Tata Motors Complaints & Reviews

I have booked TATA TIAGO XTA P, S. ORANGE model on dated 18.03.2018 with Gudipadva Offer and paid Rs. 9, 000/- as token money to the following dealer:

M/s Wasan Motors Pvt. Ltd., Unit 3 & 4, Blue Rose Ind. Estate, Western Express Highway, Opp: Maghthane Bus Depot, Borivali (East), Mumbai-400066 Email ID: [protected]@wasanonline.com, Tel.:[protected].

At the time of car booking, the dealer committed that the booked vehicle will be delivered in the last week of March, 2018. However, till date the dealer has not yet supplied the booked vehicle, stating that this model is not yet received from Tata Motors. Now, the dealer is insisting to purchase the same (booked) model having manufacturing year 2017. Alternatively, the dealer states that, on receipt of booked vehicle from M/s Tata Motors, the same will be delivered without Gudipadva Offer at new prize.

My complaint is that, when I booked TATA TIAGO XTA P, S. ORANGE model with Gudipadva offer, I must receive booked model as committed, because I am not responsible for late delivery to dealer by M/s Tata Motors.

Please solve my complaint immediately.

Thanking you.

Yours faithfully,
Anil Pandharinath Thorat,
Mobile No.: [protected].
Email ID: anilthorat.2011.[protected]@gmail.com

It is really disappointing to see the laid back approach of Concorde motors in processing the formalities for delivery of vehicle. It was promised by the sales rep that the vehicle was in stock and delivery would be made in 02 working days after issuing the PO. However, it is really disappointing to see slow/ laid back approach resulting in non-delivery of my car even after 10 days of PO...The goal post keep getting shifted with false promises and the excitement of taking delivery of a new car is absolutely lost...no wonder tata motors not selling cars as much as or in line with fantastic product line up!! What really needed @ tata or sales team is the change in attitude...or simply change in customer care philosophy :((

Dear tata motors,
I visited your service center swan motors sonipat haryana. For washing of car they didn’t have the proper washing facility as there lift was not working. After asking from the service manager he told me that lift is not working since long time. Also they had not the spray gun for paint at bottom of car. They had only one gun in a big center.
I am not happy with the service provided by you. Now tata company comes in market again. They launch there new techologies. Costomers now start trust on you but due to your service center your name will be sink.
Please revert me on my mob. [protected]. Email. [protected]@gmail.com

Dear sir,

I had taken a car loan from tmf which has repaid back in full in time.

A few cheques of the emis had bounced due to an internal error on the part of tmf as under: -

1. A letter by the tmf acknowledging this error.
2. No dues issued to me without realising any due to late payments due to bouncing of cheques as the same bounced to acknowledged error on the past of tmf.
3. A mail from tmf customercare acknowleging that the cibil has been informed, yet cibil has confirmed that they have received no confirmation regarding the outstanding issue from tmf.
Unfortunately as the bouncing of cheques has been reflected on cibil, my score has suffered due to which home loan has been effected.

In view of foregoing, i would be grateful if the cibil could be informed that the cheque bouncing was not due to my fault and the same be removed from my account.

With kind regards,

Lt col amarjit singh
[protected]

Mail by tmf acknowledging that it has confirmed the same to cibil in 2016

Re: case id no.1843446
Yahoo
/
Inbox
Customer care
To:
[protected]@yahoo.com

Aug 1, 2016 at 11:02 am

Dear mr. Singh

This is with reference to your email dated 31stjuly 2016 regarding your loan account number [protected].

On receipt of your email, we tried contacting you on mobile number [protected] but the number was not reachable.

We have registered the same under reference number 2338822. Kindly quote the same for your future correspondence with us on this subject.

As per our records we had received a similar request in the month of september 2015, accordingly we have reverted to you that your cibil records has been updated. Hence, we request you to generate a fresh cibil report from your end and share the same with us if you come across any discrepancies in your cibil report.

Kindly find the below mentioned response sent by us on 24.09.2015 on email id [protected]@yahoo.com for updation of cibil records.

From: customer care
Sent: 24/09/2015 12:36 pm
To: unknown amarjit singh
Cc:
Subject:

Dear mr. Singh,

We thank you for writing to us.

We are in receipt of your email regarding corrections in cibil record.

We have registered under the reference number 1476015. Kindly quote the same for your future correspondences with us on the subject.

With respect to your request on rectifying the loan details currently appearing in cibil, we wish to inform you that the same have been successfully updated in cibil records as per our database.

For further information or assistance, please contact us quoting your contract number or case reference no[protected]. We would be happy to assist you.

Existing customers can also access information on loan account on www.tmf.co.in.

We value your association and thank you for your trust in tata motors finance limited.

Your sincerely

Customer care executive

Cibil record showing me a defaulter even in apr 2018

Evaluating your payment history

Your on-time payments = 517

() your total payments = 551

Percentage of on-time payments = 93.83%

Account-wise late payments

Tata motors finance limited car loan 33 late payments - last on 04/2014

Chassis No. : MAT626281HKN86886
Registration No. : GJ01HU 3587
Dealership name : Active Automobiles, Ahmedabad, Gujarat.

It is very surprising to me that my insurance of car is not NIL dept. How it is possible? Any New car or any brand car is covered in NIL debt policy only and my car has not been done by Tata Motors.

Post the below incident the Tata Motors has informed me that my car insurance is not NIL debt.

During the sales time, I had confirmed two things. (1) Is my car insurance is 100%? and (2) Is Third Party insurance is 100%?. Yes was answer given by Sales person. So post accident it has come to my knowledge that it was very casual approach and a false commitment from your end. This is a very serious crime.

From last 1 month am in discussing this issue with each and every person in Tata Motors but nobody is bothered to revert on the same.

I need immediate solution for it as every time a new issues is coming out from day I have taken a Tata Car. If now within 2 days my all issues are not resolved I will not hesitate in escalate the issue to MD of company and file legal complaint in consumer foram. Will also raise a complaint in IRDA for false insurance commitments.

Kunal Fofariya

I was purchasing a tata naxon car bearing chasis no. Mat627221jlb06713on 27 march 2018 from ashutosh motor, tezpur. But within a week, dhy sharp of my car was brokedown without any rough running. What kind of cheap product was provide by tata motor. Kindly replace me a new car or else i will giong for legal action.
Yours disapointing customer
Tenzing dususow

I am purchage new car in 1/4/2018 first rama auto cars delear deliverd in scrachable car deliverd 2nd my car total running this time 176 km but car brake down in faridabad. What a quality tata pls provide my car solution. I am relise my life first mistake i am purchage tata car. Pls provide me solution and save me mantele hrashment. And finincelly loss

The dealer has shared proforma invoice dated[protected] for sale of tata nexon red colour top end petrol car. Smas has been talking to release purchase order on 3rd april, 2018 from 2 30 pm. Now the dealer does not accept to raise the invoice as there could be change in price by tata motors. The dealer though the car is in stock and the system is accepting to take invoice is not ready to bill at the current price. He wants the new price to...

I issued a full down payment cheque on Monday, 26 March 2018 towards purchase of Tata Tigor XZA 1.2 Petrol. The payment was realised on Tuesday morning in my bank account. Till today afternoon, i.e. 3 April 2018, the Insurance was issued, leave aside the delivery of the vehicle. I am unable to understand why Tata Motors takes 5 working days to issue a simple car insurance policy. Till date there is absolutely no commitment from Concorde Motors as to on what date the delivery would be done. I called up the Tata Motors Helpline ([protected]), today afternoon, to register a complaint pertaining to the Dealer for his no response. According to the lady on the help line, there is no such showroom of Concorde Motors at Ghodbunder road, Owale, Thane. I was shocked to hear that with a fear that have a issued a cheque to a con dealer in Thane. inspite of repeated 2 to 3 calls daily since 27 March 2018 ( 8 days) there is still no confirmation that when my car would be delivered. My repeated calls to the person who handles RTO registeration, Mr Joseph remain unanswered after several attempts. That person does not even have the decency to return my calls. I wonder how can a reputed brand like Tata Motors and it's dealer, Concorde Motors afford to have such a callous attitude to a new customer. That too a simple issue like communication and timely delivery of a new vehicle, for which I have made full down payment.

Tata zip excel registered no of vechle is jh 05bv 1883 arms's of rare wheel have a manufacture defect and the delar dnying to replace it, my vechle is under warranty. Kindly look at matter. Tata motors has a good customer spot but delar of company effects the reputation of company.


Nandan kumar agarwal
Jamshedpur jharkhand
Contract no.[protected]

Job slip no: 12860
Tafe access limited, greames road, chennai
Vehicle : tata zest
Regn no: tno (Bz 0362

Vehicle left on 23/03/18 with complaint of a/c not cooling
Despite several phone calls and visits no feedback yet - problem not diagnosed.

The minimum we expect is calls to be answered and feedback given.

Neelesh
Mobile no: [protected]

Am prabhu i have sent my indica car to service at ravi & ravi motors thanjavur, tamilnadu, for a/c complaint ten days before. But they are not properly serviced because now i have the same complaint. Again i asked them but they didn't give the proper answer. I already charged for rs.5845/ for the same. Kindly take remedy action and refund my money for not doing the work properly. I hope you to make necessary action.

Thankyou,

B. Prabhu

My nexon vehicle no. Mh-o1/ct-7718 was given to m/s deogiri motors, jogeshwari-mumbai for first service on 12.03.2018. (Job card no:jc-deogir-ap[protected]

Two days later when i took the car out, i found that the rayban goggles which was kept in the glove box was missing.
I immediately called up mr. Jagveer jolly, branch incharge and he assured me he will look into the matter and will call me up.
I again called him after a week and he said we are investigating.
Two days back i again called him up and he said he is looking into the matter.
I now seek your help to get back the new rayban goggles, stolen during servicing
Regards,

Rudrasish roy
Mobile no:[protected]

My name is dilip singh. I am a customer of tata motors. I would like to inform you about my recent experience at shree shyam motors service centre, jaipur. I have been facing some issue's with my car so i visited shree shyam motors a lot many times. All the issue's i reported to them has not been resolved till date. Everytime they provide some or the other excuse. Yesterday when i visiited the service centre they refused to open the job card stating that they do not have time to resolve these issue. They are not at all serious about the customers. When i approached the customer service, the lady out there was very rude and told that she cannot help in this issue.

I am shocked after this experience that how can they refuse to attend the customers. It seems that they treat customers like beggars and they do not care about customer issues. It is hardly 3months old nexon and i have faced a lot many issue's in the car. Kindly take so strict action and please resolve my car's issue asap.

Regards
Dilip singh
Chassis no:mat627162hln12771
Mobile: +91 [protected]
Car registration number: rj14-yc-9482

Hi i am harshad mahajan, bought tata nexon xz+ on 18.03.18
While driving, car doesnt drive seamlessly and there is a huge noticeable pause while accelerating the car. It happens so many time while driving and that is life threatening as while overtaking the car suddenly stops the acceleration and there is a pause in speed (During acceleration car jerks and feels like fuel supply is suddenly cut off). This is horrible and veey risky....

I represent national creative co-educational school, kathmandu nepal. We are a school who owns 17 tata winger and 1 marcopolo school bus. Marcopolo bus was bought from shripadi trading, kathmandu on june 2014. Since the beginning of ownership we had problems with the gear box and steering control. Gear box problem was solved but the steering problem is not solved till date. Since the beginning we have been repeatedly requesting the company for the proper maintenance but it hasn't been fixed yet. Now they are asking us to change the steering control to power steering system on our cost which is not acceptable to us. We would like to request you to resolve this problem as soon as possible as this is the bus for small children.

Refer 1. Accidental estimate date[protected]
2. Tax invoice no. Ivegjh[protected] dated[protected]
3. Vehicle no. Rj 22 ua 2655
Sub: request for refund of excess charges paid by me in above said invoice.
Sir,

I have gone through the estimate and invoice in details and found that in following cases you ave charged excess amount then estimate which is against rules and regulations. I am furnishing here under the details of these case.

1. Invoice sl no. 26
Assy radiator
Estimate amount rs 7942 (Sl no.109)
Invoice amount rs 12042 (Sl no 26)
Excess charged rs 4100... A
2. Invoice sl no.4
Assy front bumper
Estimate amount rs 7500 (Sl no.137)
Invoice amount rs 7630 (Sl no 4)
Excess charged rs 130... B
3.. Invoice sl no.9
Assy front bumper
Estimate amount rs 850 (Sl no.146)
Invoice amount rs 931 (Sl no 9)
Excess charged rs 81... C

Summing up a total amount of rs 4311 has been charged in excess and paid by me, which is against rules.

You are requested to kindly refund the said amount within a period of 15 days.. Or otherwise i will be compelled l to knock the doors of court of law/ consumer forum

Dear Team,

I have recently bought a Tata Nexon (XM) model on 18th of March, 2018 from Concorde Motors Baner, PUNE. I am entirely dissatisfied with the product Quality as well as with the services provided to me by your Authorized Showroom. I am categorizing both the issues separately for your better understanding.

Delivery Issues :

1) The Car was already driven for more than 100 km at the time of delivery :

I asked for the reason of that from the sales person (Mr Ganesh), he told me that we drove it from Company’s manufacturing unit that is situated in Ranjangaon MIDC to the showroom. The on road distance of that place form the Showroom is just 70 km. How could have this Car been driven for 100 km then?. Moreover, why they people did not inform me regarding this earlier. I have not purchased a Car for the first time in my life. The Cars are driven ones but only for few like 20-30 kms, not more than that.

2) Improper paint on rear bumper :

There was some paint scratched out from the rear bumper which was looking ugly. When I asked, I was told that this might have been removed in the process of rubbing and polishing. This is not the type of delivery one can expect from a brand like TATA. Those people even noted my name for reference and assured me that they will register a complaint with the dealership and I will get a call very soon from Tata Support and Delivery Feedback to fix this. There is no such communication happened till the time of writing this email.

3) There were multiple Stains on Seats and were also looking unwashed :

The plastic cover of the seats was already removed and there were stains on the front seats. There was no proper paper floor mat provided and the stains were discovered on the mat between the dashboard and the car door also. I was told that the car was washed overnight and that was the reason for the dust and for not looking like new.

I am attaching all the photos taken at the time of delivery for your kind perusal.

Manufacturing Defect Issue :

The immediate next morning from the day when I took the delivery of the Car, I observed that there was some oil leakage from it, then I immediately called the sales person and informed him regarding the engine oil leakage. He, then informed the service center about that and told me to drop the Car to the same. There, the Service Engineer was appointed for me to look into the matter. He spotted some Engine Oil leakage defect. I asked him that whether he has seen such kind of issue earlier, he told me that these things don't usually happen in new cars. Thereafter, I went to the CRM Team Manager, namely Miss M Sindhu, and told her the whole set of incidences happening to me since the time of taking of delivery of the vehicle. She told me that they have already informed the manufacturing team of the Company regarding the Manufacturing defect discovered.

After two days, I went to the service station to check the status of my Car and complaints. They told me that there were some discussions going on with the team from where TATA get the Nexon Petrol Engines manufactured ( Sanad, Gujarat) and that they were working according to their instructions, shared pics and videos about the leakage. But even after worked upon on those instructions, the Engine leakage problem was not resolved and that made them called upon a Support Engineer from Gujarat Manufacturing Unit and they did spend one more good day with him in the investigation and fixing of the relevant cause. After that, they ordered a part which was in transit.

After having a healthy discussion with them, I got to know that they are trying hard to resolve the issue by applying various permutations and combinations but they are yet unable to get the control over the problem and that is why according to them the vehicle is still not in the deliverable condition. It means, they are saying that the vehicle which was already delivered to me some days before is now not in the deliverable condition. They are telling me to wait for some more days so that they can make the vehicle in the deliverable condition. Its been a week now and I have not received any kind of communication from them till date.

All the things happening with me since the moment I have taken the delivery are not acceptable from a brand like TATA's. I have not yet driven my Car even for 50 Km and the problem has come. I don't think that there is any need to remind who you are and what image is there in the mind of the people for your brand. I had already worked with Tata Technologies, in the Software delivery team, JLR (Jaguar land rover) UK, and that is another reason for my trust on the brand.

I have also dealt with Maruti, Hyundai, Bajaj, TVS, etc. in the past. But, this was my first experience with TATA vehicle and I can say you very confidently that this is the worst one. I am getting all the advises from my friend circle and colleagues to make this matter popular on social media sites and file a complaint in the Consumer Redressal Forum. But, I know the value of time. I can understand very well how much time and efforts it takes to make a brand renowned globally. I don't want to initiate such any action, since it will only bring a slur of the name of TATA. Though, I have lost my trust in your brand, yet the only remedy that I am expecting from you at this point of time is Exchange my vehicle and provide me a new Car. I don't want to use that newly repaired Car again. Moreover, I want to get compensated for the mental harassment also which is greater than all the things explained above.

I don't wish to bring any legal action against you at this point, but I want to bring this to your notice, as I expect a proper resolution for the case ASAP.

Vehicle Purchase Date - 18.03.2018

Vehicle Name - TATA Nexon (XM)

Vehicle Engine Number - REVTRNO3BRYK18053

Vehicle Chassis Number - MAT627221JLB10854

With warm regards

Rajat Singh

+91-[protected]

Dear sir,
I have brought tata tiago xta on 18/03/2018 from vadodara : abc auto link dealer. At time of delivery sales person mr shiv kumar has told us that they will give matting and mud guard free, on delivery date also it was confirm with him he said yes you will get free, when we got car delivery at that time matting and mud guard was not there, when we have complain for the same, executive mr. Shiv kumar told it is not there in your deal. This was ridiculous answer when we ask we will purchase it he told me that matting and mud guard is out of stock, if it is out of stock how can he tell us that we will give you accessories in advance. So he was doing fake business and unethical way capture the attendance of client.

Thanks and regards,

Binita patil
Vadodara - [protected]

We had very bad experience with Tata motors customer care / service support today. We got our Tata tiago delivered 10 days back came out on a family trip from Bangalore to ooty with 2 months old baby. We were on road till 3:30 pm on road for service assistance. Never recd call to assist us.. never expected such a worst experience with Tata motors..