[Resolved]  Tata Docomo — Cheaters - Photon 3G+ Wifi

Address:Bangalore, Karnataka

The sales team (call center guys) called me on 5th June'14 with the details of the new Photon 3G+ wifi device which can give speed up to 21.1 MBPS and support up to 10 devices at one time. I purchased the same on 7th June'14 (Saturday) for Rs.2250/- and they promised me that this will be activated by 9th June'14 (Monday). As i work for IT company and need the Internet facility 24X7 hence started feeling jittery when the services were not started by Monday 2 PM. I called the same sales team (Nethra, Monika, Latha ) but they either continued to disconnect or did not pick up. The worst part was when one of the sales team picked up the phone and then after realizing who i am started to act as if i am not audible. I have been calling these guys almost every 3 hours daily till today (11th June) but shameless people dont have courtesey to keep customer informed. Urge all others customers to please dont pay till the services are not activated otherwise you will end up like me. thanks, Rajesh +91-[protected] Receipt no: 5971, dt- 7th June'14
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Mr.Rajesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Rajesh Pandita ([protected])- So it has been another 2 days with customer care and not a single call yet...this shows the urgency and the desire to address customer's plight. HATS OFF TATA DOCOMO
Dear Mr.Rajesh,

We regret the inconvenience caused. We have forwarded your complain to concerned team. Please bear with us in the interim.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Rajesh,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your numbers to understand your concerns regarding service. However, we are unable to contact you, since your calls were not answered. Further we request you to provide us your alternate number to [protected]@tatadocomo.com for further assistance.

Thanks and Regards,
Customer Care-Tata Docomo.
Hello, i was travelling out of country. Can you reach me on [protected] now. Thanks,

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