Submit a Complaint
Mobile Service Providers
Tata DoCoMo

Tata Docomo — Divein Pop on Moto E

Address:411015

Hi, I am getting a DOCOMOs Flash alert on my mobile (MOTO E), like "DIVE IN NOW", with OK and CANCEL button. No matter what button is pressed it again pops up. If I click outside the flash alert, within 1 minute it will pop again. I am not able to perform any other task when this happens. It last for at least half an hour. I called Customer Care and they told me like its a setting done from my mobile, like Go to Settings Message Disable Service Msg/ Flash/ anything related. But no such options were available, when I told this they said they are not responsible and can't do anything. Is there any solution for this other than number porting? Please Help
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 
4 Comments

Related Tata DoCoMo reviews

[Resolved]Tata Docomo - very poor network3[Resolved]Tata - Yeshwantpur-Kochuveli Train[Resolved]Tata - TEFLON COATING NOT DONE IN FREE COUPONS.1[Resolved]Tata - GIFT PROMISED NOT DELIVERED[Resolved]Tata DoCoMo / GSM - Outgoing Calls Barred13
View all 9255 Tata DoCoMo Reviews

Comments

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.
Reply
Mobile number = [protected]

Alt. No = [protected]

email = pankaj.[protected]@gmail.com
Reply
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Reply
Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that, in order to stop the flash messages which you are receiving, we request you to turn off the service messages option in the message settings of your handset as Message settings > push/flash/service messages > receiving options > off mode. However you may also visit mobile service center better assistance regarding the same. Kindly note that the flash message you are receiving is a feature based on handset support. It can be deactivated through the DIVE-IN option available as pop up/push messages in your handset. You will get the deactivation option to cancel this service. If still face same concern visit mobile service centre for further proceedings.

Regards,
Customer Care
Tata Docomo
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    View all 9255 Tata DoCoMo reviews & complaints
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information