Tata Motors Complaints & Reviews

Nov 06, 2018

Updated by Nigam16586 * One more issue I am facing, While driving, the car doesn't drive seamlessly and there is a huge noticeable pause while accelerating the car. It happens so many time while driving and that is life threatening as while overtaking the car suddenly stops the acceleration and there is a pause in speed (During acceleration car jerks and feels like fuel supply is suddenly cut off). This is horrible and very risky.

Nov 11, 2018

Updated by Nigam16586 Prateek Nigam
Contact no.
[protected]

Nov 14, 2018

Updated by kmps Someone from Concorde Motors had called to inform that they would schedule a visit of their technical person / team to have a look and cross check. Till date no such date / time has been scheduled nor informed to me. Could you please intervene and expedite to resolve this issue

Thanks

Kirandeep Kaur Pruthi
M.: [protected] / [protected]

Nov 15, 2018

Updated by kmps Dear Sirs

Today, 15th Nov, Mr Sagar (M.:[protected]), Technical Visit, Concorde Motors Pune, came at 10.30 am

He opened the bonnet had a look; closed it

Set some parameters on the dash board meter and took a test drive. Driving constant at near 40kmph and maintaining the rpm to below 2000; selected a route with negligible traffic and with practical non usage of brake at speed breakers. After his calculated run of 5kms, he concluded that vehicle is giving an average of 15km per litre

After returning back, he spoke and reported the above to Mr Amit Salunkhe (M.:[protected]), CRM, Concorde Motors Pune and passed on his phone to me. This is what Mr Amit had to conclude:
1. Average is good
2. In city run you can at best get just 12-14kmph
3. Maybe with extra running on the vehicle, the average will improve
4. No instrument is available to scientifically check the vehicle average in their garage / workshop
5. Best way to check exactly the average is fill up the tank, run vehicle for considerable mileage and refill / top up again_ then calculate the average

My contention is very simple:
1. If 15kmph is the average obtained on near ideal running condition (as test driven by Mr Sagar), why does TATA Motors claim an average upto 24kmph?
2. Is city run average of 12-14kmph justified_ as claimed by Mr Amit? and does TATA Motors endorse this?
3. Doesn't TATA Motors / Concorde Motors have scientific instrument / process / application / methodology to check and verify the exact mileage a vehicle is giving?
4. The conclusion that my vehicle, MH12QT0877, Tiago XZA 1.2P, AMT, is giving just 10-12km per litre average is based on minimum 5 times tank fully filled condition runs

I await clarification to the above and necessary immediate corrective measures to solve this issue of low mileage

Best regards

Kirandeep Kaur Pruthi
Bungalow No. 6, Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M.: [protected] / [protected]

Nov 16, 2018

Updated by kmps Waiting for someone from Tata Motors / Concorde Motors Pune to call / communicate / take corrective action

Nov 19, 2018

Updated by kmps Since none from Tata Motors nor Concorde Motors Pune has bothered to contact / communicate with me on this issue, I am believed to presume that the company has no answer to this and that they know for a fact that average is very low.
Under the circumstances, if no such suitable action is taken within next 48 hours, I want
Full refund with return of this Tata Tiago XZA 1.2P AMT

Kirandeep Kaur Pruthi
Bungalow No.6, Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M.: [protected]; [protected]

Nov 23, 2018

Updated by kmps On 20th Mr Yuvraj Paigude (M.: [protected]) CRM Concorde Motors, Pune, called and we mutually decided upon Thursday, 22nd Nov, 11.00am, for the trial / test for mileage (km per litre average)

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps In the morning of 21st Nov, I sent Mr Paigude the following message:

Please define / specify the parameters for tomorrow's trail for mileage_mh12qt0887
1. Where fuel is to be filled / topped up before and after the trial run?
2. Which route has been selected for the trial?
3. What other conditions / restrictions are required?
4. How may km run is desired / decided?
5. Any other relevant details / information?
6. What's the expected km per litre at end of trial / test run?

The above are required latest by this evening

This same message was also forwarded to Mr Amol Shukla, GM, Concorde Motors, Pune and to
Mr Abhishek Anand, CSM, Tata Motors

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps No communication / feedback / response came till late evening of 21st Nov when I called up Mr Paigude_no response and then Mr Amol_no response. Both didn't take my calls nor did they revert back / call back.

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps Later Mr Amit Salunke, CRM, Concorde Motors, Pune, called me to verify the test / trial scheduled for the next day (22nd Nov). I told him very clearly that unless parameters are predetermined / decided and estimated set goal (km per litre) is established / specified, no test / trial can happen. He was not aware of the questionnaire sent to Mr Paigude, Mr Amol and to Mr Abhishek. I sent him immediately the same for details to be filled in

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps Till today, 23rd Nov, no details have been forthcoming from any of the three from Concorde Motors, Pune nor from Tata Motors_which increases my doubts / apprehension that:
1. Both the companies are not sure of their own product
2. They know, in the back of their mind, that the said vehicle will not meet the desired standards of mileage (km per litre average); that's the reason
3. They don't want to conduct the test / trial in a more systematic & precise manner or in a manner which is scientific

Kirandeep Kaur Pruthi
M.: [protected]

Dec 03, 2018

Updated by kmps crm.[protected]@concordemotors.com
abhishek.[protected]@tatamotors.com
yuvraj.[protected]@concordemotors.com

Dear Mr Amit

Greetings

After much follow-up, constant insistence and pressure, you finally shared the parameters and conditions for conducting the test for average (km per litre) check

Thereafter, as per our mutual agreement and acceptance (on 28th Nov.), the testing was to have been done today, Monday, 03rd December, 9.00 am

It's shocking and disturbing that none from Concorde Motors (marked on this mail) has shown any iota of professionalism to inform if you were not ready to conduct the test. My entire half a day, kept free only for the pre decided Test, has gone totally waste

Any of your excuses_ that you called but call was not taken; call didn't go through; or line was busy; etc_ will not hold good because there's been no call from you; no missed calls; my mobile was and is working with other calls (incoming/ outgoing) reaching

Under the circumstances,
1. I am now no more interested in further communication on the subject with you nor do I desire any other day / date for test
2. I demand FULL REFUND for my vehicle Tata Tiago XZA 1.2 P AMT, MH12QT0887

Kitandeep Kaur Pruthi
Bungalow No. 6
Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M.: [protected]

Dec 10, 2018

Updated by kmps How can my complaint be marked as Resolved when no such action has been taken.
Please immediately reverse this to NOT RESOLVED

Kirandeep Kaur Pruthi
Bungalow No. 6
Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M. [protected]

Dec 11, 2018

Updated by kmps Arbitrarily marking any complaint as Resolved amounts to misrepresenting of facts, playing with customer sentiments

PLEASE INFORM DETAILS OF HOW THIS ISSUE / COMPLAINT WAS RESOLVED WITH FACTS AND FIGURES

Kirandeep Kaur Pruthi

Dec 21, 2018

Updated by kmps Still waiting for details_facts / figures_ how this complaint was resolved

Kirandeep Kaur Pruthi
M.: [protected]

Nov 05, 2018

Updated by Shivankchauhan I have mailed you my contact information and car chassis number. Kindly do the needful as soon as possible. Also do let me know if any more details are required.

Nov 21, 2018

Updated by Shivankchauhan Well thanks. They were of no help. No issues I made the mistake of buying a Tata car so I will have to suffer.

Nov 14, 2018

Updated by Mudasir Sarwar [protected]
Chasis no Mat626288JkH79914
Engine no REVTRN02HRYK80889

Nov 05, 2018

Updated by ashwin22277 The Interjit Team customer support team called me last week, they told me that they will meet me in person on Saturday 3rd Nov 2018, but they didn't meet, action still awaited - Ashwin

Dec 07, 2018

Updated by ashwin22277 Hi I like to share email below sent to Indrejit Motors and Territory Manager of Tata Motor and response from Inderjit Motors.

Ashwini More <[protected]@inderjitcars.com>
To:
'Ashwinikumar Patil'
Cc:
Nikhil.[protected]@tatamotors.com

7 Dec at 1:28 PM

Received with thanks.. also acknowledged your overall feedback and apologizing for the inconvenience caused to you.





Hide original message
From: Ashwinikumar Patil [mailto:[protected]@yahoo.co.in]
Sent: 07 December, 2018 11:39 AM
To: Ashwini More
Cc: Nikhil.[protected]@tatamotors.com
Subject: Re: documents required for RC correction



Hi Ashwini,



Thanks for your email.



This email is for your future reference and action.



I booked Car on 7th July 2018 did all payments till 12th July 2018. My test drive was booked for 13th July and time fixed @ 3.00 PM. I called Kartik on 13th that I am coming for test drive. Kartik hold me he is not available there due to health issue but he inform in showroom. I went for test drive found none of them was informed about test drive and even the vehicle is also not available. I escalation this to showroom manager. He arrange the vehicle in 40 min for test drive.





I purchased the car from Interjit motor on 20th July 2018, and In fact I informed Kartik about the error on 19th July 2018 it self, he told me don't worry you will get the correct RC. When I visited to showroom I came to know that RC will issue with incorrect name then I need to apply for the rectification which Inderjit Motors will do on my behalf.



Not only RC was incorrect, the Car invoice as well as extended warranty was in correct name. Invoice corrected immediately at the time of delivery. But extended warranty receipt is not corrected Kartik has collected documents and took my sign on KYC for for correct the same.



Regarding FASTAG, it is also register on incorrect number I am still struggling with PayTM to correct it. Let me explain this case. ( One guy from Inderjit Motors called me and told me that you will get one OTP text me that ) I did that same. Later I came to know he asked it for FASTAG-PAYTM registration and he did the registration on incorrect number.



On 45th day ( 7th Sept ) I got the RC which is incorrect I called immediately to Kartik and you to collect it for correction. He is a useless executive working in Tata Motors who collects the RC on 20th Sept after so many reminders.



But after collecting the RC instead of processing it for correction he kept it in drawer and forgot, when I checked online on 22nd of October I saw it is not rectified yet. Hence I called you, after my call you initiated the request and correction was happen online in 7 days.



But as nobody aware about the correct process of getting smart card not even your agent I didn't received my corrected smart card even after correction happen at online. When I inquire for this you people did check with RTO and now coming with new process. I wish this is the last efforts and Inderjit Motors understand the process well. Today 4 month and 20 days passed I am still waiting for my RC and not sure how much further time it will take. Hope you understand the process well this time and it will sort out the issue. But I will remember this incidence for life time how careless people I met 1st and last time in my life.



Regarding Kartik hope he learn from this incidence and grow in his responsiveness and customer approach. He is the big liar. Nikhil during our last call in Nov though I told you not to sack him, but after that there is no improvement in him. He is born liar he will not improve. He didn't visited at my home with the papers. If he really went and home was lock then he is suppose to call me or text me but he didn't did that. Now even he inform this to you Ashwini about this, when I escalate this again last week he lie again. Now I am requesting to Tata Motors and Inderjit Motors if you really cares about your customer and don't want to spoil your name is future sack him immediately.



And last but not the least. at the time my 1st service, Priya from service team was co-coordinating with me she booked my service, schedule for me. I got all the messages about booking. I went to service center as per schedule time, but surprise is that my Name was not their is the list. But the service manager was very co-operative he log the call immediately added my name and take the vehicle for servicing. At the time of delivery I was asking for Priya, but she didn't came out and said sorry, and till date I am waiting for her call. In fact on service feedback report I purposely mention this but no action has been taken. If Inderjit motors/Tata Motors covers there employee like, you will pay for this in future.



@ Ashwini Madam attaching latest electricity bill for your reference, hope you close this case





Regards,



Ashwinikumar Patil

[protected]/[protected]















On Friday, 7 December, 2018, 11:00:19 AM IST, Ashwini More <[protected]@inderjitcars.com> wrote:





Dear Mr. Ashwinikumar Patil,



As we discussed over phone we are requesting you kindly provide us your PANCARD, AADHAR CARD & ELECTRICITY BILL with your signature on it.

We are required the same for RC correction.

We have your AADHAR CARD & PANCARD COPY, requesting you kindly provide us your ELECTRICTY BILL’s soft copy.

We will print it out and will visit at your place for your signature.

Kindly co-operate with us to make all process faster.



Regards,



Ashwini More

Inderjit Cars Pvt Ltd

[protected]

Dec 07, 2018

Updated by ashwin22277 Please not, don't mark any complaint at resolved without taking consent from complainer. This query is still open.

Oct 29, 2018

Updated by 9465224634 Yes sir car chassis number and dealer details sent on message .. please take some action as soon as possible