Tata DoCoMo Complaints & Reviews

Not getting hard copy bills anymore (Good thing to save trees and use online services), but received a call and multiple SMS's to pay online transitions on this link (http://bit.ly/1n5nBgu). Give me more specific link or website. I have an International Debit card and your Website address is not supporting to pay it online. Need more guidance...Kindly call [protected] after 6 pm any day for assisting us to pay online transitions hence forth. (P.S: i work in Oman but my wife n kids are using your Tata Photon WI-FI Service. i HAVE AN iNTERNATIONAL DEBIT CARD and CAN PAY ONLINE FROM OMAN ITSELF). sO KINDLY GUIDE ME...Lloyd Fernandes...Your TATA PHOTON IS on my Wife's name Mrs. Aggie Fernandes, phone number# [protected]. My e-mail I.D ([protected]@yahoo.com). Kindly forward me the details.

No resolution provided for my internet problem. Service provider is not able to fix the problem and also not able to provide any resolution for the problem.

The answer provided by the service provider is signal strength is low in the area where I reside,
so they were not able to do any thing for the issue.

As a consumer, my question to service provider is what shall I do if signal strength is low in the...

Briefly stated that today i.e. 18.06.2016 I have received an email regarding my TATA Docomo bill and when i opened it and I found that Rs. 208 has been levied as VAS which I have never taken. Moreover, being a busy person I have no time for these services and charges which tata docomo have levied are totally unfair.

Thereafter, I immediately called at its customer care no. [protected] (chargeable) and discussed the same matter with customer care executive namely Suleman and asked him to either reverse the charges or disconnect my no. [protected]. but instead of giving any solution He said Sir I am going to transfer your call to Retention Cell and had put me on hold . After putting me on hold for appx. 15 mins Mr. Suleman said Sir, You have to call from that no. which you want to discontinue. I said Mr. Suleman why you put my call on hold for 15 mins, you can tell this to me earlier also. I was totally harassed.
At last I just want to say that tata docomo company is very big and such type o[censored]nfair charges levied to customers without their permission is very shameful.

Regards,
Tejwinder Singh Rai
[protected], [protected] (alternate no.)

16th midnight My Docomo Sim worked correctly, from morning onwards no signal showing in my mobile...i have contacted Docomo office for this issue..they are saying sim damaged, then they asked to buy new post paid sim and prepaid sim, after verification old number willl come for live...
MyQuestion : Midnight worked sim how its disabled ??100 % sure there is no damage...

I recharged my phone on[protected] with rs. 100. I got rs. 100 as my phone balance. With that balance i did a power recharge of rs. 29 from my main balance. So the remaining balance is rs 71.
Now, later on while making a call just to check that whether or not the power pack has been activated or not, i found out that my balance is rs 25 (Though the power pack is already activated).In between recharge and this call i did-not make any other calls.
After i called their customer service they are telling me that i have activated a service worth rs. 45 by myself.
1) firstly, i never did such a thing.
2) secondly, even if i have subscribed to that why didn't i receive any subscription alert/message that i have activated such and such service.
3) thirdly, after telling them that i didn't have done such a thing, they unsubscribed my "vas service". Strangely, i received the unsubscription alert 2 times.

I am a 21 year old guy with fairly 4+ years experience with mobile phones. I may not the brightest one out there but i possess this basic common sense that i will never use rs 45 for subscribing a fake service.

What i think is that their system have an inbuilt algorithm which checks for the users who perform recharges of high amount (> rs. 70) and selects some of them randomly (Victims) and update against their record some bull information that they have subscribed this and that.

I already spoke to their representative two times but they are harassing me saying that they will refund in 3 hours and what not.

The fact is even their ceo would never activate these kind of services intentionally / unintentionally which they claim that i have subscribed.

I request tata docomo team to urgently look into this matter. Remember it is only because i trust in your company i did the recharge of rs 100. But it seems you don't honor people trusts.

Fun fact is i have to openly / literally beg for the money which has been taken away from me wrongly.

I had signed in with tata docomo for a 6+1 (Half yearly plan). On completion of the term, instead of continuing with this same they put me onto some other plan. After much persuasion, i was given another 6+1 month plan but with a lower max usage limit. Now after completion of the 6+1 period, they have shifted me again to some monthly plan.

My contract with the company tata docomo is only for a 6+1 monthly plan and i had said so in my early communications with them. But this is repeatedly being unilaterally being violated by tata docomo with plans of their choice for which no contract exists between me and the company tata docomo

Initially, i was using airtel connection. One day i got a call from tata ducomo tele-customer stating that if you port your number to tata ducomo, we provide you some offers like that. I liked that offer and agreed to port my number. Before porting itself i told to them clearly that i don't have any local proof on my name in bangalore except my office id card. That tele-caller agreed to take my office address and my company i'd card. So i agreed to port my number. Porting was started on 27/5/2016, the same day i received the sim also, but not activated and i gave my i'd card xerox copies and some of my proofs like voter card, pan card to that executive. It got activated by 09/6/2016. By 12/6/2016, tata ducomo executive came to my office and he captured my photograph and my office building with his mobile phone. By 15/6/2016, early in the morning my out going calls are barred due to address verification. I called to 121 to know what happened like that. They raised a service request with the number[protected]. On the same day by 3 pm this request has been closed without doing the address verification. When i called to 121 they are saying that i have to wait for another 5 working days to resolve this issue and raised another service request. Now my calls are barred. When i am calling to 121, simply they are disconnecting my call without giving resolution. I am not getting any idea to whom i have to explain the issue. Please help me in this case. I don't want this network no more, after activating the connection, how can you barred my calls, this is not at all fare. Kindly activate my services or else allow me to port to other network. However, i am going to port my number once it is activated.

Regards,
Raja sekhar.

Hi,

I want to disconnect one of my land line number ([protected]) and Broadband connection

Currently I am using Docomo post paid no. I need to disconnect my no.
My Details:
Name :M Pavan Sudhakar
Account No:[protected]
Landline. :[protected]
Broadband account number:1001603
DOB :[protected]
mail Id : [protected]@gmail.com
Regards,
M Pavan Sudhakar

My docomo no. is [protected] and they are charging so high call rate i.e. 1.2 Rs. per minute THAT IS TOO HIGH AND CUSTOMER CARE OF THIS COMPANY IS NOT RESPONDING WELL. Other mobile companies are not charging so much of high call rate. This company has no response to me. In other cities the call rates are very low and rate cutter plans are very best but what about Jaipur Rajasthan but this company is cheating to me.

Hi,
This is Tofiq Patel.
I am using Docomo since 2 yrs, before few months i port this number to IDEA.
and than i went to abroad for few months now i am back to India and i cant use my number.
Idea people saying number is back to Docomo as it was not used for 3-4 months. and that can not be activated now.

Please do favor.
My number is registered with bank accounts and now i cant do any online transactions.

My number was: [protected]
And last balance was Rs.60/-

Thanking you,
Moh. Tofiq Patel

Kindly Contact me on this email
[protected]@gmail.com

My balance of about 75rs was deducted from my account for no reason without any notification my phone no is [protected] Tata Docomo Karnataka
I want my money back as soon as possible as 75rs is not a small amount of money
I have been having this problem for a long time and now have been thinking of porting my sim please process my complaint asap and give me a refund

I am totally disappointed tomorrow i recieved message from docomo up to 10 gb data in 208 i recharged but i got only 1 gb data. Tata docomo do fraud no trustable 1 gb data is only 115 rupees . Raise a complaint and take action call me [protected]. If my problem no solve i do legal action. Executive promise me and asking 4 5 gb get customers u also get telling lie

I purchased Tata Photon Max WiFi prepaid data card in March 2016. Device has not been activated yet. Called customer 3 times also visited service center 3 times but no resolution yet. I am highly frustrated and would like to return the device if given the choice.

Highly appreciate if someone from Tata Photon could help. My data card number is [protected] and I can be reached at [protected]@gmail.com

Thanks
--Vimal..

Dear sir,

My name is Gopal Bhawsar, i am using tata docomo from last 5 years as a prepaid but from last month i was converted it into postpaid plan of Rs.148 & that time on 31/05/2016 i checked the bill via message on 121 its was showed ( i.e No Bill for this number )& on dated 06/06/2016 i got Rs.1920.25 bill without any information of internet charges which is of Rs. 1500. & today (14/06/2016) i got unbilled amount message of Rs. 1291.95, i am so worried about due to this types of frauds & stupidity which you doing with your customers. Take immidiate actions on your types of frauders.
Reply me on [protected] immidiately.

I have recharge rs255 online on our tata docomo side, but benifit not get yet, offer was 2 gb 3g data 1 paisa call rate & 50 rs talktime. After recharge this offer i get the mail about the recharge related, But talktime not come in my account, after recharge i complaint with costomer care exictive said that tipe recharge not available in tata docomo, so i rise complaint on tata docomo portal but no one give me response, after that i call to customer care they said that our exicutive will call u about that but no one call me from custome care.so please resolve the essue & help me.

My Sister's Tata Docomo SIM card registration has been failed. I have spoken to tata docomo call centre executive and i was told that if a person
submits his/her identity proof for 9 or more SIM cards, those SIM cards registration would be failed. I told him that my sister didn't use her identity proof to acquire 9 or more new SIM cards. But the call cente executive told me that my sister submitted her identity proof to acquire 9 or more SIM cards. My sister didn't submit her identity proof to acquire 9 or more SIM cards.

So I recharged 3G pack on Tata docomo yesterday but the speed provided is not even 1G and I mean it. It's a very clever plan of Docomo, use another card everything works fine, use Docomo it doesn't work. Problem is even though I recharged a 3G pack all I am expecting is a speed good enough to just open the desired page. But it's taking 8-10 mins for Google page to open and YouTube is straight away out of question. Sad thing is no one can do anything to this giants, they will keep looting us and a normal person cannot do anything.

Dear TATA DOCOMO Service Provider,

I would like to inform you that from last 2 month you are sending me the additional internet charges at my A/c.

As your customer services provider has tried to add internet tariff plan to my package a two month before, even tho he has change my shim card & charge Rs 60 for new sim card. Then also, he was not succeeded in adding the internet tariff.

Even after wards I have got the confirmation that your old tariff is active by the SMS from your end then, why the additional Internet charges in added in my last 2 bill.

Due to your bad response & in-proper service, I am force to switch over another service provider.

And, one more big problem is that when ever we go in roaming, even tho there is full tower then also no any incoming & outgoing call is there.

Kindly resolve the issue in next 24 hours, as I am very old customer of your having a experience of working with you 10+ years

Looking forwards for the fast & quick response from your.

Thanks
Diwan Singh
Mobile: [protected]

I am using a 10 gb per month unlimited plan.
every evening tata photon sends a message indicating usage details of the amount of data consumed during that day. I have observed that the data sent by tata photon is misleading- in terms of bloated usage figures.
Few days, i have not even used the device for more than a couple of minutes in real time. but at the end of the day, i would receive a message saying aroung 800 mb of data is consumed on that day.
heights of this misleading practice was this case. on the date 12.06.16 - i have not at all plugged the device on. literally it was not connected to power entire day and even on the day before. on the evening of 12.06.16 - tata photon sends sms saying that i have consumed 400 mb of data. this is not at all acceptable.
in this manner, even complete 10 gb of data could be shown consumed in less than 15 days - while my daily internet usage is not more than 10 minutes. please note in these 10 minutes - no files are downloaded. internet is accessed for mails - reading and surfing only (no downloadng of heavy attachments) . no files are downloaded / no moviees are watched.
this is literally stealing of resource. tata collects bill every month on time. in exchange it has to deliver the data. if it is not done, this is breach of sale agreement.more over- once the data usage exceeds 10 gb - as per tata photon faulty measurement - the internet speed is capped to few kbps. this is additional and unnecesary penalty on user.
tata photon must reimburse on the data it has stolen by showing misleading usage figures.

Dear sir,
I bag to say that I recharged my prepaid mobile no. [protected] for Rs.110.00
on dated 5th June 2016. The whole amount has been deducted from my account with any calling.I want to know that why this amount has been deducted from my account ? kindly please refund that same so that I can use it for my outgoing calls.
It is pertinent to mention here that I tried to contact with customer care officer by calling 198 but every time disconnected my calling.Hence this massage.
Thanking you.