customers, are treated by one of your Franchisee.

I had to walk into the above said Franchisee's office to enquire about an issue I am facing with the billing. The manner in which me and my friend who accompanied me was treated was absolutely ridiculous. Let alone that they had no intention of listening to the compalint or offering a solution, the way couple of male employees/owners treated us was not at all befitting a company of the reputation of Tata Co, who always thrive to set a high bar on cusotmer satisfaction and always was in forefront on protecting the woman's rights. Their behaviour was not much different from the eve-teasing you see daily on the roads. They were just making fun o[censored]s and passing comments instead of listenign to the issue or offering any solution or alternatives.

If this is the way the Franchisees are let to behave to the customers I do not think you will be able to retain the customers for long. Atleast not me, if faced with a simialr incident again.

Below is the address of the franchisee with whom I experienced this problem.
No 32, Near T Nagar Bus Stand, South Usman Road, T Nagar, Chennai - 600017.

I am registering this complaint here hoping that there would be some proactive actions taken to stop such incidents in the future.

For any further clarifications please email me back at [protected]@gmail.com and I would be glad to testify any further on this.

Thank you,
RS.

I got a call on 24th oct 2010 from a person telling he is from tata docomo customer care [mobile number [protected]] and asked me to check my balance telling my sim has been blocked. I checked and found 30rs been deducted from my balance.he called me again, I said balance deducted so he said its tata docomo mistake so they will give me the balance .He said i just need to send to SMS ,one to 121 as JOIN and one to 54321 as BT [protected] 60.then I received a message telling i have transferred my Rs 60 balance to that number.I called him once again to ask him whats all this,he laughed and used bad language with me and also said "do what ever you want". To complain this matter I called tata docomo customer care, Instead of taking action on this guy they cut my call and refused to take my complain.Please take action.

Thanks,
kavitha

i have contact many times customer care for DND service . but this is not activated. i am still receiving company calls & messages. i requesred for this service about three months ago but still there is same situation. my no. is [protected]

I am Vijay Pahwa
I am using the services of TATA DOCOMO ([protected]) from April 2010.My number got disconnected by company without any information and consent of mine.
When I asked the reason from the company, they replied that documents were not submitted which is not the fact as I have already submitted all documents twice.
Somedays days later,I got the letter from the company regarding the closure of account number [protected] and refund of balance in which it is clearly mentioned that "We are retaining your number for you for the next three months just in case you want to give us another opportunity to serve you."
The company has given the same number to other person before the completion of three months after the disconnection of my number.
How can this be possible that company suddenly allot somebody's number to any other person without any consent?
I asked many times from the company to return my number back but nobody even payed attention to my request.
I am attaching the same letter as a proof that the company cheated me and gave my number to the other person before three months.Please find the attached file "Picture001.jpg"

Vijay Pahwa
[protected]

Hi,
My name is divakar reddy. My docomo number is [protected], i taken this number 3 months before at that time i submited my driving licence and also my pan card. With out intimation my out going call facility is barred in 21th, oct. After that i called to customer care they are said that "your documents are"mismached plz submit u r documents". Then i went to docomo center which is located in silicon terraces, koramangala, bangalore in 21st morning and there i submited my passport xerox. Finally this day my no has been disconnected.

Is this correct service to the customer by u r network...

I Dinnath E. P. took a Tata DoCoMo mobile connection (N0. [protected])
on 9thSeptember 2010 from a retail store at Kunhipally, Vadakara, Calicut Dist.
Kerala. When I took the connection they told me the Tariff is 1ps/1 Sec
without recharging with any bonus cards. But recently I’ve been noticed
that they are reducing more money from my account than the normal charge of
1ps/Sec. Subsequently I contacted their customer care (121) on 20/10/2010,
0:30 am to register my complaint. The executive who took my call was *Mr.
Sunil Kumar. *After hearing my problem he said I am assigned in another plan
which is 40ps/Minute plan to anywhere in India. When I asked to revert it to
normal plan, he bluntly refused and uttered some technical jargons like FRC
etc (was all Greek and Latin to me) due to which I can’t change the plan.
And he insulted me for my ignorance and disconnected the phone suddenly.


I called again and this time, after hearing my problem, the executive who
took the phone escalated the call to his superior, one *Mr. Ajeesh*. He
explained to me that because I’ve recharged with Rs.29 for the first time
for a special offer of 40Ps/Minute plan, my base plan is this only and I
cannot revert back to normal plan. But I haven’t done any special recharge
of Rs. 29 at the time of purchase. Moreover I bought the SIM card for Rs. 20
only. I don’t think the retail store will recharge me for more than what I
paid. I try to reason with your CSR head Ajeesh and asked me to revert to
normal plan. But he refused point blank and said if you register once in the
FRC you cannot revert back.

I strongly believe that they are doing it intentionally by changing the base
Because the customers have no control whatsoever in the SIM card activation and initial plan selection process. I opted Tata DoCoMo only because they are giving a 1ps/Sec pulse without any bonus cards. In fact they are cheating every new Tata DoCoMo customer by doing this. By putting us in the 40ps/Minute plan, instead of the normal 1Ps/Sec plan they are robbing us in daylight. And they tells us they are only charging 0.66 Ps. That’s crap. In fact they are charging more money (call setup charges etc) from the customers like us who use less than 1 minute calls frequently and who don’t use STD at all. People never know how they are being charged unless they try to match their every call durations with actual call costs. But like me, most people rarely do that. And they are using our ignorance to fool and cheat us. I never expected anything like this from a prestigious group like TATA.

sir
i need & outgoing & incoming call details & sms list of my docomo mobile numberd [protected] from 01Sep 2010 to 16 Oct 2010.
please its very urjent please send to my email mkn7.[protected]@gmail.com

Sir/Madam
my docomo number [protected] i found my balance Rs.110 reduced without any notice and i called up on a week before and the docomo people says as i used the GPRS the balance have been reduced. To my notice i didnt use my GPRS setting nearly 5months and even if i used i need the details of which page i had accessed. even i didnt get any GPRS messages if i used as u said. I need an immediate reply for my problem since i have been waiting for this stuff for 3 weeks .I dont wanna wait more for this problem.

I am using TATA DoCOMO PREPAID service with [protected] no. last 2 days before i received a nsg that my vastu is activated and rs 27 has been deducted from my account. i called up cust care yesterday. mr abinash spoke to me and after a long hold he inform me that has been activated through internet service when ever i do not have such service. he also assured me that my 27 rs will be refund within 2 hours.tata docomo also send a confirmation msg regarding such matter. now after 30 hrs I have got nothing and my balance becomes 0.
I also post a complain before against my another no service providing by aircel. they did same 3 thime with my no [protected]. cant there no solution to make strict against such hassasment. it should be a criminal offence. i was in big trouble and when i try to call my family my balance is 0.

I've been using TATA DOCOMO for the past 2 years. I'm having this signal coverage ever since i started using the network. i've given more than 15 complaints and no actions were taken till date. My number is [protected] and this the last complaint i give before switching to another network.


Thank You

sir,i am very glad to say that you have brought many innovative ideas in providing good plans for customers..but i want know only one answer ? that is Don't you consider people from rural or villagers as a customer,,,,because practically today every one moving from village to town for their own purpose...the problem here is that we cant able to get your network in villages as in town areas.........so bringing so much innovative ideas is not important,,,,satisfying all type customer needs ,only can lead to great success in any plan..so i am requesting you to provide or establish towers(i dont know that whether your providing service through satellite or tower) in villages and provide a good service... I am getting your network in pondy but not in my village which is situated just 24 km from pondy and 8 km from cuddalore. so please consider this complaint....

sir,
on 9th of October,i recharged my mobile with gprs voucher of rs. 48. the company tata docomo promised me internet browsing for one month,with, free day usage 100 MB and free night usage 2 GB. i got the settings and tried so much but i was not getting any internet service. the code no. and serial no. of the recharge voucher is [protected] and[protected] respectively. the customer care executives are making me fool in the name of internet settings. i tried to access the internet in many mobiles but the result was always negative. in the same mobile i have been using internet services earlier but then it was all right. i want to sue the company, that,because of their overwhelming technical problems and network problem,i m getting mental stress. i have lost 2 GB + 200 MB of the promised part. pls help me,my phone number is [protected]. i hope my problem will get a definit solution.

tata docomo= worst. tata docomo is the worst service provider in india. there is no operator in india which has sim-phone compatibility issue. i have nokia 7210 and nokia 1110, in both handsets tata docomo sim does not work. i requested so many times ti cutomer care to look into the matter,they just told me to buy a phone which is compatible to their sim. but beleive me, each and evry sim like airtel,voda,rel,idea etc. all works on my phone. i was really surprised to see that tata docomo sim does not work with NOKIA phones. so i suggest you not to buy tata docomo,instead you can buy any other. As its not possible for everyone to buy a phone for a rs-49 tata docomo sim. and not only that as per DOT guideline it never use this phone compatibility issue,it says that service providers only need IMEI number but nothing. tata docomo works on chinese mobile not in nokia. customer care person says to change the sim, but i told them every time that when i went to the tata docomo dealer he inserted so many sims ,not a single sim works. so please everyone here dump tata docomo and buy anything other than this.