Tata Indicom — Bill related | |||||
Hello sir/madam, I am using tata indicom post paid service ([protected]) since last 2 years in delhi. Recently i moved to bangalore and there i found that i cannot change the circle from delhi to bangalore and other then that they don't have any plan also in which i can change my plan to only roaming plan so that my base charge of 360 wont be deducted without any use. Every month i am paying extra amount in name of base package for no reason and that to i have to go for extra roaming pack costing me 79 plus all outgoing charges in roaming rate. I got a bill of 1, 362.00 rupeefor the month of june. I went to tata indicom outlet regarding my issue and they said noting can be done as they are stopping service in bangalore and they stopped serving now. From last two month, my connection is barred and i am not using it still they are adding the monthly rental to my account. To one of the customer care call, i stated my concern and he given a waiver of rs 250 so i paint 1000 as bill pay amount. Next month i came to know that there were no waiver and he just given false promise so that i can pay the due amount. Tried many times to connect with customer care but their ivr is worst, every time i have to wait and it gets disconnect after some time automatically. I felt totally frustrated and not they keep on calling me regarding my due. Got mentally harassed with tata indicom service. Kindly file a complaint regarding same. Thanks Ravi kumar [protected] Was this information helpful? | |||||
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Tata Indicom customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Customer,
As per the telephonic conversation with our team, we regret the inconvenience caused to you. We would like to inform you that we have initiated your concern and found that billing has been done as per the usage made and selected bill plan. No billing discrepancy has been found. Further, we would like to inform you that your cancellation request has been registered with the docket number[protected] raised on 30-AUG-2016. We request you to make a note of this docket number for your future correspondence. Please find cancellation process for the account below: 1. Outgoing services of this number will be barred within 72 hours from the day of request registration. 2. Temporary disconnection will happen on the 7th day and billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered. 3. Your total outstanding amount till date is Rs. 1327/-. 4. The number will get permanently disconnected within 16 days. 5. Your billing cycle is 11th of every month, hence, you will receive final bill on prorate basis post disconnection which will be payable. Upon verifying our records we found that the services of the connection are temporarily suspended from 28-JUL-2016. Kindly note that, monthly rentals will be charged when the number is in Active/Outgoing Barring state. However, you will get discounts on rentals when the number is in Temporary Suspension state.
Thanks and Regards,
Customer Care
Tata Docomo
As per the telephonic conversation with our team, we regret the inconvenience caused to you. We would like to inform you that we have initiated your concern and found that billing has been done as per the usage made and selected bill plan. No billing discrepancy has been found. Further, we would like to inform you that your cancellation request has been registered with the docket number[protected] raised on 30-AUG-2016. We request you to make a note of this docket number for your future correspondence. Please find cancellation process for the account below: 1. Outgoing services of this number will be barred within 72 hours from the day of request registration. 2. Temporary disconnection will happen on the 7th day and billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered. 3. Your total outstanding amount till date is Rs. 1327/-. 4. The number will get permanently disconnected within 16 days. 5. Your billing cycle is 11th of every month, hence, you will receive final bill on prorate basis post disconnection which will be payable. Upon verifying our records we found that the services of the connection are temporarily suspended from 28-JUL-2016. Kindly note that, monthly rentals will be charged when the number is in Active/Outgoing Barring state. However, you will get discounts on rentals when the number is in Temporary Suspension state.
Thanks and Regards,
Customer Care
Tata Docomo
My mobile number is [protected] with sim number a[protected]ed(80aabo32) locked with some kind of POK lock. Please help me to unlock this or suggest the steps to remove same. Call me on [protected] if any further info required
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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Thanks and Regards,
Customer Care
Tata DOCOMO.