Tata DoCoMo Complaints & Reviews

Tata Photon — Billing related issue

I am being cheated in terms of billing plan - I am told 2 months after taking the connection regarding billing details & when I talked to customer care person against complaint no[protected], I received extremely arrogent answers & no resolution. I want this to be addressed by a senior person & provide me resolution for the CHEATING done by Tata indicom.
I am ready to disconnect my Tata Photon connection with immediate effect since I dont want to deal with cheaters like Tata Photon.
I hope to get a satisfactory resolution this time

Guys - This billing is NOT as per the plan told to me at the time of buying the product. I am ok with discontinuing it with immediate effect, I just want to pending charges levied of, since I am cheated here
in case you need more clarification, please feel free to call me on +91 [protected]
This is not a response I am happy with

Hi,

My name is lokesh t and using tata docomo postpaid number . My number is [protected] and another number is [protected] (my girl friend no.) . I use to pay my bill regularly. On 8th of march around 1 my outgoing was barred. When I tried to reach the customer care from my karnataka number 2 times they disconnected my call after getting all my Info and the third time when spoke the consultant that I have to pay 8000 rs. I was shocked after hearing this because my feb month bill was around 700 rs. When I asked what the reason he asked me to contactthe store. So I immediately rushed to the docomo store which is located in T nagar, chennai. And they said that I have to pay only 700rs. But in the notes they have mentioned that I have crossed my credit limit and the bill I javr to pay is 8000rs then only I will be ab to use my number. I have informed them that from 28th of feb to 3rd of mar 2014 I was in bangalore using my karnataka number. But they are telling me that I have used my tata docomo number in roaming which really pissed of me. And they asked me to wait untill the next bill is generated to analysis it.but I mentioned very clearly that I haven't used it.and they response was very rude and very unprofessional. And from past I month I am getting mail for an unknown number stating thati have to pay the bill and the number has been registered under murugan whom I dont even know and his account number is[protected] . When I checked they have updated my email address without my permission. Please help me..I am going through mental depression. I am losing my job and business because I not able to contact my family or my clients. Please help me In getting fixed this Issue ASAP.

With Regards,
LOKESH T
[protected]
#77/4, 3rd floor eshwaran kovil street
Nandbakkam chennai 89

I m Mr. Agarwal I am not using Tata Photon no.[protected] from last December, 2014. I had paid 1450/-as my tata photon bill & the counter executive said this is last bill & connection will be automatically closed. After three months now they are calling & asking for money around 2000/- as unpaid bill. One of them said bill is 750/-, from the very next day another one called & say bill is 1000/- Today some lady call & say bill amount is 2000/-.When we raised a question to the executive the executive talk so rudely her no is[protected]. There was a conversation with the executive. After keep down the call she called repeatedly 14times to my registered no. After that I was bound to put her no. In blacklist. this is a horrible exeperience with tata docomo. Why should I pay the bill which I didn't use?

Thank you for the Tata Photon connection no: [protected].

My address( on the Msedcl bill) given to you is based on the old survey number.
For correct mailing for your billing as per postal address is as follows:

M M KAISARE
Flat no-5, Madhumalati Apartments
Plot no-9, Swastishree society
Karvenagar
PUNE 411052

Please note that this address will help in receiving the bill fast and also will help in timely payment.

You may also send the bill to my email ID [protected]@gmail.com.

Please confirm this receipt and change in your records.

WISH YOU HAPPY DIWALI !

With regards


M M Kaisare

Hi,

Thank you for the response. My No. [protected], .Email Id: [protected]@gmail.com. I hope you understood my problem. Please change my plan to 10 paisa, to any Tata Docomo.I ready to recharge with 21, As per the tata docomo website, it should allow me to change my existing plan to any plan as my wish. I couldn't understand the problem. Please do something to solve this issue.

Thanks Again,
Prem

Hi,

Thanks for the prompt reply. Waiting to get prompt solution as well.

Thanks again,
Prem

Hi TATA DOCOMO,

Any updates?

Thanks,
Prem

Yes, Exactly, I am looking for this plan only. As you stated I tried to recharge with Rs 21 for my no [protected]. but it is failed. Please let me know what else I should do.

Thanks in advance,
Prem

When I tried to activate with rs:21, it is failed and customer care representative told that, I cann't change my plan for next 6 months. what i do next

Any updates? Even I posted my complaint to change my plan to Rs. 21 plan only. As you told I am ready to recharge with Rs 21 to change my plan. but why it is failing again and again.

Thanks for contacting me Please resolve this matter quickly otherwise I planning to switch to BSNL or Airtel for better GPRS connectivity.

Now I am satisfied with the connectivity & GPRS speed. Thanks to Tata Docomo for resolving this issue in such a small period of time.

plz help meeeeeeee

To tata docomo

my tata docomo number is [protected] and my email id is [protected]@yahoo.com

plz help me
... i am very dispointed with tata docomo service..they can't solve any problem . every time i called costomer care they only says that wait for 4 hours...but never solve my internet problem..plz help me.. my tata docomo number is [protected]

Not only i lots of people come through this type of problem some know ans some are yet dont know

my no is [protected] i am facing a lot of problems in bbsr in my home. i am complaint repeatedly but no result.plz kindly solve this or i change ur service, , , , , , , , , , , , , , , , , , , , , ,

Here is Madhumita, i am the user of tatadocomo for the last 1 year. For the last few months i am facing problem on prepaid balance deduction from 54321, automatically. I have talked to your representive a lot of time, what ever they have suggested me i did.Still they are continuously deducting my balance. Last month they have deducted around 150 rupees or more than that from my account.I ahve done all the procedures like DONOTDISTURB scheme as suggested by their representive.But again this month also i am facing the same problem.My Number is:-[protected]. Again today once again they have deducted 60/- from my account.Really this is very much horrible. i want immediate response & my all deducted balance back immediately. Otherwise i am going to throw this seam.really this is one of the worst customer service in india. Tata DOCOMO, this is my final time request to give back my balance, otherwise i am going to throw this seam.I know even i throw this not going to effect you people.But think what the satisfication you are giving to your customer.Really very bad...

Here is Madhumita & My Mobile Number is:-[protected]. Once again this docomo servive deducted 40/- from my account.Each time i request their service people, they will tell that they will not send more sms from 54321, still they do the same thing repeatedly. I think i have lost around 300 to 400 rupees due to this stupid docomo service.This is my final time request to return back all my balance back to my account, otherwise i am going change this stupid service...really this is very bad, to make people horrible like this, i don't have time to talk to ur representative regarding this problem. Please stop this 54321 messaging ...& return back all my balance back to my mobile.Otherwise i am going to complain to our higher authority.

Yes, docomo is using this technique for compensating for the 3G spectrum. Please run away from docomo, as soon as you can. I have automatically subscribed for call me tunes (Many of my friends are saying this). Earlier for the same reason I gave up my Airtel connection too. So regularly check the balance, in particular if the connection is from bankrupt provider like DOCOMO.

Somebody pretends to be "Thanks and Regards
Customer Care
Tata DOCOMO" in consumercomplaints.in, and saying everything will be solved soon. But nothing happens after days.

"Kindly provide us your Tata DOCOMO number and your alternate contact number and email id so that we can get in touch with you."

This means they want to collect all your phone numbers and email address to SPAM you.

i am a user of tata docomo
Tata docomo deducting 1rs. Per day
regularly from 5days
And i did'nt subscribe any pack
Kindly pay about it or i will
Forced to abuse you
My no. Is [protected]

Dear Sir,
>
> My name is Ramkumar and i am using Tata Docomo connection ([protected]). But
> recently in your customer care they are debited unnecessary charges without
> any prior information. I never give any request for activating any extra
> services. But two times in this month one is at 3rd and another is
> yesterday
> (03/02/2011) they debited the amount in my account. I already give request
> for reactivation for unnecessary calls and messages. But that is not
> activated and continuing to disturb me in my official time through calls
> and
> messages. So here i request you to refund the amounts which you are debited
> from my account. If you can't do this i will suggest my friends also to
> choose mobile portability.

My name is Parvez. Docomo mobile no is :: [protected], I am receiving shro-shayri alerts from TA-52234. I did not subscribe for it and Rs.27 is being debited every month from my balance. I want to deactivate it and it would be appreciated if money is credited to my balance.

Tata Docomo — Automatic subscription of plans and deduction in balance

Hello! This is kaustubh ([protected])! Like Parvez i m suffering from the problem of shero-shayri too!
Rs.30 is being deducted monthly from my account from 3 months! actually i did'nt subscribe it! So i would be great if the plan is unsubscribed!

They deducted money from my baccount by activating VAS which i never subscribed and sought for. When i complaint, they refused to refund the same. This will definitely spoil name of tata group. This just loot.

My name is Sudhir S Sapar. Docomo mobile no is :: [protected], I am receiving GM alerts from TA-52234. I did not subscribe for it and Rs.30 is being debited every month from my balance. I want to deactivate it and it would be appreciated if money is credited to my balance. recently in your customer care they are debited unnecessary charges without any prior information. I never give any request for activating any extra

Sudhir Sapar (Pune)
mobile no [protected]

Hello! This is Santhosh ([protected])! Like others i m suffering from the problem of shero-shayri too!
actually i did'nt subscribe the Shero Shayari pack, but still i am getting the messages! So i would be great if the plan is unsubscribed! Thanks

I am Swapnil Shrivastava using docomo prepaid connection from last 1 and half years and mobile no is [protected]. Recently docomo has deducted 120 rs from my balance and when i asked ti customer care executive, he said Hello tune has been activated by default and you can use hello tune for 6 months. I asked who asked you/docomo to do this, i have never requested for it, Please raise complaint and refund my money. Executive name is Ashutosh and he took the complaint and said, you will get refund in another 24 hours. I am trying to call customer care for the status, because its not being credited in my balance yet.

The complaint no. is CRT[protected], please resolve the complaint and refund my money.

hi i am ather.my mobile no. [protected] my email id [protected]@ymail.com .i am the user of tata docomo.i am facing problem the balance deduction from 52234, automatically.i think i have lost 100 rupees.so please deactivate permanantly this servoce from my no.i[censored] dont do this than i cant use your sim and buy new sim of other company.

Tata Docomo — forced subscription

Hi,
my number is [protected],
Please deactivate "btown rockstars" as earliest as possible. I didn subscribed for this service. But this thing deducting 10rs from my account every week saying "you hav successfully renewed to 'B-town Rockstars'".
This is third week im loosing the money. And i would like to know when did i subscribed to this service.


Manu.

Automatically deduction of phone balance against live astrology service:
i am a user from last 10 months but duringthese days ur unusal and automatic
subscription services are disturbing me during my office time as well
as my phone balance. In details services like live astrology service alerts
which till now i didnt subsribe. but i got msg for subsription and
charged rs.10 from my balance . i called to ur one of the
Teamlead named Srinivasan, balagi and some other persons
and by discusion he excuse and unsubsribed that service related to
this i got one msg and got my 10/-rupees back again after some time
one more msg will come which is subpw subscription renewal and there after
i check my balance again 10 rupees deducted. so i dont understand
after making call u people are disturbing me again and again. i
dont have such time to talk u time and time . if your service will
be like this then we are 14 member in a hostel using docomo service
forced to switch other services. kindly note my problem and refund
all my deduction till now
Now customer care connection blocked, always says customer care executive
busy pls call after some times..Otherwise i will complain to your higher
authority.
My no : [protected]

Hi, My name is Ashok Kumar Jena. Docomo mobile no is :[protected], Tata docomo deducting 5rs. Per day regularly from 10.08.2011 for some I-PLAYER subscription renewed charge, which i never ever subscribed and I have been complained against it to your customer Executive Pooja and Mr. joy and many more I cann't recall their name regularly.getting same reply that we will deactived and you will get back your deduction amount in your main balance.
AND during thesedays ur unusal and automatic subscription services are disturbing me during my office time as well as my phone balance.I only use GPRS & some special pack like power plus etc.

So i dont understand after making call u people are disturbing me again and again. i dont have such time to talk u time and time .

FOR YOUR KIND KNOWLEDGE SOME MASSAGE I RECEIVED FROM TATA DOCOMO-( GBL[protected] on dtd-11.08.2011) again on dtd-12.08.2011(GBL[protected]), on dtd-13.08.2011(GBL[protected])
if your service will be like this then we are 7member in my family using docomo service forced to switch over to other services. kindly note my problem and refund all my deduction till now.Otherwise i will take this issue very seriously and may go to consumer court or complain to your higher authority.Here is my Email id-aj.[protected]@gmail.com

My name is Syed Tata Docomo number is [protected] from April 30 my Plan is change msgs are charging. Before it was not charging local as well as STD SMS... i want back that plan, kindly note my problem, Otherwise i will take this issue very seriously and may go to consumer court or complain to your higher authority.Here is my
Email : asmabanu.[protected]@rediffmail.com... I need with this before end of this month... waiting for your msgs

hi, i m a MNP Customer of TATA Docomo with number [protected]. I have made portability before 2.5 Months and suddenly company has stopped ma outgoin telling that document has not received.
I hav submitted ma Document after 10 days and since dan also company has not given any service or response.

I m Sory to say that TATA DOCOMO is having no service n zero management. Company didnt care of customers and no executive has given positive response or proper answer for this problem.

If such company exist which didnt care of documents of customer for such a long tym and also didnt give proper service than such company shuld b stopped by government.

Today 15th june when i cal to Customer Care at 10:13 AM, the customer care executive of company uses bad words without any reason and cancelled d call and after that i didnt gettin connected to custome care and dats the reason i m telling here.


I shuld simply say dat checkin of document shuld b done on tym n customer shuld not be harrased by the company in this way. if document is not verified such a long tym n if number is gone wid sum misuse dan it can create problem for whole nation.


Plz see to this issue as early as possible and give positive rply.
Thank u.

Dear Docomo Customer care,
Last Thursday i recharged my docomo no i.e., [protected] with Rs 75 but i didnot get any balance actually it was full talktime offer, i didnot get any balance in my number but that transaction was successfull transaction id is[protected] could u please check this transaction id and revert back as early as possible.

Thanks and regards,
M.Raja Sekhar,
Ph no: [protected]
email: [protected]@syntelinc.com

Tata Docomo — calling me

Respected Sir/ Madam,

I have a complain against Tata Docomo Customer, he is continues sending me rough massages & m.call me, i was fell irritate from him, i want his full name or address. his no is [protected].

kindly help me on this... & Take needful action on it.
send me the full information about this person to my email address
[protected]@gmail.com


Thanking you,

Hi Vignesh,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

I ALSO HAVE SAME COMPLAINTS WHEN I TRY TO CONNECT TO INTERNET I ALWAYS SHOWS NETWORK BUSY

hi, this is Praveen from Bangalore

My email id is [protected]@gmail.com. I am facing problem in connecting to internet using my mobile gprs. When ever I try to connect to internet, I get the error message "network busy, link not available". Pls look into the matter.

hi
my cell no [protected]
m also face to pooor network in Ghatkoper Pantnagar (Sahakar Market)
i have complain sooon from last 1yr but no action taken...
...
...

Dear sir,
Past one week my TATA DOCOMO INTERNET connection not properly working.When i will open my browser page always loading but not open properly & also dead slow. My number is [protected], so please taken necessary action to his problem.

Your Friendly
S.harish

Tata Docomo — Poor internet speed and signal

Hi All,

Recently i got a new Tata Docomo 3G SIM, I saw the attrative advatisement and moved to Tata docomo, Internet speed and the network signal is too week. Internet is too bad. Even i am using airtel for last 1 year, airtel GPRS is good.

Hi
my name is nitin and i am totally disapponted of pooooooooor signal on tata docomo...very very very poor.
my call stuck in between, my internet not working properly, i faced this problem since last year and still no
action taken, if you want a good feedback then first u have to provide good services.if i am complaining
to a right place then please do something other wise every tata user will definately move on other providers.please
look into the matter...

Hi,
Dis is Suchi from mumbai, whenevr i try to use my TATA DOCOMO gprs i get "network busy" n "Link not available" messages...
Plz look into dis matter.

I have been a victim of the Tata Banditry. I made the mistake of buying Tata Photon and after a month wanted to discontinue as I had got a BSNL broadband connection which is faster & more reliable. I was told by the people that I cannot discontinue within a month. So I continued to pay for something I did not use.

After 3 months called the office they wanted me to come in person. When I wanted a connection they came to my house but when you want to discontinue you have to go in person.

Tata is one of the biggest myths of this century. It is made to sound like a philnthrophic institution and going by their record they are nor more than bandits who cheat customers who are often gullible.

Tata is just 3rd class ...infact no class at alll

I had purchased a tata photon plus , no. [protected] last year in august. this year in april, due to some emergencies i could not pay the bill and from the month of june till august the customer care executives have been promisisn to send some reprasntative to collect the cash but nobody came..due to this delay and wait for someone to come as i was promised that there would be no late charges, i could no pay the bill even though i told them i can pay it online..but they insisted on sending a representative. Suddenly on the 10th of september i gopt a call from a police station saying i had been sent a legal notice by them and that day was the last day.. I firstly never recieved the notice, moreover why should they send a notice to me when they are the ones at fault for not sending a representative!I am a student and do not earn at the moment so that was the only option i had.i never got a prior warning about the legal notice and moreover whenever I tried to enquire through customer care i was spoken to very rudely and felt harrased. Even to the extent that one representative questioned as to why i bought the instrument when i dont have the “aukat” to pay..And now again iv been sent a bill after termination of the service..though not of a large amout but I am not willing to pay it because none of my payments are due, all have been paid.Kindly look into the matter as is it not a good thing for either the company nor the customers.

I am getting notices from Tata Docomo to pay Rs. 2770 towards my outstanding bill for my No. [protected] (Disconnected). I have raised below concerns related to bill amount with the company since Oct 2012 but till now I have not received any explaination around it. I am ready to pay any amount which I fairly owe to the company but I need answers to my below questions before I make any payment.

Q1) My credit limit for my Post-paid connection was set for Rs.1300, how come my outstanding bill amount grown to Rs. 2770?
Q2) Explain what is "LATENIGHTMATSopup" & "Aamir"? I have been charged @ Rs.99/sec for LATENIGHTMATSopup twice & once @ Rs.49/per Sec for Aamir total Rs. 247.
Q3) What is "kissing Tips" ? I have been charged Rs. 40 for RN+SUBGSMTECHKIS.
Q4) As per the promise made by Tata Daocomo customer care department on call dated 10th of Sep 2012 at 5:50pm I was supposed to get 2GB Internet data free in the first month of my service usage however I got free usage only for 168.46 MB data & for rest I have been charged @ 1paisa/KB. Why?

I am getting notices from Tata Docomo to pay Rs. 2770 towards my outstanding bill for my No. [protected] (Disconnected). I have raised below concerns related to bill amount with the company since Oct 2012 but till now I have not received any explaination around it. I am ready to pay any amount which I fairly owe to the company but I need answers to my below questions before I make any payment.

Q1) My credit limit for my Post-paid connection was set for Rs.1300, how come my outstanding bill amount grown to Rs. 2770?
Q2) Explain what is "LATENIGHTMATSopup" & "Aamir"? I have been charged @ Rs.99/sec for LATENIGHTMATSopup twice & once @ Rs.49/per Sec for Aamir total Rs. 247.
Q3) What is "kissing Tips" ? I have been charged Rs. 40 for RN+SUBGSMTECHKIS.
Q4) As per the promise made by Tata Daocomo customer care department on call dated 10th of Sep 2012 at 5:50pm I was supposed to get 2GB Internet data free in the first month of my service usage however I got free usage only for 168.46 MB data & for rest I have been charged @ 1paisa/KB. Why?

I am using TATA DOCOMO since 2 months. from last 4 days onwards they has been deducing my balance with out my activation ONLY .They accepting my calls and they are cutting my call with out any answer to me, Its not a correct way to behave with a customer like this, and they are saying that its a network problem .if is is network problem whose responsibility to correct the problem ? rectify my problem and call me

MY DOCOMO no is [protected]

I am new user of tata docomo prepaid connection...... I have been using the network from december 2010..I have subscribed to a special caller tone package that for three months, it is included of 3 months rent and i can download 5 caller tones in 3 months period... but i have to call the customer care to change the song.. The worst thing is calling customer care...I have called many times customer care and got d reply 'DONT KNOW' from them.... For a new customer like me, who else will clarify my doubts or solve the issues...??

Yesterday I called customer care 4 rimes to change my caller tone, I asked a song from a new album ' Let it B'...

First time, the answer was like "the appliation is not working"... asked me to call after 10 mins... I called again.... I gave them the song details like album name, song name, also the tata docomo song code rrom the album cd... their reply was that song is not available... but as my fried has the same song as her caller tone i was sure that tat docomo has that song... I humbly requested them to search again.... their reply was to send an sms to 543211 and search and download the song which will cost 15 rs/- which i told is not possible as i am already paid for the pack... That person hold my call for 12 mins and at the meantime they do a gr8 help that they have reduced 30 rupees from my account as a gift for calling customer care... After the call i recognise that 30 rupees is reduced from my account... I saw the message that as per my request they have subscribed me to good morning tips...

Again I called 121 and the same person attanded the call... I told them to unsubscribe the pack and refund me thirty rupees.. I had 96 rupees in my phone and after the message i confirmed that there was only 66 rupees balance... And the customer care executives reply was they cannot find that 30 rs is reduced... I asked them to check... Again the reply was '"the application is down'"...

Again called after an hour, then I talked to a guy named Sharish and he could find the song which i asked in their collection and helped me to selelct the song... Also he helped me by refunding the reduced amount from my account...

It is better to change the tata docomo customer care change their name to quotation team... I[censored] really mean customer care we dont need a reply like dont know... If they have any confusion or application issues, they can ask us to call after some time... The senior management should take an appropriate steps to control the customer care team...

i appreciate u jeena for your your response towards this incident.it is ridicolous that money is cut off from our balance for the services which we have not activated.i m also suffering such type of problem.today, i recharge 50 rupees in my mobile no. account and after 5 minutes when i checked my balance there is only 6rs and 67 paisa...i shocked . i immediately call customer care service excutive...he says that u have activated a callr tune service and u can deactivate this service by calling 155223and when i want my balance back, he just refused and say that balance can not be refundable.when i say that why i should pay for the service which i have not activated.he just refused and sayi cant give your balance back.
rajat aggarwal
panipat
haryana

Tata Docomo — Poor customer care service

Sir/Madam,
Tata docomo customer care doesn't receive my call after a one call a day........
it happens with me very time....... when i m in a problem your service doesn't cop with me........
my mobile no. is +[protected]

Hi Akhil,

Kindly provide us your complete ten digit Tata DOCOMO number, your alternate contact number and email ID on [protected]@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — i need my call list at may2012 and july2012

Hi , i need my call list incoming and out going at may2012 and july 2012 ,my mobile num [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We request you to send message as prepaid bill to 121 to get call details and you will get one month call details and Rs.25 will be charged for this service per month

Thanks and Regards
Customer Care
Tata DOCOMO.

A very bad service. I had opted for Do Not Disturb which you say is registered.Still messages and call come. More over without subscribing any of your service such as Behatar Jindagi and other Nonsense you steal the amount from my account by rendering service which I have not subscribed and stating that I should send SMS to unsubscribe the same.I would like to change to Idea retaining the same number.
Adv Arun kumar kaimal
[protected]

I had tata post paid co0nnection. Used it for more than a year and internet experience is nothing compared to the service provider am currently using. I had asked for cancellation request for TATA docomo service in April '16 and till date I continoue to receive the bills despite cancellation request, Any ombudsman I can contact to whom I can escalate.

my number [protected]
i have never requested you for activation of the caller tunes, still i have a caller tune for which i was charged 45 rupees i want my amount back
within 24 hrs
because your service was good all my family members opted for Tata Docomo but now we feel it was a mistake n if such blunders continue v wish to switch to an other service which would provide better services ONLY ON OUR REQUEST. i want my 45 rupees back by tomorrow