Tata Indicom Complaints & Reviews

Hello,

I am from Pune, Vishrantwadi area. 2 weeks before I have submitted cheque and all necessary documents to Tata Indicom's sales person and he committed me to install the connection till last week Tuesday but the connection is not installed yet and now there customer care is not cooperating and sales person is not receiving my call.

I have very urgent office work and due to this worst service I am not able to do my work.

Please take respective action on this.

Details:
Receipt number:[protected]
Cheque amount: 573/-

Thanks & Regards,
Chinmay Patil
[protected]

My number [protected] is locked while setting PIN number.

Now this is asking for PUK number, can you please provide urgently.

we are using Tata Indicom handset

Honourable forum,

I am venu subrahmanyem, here by wanted to complain about tata indicom customer care centre located in dwarakanagar, visakhapatnam.

As i have a problem with my cdma number ([protected]), not able to receive and make calls for which i have visited the local store for help.
I was suggested to check with the phone and asked to replace the phone which i have done but still the problem persists.
Secondly i was suggested to change the sim card, but still the same. As i have the right to asked the reason and issue behind this, the response given by the staff is very abusive and intolerable, but still i was patiently trying to communicate with them.
The replaced sim card was not activated and enforcing me to change the service to their internal division ( docomo postpaid ) which i am not interested at all.
They were very offensive and almost thrown me out of the office without having any courtesy or gratitude towards my concern and simply suggested me to do what ever i can do in the native language.
I am a customer to tata indicom since 2004 with the same number, and i am struggling with this problem since one month from the current date. The problem was really impacting my income source as it is my business number but now the number was completely dead from 7th april 2016. Before this the service was intermittent and pathetic experience to have while handling the calls.

I kindly request you to look into this matter and help me to find a solution, please make them justify to their irresponsible actions towards my concern.

Best regards
Venu subrahmanyeswara rao

Customer care of TATA Docomo is not helpful .Am unable to activate the data card. TECHNICAL SUPPORT IS NOT AVAILABLE.Fruitless calling since the last 5 days. I am a practicing doctor.Cannot devote more tome for this problem .9 TO 9 customer care support claim is false-after 7 p.m. they put the phone on hold and no response

I have lost my cdma handset with sim.Therefore we are in a confusion and doubt as there would be some misuse of my sim card. So, we earnestly request you to kindly look into this matter very seriously and let us know the status regarding the same on top most priority basis.Please block my tata indicom number [protected].
Thanks !

I'm using Tata Photon which has a limit for 5.0 GB monthly which i have consumed last month but till now the new billing cycle has not been updated & according to them I have consumed this month limit as well. I have all the proof of the use as shared by the representative over the chat i'm also sharing the chat with you in the word format please have a look for the same. I would request you to please help in filing a case of Fraud against them.

The following is the chat exchanged by me & the representative.


Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Sravan}Hi Rakshak Mehra. This is Sravan D. How may I help you today?
{Rakshak Mehra}Hi Sravan, I'm facing speed issue can you please help
{Sravan}I'm so sorry that this happened and I will do my best to fix this situation.
{Sravan}I understand that you are facing slow speed issue. May I help you with the same?
{Sravan}Would you like to have this information for the number [protected]?
{Rakshak Mehra}yes
{Sravan}As checked here you have consumed your data limit so you are facing slow speed issue
{Sravan}I suggest you to activate speed booster pack.
{Rakshak Mehra}Its showing Photon Whiz
{Sravan}Speed booster packs will help you enhance speed in your current plan post completion of peak data usage.
{Sravan}These packs can be opted for in addition to the existing tariff at any time during the bill cycle.
{Sravan}Post consumption of Bundled Usage and Speed Booster Pack Usage, Speed will be throttled as per plan till the new Bill Cycle starts.
{Rakshak Mehra}What is my billing cycle
{Sravan}However you can opt for booster packs five times during one bill cycle.
{Sravan}Validity and Bundled Usage of the Add on expires with the bill cycle. It cannot be carried forward to the next bill cycle.
{Sravan}Booster pack charges are one time charges and non-auto renewable.
{Rakshak Mehra}What is my billing Cycle
{Sravan}Your bill cycle is 26th to 25th of every month.
{Rakshak Mehra}???
{Sravan}Your bill cycle is 26th to 25th of every month.
{Rakshak Mehra}What is the date today
{Rakshak Mehra}and i have not used the photon from last 10 days
{Rakshak Mehra}so how is this possible ???
{Sravan}But as checked here you have consumed 5.62GB of data till 27-MAR-16
{Rakshak Mehra}r u the
{Sravan} Account related details can easily be found out using the link https://myaccount.tatatel.co.in/myaccount/index.jsp Please follow the link & enter requested details
{Rakshak Mehra}i have not used from last 10 days
{Sravan}You can check your own account related details from the above link.
{Sravan}I'm so sorry for that inconvenience.
{Sravan}But the usage was updated in our database
{Rakshak Mehra}how ???
{Rakshak Mehra}last month i can say yes i have consumed over & above
{Rakshak Mehra}but in 2 days i have used 5.62 GB not at all possible
{Rakshak Mehra}last time i called up the call centre they told the same figures
{Rakshak Mehra}so how is this possible now also
{Sravan} Account related details can easily be found out using the link https://myaccount.tatatel.co.in/myaccount/index.jsp Please follow the link & enter requested details
{Sravan}You can check your usage details by visit the above link.
{Sravan}Just give a missed call on[protected] from your registered mobile number & we will send your account details through SMS.
{Sravan}You will get your Photon number, Free usage, Utilized usage, Outstanding, Payment Due date & Speed throttle information with miss call option.
{Sravan}Please refer the default page for account related information
{Sravan}Need to Open GUI(Graphic User Interface) Page from Tablet, Smartphone, Laptop OR Desktop connected through Tata Photon Max Wifi.Enter IP Address in Http:// 192.168.1.1 in any browser.
{Sravan}Page Will Open - Click Photon Self Care
{Rakshak Mehra}but when someone has not even plugged in the device also then also the 5.62 GB is used
{Sravan}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{Rakshak Mehra}can i get the details of the sites also visited & my downloads done of 5.62 GB
{Sravan}I suggest you to opt for itemised bill.
{Rakshak Mehra}i need that
{Sravan}So that you can get the date and time of the usage
{Rakshak Mehra}& will it also give the place also where did i use that
{Sravan}You can check the itemised usage details when the bill will get generate.
{Sravan}As checked here the bill you are getting is the itemised bill only.
{Rakshak Mehra}but i'm shocked someone who has not even plugged for device also then also the person has used 5.62 GB
{Sravan}You will receive all the data usage details
{Rakshak Mehra}when
{Rakshak Mehra}has my bill been generated
{Rakshak Mehra}i hope the system has been updated from your end
{Sravan}Your bill will generate today only.
{Sravan}You can see the bill after 72hours.
{Rakshak Mehra}last time i remember the person over the call got some settings changed
{Rakshak Mehra}to Photon Whiz
{Rakshak Mehra}so according to you my consumption has been used for this month without plugging the device
{Rakshak Mehra}let me put a case in the consumer court then
{Rakshak Mehra}for fraud against you guys
{Rakshak Mehra}i'm taking this as a proof
{Sravan}I'm so sorry for that inconvenience.
{Sravan}Let me raise a complaint on the issue.
{Sravan}Our concern team will get back you on the same.
{Rakshak Mehra}you do what ever you want to do i will put a case against you guys
{Rakshak Mehra}This means you would be cheating with other customers also
{Rakshak Mehra}& all them would also be creeping like i'm doing
{Rakshak Mehra}you just wait i will just file a case online.
{Sravan}I can understand that must have made you feel upset and I will work toward fixing this situation for you.
{Rakshak Mehra}Fixing what ????
{Rakshak Mehra}you be online i will file a case against you guys with in next 20 min
{Rakshak Mehra}What upset
{Sravan}As checked here you are consuming this much of data.
{Sravan}27-MAR-16 10.0 MB 5.62GB
25-MAR-16 3.0 MB 5.61GB
21-MAR-16 15.0 MB 5.61GB
19-MAR-16 2.0 MB 5.59GB
18-MAR-16 46.0 MB 5.59GB
17-MAR-16 55.0 MB 5.54GB
16-MAR-16 12.0 MB 5.49GB
15-MAR-16 24.0 MB 5.48GB
14-MAR-16 80.0 MB 5.46GB
11-MAR-16 627.0 MB 5.38GB
{Sravan}Daily you are consuming this much of data.
{Rakshak Mehra}Why did the billing cycle not change on 25th
{Rakshak Mehra}Boss you have not changed the billing cycle till now
{Rakshak Mehra}So you guys make fool of the customers
{Rakshak Mehra}Thanks for the Proof i shall send a notice to you guys soon
{Sravan}Kindly confirm me did you give request for bill cycle change?
{Rakshak Mehra}why will i do that
{Rakshak Mehra}I have taken the snapshots & just filing a case on the consume court
{Sravan}OKay sir.
{Rakshak Mehra}consumer Court
{Sravan}There is no option of changing the bill cycle form our end.
{Sravan}It is the system generated bill cycle.
{Sravan}Are you online?
{Rakshak Mehra}yes
{Rakshak Mehra}this means you guys don't check anything & blind fool the customers
{Rakshak Mehra}Just a moment i'm just putting the case
{Sravan}As checked here your speed is restored on 26-MAR-2016
{Rakshak Mehra}in that case how have i used 5.62 GB
{Rakshak Mehra}on 27th you have just shown 10Mb
{Sravan}Go to “RUN” command and Type “%temp%“, Few files will appear delete those files.
{Sravan}Go to “Run” command and type “cleanmgr” - OK - Select check boxes - OK and confirm actions.
{Sravan}Post that check speed from the website.
{Rakshak Mehra}I'm using mac
{Sravan}Okay.
{Sravan}Just give a missed call on[protected] from your registered mobile number & we will send your account details through SMS.
{Sravan}Please let me know what is the message you are getting?
{Rakshak Mehra}ok wait let me do that
{Sravan}OKay.
{Rakshak Mehra}no reply till now
{Sravan}You have to give from your registered number only.
{Rakshak Mehra}Already done
{Rakshak Mehra}Eligible :- 5120 MB Utilised :-5754 on 28th March'15 Outstanding - 850
{Rakshak Mehra}Payment done on 15/3/15
{Rakshak Mehra}now it is showing on Payment due 14-04-16
{Rakshak Mehra}Payment done on 15/3/16
{Sravan}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{Rakshak Mehra}ok till the time i'm also filing the case as well

Req for mob no [protected] rejected due to wrong donar.
this is the massage i received, what should i do
upc code TH246573

Dear sir / madam..
On 9th march 2016, i recharged rs. 100 for phone number: [protected] (One rupee coin box) through paytm wallet balance (Order no: [protected] - reference number [protected]), till time i didn't get any recharges balance to phone number: [protected] (One rupee coin box). In last month also happened the same thing, on 7th feb 2016, i recharged rs. 100 for phone number : [protected] through free charge wallet balance (Order no: fcvw[protected]), but i didn't get any credit/recharge balance...

In our locality there is no tata outlet for recharge, so iam using online websites for recharge...

We are inform you that, the land line instrument (Tata LG[protected].
This instrument is not work from (Nov 2015)to till date.
The land line charger problem cleared duration time (3 months) .
No responsible for the phone call complaints.
Please check & clear the problem immediately.

He is calling and saying vulgar messages . Please find him and teach him a lesson why he is disturbing all girls from his number . His number is[protected].please inform crime branch for this number .

I am getting calls from +91 [protected] some Rahul, He is troubling me talking vulgar and N rubbish, n Trying to fooling me saying he is calling from Emotional Atyachar. He is so confident he dont have any fear nothing. Please help me to get rid of this

Hi Team,

Request you to please disconnect the following land line phone no as soon as possible as it is not in use anymore

Phone No[protected]

The offered speed was manipulated and despite number of complaints no follow up's .Many a times network was nil.
How can i sue them to compensate for the days i didn't have my network which subsequently impacted my work.

Indicom number [protected]
The wrong bill still hasn't been corrected. I am getting calls from you to pay 3600 bucks which I haven't even used. You guys switched the device on without my permission. Why should I pay the bill then. You PROMISED to but haven't contacted me since days, and I know what you are doing, you will slap another bill in my face and curse me to pay you 6000. Well I wanna move to CONSUMER COURT. And I will if this is not sorted ASAP and surely if I get another bill.

A Tata rep called Nitin ([protected]) promised us a connection. He took Rs 600 cash and all the paperwork and has now disappeared. He doesn't answer his phone anymore. Despite repeated emails to Tata, we've had no apology nor a solution! I'm surprised Tata is OK with their reps conning customers like this! Any professional company would surely take serious and immediate action against their employee for fraud! How do they expect customers to trust them when they hire liars like Nitin?

Respected sir / ma'am, This is with respect to the tata photon no. [protected]. I had requested for a disconnection on the number specified on 11 December 2015. As a proof I am attaching the screenshot of the mail sent on the registered email ID. But it was not disconnected and now I have a bill to pay for January as well. Can you justify the latest bill of 2500 as I haven't used a single MB and I had requested for the discontinuation of the connection.

Hello Sir Greetings for the day. My no. [protected] & [protected]. Both no. Ka bill mujhe abhi tak nhi Mila hai. And na hi last month Mila THA. Iske liye Maine two times complain Bhi karwayi 121. Fir Bhi mujhe last koi bill nhi Mila. And ab bill ki due date aane wali hai, to jab tak mujhe sare bill nhi mil jayenge, tab tak ke liye Mai koi Bhi bill pay nhi krunga and na hi kisi tarah koi late payment charge dunga. And agr aage se kbhi aisa hua, ki mere pass bill nhi phunchta hai, to uski panelty tata-indicom per hi lgegi. Mujhe yaad nhi Mai Kitni baar ye bill ka matter raise kar chuka Hun, but aap kuch krte hi nhi hain, is liye ab mujhe hi action Lena pdega. Mujhe ye smjha dijiye aap log aisi kya 420 kar rhe hain aap bill mein Jo itni baar khne ke bad Bhi aap log sudhr nhi rhe hain. Sir, mai aapke customer care and appellate authority mein bhi mail kar chuka hun, but unko koi farak nhi padta is bat se. and hmesha juth-pe-juth bolte rhte hain, and ek hi baat rat-te rhte hain parrot ki tarah. aaj unhone mera connection bhi band kar diya hai. So, kripya karke is matter mein dhyan dene ki kripya krein. Call me at [protected] only. -- Thanx n Regards Naveen Jain

Sir/ Madam, I was a customer of Tata Indiome service at Imphal, Manipur State, but it was terminated from Manipur. So, I cannot use the handset bearing MEID -A0000020BAAF63. In this regard I want to know whether it can be unlock for using another CDMA SIM of other mobile provider or not. KIndly, inform me to unlock code for the handset model No.Huawei C2830 if possible in the interest of the customer. Yurs faith fully, Elangbam Noren Singh

Respected Sir, I am using tata indicom number [protected] since last 8 years. but recently my Tata sim is not working and after enquiry we got that my number given to anyone thus I am using this number. How it is possible, please consider our request and reset my sim. Thanks

My Tata indicom mobile phone is locked. It is asking to contact to customer care. Plz tell me what to do. So urgently want sos code. & RESET CODE phone model - Huawei C2901 MEID A[protected]B352C My Phone No. :[protected]