Tata Motors Complaints & Reviews

Hi,

I had booked Nexon xz+ petrol manual variant in dual colour orange and silver by name ibnul moiz rizvi on 18th October.
Before booking they assured me to deliver the car on 7th October . On 24 October i got their call that this colour will not be available so choose some other colour.

Before booking i had asked alot of time if they can deliver it or not and always got positive answer with confident.

I had heard regarding the bad service of Tata motor and now there is live example in front of me.

I had raised the issue 3 times to customer care and even dropped mail to [protected]@tatamotors.com but they didn't revert till date.

On calling customer care i am getting same answer "we will look into issue".

Really its annoying and disgusting.will never suggest anyone to go for tata product.

Regards
Shikaib rizvi

We booked tata nexon xz+ diesel on 22/09/2018

Delivery was given to us on 23/09/2018.

Sub: ref to our complaint on 25/09/2018 of repainted/used/repaired car given to us as brand new tata nexon xz+ diesel (Chassis no. Mat 627162jlb06762).

We would like to ask few questions from tata motors ltd/yourself as:-
1. Why such an old car (Feb, 2018 produced) is delivered to us when as per the tata motors ltd, this car is selling very well and people have to wait for delivery for 4-8 weeks.?
2. Rusted tail pipe (Pic sent by email), very much visible and our i10, which is 9 years old having 70, 000 km on odometer is in better condition and accepted by mr. Gumeet singh and acknowledged on 1st oc, t 2018.
3. Steering getting locked once fully turned to left side, which was checked and experienced by
Mr. Gumeet singh, when he himself has test driven the vehicle on 1st oct, 2018. Any incident/accident happens during our driving will be the liability of the go auto pvt ltd and tata motors ltd.
5. The rear seat back rest is not getting locked, whenever any brakes applied, it falls forward on the person sitting, any injury occurred will be the responsibility of the go auto pvt ltd and tata motors ltd.
6. The clutch when pressed fully, then our foot comes in contact with the open moving part of the car in the engine compartment….?
7. The cover of the glove box is bent outwards.
8. Paint is scratched between the bumper and the fender, which is very difficult to imagine how it happened?
9. Remote key of the car is old (Pic attached) in the email.
10. The boot lid is not getting unlocked by the remote key.

Go auto pvt ltd, d-189, okhla industrila area, new delhi without any special discount for the said condition of the vehicle

An aggrieved customer who put trust and money on brand “tata motors ltd”
But cheated out by their dealer ………………!

Rajneesh bansal

Sir, purchased a new tiago xt on19/10/18 from fairdeal motors jammu with the following salient features
1- heavy vibrations just after start
2- poor pickup while changing the gear
3- ac not working properly
4- too much foog in any environment
Visited the tata service/workshop 3 days after the purchase with the following solution
1- heavy vibrations is because of 3 cylinder engine
2- vehicle takes few seconds to pick up power changing gear
3- there was 150 gm less gas in the ac.150gm gas filled but still not cooling well.
Pl. Resolve the problem by changing tiago with other vehicle as i have not registered my vehicle yet. Pl. Respond.

I was booked tata zest (Xt) as on 11/10/18...
My old car quoted 60, 000 price.
After i was paid my downpayment as on 11/10/18...
Now the manager reduced my old car price to 40, 000, due to that reason i would like to cancelld my booking as on 18/10/18... But still i was did not get my old car... Every time the excituvie tell some reason... And too no propoer responce from the sales manager mr. Thangaraj (Vellore) and branch excituvie mr. Prabu (Tirupattur)...
Please refund my down payment and my old car and orginal rc book...

We don't know what is the service level of tata motors earlier but as of now it is worst among the automobile industry.

There is a issue with co - drivers door, door locking and unlocking. I have visited the service center and show my vehicle to concern team members. They told me, there is no stock for this particular spare part. They told me inform after 4 days. Later on i called 6 six times to data people, every-time they are saying that, spare part under transit.

This is the second time i have experienced your service levels, which is very pathetic. I have purchased data xenon erroneously. Request you to resolve the issue on priority basis.

I have purchased my sumo gold in the month of march 2018 just 8 months have been passed, i am facing frequent problem of injector, poor pick up, engine vibration. Kindly make an arrangement to resolve my issue or either i need the reimbursement for the huge loss as my vehicle is under finance. Due to this issue i am unable to pay the monthly instalment to the finance. I need your support what do i need to do further.

I bought a car tata tiago xz from gwalior samarth cars pvt ltd, in quatation insurance price value is 34000 and 2400 for zero dep insurance but they give me23000 insurance bill including all, so they cheated me with 13000 aprox and in insurance they mentioned car value 506000 while its ex-show room price is 533000, and here also they did fraud with me for amount 27000. Kindly resolve issue

This is to inform you that 2 months before i have purchased TATA NEXON XZ+ I was very happy to have it and really i like the features and the design of the car and i thought it will be absolute fine and as per the guidance i was very impress because your guide has given me the introduction of the car in such a way that it was very cool once before i have purchased NANO and it was the worst car i have it The experience of that car for me was very low and then also after that i have trusted TATA MOTORS and go with this TATA NEXON but again the same problem is occuring YOU broke my trust At this momemt i am very sad to say that car has the garing problem 1st GARE is not proper and the BRAKES are also making some annoying noice which they should'nt make it is very inconvience for me to drive the car after so much of trust i have bought the car that TATA MOTORS must have improve but the problem is same I want the resolution of my problem because in this way i can't drive this car. It is only 2 months old car and the problems are coming i think its the defective piece which you jave given to me if possible provide me the new car with proper manner if you want you can check the condition also..Please contact me.
Ph.No-: [protected]
Name-: Sourabh Agrawal
City-: Aligarh (U.P.)

We have bought a nexon kraz plus (Limited edition) last week from malayalam tata motors at vytilla, ernakulam. The rear ac vent not working and one of the door is not closed properly. These kind of defects are not expected from newly bought vehicle. Since the dealers are not responding we supposed to file case in consumer court and will give publicity through social medias. So kindly revert immediately and sort the issue...

Hello,
I had just complaint at the tata sanghi indore branch.
I. E.

1. My car is not starting at some time there is some problem in the car key (Starter).
2. At night in my car there is producing too much fogg.
In any environment.
Whether environment is clear but the fogg problem is not solved.

I already mention both the above issue at the time of 1st serviceing but my problem is not solved.

So please give attention towards my conplain.
Thank you.
Vipin dayma

We have bought a tiago xza (Tn 03 y 1462) last month, but within 600km we found malfunction warning with ac not working and heavy vibration while accelerating. Even after giving service twice the same is not resolved. These kind of defects are not expected from newly bought vehicle moreover service needs to be efficient enough to identify the defects. Kindly revert immediately and sort the issue

Sir
Since i bought tiago i was very happy till i visited your service centre concord motor at uppal. The moment i complained for software problem like indicator issue, it was resolved but another problem of fuel indicator not showing when oil is less. Again i visted for this and it was resolved but again bluetooth issue not working. Overall the software is not properly addressed by the service centre for my vehicle no. Ts 08fh 6692.
Now i want to know the resolution from you for proper action.
Would you change the software of my vehicle or i would go for another vehicle reserving my right to consumer forum.

Please explore so much which you can control.
The service quality of your every centre as ascertained from individuals are pretty very bad. Please improve or disapprove your national goodwill.

I hope a prompt response.
Thanks

Hi, i'm swapnil
This type of mail also received from this company and at first they call for an resume shortlisted and then they said your telephonic round and next day they call after that they said you are selected and for document verification they said 950/- pay and i paid this after they said the security amount of rs 8, 100/- paid by the candidate only & this is a refundable. It is because so that the company may be ensured for it that the applicant is definitely coming to face the interview round on the date of interview on time and i paid this amount also next they said for currier they said 6000/- then for refunding they said 7000/- then said for sallery account 10k total 31100/- i paid and then they get switched off mobile and not connected they cheated on me please help me to refunding my whole money i am at very critical situation please help me...
There contact no.
[protected]
[protected]
And the account details are
Kotak bank, a/c no-[protected], ifsc code-kkbk0004608, a/c holder name - shreyas h s, amt - 950
This type of fake mails and phone calls are spoil my life please help me to take action on this recruiters

Sir, i have purchased tata tiago xta model 2017 amt last year.. But now i m very regreat to say that the car is not working properly break fail two time and break oil totally dry n filled it two time. I m also complain to my nearest tata service center but they told that you need the change the part which creat leakage problem in break oil. I m very to sad to hear about problem of my car because it very new car only running 8000km if you change the part of car in only 8000km and such big problem arries like break fail than it very bad and worse car. But this part is not available at their center they asked me to place order for it and told me that it took near about one month to reach, how i can run break fail car yaa waiting for one month it very poor service provided by tata motors. I m really very regreat about your very low service to me. I want to know that any exchange policy to change the car because my car started problem in 8000km in future i know that it creat more problem. So please give suggestions to me what can i do? I m very sad about your service n car manufacturer by tata motors. Only 8000 km running car created such big problem like leakage n break fail... Please suggest me how can i replaced my car with good quality tata car because tata tiago is very poor car with big problem like break fail problem which dangerous for our life.

I have made a biggest mistake of my life by purchasing a tata product from concord motors, ghodbunder road, thane west.

1. Upon purchasing a car in mar'18 i got a coupon "maximum march offer" (From concord motors, thane) for which i was eligible for a american touriest bagpack now post 6+ months i have not received my gift even after more than 50 follow ups and esclation to concord motors highest matrix as well as to the tata motors officials.

2. At the time of purchase, concord executive made a mistake on home address while applying for rc.
When i esclated the issue post receiving it from rto. Concord guys asked me to submit my rc with them and promised me that they will get it rectified as soon as pissible. Till date it's more than 4 months i don't have my rc back.

At my utmost surprise i got to know that my rc was with them for more than 2 months and they didn't file any request at rto office. Infact they all lying on all the call upon my follow ups on those days by saying that they already submit my request to rto and will get my rc by courier.

I esclated the same to mr noor at concord, ashish (Tata official) but till day no strict action took against anyone... They all are just testing there customer patience.

It's really bad that post 6 months as well i am running my vehicle without rc...

Very bad service by both... No one give the proactive response. All the time it's customer who follow-up. Was never expecting the same from tata and concord.

Highly condemn their behavior, services...

To whom so ever it may concern,

My Vehicle MH05 DH 1497 Admitted to the Sudershan Moter service centre( Responsible persons: Mr. Lavesh & Mr. Gopal Sonawane) for following problems.
1. Hard Steering wheel
2. Warning lights (AIR BAGS/SEAT BELT)
After first complaint the Car admitted to service centre on 18/09/2018.The Car delivered on same day, but we face same issue again hence the car was taken to service centre on 28/09/2018(job card opened on 03/10/2018).I was informed that the vehicle will be ready in two days.Even after frequent follow ups issue didn't got resolved.The person told me that car is on diagnosis and they are unable to understand the issue. Hence they submitted the query to Tata Motors. After that I was informed that some parts need to be replaced which service centre will receive in 6-7 days and the fitting will be done in one day after which I can take my car back.I After frequent follow ups with the above mentioned persons the service centre called me for delivery of car on 18/10/2018 stating that the car does not have enough petrol for delivery so please pick up the car. After reaching service centre and waiting for 3 hrs the person told us that the parts installed in car are of Tiago XM model and not of Tiago XZ model, due to which now we are facing following problems
1. Music system is completely not working.
2. Central lock not working
3. Issue in power window(driver side)
4. Seat belt indicator not working properly.
5. Light in the car is not working properly

Besides this Toe hook is missing. And the major observation is that the car is misused as the Car running KM at the time of admitting to service centre was 2389km whereas after delivery it is 3864km, the difference is of 1400km.

Also the person informed us the parts for Tiago XZ model will be received by them in 7 days after which they will make the installation.
Even after car lying 20 days in service centre issue didn't resolved.

I request you to take strict action on the service centre.
And help me with the issue to get it resolved asap.
also I am unable to upload the video but attaching here with some photos

This type of service centres are damaging the image of TATA motors.

Mr. Boloram das of bhagyashree motors, bongaigaon branch (Assam) is a pathetic salesman, a guy who just lied me about delivering a sumo gold on time.
I had an urgent requirement of the car.

I went to the tata showroom of bongaigaon (Assam) named bhagyashree motors to enquire about a sumo gold 13th october, 2018 and met mr. Boloram das, a salesman. At first he said they dont have a car in stock and couldn't deliver me before 20th of this month. That was okay. I went out and contacted kamakhya motors, guwahati. They said they have the car n will deliver me the car. I was happy.
15th oct, i was about to book the car to kamakhya motors and just before that this bongaigaon salesman guy, boloram das called me up and said we have the car please book here, you wont be required to go to guwahti. I said its okay so i went ahead and book the car at bongaigaon as he said he will deliver the car to me the next day.

And then the drama starts as i call him the next day and kept lying me that he will deliver it on the next day, they didn't. I was still not that upset hoping to get the car the next day.
16th morning he calls me up and says our driver have gone to collect your car from nalbari (Assam) and i will get the car in evening, an hour later i asked him what time should i come and he says sir there is a problem,, the car was booked earlier by someone else and the person who booked the car have come to take it, please wait we will figure out something and will give it to you as you have an urgent requirement. I was holding my anger and said okay. He says take the car on 17th morning by 12pm. I still said fine i will wait.

Today moring i. E. 17th october 2018 he sends me an sms giving his managers number asking me to calls him. I did call the manager and he says he doesnt know anything about the delivery. I was shocked.

Kindly tell me what should i do? Is this the way tata motors works? I have all the recording of my telephonic conversation and the sms he send me!

Officials do react, i dont think i ever gonna buy tata the next time if guys like mr. Boloram das works in your company.

Such a pathetic experiance.

Contact details of boloram das is[protected],[protected]

I went to balaji motors rampur up on 14.10.2018 for the query of tata zest diesal. The sells manager kept me waiting for an hour approxy but he did not take my query seriously. He was not paying attention towards me. I asked him again and again but he did not pay any attention. If he is so irresponsible at the time of booking what his behaviour would be after that. He should apologise otherwise i will think about dzire or amage available in the market. These type of employees need to change their behaviour or they will damage the reputation of tata motors also. He should apologise otherwise neither i nor any member of my family will ever go to tata motors. We will think about other options available in the market. From-rajendra singh contact no. [protected] address - rampur up.

Sir, i want rear mudflap pvc set of 2 of tata safari dicor urgently... Due to heavy rain i need to fix it. I enquired several service centers about this for the last 2 months after flood, but no body should have it in stock.. If you are able to send me the spare via courrier i wil mail you my address.. Kindly resolve this problem by sending me mudflaps via courrier or post... Please mention your mail id.

Thankyou

Chikku :-[protected]

M/s. Banerjee automobiles, asansol, sold me a car tiago bearing chasis no. Mat626201jkh74453 on 07/10/2018 and delivered the car at my house. But did not provide me any exchange bonus against exchange my nano cx car of 2013. Moreover they charged me rs. 5, 000/- extra as temporary registration fee. Why? When i am purchasing a new car from a dealer of tata motors in exchange of an old tata car, how they can charge me any amount as temp. Reg.in addition to fees for permanent registration? Neither any scratch card nor any foot mat has provided in spite of commitment by mr. Tulsi prasad shaw, who dealt with me. Please take appropriate action in this regard.
Somenath banerjee,
For achinta banerjee (Son).
[protected].