[Resolved]  Tata Docomo — Gsm prepaid sim deactivated

Address:

600095

Done mobile number portability from bangalore tatadocomo postpaid number to tatadocomo chennai prepaid.

After 2 months of portability got sms stating the pending balance of previous network has to be paid or the incoming calls will be barred.

Paid the bill amount on 30th june.

On june 1st week tatadocomo stopped the outgoing call from my number. After the enquiry the customer represntative stated that because of bill is not paid the have stopped the outgoing calls. After saying about the bill payment he suggested me to go to near by showroom to submit the bills.

Submitted the bill copy near thoraipakkam docomo showroom on 6th june. No response even after submission.

June 2nd week incoming calls are blocked. Had a chat with tatadocomo representative and sent a paid bill copy to him. Customer care guy told that service will be activated with 24 hrs. (18th june had chat)

19th june actual escalation done, known about it after another chat with customer care.

June 3rd week sim deactivated and when i enquire customer care guys repeatedly says within 24hrs it will be activated.

Mobile no: [protected]