Tata DoCoMo Complaints & Reviews

Hi, I Am using Tata Docomo Sim No: [protected].
On[protected], My Total balance ( 177.50) got deducted suddenly around 12:30 (in the early hours of[protected]

On[protected] i gave complaint regarding this and i got the complaint no : Bbl94695377 and last day for solving this issue was on[protected]. From 14 dec to till date regularly i am in touch with the docomo Supervisor team
And got the response from Docomo team that amount will be refunded and the back end team is working towards.

And fainally yesterday i have taken nood number [protected] and communicated with head officer Sheela.
Today i got the information that i have used internet services on 08 late night so the amount got deducted, This is a false information which i got from the team. And from past 12days onwards Docomo supervisors wore not getting info about it and suddenly Sheela is informing me that i have used internet. Hear am attaching the account details from my Docomo account please go throw.And in my account there is no such info that i have used. Just simply they are dragging the situation. Please help me. I heard so much about your immediate response.

Regards:
Ramya.

Tata Docomo my account details:

Home › My Account › My Profile › Prepaid Details



Hi ! ([protected]) Logout






Last Login Time: Dec 22, 2010 12:30 Hrs



• Telephone Setup
• Personal Setup





Prepaid details of the Tata Docomo number: [protected] Back



Prepaid Details
Activation Date 28-AUG-2009
Last Recharge Date 07-DEC-2010
Balance Amount(Rs.) 0.0050
Valid Till 21-FEB-2022


Last 10 Call Details
Destination
Number Date of call Time of call Call Charge
(Rs.) Call duration
(Sec.)
[protected] 09-DEC-2010 09:41:18 AM 0.01 2
[protected] 08-DEC-2010 11:15:14 AM 0.37 73
[protected] 08-DEC-2010 09:55:58 PM 0.35 69
[protected] 08-DEC-2010 08:05:29 PM 1.7 339
[protected] 08-DEC-2010 07:45:44 PM 0.04 7
[protected] 08-DEC-2010 05:56:56 AM 1.59 317
[protected] 08-DEC-2010 05:55:43 PM 1.66 332
[protected] 08-DEC-2010 03:48:36 PM 1.59 318
[protected] 07-DEC-2010 11:08:00 PM 0.6 0
[protected] 07-DEC-2010 10:47:47 PM 0.71 142


Note : Where destination number is not available, these would be charges for SMS, downloads, etc.




• My Profile
• My Services
•

Tata DoCoMo has deducted Local News SMS Alert chagres from my pre-paid balance talktime.
This was done without me subscribing to the service.
After i registered a complaint with them on Customer Care, they gave me a complaint number and said the money will be refunded to you on 21st December, 2010 before 20.00hrs.
However, till now the money was not refunded and after i enquired again about refund of money, i was told, since you have received SMS Alert messages earlier even after lodging the complaint, the rended money was paid as charges for received messages. Again this was done without my information.
Also, the SMS Alert service has not been de-activated till now.

In short, Tata DoCoMo is cheating its subscribers and not refunding the money.

What should i do to recover my money ?

Sir,

This is to notify you that I purchased a tata photon device on August 13, 2010 after getting to know about good speed from your advertisements. First month I was able to work properly but never get even 1 Mbps speed even that month. From then onwards my misery started I was constantly getting speed not more than 50 Kbps on an average and it was every difficult for me to work for me on internet forget about connecting to my office network.

My professional needs are as such that I need to work on Indian holidays because I am working for US clients. Since I had a MTNL broadband connection also and since it too is quite inconsistent hence I bought TATA photon device but to my horror it started creating more problems for me as MTNL never had speed issues. Only problem that MTNL connection has that somedays it works and somedays it does not, but it speed is the best.

Therefore, I first registered my complaint with TATA Photon on October 14th and I received a response that an Engineer will visit me within 24 hours, but not till 17th October I received a call from that engineer. At 2:00 pm I received the call from that engineer when I was having my lunch at my friend's house. The engineer insisted me to let him know how was my photon working at that time. I was in no position to reply to that engineers query as I had no laptop at that time with me but he keep on insisting me that he needs to close the issue hence I should reply him then and there, so I helplessly told him to close the issue during lunch itself.

From then on I never received any proper support from TATA photon because whenever I called them they started telling me that there was an issue going on with TATA Photon site in Laxmi Nagar area and the problem will continue with me. In my first call after 17th October I was told that since I have exhaused by 5GB alloted quota for the month hence I am facing the the issue but then I called back one lady told me that your systems were not showing any usage from my end and there is some issue with TATA photon servers in Laxmi Nagar and the issue will persist till October end.

After that when I called back I was told that the issue will now get resolved by November 7th and I should call back the customer service to revert the bill. I did the same and this time I was told that the issue will get resolved by November 22nd, however in the meantime by bill was reverted back. Again I called back and I was informed that the issue will get resolved by 15th December and the customer agent assured me that I will get a full reversal of my bill and he has noted that down in one of the docket [I have all the docket numbers available with me, in case you need it let me know]. And I was assured this time that services will be up at the max by 15th December, so in order to check whether photon is working or not I started working on laptop using the device, the speed was still not more than 100 kbps. So I again called back to the customer service and I was now informed that the server in my area will be up only by 31st JANUARY 2011. Addditionally I was told that my bill will only be reverted by half of the amount of the bill beacuse I used the device on 13th December. After that I talked to some senior person of your department he told me the resolution that I should stop using the device till 31st Janaury and thus will be able to get my bills revoked and in the meantime I should buy their TATA Dokomo service.

Now what I want is that you should either cancel my account and take away device from me and refund me my money or please restart proper services to which I am liable for ie. 5GB speed and 128 Kbps after the alloted quota. I have to work so I cannot stop using the device and this not accepatable at all for me to pay for something for which I was supposed to get. Please look into the matter at priority and provide me a solution. I am sending this letter to CONSUMER CELL as well because I am totally fed up with the false advertising of your company.
--
Farrukh Nadeem

I have purchased the New TATA DOCOMO connection in the month of Nov 2010 and in Nov Billing I have been charged for Rs 396 for downloading Java Game Pack.

At first instance I haven't downloaded the Java Game pack and I have been following up with customer care about this and Docomo team is unable to justify the downloads. I have been asking for the downloaded list and they are unable to tell me the list.

Why should I download games from Dive In Portal at first instance? There are plenty of free games available on Internet today for mobile.

I would not be paying this amount to the company. I suggest all the billers to check their bills appropriately to make sure there are no hidden charges for surprise.

December 20, 2010

Dear Sir,

Today I rang up[protected], nobody picked up the phone at around 12.30 p.m. rang up customer care executive, he was unable to provide information that sim has come or city centre E003 shop nos. contact no. because I do not want to go and come back without sim, just wasted my time, money and effort. Being a private firm employee during working hours, I can not tell this story to my boss every now and then.
Is this customer care or customer harass department? Can you please let me know.

I shall be obliged if you can provide me the information that the SIM has come, I will get it, while I visit the shop.

Yours sincerely,

Piyasi Pal

December 14, 2010

Dear Sir,

Sub : Duplicate SIM

My Cell No. is [protected]. I lost my handset on last Sat. along with this number. Today I went to collect my duplicate SIM along with the necessary documents at city centre I, Shop No. E 003. After seating for 10 minutes they told me they were unable to deliver sim because there was no stock. I found in my life time this sorts of ridiculous excuse from such a leading company. Before going there, I rang up there no. 6555 1422, I got recorded message, did not get any customer care executive to know the exact location and transport. After spending 50/- along with one hour time, I had to hear this.

In fact, the nearest area in sector V or Ultadanga – is not available duplicate SIM. The representative is unable to provide the information whether it is available at Park Street or South City Mall?

After loosing my handset is painful, and getting this duplicate SIM is another harassment?

Thanking you,

Yours sincerely,

Piyasi Pal
61, G T ROAD,
P.O. Baidyabati
Dt Hooghly
[protected]

sir,

one tata docomo mobile number [protected] is disturbing me so much i want to know the owner name of this mobile number

my email is cool.[protected]@gmail.com

dear sir, my mobile phone is sony-W595 with docomo sim and mobile no. [protected].

Currenty i recharged with rs. 48 2GB plan of tata docomo. i already had settings, but internet did not work. the error was "connection failed. Check settings, if problem pursists, contact your service provider." i also callled customer care, got settings but could not connect the internet. i also went to docomo gallery they inserted my card in another mobile, and then internet was connected. but then in my mobile i could not open any website. they couldn't solve my problem. they told me to update my mobile software, but then i showed them that the problem is with simcard or network, because i showed them i could surf the net via uninor simcard in my w595....also, before the 2GB recharge, i had surfed the net via uninor for many days.so wat to do now???

Pls help me, my email id is "[protected]@in.com"

tata docomo makes a joke of 3g speeds and the customer care executives are not even least qualified to answer our questions they are fools in my sense because they dont know anything except few dialoges. eg : welcome to tata docomo...........blab . my no is [protected] and i have huge network problem in hubli aravind nagar near mosque. speed is 3 to 5 kbps complained to cc about 4 to 5 times no use. please help me out.

SIM registered against some unknown person

I bough a TATA DOCOMO SIM, and activated on 7th December.
On 10th november, 2009 when i login in my TATA-DOCOMO account, it showed address, which was not mine.
So i called the retailer, they told me to submit a fresh document again.
And after some days again, so i have posted document twice.
But till now the same incorrect address appears.
My problem is when my SIM is registered against some unknown person, then some unknown person is using SIM ,which is registered against my document.
Now if he/she do anything wrong then i'm going to be in trouble.
I've connected to customer-care many times. they just told me PLEASE CONTACT THE RETAILER.
Now what to do to ensure that no-one (other than me) is using SIM registered with my voter card.

When i mailed to [protected]@tatadocomo.com i got this reply on 4 January 2010 10:29

Dear Mr. Ghosh,

Thank you for showing interest in Tata Docomo.

We have received your email dated 03-Jan-10 regarding wrong details updated for the Docomo number 9038627***.

We regret the inconvenience caused to you.

We wish to inform you that your complaint has been registered and the reference number for the same is PAV09055034. We request you to kindly make a note of this reference number for your future correspondence and the same will be resolved within 06-JAN-2010 10:26.

Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from a Non DOCOMO mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Vaibhav
TATA Docomo

I am using Tata Docomo Number my Relationship Number[protected] Activation Date 26-OCT-2010
Billing Date 17-NOV-2010 Current Talk Plan GSM Diet 799 Plan Which has 1500 STD min Free as well 200Min Local and 100 MB usage Free as well NO ISD calling is activated even i did not use much of the above offer only but my bill is above INR 2600.

Billing Cycle Data Used(MB) Time Used(MIN) * Mobile Data Free Data Rental(Rs) Amount Charged(Rs) Mobile Data Amount(Rs) Total(Rs)
From Date To Date
15-NOV-2010 11-DEC-2010 1.81 NA 0 MB 0 MB 0 18.49 0 18.49


In mean while this TATA DOCOMO is not all "Customer Centric" they DON"T even think how to help the customer Natuarlly with Customer Service Team as well i spoke to couple of times to TATA DOCMO Customer service they told me to email to [protected]@tatadocomo.com if this is kind of response if every customer is getting "WHAT IS VALUE THAT YOUR GIVING TO CUSTOMERS".

On top of this when i met Tata Docomo office people in Kormanagala i requested for Change of plan on 13th DEC 2010 but today on 15th DEC 2010 when i am calling customer Service they told me nothing is updated to change of plan..................

1)How Tata Docomo has LOYAL CUSTOMERS?

2)DOES TATA DOCOMO THING ON CUSTOMERS OR ONLY MONEY IS IMPORTANT ELEMENT

3)Most often they don't mind to check with the customer giving time to customer for paying the bills they disconnect without notification by sending a Small SMS your credit limit is HIGH then next 10 min Calls get disconnected...........Please give customers time to pay the bills of 2 days then give intimation if you don't pay with this date call get disconnected.

4)MOST IMPORTANT THING IS HOW MANY CUSTOMERS ARE SUFFERING LIKE ME AND FRUSTATED LIKE ME............THIS IS NOT ALL ACCEPTABLE.

i had a postpaid connection (no [protected]) for which i was unable to make the payment due to non income. but now i can make the payment and the same i told the recovery agent of docomo who called me to make the payment but kind of language he was using thats really pathetic. i have got a recording of the conversation where he has been using abusing language. since its a matter of dignity i cant leve mr. satish recovery agent ([protected]). i have given this recording to media and very soon naction will be taken against the person. i thought of informing tata docomo about this because i just wanted to get the confirmation whether service provider has given him right to talk to the customer in that way but unfortunately there is no response from the service provider. i am lodging a complaint of mental harrasment also since he has been abusing people whom so ever calls has been made by that no and due to this one person is hospitalised.

so i m reuesting tata docomo management to revert me on my mail id that is [protected]@gmail.com if they can.

I am a subscriber of TATA DOCOMO's Kolkata circle. My no. is [protected]. Whenever I enter into ground floor of any building, the signal bars start to fluctuate. This problem not only occurs in any particular location. I have faced it in different parts of West Bengal, be it in Kolkata or West Medinipur. Whenever I try to tell this to the customer service executives they just tell me to manually select the network. But this really does not help. I stay in ground floor of a building. My address in House No. 465, S.H.K.B. Sarani (Jawpur Road), Kolkata - 74.

hi
i am using tata docomo for more than 1 year, but often i have to face the problem of auto activation of certain services resulting in loss of balance. this is the worst feature you have.
few days back love tips got activated on my no. by itself and rs.30 were subtracted from the total balance.
what is this?
you are directly cheating with the customers.
is it the act to be done?
it disappointed me alot...........plz deactivate all types of ridiculous services from my no. and do not activate in future without asking me through call or sms.

mobile no. [protected]

Sir,

They are disturbing me with the tata docomo number, please find the address of the no. [protected].

Regards,
Ramesh

I have been using TATA DOCOMO sim for more than a year now .. never had such problem like poor signal .. but suddenly from past few weeks .. the signal strength has become very very poor at any point of day ...
Im Unable to even send a Single Message or call anyone .. is this happening to everyone or only me ... this is very annoying taken in consideration that tata docomo is very popular and also most used ...
Please Solve the issue or loose customers who are annoyed by such a poor signal ...

Dear Sir,

I had taken a new tata docomo connection some days back from a tata retailer. My tata docomo no. Is [protected].
Now the matter is that i already saved internet settings on my mobile which was sent by customer care. There is no problem when i connect with my phone but it never connects with my laptop.
I had called to customer care many times but there is no hearing for my problem.
Sometimes they says that you should restart your computer.
Sometimes they says that you have to reinstall your pc suit.
Sometimes they says that we are transferring your line to our GPRS deptt. And when they transfers my line the line got disconnected.
One on there customer care representative Mr. Ram says that You r wasting my time.(04:48 pm[protected]

And it happened so many times. But nobody is bothered to take me to the solution.

Now i want to request you to resolve my problem.

There is lots of customer of tata docomo like me, but the officers of tata docomo is hell bothered to take any action.

It will be good for these kind of officers that they should resign from their post and should open any general store in any J J colony.


Really i had never faced such kind of bad telecom operator like TATA DOCOMO.

I attempted to recharge for Rs. 55 on 9 Dec 2010. Amount was debited from my bank account but my phone account was not updated withe the top-up.
Here are the details -
Phone number: [protected]
Amount tried to recharged: Rs. 55
Date: 9 Dec 2010
Reference from bank: BIL/[protected]/docomorchDec9/TATADOCOM

I have tried customer care several times. They do not have any clue on this and they start behaving rudely after a few minutes talk. I have sent emails to all your email possible addresses - Customer.[protected]@tatatel.co.in and [protected]@tatadocomo.com. I have received NO response yet.

i have a prepaid sim of tata docomo ( [protected] ) with activated 399 plan of blackberry internet services.i was using from 20 days.but from last 8 day services are not working. i can not access internet. so that no work related with internet is not being.i registerd complains many time but no response was there.My last complain No is " NWK[protected] " dated 5/12/10. what shoud i do? may i get refund my charges or charge any penalty. Pls help me.

regards.
Anuj judeeval
([protected]@yahoo.co.in)

Sir,
The connectivity of internet on my Nokia E72 mobile was normal till 8/12/10 with my sim con:[protected].
But this day onwards it is held up and stop working.In spite of my sending typed SMS INTERNET on 52270 recd.+ saved massages TATA DOCOM INTERNET(1) AND (2),it does not work.
I have more than Rs.400/-balance in my this mobile no.a/c.
Request to make needful amendments,so it works.I need the net urgently on my mobile whole day long.
Thanks.
Dr.Govind Sharan.3/6 Balrampur Hospital campus,Golaganj,Lucknow.226001
Tel:[protected]

Before one month I purchase the tata docomo sim.starting i had worked good but in that time internet is not working.So i complaint in 121 customer care.they solved my problem.after 10 days again i got a problem in this time when i am going to call any body the sim show "Unable to connect" and other problem is my internet is also not working,it show "connection failed".again I complaint against this issue through chatting and calling.They told me that your problem is resolved with 24hrs but the issue is same.My mobile handset is MicroMax x510,it had purchaesesd before 1month.So plz kindlly do something.