Dec 07, 2018
Updated by ashwin22277 Hi I like to share email below sent to Indrejit Motors and Territory Manager of Tata Motor and response from Inderjit Motors.
Ashwini More <[protected]@inderjitcars.com>
To:
'Ashwinikumar Patil'
Cc:
Nikhil.[protected]@tatamotors.com
7 Dec at 1:28 PM
Received with thanks.. also acknowledged your overall feedback and apologizing for the inconvenience caused to you.
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From: Ashwinikumar Patil [mailto:[protected]@yahoo.co.in]
Sent: 07 December, 2018 11:39 AM
To: Ashwini More
Cc: Nikhil.[protected]@tatamotors.com
Subject: Re: documents required for RC correction
Hi Ashwini,
Thanks for your email.
This email is for your future reference and action.
I booked Car on 7th July 2018 did all payments till 12th July 2018. My test drive was booked for 13th July and time fixed @ 3.00 PM. I called Kartik on 13th that I am coming for test drive. Kartik hold me he is not available there due to health issue but he inform in showroom. I went for test drive found none of them was informed about test drive and even the vehicle is also not available. I escalation this to showroom manager. He arrange the vehicle in 40 min for test drive.
I purchased the car from Interjit motor on 20th July 2018, and In fact I informed Kartik about the error on 19th July 2018 it self, he told me don't worry you will get the correct RC. When I visited to showroom I came to know that RC will issue with incorrect name then I need to apply for the rectification which Inderjit Motors will do on my behalf.
Not only RC was incorrect, the Car invoice as well as extended warranty was in correct name. Invoice corrected immediately at the time of delivery. But extended warranty receipt is not corrected Kartik has collected documents and took my sign on KYC for for correct the same.
Regarding FASTAG, it is also register on incorrect number I am still struggling with PayTM to correct it. Let me explain this case. ( One guy from Inderjit Motors called me and told me that you will get one OTP text me that ) I did that same. Later I came to know he asked it for FASTAG-PAYTM registration and he did the registration on incorrect number.
On 45th day ( 7th Sept ) I got the RC which is incorrect I called immediately to Kartik and you to collect it for correction. He is a useless executive working in Tata Motors who collects the RC on 20th Sept after so many reminders.
But after collecting the RC instead of processing it for correction he kept it in drawer and forgot, when I checked online on 22nd of October I saw it is not rectified yet. Hence I called you, after my call you initiated the request and correction was happen online in 7 days.
But as nobody aware about the correct process of getting smart card not even your agent I didn't received my corrected smart card even after correction happen at online. When I inquire for this you people did check with RTO and now coming with new process. I wish this is the last efforts and Inderjit Motors understand the process well. Today 4 month and 20 days passed I am still waiting for my RC and not sure how much further time it will take. Hope you understand the process well this time and it will sort out the issue. But I will remember this incidence for life time how careless people I met 1st and last time in my life.
Regarding Kartik hope he learn from this incidence and grow in his responsiveness and customer approach. He is the big liar. Nikhil during our last call in Nov though I told you not to sack him, but after that there is no improvement in him. He is born liar he will not improve. He didn't visited at my home with the papers. If he really went and home was lock then he is suppose to call me or text me but he didn't did that. Now even he inform this to you Ashwini about this, when I escalate this again last week he lie again. Now I am requesting to Tata Motors and Inderjit Motors if you really cares about your customer and don't want to spoil your name is future sack him immediately.
And last but not the least. at the time my 1st service, Priya from service team was co-coordinating with me she booked my service, schedule for me. I got all the messages about booking. I went to service center as per schedule time, but surprise is that my Name was not their is the list. But the service manager was very co-operative he log the call immediately added my name and take the vehicle for servicing. At the time of delivery I was asking for Priya, but she didn't came out and said sorry, and till date I am waiting for her call. In fact on service feedback report I purposely mention this but no action has been taken. If Inderjit motors/Tata Motors covers there employee like, you will pay for this in future.
@ Ashwini Madam attaching latest electricity bill for your reference, hope you close this case
Regards,
Ashwinikumar Patil
[protected]/[protected]
On Friday, 7 December, 2018, 11:00:19 AM IST, Ashwini More <[protected]@inderjitcars.com> wrote:
Dear Mr. Ashwinikumar Patil,
As we discussed over phone we are requesting you kindly provide us your PANCARD, AADHAR CARD & ELECTRICITY BILL with your signature on it.
We are required the same for RC correction.
We have your AADHAR CARD & PANCARD COPY, requesting you kindly provide us your ELECTRICTY BILL’s soft copy.
We will print it out and will visit at your place for your signature.
Kindly co-operate with us to make all process faster.
Regards,
Ashwini More
Inderjit Cars Pvt Ltd
[protected]
We're concerned to hear about your experience and want to check this for you. Kindly share your contact number and the dealer details via messages as it will help us to assist you accordingly.
Regards,
The Tata Motors Team