[Resolved]  Tata Docomo — Money Deducted

Address:Haridwar, Uttarakhand

I am using "Rs97" plan wherein I got 12000 local and STD secs for 30 days however when I called "themobilestore" at [protected] and talked to them for 5-10 mins and after the completion my call I got a message of Rs10 deduction which should not have happened as I was using the plan. I called docomo and file a complaint about the same and they said the plan I am using is only for Mobile calls however there is nothing mention like that in the plan.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Tata Docomo Number that was charged : [protected].

Alt No. : [protected]

email id : [protected]@rediff.com
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Its been a week now and should be resolved soon.

Also want to tell you one thing

I did call "Delhivery" courier services in Gurgaon on their 0124 code number and no money was deducted so you cannot even say that this plan is not for landline.
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Further we would like to inform you that we have refunded the amount of Rs. 10 vide docket number ABAL[protected] which was deducted for call.


For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.
Thanks.

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