Tata Motors Complaints & Reviews

Hi team,

I appreciate tata motors for launching their vehicles with very classy look and design, i am also using tata tiago xz petrol version. I purchased it on 11 aug 2016 from sab motors gzb. Till warranty period everything was running fine as soon as it expired, on the very first month battery also get expired, don't know which technology they are using in tata greens battery, anyhow i spend for new battery.
First time i faced some starting problem in my car yesterday, it was not starting (Self was working fine, took help of two people to push and then tried but fail to start) i manage to go home using cab during late night. Next day i thought about tata service "24×7 on-road assistance", i call on the number and everything was going perfect, they were dealing it very politely, technician visited in my office parking to check issue, actually he was not technician he just came to give me bisleri water bottle and make video about his services for feedback. Everyone is looking for good feedback in tata motors departmentteam actually, just want to say please instead of earning money tried to understand people's problem and resolve it. Why tvs third party guy came their if he don't know anything, problem was very little one fuse got melted due to which fuel pumping machine was not working. I am non technical guy in this field & i was understanding it but don't know how to do it. Then he again call to tata customer care center and ask them for vehicle towing, then i got a call from customer support again and vehicle towing guy was asking for 2000 rupees for car towing. Surprise to see this kind of support. Why towing is required for such small issue?
Are we earning too much or our money is not the money?

I want to say please either make your technician strong so that they can handle such small situations or close this 24*7 assistance i feel like this is for money making only.
After wasting 5-6 hours with your tata assistance result was zero,
I just called local technician, he just took 10 minutes to detect and replaced the faulty fuse. This was so simple and took 300 rupees only. Why you tata motors can do the same? Are you engineers are over qualified in this profession.
I don't know whether my message will impact on them or not. Dropped a mail to support and asked them to provide such kind of service or close this 24×7 on-road assistance, its waste of time and money for their customer.

Guys it is very easy to handle vehicle with local technician instead of such kind of assistance providing by tata motors.

Thanks in advance for considering it.

I want to complain on tata motors dealership for fraud on car insurance and handling charges. Sir in the month of december i md nawab alam thought to buy a new car so i went to tata dealer showroom named dulichand at ruby near ruby hospital i was there to buy tata nexon xz veriant car and they show me the ex showroom price and on road price and in that month tata motors are giving huge discount to there customers so they also did the same they gave me a total of approx 70000 discount on that veriant i also loaded a picture of there of thier scheme on this site. But after the car come from thier plant to showroom and they have to delivery me in next two three days they call me and tell me that sir which insurance do you want then i said bumper to bumper insurance because that what is the deal was fixed when i goes there to purchase but they tell no no sir that was not the bumper to bumper insurance that was the normal insurance if you want to purchase the bumper to bumper insurance you have to pay 4300 extra charges for that. But when they are making the scheme they didnt tell me that but now they are frauding they also take 9500 for handling charges but when i tell the sale person named atanu buharoy that i will file a case on you for frauding the customers then he smilingly telled me to do that also tell me that i have 700 to 800 case on me when i work for maruti go and and file a case i am not afraid of any complain go and lodge a complain on me. So i would like to please take a strict action against him for frauding a good customer of tata motors they are disrespecting the name of tata motors.

I bought tata nexon xz (Diesel) car in april'18. After few months it started having knocking noise and steering creaking noise. I took the car to sab motors ghaziabad which is 40 kms from my place of residence. They resolved the knocking issue by changing steering column (After 2 visits). But steering creaking noise was not resolved. I took car to sab motors twice again but no resolution. Staff had always been cordial and helpful, they picked up my car even though they don't have such service. They replaced shocker mount and noise went away for few days but after some time its back again.

No complaints about staff and their behavior. However, i'm tired to issue not getting resolved. My car is driven just 8k kms old and i feel like its 100k old.

Not sure how to get it resolved

Dear sir my self siddharth parihar. I have purchased pre owned cars last 05 november 2018 at sanghi tata. (Sales dealer) bt dealer are not co-oprate for me regarding to registration card. I can't received my new registration card this now time.
04/11/18 to 08/01/19
Please kindly action to tata sanghi manoramaganj.
Vechle details
Mp09ck0631

Thanks and regards
Siddharth parihar
Indore
[protected]

This is regarding given me an expired gift coupon. While taking delivery of car, i was given a scratch card and said, "you will get assure gift worth 3, 500 rs and after registering yourself on a mobile application, gift will be delivered to you with 21 days.". However, when i have registered myself on application, this application is saying, this gift scheme has been discontinued since november-18.

Sale executing, pankaj patil and branch manager are constantly lying to us. Since they had committed to us for gift. It must be given to us. I have purchased car in december and this gift scheme was already expired in november. This is not right way to do business and telling lie to customer to sell vehicles.

I have already visited dealer many times but every-time they has some excuses.

Please take it on priority and do the need full so that i can get said gift.

I have booked tata nexon from concord motors thodupuzha (Kerala). They came at my home idukki for test drive, i booked with 10000 and they gone with my old ford car with an understanding to exchange, due to cibil score issue i didn't get loan from nationalized bank and i cancelled my order by phone, now they are telling i need to give them more money, that they billed the car.

I have a tata safari storm (Rj 14 ug 5700), today i called roshan motors pvt ltd jaipur regarding service, at 6 pm i received a call from roshan motors (Mr yadav ‭+[protected]‬) told to pay 15020 to the employee in advance after that they will drop car and the bill, after having a argument i called my mother to pay the employee (‭+[protected]‬) 15020 rupees. At 7.30 my car was droped at my place with bill. Head lamps were not working and the employees were not talking properly. It was such a disappointment. Firstly they asked to pay the amount in advance without even showing the bill and the car and delivered the car 1 and the half hours later. It was specifically mentioned on the pick/drop receipt to check the lights. Such rude and unprofessional behaviour done by the employees of roshan motors jaipur.
I will never buy a tata vehicle from now onwards and suggest the same to my family and friends because of irresponsible behaviour by your employee.
Its my humble request to cancel dealership of roshan motors jaipur as soon as possible to save the reputation of your company.
Thank you,
Attachment
1 car picture
2 bill copy (On which a note is been mentioned by the employee of roshan motors with signature head lamp not working payment received at 6pm, delivery time 7.30.)

Date of incident - apr'2018
Complaint against panchjanya automobiles - tata motors dealer
Address: wakad - bhosari brts road, century enka colony, bhosari, pimpri-chinchwad, maharashtra 411039
Phone:[protected]

In apr'2018 i have purchased tata tiago xz (Mh14 gs 6598) from panchjanya automobiles bhosari.
While dealing with dealer they promised me that they will provide me 2018 manufactured model. But they had provided me 2017 model and i realized this issue when i received car rc book.

I tried to followup's with them (Dealer) but they denied my request and not ready to change the car or compensation

Can you please let me know on this.

Thanks,
Kunal patil

We have purchased tata nexon xza+ in the month of october from himayat nagar branch. We have paid for insurance and registration on the same day. However even after repeated reminders, the registration is still not done and unfortunately on 31st dec, our car was damaged a bit. No one from nexon showroom helping us to claim insurance as registration not done by the tata team. I am irate and disappointed.

I have tata tiago xt petrol model.in cold start in morning, cars engine jerk for some time i never drive car until rpm is setteled down but in high rpm state engine vibrate and jerks. I make videos and show at service station. But they treat us like we are fool. They change spark plugs and take money from me to change it although my car is in the warranty. But problem still present. I made complaint to customer care. But no use of it.. Is anyone help me about this problem

My name is praveen and booked tata zest on jayaraj karz thanjavur tamilnadu iam going to commit suicide because of this dealer if anything happen in my life all goes to tata and your # dealer jayaraj karz thanjavur. They are cheating me and they dont want to pay my money back

My mobile number [protected]

I[censored] cannot take action i will commit suicide.

Dear sir,

My company shriram ferlilizer & chemicals is a regular customer of tata motors for purchase of new car for employees.

My company has purchased a car tata zest xms rj20cd/5914 in july 2015 and assigned to me.

I am facing a repeated problem in music system harman fitted in tata zest xms rj20cd/5914 since beginning and the details are as under:-

(1) the tata zest xms rj20cd/5914 was purchased in july 2015 from chambal motors kota, rajasthan from my company shriram fertilizers & chemical, kota, rajasthan and same car has assigned to me.

(2) there was a problem in music system (Harman) since beginning and two time new harman music system unit was replaced i. E in year 2016 and 2017.

(3) during the 2nd replacement of music system unit, i had discussed with mr. Sunil kumar (General manager workshop, mob. No. [protected]) and (Mr. Anirudh workshop manager mob. No. [protected]) chambal motors kota, rajasthan that if this problem happen after the warranty then how i will do. Then they told me that it will not happen and if it will happen then we are here and we will manage.

(4) again the same problem in harman music system occurred in 2nd jan 2019 and accordingly shown to chmabal motors kota rajasthan workshop. But till date there is no any intimation came from the chambal motors kota, rajasthan.

It’s a very unfortunate that a company like tata motors is not taking care of its customers.

I request you to take up this case in priority basis and early and needful action is expected from your side.

Regards,
Dr. Binod kumar
Mob. No. [protected].

This complain is for fraud employees of dealership, they are just ignoring customer and their liability. I have purchased pre-owned vehicle from dealership and requesting them to provide rc, noc and insurance but dealer is not responding. Well these # employees are only focusing of selling new vehicle but if customer purchases pre-owned vehicle then they even not response to them. Area manager duty is of selling new vehicle but when its all about purchasing old vehicle then its their duty to take proper followup.
Well if not getting a proper response then definitely i will sue them all. Hope this complain will get proper response.

Hi, i want to bring this in your notice that i purchased tata tigor revotorq xz (O) on july-15-2018 in kindly find below the details of the car. Chassis number:- mat629401jfk60490 engine number:- 1.05lcr02fryw24849 model no. Xz (O) 1.05 rtqbs4, my car met with an accident on september-09-2018 and due to the late delivery of the car, which was promised by the service center, they waived off the amount which was my responsibility and promised me to give an extra service of the car.

I recently sent the car to the same workshop for some repair work, however now they are saying till the time i dont pay the amount which they waived off in the past, they will not return my car, i had the conversation with danny chowdhary who is the manager of the work shop, and now they are claiming they never waived of the amount.

They are also threatening me that i can do what ever i want to they will not hand over my car, even i am willing to pay the amount for this services which they offered.

This is clearly criminal to hold customer like this and hold there 8 lacks property.

I have also consulted my lawyer for the same for legal action, i am patiently waiting for your response for next 5 days. You can reach me at +91-[protected]

Person namely iqbal singh an employee of centure motors sopore mis behaving me pushs me and gripped my color from neck and told me that ur vehicle cant repaire here .after 4th day he told me and already my vehicle is in rest at his workshop. When i complaint customer care he pushs me back and forcily getting my documents and again and again using these words u can go where u want and do what ever u want to do.i already complaint through cc no.and he also used I can't give ur car to u .when I asked y he replies show me ur documents u r stone pelter etc.i m asking to u dat how could uallow these cheap persons in ur company. I m telling u dat if any thing wrong with my veicle or again complaints den I vil show the company what common man can do. I already informed media and police abut the staff they catch me from neck and gave me challenge u go where u want to go to complaint " vo ganta mera ukhaadi gy"iqbal singh used these words if any thing wrong with my vehicle itz upto company they vil provide me vehicle bcoz last 4 days my vehicle is in centure motors and I never compromise my vehicle.this time they telling me that after 4 days u was done at local wokshop. What the hell.i m giving every information to media and police. After tomorrow I vil also sent fir if action is not taking

Sir, i bought a tata nexon xm diesel (Manual) from palakkad on 29th december. The issue is my car is getting accelerated automatically on higher gears. When i slow down my car on 4-6 gears, it gets accelerated automatically and increases speed even on hill roads. When i contacted showroom, they said its not a complaint and its common in all nexons. I just need a confirmation from your side.

Sir i have purcharse tata tiago nrg on 24 december 2018 and there have been 12 days passed but i dont get temperarory no. And also fasr tag. And p2p certifacate and and also car billing in voice soo sir pmg tata motors mohali are harrishing me lot go gets this things and sir if during regestration of new no in himachal pardesh i get penealty by the regestration office of delaying soo many days for number plate. So sir then that fine penealty of extra money will be responsible for pmg tata motors mohali and then they should be pay the penality fine for delay registration sir and they are harrishing me lot to get all docoument. I dont know sir why they are delaying docoumentation work and sir will not responsible for there delaying work, so sir i request you to look into issue and pls solve as soon as possible
Sumit sharma
[protected]

Dear TATA Motors,
I have purchased a Nexon XZ+ DT Jan 2018. Its been a year I own this Car/ compact SUV.
Since then, I have problems - with which I have been living with.

I recently encountered a major issue while driving - especially after dark.
Concern is on Head Light, which accumulates Fog as i drive with my lamps on.
The vision is blurry and I don't see side ways / walk ways on narrow streets, where the Street lights are not available.

I had to take to the agency where the Car was purchased to register a compliant, While the staffs in the agency refuse to take my compliant and ask for more pics to prove that its foggy inside and affects vision while driving.
I have shared few pics to my agency and still the issue is not yet solved. Customer care Rep keep insisting me to present with pics when the head lights are completely accumulated with Fog!!!.

Why would i risk my life and drive until its completely foggy. If i still do, Should i halt and call Tata motors in the middle of the night and stay back in Work shop / street?.

This isnt the right solution / perfect fix / perfect trouble shooting mechanism to handle a customer.
Vehicle details: TN13L2698, Purchased from Concorde Motors, Vavin, Ambattur Industrial Estate, Chennai.

Dear,
I booked following model through Tata motors online site and deducted 11, 000/- Rs from my bank account.

Model #Nexon
Colour #VERMONT_RED
Portal Order ID #TMwc[protected]
Sales Order Number #SO-CcdHyd[protected]
Sales Order Date #15/APR/2018
Dealership #CONCORDE MOTORS (INDIA) LIMITED-3005550
Dealership Address #PLOT NO. 98 & 99, GROUND FLOORCHANDANAGAR

With in 2/3 days, I cancelled the online booking and they said I need to reach out he showroom for receiving refund amount.

When I went to the showroom first time, they have asked me to fill the cancellation form and said they will credit check on to my ICICI bank provided.

After multiple follow-ups with the showroom (cre.[protected]@concordemotors.com), they said one fine day I need to contact only Tata motors online team. I have requested to provide point of contacts for whom I have to reach out. They said they will reach out their higher levels and will provide. Though with multiple follow-ups saying same thing.

I reached out Tata customer care. Every time they will open new complaint number and will close with in few days without resolution. Here are the complaints they created.

1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]

Thought multiple follow-ups with the showroom or with the tata customer care seems nothing moving and not helping anything.

Seems no one taking any responsibility for the resolution and to refund the amount. As a last hope reaching you.

I own tata tiago xta variant with reg no. Dl12cm7859 which i purchased from pahwa autoworld green park branch. I have called on 31-12-18 at [protected] for car servicing appointment and they have given date for 1-1-19. I travelled all the way with car from faridabad to get it serviced but these guys are having holiday. No value for customers time, highly dissatisfied and pathetic service. Will never recommend anyone to buy tata car. This is the second time i am facing this kind of experience. Please understand custimer satisfaction is key to grow business and with this type of after sales service your market feedback is going to get worsened.

Regards
Lovesh sharma
[protected]