Subject: Unsatisfactory services by TATA Motors within the warranty period.
Dear Sir,
I Avinendra Prakash, a resident of Lucknow, had purchased a motor vehicle from your authorized TATA Goldrush dealership (Vehicle Details: Tata Tiago XT, Petrol Variant, Vehicle Number- UP32 HZ 6750; Date of Purchase- 30th June 2017)
Unfortunately, the vehicle has not been satisfactory because of several problems from the date of purchase. Initially, I suffered a lot as AC was not working properly and the glove box have the manufacturing defect. I already complaint several times in your authorized workshops but I didn’t get even 1% satisfaction.
My car battery (Tata Green) is under warranty which will expire in next month December 2018. The battery is almost dead as my car doesn’t start. People had to push my car from the back for getting a start.
I visited your authorized PUNEET Workshop, Faizabad Road, Lucknow on 11th Nov. 2018 and I was been told that I had to leave my car for 10-12 days for battery replacement. I requested them to provide me a loaner battery as I don’t have any other vehicle and I had to travel on regular basis for very important meetings but it was denied to me stating that TATA MOTORS do not provide such service. You need to leave your car here or take your car without battery (Words of G.M. Mr. Pramod). He also told me that TATA Batteries are not upto the mark and their life spam is maximum 12-15 months
I also visited TATA Goldrush Workshop for the same and I got the same reply by Mr. Barwa that we don’t have any loaner/spare battery and you need to drop your car here for 10 days.
I also contacted SRM Motors and they suggested me to purchase a new battery and forget about the warranty period.
This is really disappointing and disheartening to me that such a big company TATA do not have just one battery in the entire city to arrange. If such things are happening when my car is under warranty then I am really confused about what will happen later. They have created so much of inconvenience and intolerance for me to work. This is a matter of shame for TATA as other companies like MARUTI, HYUNDAI, HONDA, TOYOTA, etc arrange their materials so quickly and give their 100% service to the customer for the best satisfaction. This was my FIRST and LAST mistake and a lesson to trust on TATA.
I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved on priority, I will consider taking further action to resolve the complaint either through the Department of Commerce or through the court.
Yours Faithfully,
Avinendra Prakash Srivastava
269/274, Birhana, Joshitola, Lucknow-226004
Phone- [protected], [protected], [protected]
Email- [protected]@gmail.com
Dec 24, 2018
Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2018
Tata Motors Customer Care's response Dear Avinendra,
We're disappointed to know about your experience and have informed the relevant team. They will connect with you soon to assist further.
Regards,
The Tata Motors Team
Verified Support
Nov 21, 2018
Tata Motors Customer Care's response Dear Avinendra,
We understand that our team has connected with you through a call and has taken your concern forward. Rest assured that it will be resolved soon. We appreciate your patience in the meantime.
Regards,
The Tata Motors Team
Verified Support
Nov 23, 2018
Tata Motors Customer Care's response Dear Avinendra,
We understand that our on-ground team has connected with you and provided the best possible resolution. For any further assistance, we request you to get in touch with them and they will surely help you with it.
Regards,
The Tata Motors Team
बीते दिन दिनांक 19 3 2019 को मेरे मित्र दिव्यांक सांवरे जो कि अपने रिश्तेदारों को छोड़ने घर से जा रहा था उसी दौरान स्टेरिंग लॉक होने के कारण उसे दुर्घटना का सामना करना पड़ा।
फिलहाल वह मौत और जिंदगी के बीच जूझ रहा है।
गाड़ी अरविंद ऑटो सेल्स आगरा से दी गई थी और दो बार इसी समस्या की जानकारी भी दी गई थी परंतु कोई कार्रवाई नहीं की गई।
एवं अभी भी अपना पल्ला झाड़ रहे हैं ।
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