Tata DoCoMo Complaints & Reviews

Placed an order for a TATA Photon internet device under the plan PHOTON +1
made the full payment for it online on 9th July 2010 through the website www.ichoose.com and was provided with the following details.
CAF # ET00210488
Transaction ID: MCIT[protected]
i was supposed to receive the product within 2-3 working days.
It is the 24th and still no sign, tried calling on the only available number [protected] and they also had no idea of how to go about the issue.
The link for the update in the "track your order" section is http://www.ichoose.in/etrade/TrackOrder.do
which has not been updated since the day the order was placed.

Sir,
I have been using [protected] tata docoma number for the last one and half year.It is an postpaid connection ,on[protected] it had been conversted into a pre-paid connection without any request sent by me.When I called up 121 and said them about this one they said it doesnt come there category and told me to complain at tata docomo office near panjagutta.On[protected] i had written a letter to the manager in the tata docomo office requesting to change my connection type to post paid one.Till now no such action has been taken.

An unknown number [protected] is keep calling my mother and talking all bad and vulgar words. This is happening since last one month and today is 4th time we got the call from the same person. Please kindly take necessary action and make sure that we do not get this particular call in future.

SBI is a worst bank in the world its service is very slow and the staf of the SBI bank is also very lasy and worst. my amount was detected from SBI ATM at kukatpally, hyderabad. there was no money in that atm then why they detected the amount. then i call to customer care they reply within 24 hrs they will cridit the amount but 5 days is over still its not cridited..

Hello Sir Plz forward Complaint to TATA Docomo

I have just visited the TATA Docomo Website for Online Recharge of My Mobile

After Doing All Transcation from my Netbanking Amount Deducted Rs.10 but at Last Stage it gave Error and Page Closed, My Amount was deducted but did not recieved on My Mobile No. [protected]

I Complaint Online to TATA Online also they say it updated in 4 hours but i wait for 24 hrs and did not get any credit to my mobile.

Plz Dont Recharge ur Mobile from website, as i tested a small amount how its working, but its a really bad experiance, advice to all dont try online recharge, it has lot of bugs in there website for payment recieving

Thanks

Hello Everyone never use TATA DOCOMO IT is the worst service that i have used am telling really vodafone or airtel are the best they support the customer well. But TATA DOCOMO People sucks they never take our complaint and i gave complaint nearly more than 10 times each and every time they says we will process but they will not solve really friends never go for TATA DOCOMO the waste and worst service......

This is my advice................... we will get always interrupted service if you use Docomo......

Enjoy interrupted service taking Docomo i[censored] wish to.............

Thanks and Regards

DOCOMO Sufferer................

Hi,

I made a recharge of Rs. 160 to Tata Docomo, the money has been deducted from my Bank Account, I have the Bank Transaction Details and other proofs against the company. The transaction happened on 20th June & the comany executive has also admitted that the company has recieved the money.
Could you please help me in lodging a complaint against the company ? They must be keeping thousands of customers money the similar way they have done to me.

Regards,

Manu Madhavan

Service for LOVE tips was subscribed to me without my knowledge on 8/july/2010 around 5 pm.and 10 rs INR was deducted.when i inquired it with coustomer care they tried to apologized and misguide me and when i enquired more they disconnected the line...they r just denying their mistake.As i was in class room and phone in my bag there's no chance that even mistakenly some button would've pressed and it activated..they are misusing technology as this is the second incident with me..they have no answer for this behaviour and they are not refunding my money....This is fraud on the face of customer..Is the way to make money by cheating people and balming it on technology that system is showing such updates

My docomo sim is deactivated telling that adress verification is wrong. Service persons had asked me to resubmit my detail to docomo gallary.
I had visited they gallary along with originals twice to docomo gallary in vashi near railway station. They tell me not to worry it will be activated within 2 days.
I had been there on 11 june 10 and 29 june 10 but till today my sim is not in service.
My no is [protected]

Every time when I call to call centre they tell we cant help u from here u need to visit gallary and ask for it.It is the worst call center service they provide.

Dear Sir,

I have got message from Tata docomo mobile number.[protected] . please give detail of this mobile no.

Regards,
Kunal S Tirlotkar

hello
this is regarding complaint about tata photon data card
and the plan we were offered was not working properly
despite giving complaints at the punjabi bagh centre there was no resolve of issue
there was very rude behaviour from the staff
especially a person name
bhupinder and his mobile no is [protected],he is a very rude person ,he doesnt know how to talk to a customers ,he is simply making everybody nuisance,please look into this complaint,at the end if the problem is not resolved then i ll not use this tata product in my life,this is considering to be the worst company if the services are so poor,thanx please do the needful
and my data card number is [protected]
and my contact number is [protected]

Dear Sir,

I had Recharge on[protected], My Mobile Balance with Rs.100 on that time i had Rs.20 Balance on my mobile. After doing Recharge i went for shopping and suddenly i start receiving sms from my service provider, "Thank you for Downloading FIFA2010 Games" like this i received 7 to 8 sms from them and they started to deduct my account balance and that become zero. I had ask to the customer care on the spot than they told that may be system problem. and when next day i called the customer care they take my issue and give me complaint number: bgl09279671. And given time to resolve it till 6-7-2010.

Now they are saying that they are correctly charged for that...

But My Question is that:
1. If i had Not surfing on that time how can i download that game.
2. And i didnt got any game in my handset. or any lik to download how can i download tht game.
3. And i m not using Divein profile as my Access point so how can i download from using that server.

It was dam sure they are wrongly deducted my balance.

Please help me and provide me true and fare judgment...

Thanks

Riddhish Desai
Mo. No. [protected] (Tata Docomo)
Surat.

Sir I have Tata Docomo Conection and with this conection since 4 to 5 days my rediffmail account is not opening and all other site is opening properly please guide me what to do .

regards

K K shukla

sir,

I bought a tata docomo sim prepaid frm nearest retail shop....for my htc touch (windows phone)....but when I inserted it ...it was unable to activate it ...I waited for atlest one day....because my retailer said it it could be some sever problem or so.......after one day .......i maid a conclusion ....that it could be the phone problem so ......i inserted the sim in my frnds nokia e63 .....and it was activated within 15 minutes .....what s the problem i was dreaming.......so i again inserted the sim in my htc .......it began searching for atlest 10 min .....at last it found the signals ......now it is the tme to experiment .....I dialed my docomo no from airtel,idea,tata itself,frm bsnl landline and mobile to my docomo no respectively..........the result .........I can hear the phone is ringing in the diale tone .......but i was unable to hear it on my phone means no ringtone in my phone ..........so now i dialed any no frm my htc ......what happened ..... immediately call recived and ringtone is ringing from .......where i was dialed my mobile no........now it is the time to check ...sms no sms was recived to the phone ......and even no recharge is also been in process.....so plz help.........me ......to solve this problem .........my active no is .......[protected]
and my tata no is [protected]

Hi! I dived in TATA DOCOMO ([protected] )on July, 1, 2010. The from very Ist Day I am getting sucking problems......
I am unable to access *141# THIS NUMBER IS USED TO ACTIVATE/DEACTIVATE GPRS,SMS AND OTHER PACKS. When I dial this no. the error displays '' TRY AGAIN'' I contacted to 121, They also said try again after 2 hours, I did the same , I almost tried about 1000 times but bore no fruit Damn it!!!!!!!
Its quite hellish experience In TATA's Docomo..... Otherwise NTT DOCOMO is a great organization, But In India the service sucks!!! and customer care doesn't care................ Call centers are just pathetic, When ever we call agents put us on hold for loooongggg time in between user can finish his lunch or dinner and after that agents make lame excuses of so-called technical problem. TATA DOCOMO OUTLET DEALER IS HELPLESS, CALL CENTER IS ALSO HELPLESS,E-MAIL CUSTOMER CARE WHICH IS [protected]@tatadocomo.com is also helpless and chatting on TATA DOCOMO site just for vanity sake... It doesn't work at all!!!!!!!!!!!!!!!!!!!!!!!!!! So where could customer 's problem get resolved??????? Should we contact Airtel or Vodafone for TATA DOCOMO'S complaints????????????? Its justpathetic man.....

2nd problem, I am unable to create my account on TATADOCOMO .COM my number starts from 76 and this number is invalid according to website.

3rd problem, I am unable to recharge it online thru tatadocomo.com or rechargeitnow.com it says put valid tata docomo number... Oh my God!!!!!!!!!! Problems and problems!!!!!!!!!!!1 But no body helps!!!!
Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you can only!!!!!!!!!!!!!!

Mobile Number: [protected]

I have been receiving some cricket updates since a month, and without notice I was charged Rs.10/- for the so called 'Chhota Cricket Pack'. Please note that I DID NOT SUBSCRIBE for this pack. I contacted their customer service executive who said there was nothing he could do. So I sent a message for unsubscribing for the service as directed by him. On 25/06/2010 I received a message that said I will be charged Rs.10/- for this pack, so I contacted the customer service and they said that they have unsubscribed me from the pack, so I left it there. On 26/06/2010, I have again been charged Rs.10/-, and ridiculously enough, their customer service informed me that I subscribed for the pack on 26th June at 1.15pm, which meant I subscribed for the pack as I was speaking to him. Now he again pulls a long face, says there was nothing he could do, the money gone is gone. I don't understand why I should bear loss for a mistake on THEIR side. They say this won't happen in future, but what are they going to do for what has happened NOW? I didnt get a response from them yet.I demanded a REFUND of the deducted amount.

Now they told me that I will not get the refund and told that this is what he could do.

Further I received a SMS that told me that I do not have sufficient balance for deduction which means if I recharge, they will go on deducting.

Even after unsubscribing(I never subscribed), how could they deduct? Recharging for my use or for their benefit without usage. "A SHAMELESS NETWORK."

Please give me legal support to get my money back.

P.S.: DO NOT JOIN TATA DOCOMO. INDIA'S WORST NETWORK. NOT TRUSTWORTHY.

Hi,

My name is Chandra Reddy from Hyderabad. I have got a Tata Docomo Prepaid SIM card with the number [protected].
The service provider automatically subscribing what ever the alerts available to and deducting the amount.
They have deducted almost like 7 times as of now from March. I have mad 7-8 complaints and customer care guys do not respond properly and showing like it is an Server and have given 10 rupees.

So i want to take it legal, because error do not happen all the time.
Please suggest me what i have to do, if i want to proceed legally.

Thanks and regards
Chandra Reddy
0091-[protected]

On 1st of July 2010 I got a message saying:

"FREE 2GB INTERNET for 30 days @ Rs 48 only! Dail *141# to activate or rush to your nearest retailer. For settings SMS INTERNET to 52270."

So went and recharged for 48 rupees when my phone had around 4 rupees of balance.

After recharging I got credited 48 rupees of balance and + 4 rupees ofexisting balance. Now that I have around 52 rupees balance. I activated 2GB GPRS PACK by dailing *141# and 48 rupees is now debited from 52 rupees.

Just after activating, I started browsing and checking mails. All of the sudden, my remaining balance of 4 rupees vanished. So I called the customer care & spoke with them.

First call:

Agent: Can you give your num and name?
Me : ofcourse my num is 9035***** and name is Sreejesh Suresh.
Agent: what can I do for you?
Me : I explained the issue.
Agent: when did you recharge?
Me : Just around 9 pm (IST).
Agent: Ok stay online, while I put you on hold.
Me : Ok np.

But by now he disconnected d call!!! zzzz... This can make any normal person irated and angry.


I called Again:

Agent: Introduced himself and asked my details(as usual which the other guy did)
Me : I re-explained the issue in detail.
Agent: Hmmm.. It seems that there has been some network error with us. We are sorry for the trouble.
Me : So what do I do now?
Agent: You can wait for some time and then try again.
Me : Ooh man that's okay I can try later, but what happens to my money and time I spent on this?
I'm in the middle of nowhere and I don't have any balance left to call someone to help me out!!
Agent: Ok I can understand that you are nowhere!! and There will be no refund from us. Acording to our policy we cannot refund your money.
Me : But there has been no error from my side and why sound I bear the loss?
Agent: That is no our problem. We can only help if it is listed in our refund policy. However, you can make a complaint and wait for nothing!!...
Me :Man I can understand what you mean and even I've been in customer support for Sony U.S but we were ever aloud to deal with a worried customer in this way.
Just imagine how angry I should be at this time by wasting my money and spending my precious time.
Agent: Oh I'm sorry I can't help you in this situation.
Me: tranfer your call to your serious or supervisor or who ever who is responsible for customer support.


By this time, the call duration was around 18 minutes. I waited for the other person to pickup the call....

I waited....

Waited....


And waited @ midnight 2:57 IST. But even after 27 minutes, no one attended me.
So I made a parallel call by putting this call on hold.

I spoke with one agent and informed him that I've been put on hold for long time now. My call is already for 27 minutes. He says that they are attending another call and my call will be attended soon.

I said okay, I wait whatever it takes :(

Again time pass by, an by now the call duration is around 42 minutes, and I made another call to customer care while this call is on hold.

They repeated the same and I was really angry but I cntrolled myself. And the guys who picked the call, was just explaining me about the internet plan while I've already activated it.

I said him that I dont want any details or any t hear from you. Just tell your serior or supervisor to pickup my call...... ZZZZZZZZZZZ


And guys please note that the call by now my call is still on hold while I'm still typing this message. The phone is kept on loud speaker on my desk in front of me.


Let me check how many minutes it is now.

OMG it is now 1 hour 13 minutes!!!!


This will be a guinness record for the longest waiting time given for a customer by any company.

I thought let me wait until by phone's battery is completly depleted. Even if I don't achieve my gola of refund, I can at leat get listed in Guinness World record for the longest time beingg waited on phone to get help from a telephone service provider. lol :)



Some facts for your info:


* According to UN, India has more number of telephone users than the total number of sanitary for the extite population.


Just check these links:
http://www.deccanherald.com/content/63962/more-cell-phones-india-toilets.html

http://www.siliconindia.com/shownews/India_has_more_cell_phones_than_toilets_UN-...⇄

http://www.google.co.in/search?q=india+has+more+number+of+phone+than+sanitary


* Tata Docomo (The telephone company which I was using) Became the number #1 telecom company in india in just a span of 2 years.
* Industrialist and corporates are exploiting the people of india with promises unclaimed, and by charging for each bit of small services they provide.
* There is no stire rules or Goverment authorities(alive) in India to control or overpower any of the corporates (All mouthshut and bribed).


ladies and gentlemen who are reading this must have had some or similar experiences with telecom companies and companies exploiting people.

Hmmm... My phone's battery might end up in few hours, It is now around 1 hour 42 minutes while I'm writing this line after a cup of coffee :)

My Name is Dushyant and I buy a Tata docomo sim card Date:-16/06/2010 and I bought use for internet surfing but I use only one day internet surfing this date 16/06/2010 only one hour and next day to till day not use so ................................. and problem again to again and no response from tata docomo customer care and also retailer and dealer