Tata DoCoMo Complaints & Reviews

Sir, I am having Tata Docomo prepaid connections bearing Nos. [protected], I am facing lot of inconveniece on account of different service messages and calls being received in the above said mobile phones at odd timings .This is causing lot of inconvenience and disturbance in concentration. Sometimes in the messages it is being stated that I have been subscribed for certain tips.e.g on 12/08/10 I received four messages from 52250 during 2135 hrs to 2145 hrs stating that Thanks for downloading value pack Shivji Pack on Tata Docomodive in wap service & u have been charged Rs 15/- .Likewise in another three messages they have charged total Rs 65/- for which money is being deducted from the balance talk time without knowledge. When the executives of the customer care are contacted, they are not positively responding. Therefore, I request that necessary action may be taken against the aforesaid service provider so that I will not get any such type of messages and telephone calls henceforth.

Sir, I am having Tata Docomo prepaid connections bearing Nos. [protected] and [protected], one with me and the other at my home. I am facing lot of inconveniece on account of different service messages and calls being received in the above said mobile phones at odd timings and sometimes while travelling or in the meetings etc. This is causing lot of inconvenience and disturbance in concentration. Sometimes in the messages it is being stated that I have been subscribed for certain tips and if not interested to unsubscribe the same to send such message again to the service provider requesting for unsubscription of the said service. Sometims I could not do the unsubscription on account of which money is being deducted from the balance talk time without knowledge. When the executives of the customer care are cotacted, they are not positively responding. Therefore, I request that necessary action may be taken against the aforesaid service provider so that I will not get any such type of messages and telephone calls henceforth.

K.Srinivasa Rao

Sir My name is A.Nagaraj, Actually One Man sent to Wrong sms (include sexually) in my mobile and my all friend (Include my sister's). So i call that time but that man mobile has swiched off that movement I DON'T Know in that man details. How to get the That man details...............? Please Replay sir

Hi,

I have not been able to reach a particular MTNL Landline Number for the past 15 days while if I try from my Airtel No. it connects. I have made repeated complaints on the Helpline nos. for which the tele executives don't know even how to say their names clearly.

They keep giving me lame excuses such as Network Congestion for which I repeatedly tell them that I can access the No. from my Airtel No.

They have not been able to solve my problem and the network is pathetic. I guess I should go back to my Airtel No.

Tata Docomo is charging me 2 paise extra amt on every outgoing STD calls and charging me 1 paise extra amt on every outgoing local calls and one day for one std call they deducted 10rs insted of 8rs. I gave them a call at their customer care's office but they say i don know any thing.

on every STD call they deducted much more money every day.I want them to send my call details but they not send any thing.
I too disappointed with TATA because it a too executive brand in india but it provide a worst service.
MY NUMBER: [protected](kolkata)





My No.[protected] (Ajay)

to whom ever it may concern ..


respected sir/mam,
this mail is regarding the complaint against the
tata docomo company .
i am using the tata docomo sim in my mobile , i used to access
internet on it but when i activated the pack then they deducted my
core balance and given me the reason that they have deducted the
balance for right thing. my complaint no-- gbl09744349
but when i asked them how they deducted it then they given me no exact
answer about that thing . they deducted my rs 67 balance.
their customer representatives also not given me the solid reason
about the deduction and all of them given me the diffrent answers. i
want to know that how it is posibble that one of their representative is
saying that it is right that they have deducted the balance and the
other say that it is a wrong deduction ..

so i request you to kindly take this matter in your view and take some action..

thanking you ,
chetan kohli
complaint no-- gbl09744349
mobile no -- [protected]

im getting "invalid server name" error whenever i connect to internet. Ive already complained to 2 times customer care about it. Still the error is coming. They called me and said problem is resolved!!!.. Im calling customer care everyday from past 15 days about this issue. They ve done nothing.

Chandan
[protected]

My no is [protected] i live at byculla and work at vile parle west ( ambe ma chowk,irla gauthan area)
the network at my work place at vile parle is so pathetic tht i cant even talk over the phone. i cant receive calls and to make call i have to again and again go outside where it show me 2 points(out of 5) of network and only then i can talk over the phone tht to with disturbances.

all the other carriers give such good network that a person sitting in the most interior of the office can talk properly and i sittig in the outside also cant talk properly on the phone.

kindly resolve the network problem

I was getting download problem using Tata Phone data card. I requested them regarding the same on 30-Jun-2010 and they open a ticket and closed automatically on 31-Aug-2010. Again i called them for same on 1-Aug-2010 and said that this is automated process and not having control over it but a technical person will visit my place and resolve the issue. Somebody came at my residence and found that there is some network issue and need to fixed at tata photon end. On 3-Aug-2010 they blocked my services; I was shocked and called them for same. Now I was in mood to record each and every conversation. I shock goes higher when customer care executive told me that my service has been blocked due to excess use of internet. Generally I am using to download programming material and use to check company and personal mails at home and told him the same but he was insisting that this was blocked due to excess use of internet. I asked him to forward my line to some senior executive so i can escalate the issue and get it resolved. There was some different answer. He accepted his fault and told me that they need to install an Antenna at my residence in next 24 hours but till now i am not getting any response from them. I called them plenty of times but every time they reporting deferent issues and logging the issue but closing after 24 hours automatically. I am having enough recordings and uploading the same on YouTube. Will update the linkes very soon.
As per my experience is you are going to purchase Tata Photon, Please listen these recordings from YouTube once before taking final decision.

Regards
Praveen Prakash

respected sir.. today morning that is 8/8/10 7:00AM i had received message from TATADOCOMO network.. in that message they told.. to activate buddy chat message to *321*4#. and i had requested that number.. in that message there is no charges mentioned for buddy chat..

after my request completed.. they send 30 rupees detected for buddy chat.. from your account

then i called to customer care..
they told me.. we cant able to return your money..

and they deactivated the buddy chat ..

i didnot use that buddy chat service.. please return my 30 rupees money..

after the detection of 30 rupees.. from my balance.. they send the buddy chat charging details..

respected sir.. so i request you to return my 30 rupees money to my balance

thanking you..

My name is Roy Albert. I am working in a Govt.firm kulathur, sreekariyam trivandrum. I am a Docomo customer. When I was in the office there is no network coverage. My friends and relatives have complaint to me about this problem. This problem is having a very shame to me. I have taken a connection from a leading mobile company and I cannot change my mobile number every day. I am having this problem when I joined on this firm on July 2009. My number is [protected]. Thankyou.

BEWARE OF TATA PHOTON+

Hi,

I am a user of Tata Photan+, they advertise so much on the speed as it gives 3.1Mbbs but actuallu it will not give morethan 600mbps and that too only in Metro cities, if i move out of Metro it is like hell to work with the speed i get and it get disconnects every 3-4 minitues.

coming to their call center they register complaints but they close it without attending to it. They are cheating the customers.

My complaint is not resolved and they say i am getting 600mb speed and it is the maximum speed to get so my device is working fine. My question is where do i get 3.1mbps speed????

Dont know on what basis NDTV has awarded this idotic product as " Gadget of the year" they should re check once again.

"TATA IS SHOWING BATA TO THEIR CUSTOMERS"


Kishore Kumar.V
So called photon+ no:[protected]

My name is Silambarasu my td no is [protected]. i transferd to td from aircel due to slow speed due to their unlimited plans just a week ago. the first 24 hours was very plesant with great speed in gprs. from next day hell broke loose. during day time the connection from sloopy,patchy or next to impossible. i contacted their customer care several times they gave useless advice such as switch off/on mobi
e, try after some time etc, the main reason suggested was network congestion. however the place im is small town network strength is full and there shouldnt be any trouble at all. even during night i get same patchy, inaccessible service 9 to 1. on top of this a customercare tricked me when calling for third time(he is aware im calling 3rd time) asked me try calling after 1 hour. i tried in vain to c0ntact their cust.care only to find out once u call 3 times they automatically lock u out. u ask me this is the worst exp i ever had , i used several cards of diff companies in tamilnadu. i think they delibrately do thisbecaz from net i learnt many us rs in mumbai, some parts of maharastra are exp same type of problem. bottom line is even though metered gprs, tata docomo sucks even after the fact it is cheap.

DO NOT GO FOR TATA DOCOMO GPRS Services i[censored] want a usable,stable gprs and peace of mind..

Sir, My self Mahesh Kumar and on 30th july 2010,0800 pm, I has been recharge a tatadocomo mobile number -[protected] with Rs 222 via SBI Mobile banking. Recharge successful done shown by SBI sms with Tid[protected] and same amount debit my SBI account but balance for the same has not been credit in the mobile number -[protected]. For the same matter i has been contact your superviser and told him complete matter. He give me a complaint number -PRRB09059209 date 30 july and he told me that my matter should me solve on 04 August 2010 at night on 800 pm but the matter has not been solve till time.
In view of the above, you are once again requested that solve my problem at the earliest please. My contact number is [protected].

Dear Sir,

I request you to give details of this mobile no +91 [protected].ASAP.
and my mobile no is +91 [protected], because this no. sending bad SMS to me and friends by my sister name.
After getting the Message myself and friends call them but not attending the phone also switch off the phone

Otherwise you can inform to the sim owner to stop this non-sense.


Thank you
femjid

My mobile no.is [protected].I am unable to use internet in mobile and pc.
The error message shows "Packet data closed by network".
i have called to customer care ,they said problem will sort out.
but problem is still same.
it start from 27.07.2010

TATA DOCOMO INTERNET (GPRS) is very erratic. It does not work at my residence.
Despite complaints to Customer Care, they say problem resolved.
I think people need to go with quality and shun Companies such as TATA DOCOMO which is unreliable for GPRS services.

Sirs,

This complaint is with regards the TATA PHOTON broadband connection that I had purchased from M/s Croma at Lower Parel.

My data card no is[protected].

I made this purshase in the month of July 2009,following which for the next 10 months I enjoyed hassel free perfect service.

However since the last 2 months i.e. since June 2010, there is simply no connectivity everytime I try to connect the device a failed message appears.

After repeated complaints for over a month and a half my pleas were finally attended to by the customer care executive who after numerous failed attempt inforem me that due to lack of Tata Broadband tower in my area i.e. Hindmata, Dadar (E), Mumbai -400014, I will hence forth be unable to use their service.

I have two questons here:

i) How did the company provide flawless service for 10 months in the absence of a tower???? Has the tower vanished over night???

ii) Do I not deserve to be compensated by the company (Which has flatly refused to do so) for my loss of time and money and putting me through this mental agony & anguish???


I therefore call upon the authorities to help me and bring me justice, by helping me to get refund of Rs 4500/- paid for the data card & further Rs 5,00,000/- as compensaton for mental agony & anguish and deficiency in service, that I have been subjected to.

Thanking you.
Mr Boman B. Kermani
email: parinaaz.[protected]@gmail.com

I have tata docomo sim . from last two days i am getting messages that thanks for browsing internet, and they are deduction 0.1 paisa per mins or in 5 mins, although i am not able to use it from last 10 days and to activate it i raised a service request with service request number "nwksr[protected]" before 10 days and i didnot get any satisfactory solution from Docomo .

my tata docomo mobile number is [protected].

i am very disturb from this service provider because i am lossong my balance and time without using any service . please look in to this .

This is with reference to earlier compaint http://www.consumercomplaints.in/complaints/tata-docomo-c414967.html. The user TATA DOCOMO is littering complaints with comment saying the case has been forwarded to respetive team and will be resolved. This is a hoax as no action is being taken. Please red my compaint on this company in provided URL.