Tata Motors Complaints & Reviews

I purchased Tata Tiago from concord motors Baner, Pune.
Right from the start I am observing, they just wanted customer but nothing to do with customer satisfaction. They are offering anything to attract the customer but at the time of actual vehicle delivery they start saying please get the insurance on your own or this much concession is not possible. They should have known the fact that how much they can offer so that customer will not suffer at the 11 the hour. This was the scenario and harassment happened at the time of car delivery. Now the real panic start to get the rto passing and vehicle number. I got number after 48 days after car purchase. I know there was some problems with rto but I want simple thing from them. At what date my car number and rto passing request was logged in to rto system? Why they are not providing me this details?
Suddenly they got their payment from the customer or bank and they give us a car then no one responds to customers requests, calls, they give number of another person and try to avoid customer.
Actual car from Tata motors is fantastic but your dealer especially concord motors Baner is making me fustrate alot.
Please do something on this issue.

Sir
I have purchased this car on july 2016... For the first one month it was good.. But suddenly as the weather got cooler, it started giving jerks in the morning time.. Then the reverse parking assist failed... The speakers were horrible on high bass...
As winter came down, the car became a horse cart giving so much of jerks like i am riding a horse cart rather than a 5 lac rs car... Complaint with the local service centre... They took my car thrice and kept it for 2-3 days each time but were not able to get it right... Only the parking assist issue was resolved which still fails now and then and unknowingly we tend to hit something while reversing the car...
Then 4th time i got the num of crm mr ankur sharma, he again asked me to send the car and this time kept the car for 4 days and after this period, he told me that i have checked your car and there is no problem at all... And sent the car back to me... And the problem still persists... I again complaint the service centre... They again sent their technician who admitted that their is a problem... And they told me to send the vehicle to workshop... I asked them to arrange for a pickup and asked the workshop for pickup several times but after 7days of check up at my home these people are not arranging for pickup...
Please arrange for the pickup and get my problem resolved and if you can not then get the unit changed as it is manufacturing defect...

I have bought tata tiago as on 10feb, 2017 from panchkula, neither the sales person of the dealer as well as your rep have not briefed about the warranty scheme of the car, the whole staff is so arrogant and anti customer that they have nothing to do once the product is sold. Also when approached about teflon coating of the said vehicle they are just passing on to the next person line by line, when enquired about the job, the concerned person of related job was not available, just passing & passing, as i was out of station my wife requested the dealer to pick up the vehicle for teflon coating, but nothing has been done so far& two days have been passed but the problem is as it is. If i were aware of their of such behavior i have not ever brought this car. This is the reason why people hesitate your product from buying. For ur kind info. I have 7 cars of diff. Make in my family but experience with u is of very disappointing nature.

Dear sir,

I was proud to be an part of tata motors by buying an tata indica v2ls as on 05-dec-2016 from gurudev motors, arumbakkam, chennai.

Vehicle no: tn 18 ak 0299

I have attached my copies with this email.

There is an problem i'm facing in my vehicle which is not rectified for a long time from the first service, i requested them several times but no response, i would also like to inform you that the time of delivery both the left side doors was not properly tightened, when i informed this they said it can be done in first service but nogo. After several reminders no action was taken by them.

In the first two months of the purchase they have changed 2 driveshafts, 2 backstuds & also front wheels two rims, still the same problem

My complaint # 1-[protected] / 1-[protected]

Gurudev motors said they will send the person from tata motors (Raghav & rishab), yesterday they came tested the vehicle still they were not able find the problem so i asked them to give an written statement that the vehicle is in good condition but they regret to give the same & said to take the vehicle to concord or tafe.

This is the only reason where i lose the respect on tata motors which made me to write this email as an complaint.

I am really very disappointed with the vehicle & service provided to me, this is the only income for me & i am unable to go to my daily duty which results in not paying me dues.

If this email is also ignored & not taking any action, then i have to take this issue legally, as i am the only sufferer in this problem.

I hope there will be a permanent solution for this issue.

Thanking you

Mohammed nizamuddin

I bought this car from Aristo Motors Gurgaon in the month of July with reg no HR 26 CY 6914, this car from the very beginning tested my patience, be it fuel efficiency, engine missing problem, battery getting drained if not driving for mere 2 days. Is this some kind of a joke, I have bought a new car or an old car. The car is giving me troubles every day, and if this is the case with a new car from Tata Motors, then I would strongly recommend not buying this car, this is the most pathetic car in the segment and my experience with it is awful. The people in the service station are always helpless be it Aristo Motors or Arya Motors from where I take the services, they know nothing about the car, all they do is just write a mail to Pune team, and Pune team never comes up with a solution.I am feeling cheated after buying This car and want to return back the same and want my money back, as there is no point driving a crap car made by Tata, the most trusted brand of the country, this is how you guys betray us. Just take back your crap and return my hard earned money which I invested to buy your pathetic car.

We have purchased Tata Zest XT in the month of April 2016 and facing regular issues From the day it was handed over to us. The very next day the issue of Power Window switch board came in due to which we cannot close the glass keeping our car at maximum risk for complete 3 days & same was sorted out only after we have visited the Service Center back in Delhi. No onsite support was made available throughout our Journey. some or the other issue continued to come in since then, now again from the last 2 months we are facing the issue of Steering getting locked while driving. This is highly annoying to have paid so much amount for a car and still facing the issues since the day it is handed over to us. The response which we get is very unproductive & one or the other problem continues to come up. From the last 2 months we are having a problem of steering lock in our car. while driving a steering gets locked all of a sudden & it happens continuously. and it becomes really impossible to drive a car. Having got it checked with the Parparganj, Delhi Service Center where they have kept it for 2-3 days the problem still persists. and it is very sad that even Service center is not able to sort out issues after keeping it for 3 days. The kind of Problems coming in on a regular basis hints that we have been handed over the Rejected / Faulty / Old Car at the time of Purchase. The kind of Service Standards Expectation from such a reputed firm are completely shattered as neither the customer care team nor the Service Engineers are capable enough of detect the accurate problem & solve the issue.

I'm undergoing an extremely frustrating situation with my Tiago XM where the steering of the car has a serious issue which your technical support are unable to resolve even after 1.5 months of my continuously running after them.

I purchased my Tata Tiago in the last week of October from one of your authorised dealers- Jhunthra Motors, Sirsa. During my car's first routine check up I tried to complain against an issue with the steering of my car which I was facing occasionally. At the time, they were unable to identify the same and I don't blame them as the issue didn't appear there.

(Issue: The steering of the car tends to be very light and irresponsive once you start moving it and there's zero back pull even at a speed of 30 kmph and after driving a couple of miles the problem would automatically disappear. That's quiet serious because you never know how much you need to roll your steering which can be life threatening)

Later after a week or so, I visited the work shop again because of the same issue which was now becoming more frequent. They contacted their superiors and tried to arrange a visit from someone who could handle the things better. Mr Pranay, CSM based at Ambala could finally come down to Sirsa after 25 days of my first complaint and 4 visits to the work shop and could fortunately identify that there's some serious issue with the car steering after comparing its behavior with another Tiago XM.

It took another 20 days and 3 visits of mine for me to finally get a SORRY figure from the comany saying that this is absolutely normal. I must inform you that by the time they gave up, the problem had started showing up at every ignition. The final remedy they gave me was so frustrating as they said-

1. this problem will disappear once the car touches a speed of 40 kmph or
2. If at every ignition, I rotate my steering to extreme right and then extreme left the problem will disappear.

Ive never heard of a car which behaves notmally only after doing such embaressing actions every time you start it. Recently I was about to meet with a very serious accident because of this issue and I had my family with me and believe me that brought tears into my eyes. Just because you don't have a solution doesn't mean that you run away from a problem. Such support system might prove to be a serious dent on the company's reputaion.

Now such insensitive behavior from your people has left me with no other option but to file a complaint in the Consumer Court but before I go there I must inform the company what I've been going through after trusting them.

Thanks for listening.

I have been trying to explain to service center form day one that my Tata Zest ( dec14) has: a) noise and vibration in shockers, b) Car sometimes runs on its own c) poor power in first gear d) High Engine noise e) Cranky noise in reverse gear .
Service center people use to laugh at me . Shockers have broken thrice, all other problem persists .

Believing the brand Tata was a mistake. Tatas for me is a Deaf and careless organisation. I think must be good for trucks 

My name is Pramod kumar Sharma. My PAN No.BESPS4764Q has been lost during my rail journey to hometown and accordingly I have made the complaint by telephone to authority.
Kindly note that I came to know that someone has misled my PAN No. BESPS4764Q and has took a loan from TATA MOTORS FINANCE LTD.(Copy of the CIBIL consumer credit information report is attached.)
This is for your kind information and further directives.

Regards,
Pramod Kumar Sharma
Mobile No: [protected]
Email: [protected]@gmail.com

सेवा में
टाटा मोटर लिमिटेड

विषय -: अनापत्ति प्रमाण पत्र (NOC) निर्गत करने के सम्बन्ध में

महोदय

निवदेन इस प्रकार से है की मेरे द्वारा दिनांक 26.10.2008 को ओबरॉय मोटर देहरादून से टाटा ऐस क्रय किया गया था जो की टाटा मोटर फायनेंस से ऋणी था मेरे द्वारा समस्त मासिक किश्ते दे दी गयी थी परंतु अंतिम किश्त देने के समय जो की लगभग 9347.00 (नो हजार तीन सो सेंतालिस ) रुपये की थी को लेने से कंपनी के अभिकर्ता द्वारा इंकार कर दिया गया एवम उसमे अतिरिक्त शुल्क जोड़कर मुझसे लगभग 14000.00 (चोदह हजार) की मांग की एवम उक्त धनराशि का चेक वह मेरे घर पर ही छोड़ कर चला गया उसके उपरांत मेरे पास दिनांक 11.12.2013 को कंपनी के अधिवक्ता श्री मोहित गडकरी एंड कंपनी का पत्र आया जिसमे उन्होंने मुझे रुपए 22940 .00 (बाईस हजार नो सो चालीस ) जमा कराने के लिए कहा गया अन्यथा क़ानूनी कारवाही करने हेतु कहा गया जिसके प्रतुत्तर में मेरे द्वारा उनको दिनांक 07.01.2014 को भारतीय स्पीड पोस्ट संख्या EV[protected]IN के द्वारा (पंजीकृत डाक द्वारा ) अवगत करा दिया गया था की में मूलधन देने हेतु तैयार हु परंतु जानबूझ कर लगाए गए अनावश्यक अतिरिक्त अधिभार को में नहीं वहन करूँगा और उसके पश्चात् आज दिंनाक तक लगभग तीन वर्षो तक भी कंपनी द्वारा मुझे अनापत्ति प्रमाण पत्र (NOC) निर्गत नहीं की जा रही है जो की सीधा सीधा मानवाधिकारों का हनन है अतः में आपसे पुनः निवदेन करता हु की कृपया अपना बकाया मूल धन रूपये 9347.00 (नो हजार तीन सो सेंतालिस ) मेरे से चेक, नगद, ड्राफ्ट, आदि किसी भी रूप में लेकर मेरे वाहन संख्या UK07 CA / 1118 का अनापत्ति प्रमाण पत्र (NOC) निर्गत करने का कष्ट करे ।

सलग्न प्रपत्र -:
१. अधिवक्ता श्री मोहित गडकरी एंड कंपनी का पत्र
२.मेरे द्वारा प्रेषित पत्र की छाया प्रति ।
भवदीय
राजन कुमार गुलानी

Hi,

I took delivery of Tata Sumo Gold on December Mid from Tafe Reach Ltd. Unfortunately, I've not received any proper support from the sales person or heads. This is the second complaint being raised. My vehicle(TN 14 J 1671) was delivered with scratches and dents, it is still yet to be rectified by the authorized person. Very poor followup. Almost 2 months to pass and not received by Registration and permit from the showroom. Considering to drop purchasing from Tata Motors again in future. Will make sure, this reach all my friends. Being an Indian manufacturer, make sure you satisfy customer in service aspect so that you get that in return from them. VERY POOR & UNEDUCATED CUSTOMER SERVICE. KEEP IT UP. f..

On December 24th 2016 I was bought one tata magic mantra from "BOKAKHAT AUTO AXIS" Through tata motors finance limited. They told me to pay a sum of rupees 150000(one lacks fifty thousands) and I payed the amount by cash. Then they deposit rs.90, 000.00 in my a/c and withdraw through cheque. But when After 3months I was unable to get my money receipt and financial documents I called them("BOKAKHAT AUTO AXIS ") many times but they don't pick my phone, Then I am contacting to the tata motors finance limited, jorhat branch and they provide me the actual information that, "BOKAKHAT AUTO AXIS" payed them a sum of rs. 91, 000.00(approx") as down payment . and still I have not able to get any money receipt from them.

Oh that's the reason why they not picking up my phone. Coz rest of the money (sum of total rs.50, 000) they loot my hard working earned money.

So Plz take some action otherwise your(TATA MOTORS) Reputation goes down Deu to such type of dealers...
All over the world tata has a unique reputation. So Plz be aware. And take some necessary action.

I own tata bolt (ap31 dc 8769)from the first service onwards the one complaint i m giving is the faulty music system till date the harman staff changed the music sysytem 3 times but r not taking any resposibility in clearing the problem last time i raised the complaint on dec 27 at the Gm level till date i didn't got any response so please kindly solve my problem
Srinivas alla
[protected]
[protected]@gmail.com

I gave my car for Servicing / repair at Tejaswi Motors, Hitech City, Hyderabad. This is the third time I have had to give my car and each time the experience was worse than the the previous. This time it was the worst as the Management and body shop manager (Jagadish) does not even care to answer phones. The problems are,

1. utterly poor responsivenes - they are not sure when will they complete / getting work done through workers
2. Extremly money minded
3. Zero customer orientation - talk roughly on the phone, lie about work and say it will be completed in a day. After 9 days, the work hasn't started properly yet!
4. Escalating it to Service desk is not resolving anything at all.

They promised home delivery, and for half a day I am waiting at my doorstep and no answer to the phone calls again.

I seriously urge the Management to fire Jagadish and compensate me for the loss. I shall take every step to prevent my family and friends from ever purchasing any Tata brand product as these incidents have demolished my years old loyalty to the brand.

Yesterday on dt- 24/01/2017 i was driving and 6(Six) no. of people came by bike in front to my car and told me to stop driving and take away my car key and told me to give Rs.50, 000 as i am not submitting my installment. tyey scolded me and told to go with them to one of your manager who was near in the way. As i told the my problem how i am facing problem to submit my dues they again and again scolded me. then i called THE IIC, Ploice for help and with in a minute the PCR came they all left away.
So, My consign Is if you are not helping the customer then why harashing them in such a way ???? My Car no. is OR02BM5940 and my contact no. is [protected] & [protected].

Sir,
I have purchased tata safari storme from gola ganpati haldwani on 1 st jan. 2017, After lot of followup i am not getting all document of purchased vehicle invoice copy, temporary no.& certificate and form for R.T.O. . even after 23 days.

They are not providing the accessories as well after 23 days.

Please help

Ashivani kumar
[protected]

I kept my Tata Zest bearing number MN01S7804 Chasis number. MAT623226ELK25945 for repair at Tiddim Motors, Imphal, Manipur March, 2016. I have called them up for several times whether or not it is repaired/finished. Sometime, they didn't pick up/refuse to response my phone called, until now they have not completed repairing, it is now already 23, January, 2017 which is about 11 months. Kindly help.
Yours faithfully,
Prof. Lal Dena
(M) [protected]) Email: [protected]@rediffmail.com

Pls CLR that appointment latter fake ya true .tatamotors name are demond is 2500 / to refundable mony on joinng and training. Pls CLR true ya fake

Mera NAME Ahmed Ali he
tata motors Sanghi brothers lasurya thana indore (MP) se truck number MP09HH0205
Model 3118 maine liya tha per 30 months se main tata works Shope ka chakkar laga raha hu par kuch bhi problem ka salusan nahi Hora he
Meri truck mp09hh0205
Sanghi bros.lasurya indore me khari he
Main bahut parishan hu
Please sir
Maine service ke liya tata workshop
Me MP09HH0205 truck bheja the service Karke gari 5km Only running hua or head se oil bahar ane laga
Maine wapas tata workshop me gari laya
Mujhe workshop me bata ya Gaya Ke head kharab Horaha he...or oil bahut garha hogaya he uske baat koi kaam nhi horahe
Meri truck ko problem solve kiya jaye
My.number.[protected] pls help

1. Body is getting sound like old vehicle even if car ride on small speed breaker.

2. GEAR LEVER is getting vibrate and sound (kiirrrrrr) if I cross more than 80 speed in 5th Gear. Sometimes in 3rd gear also at normal speed.

Already I given complaint during second service, but problems were not resolved .

After 2 days of service, someone called me from TATA moters for feedback of service. I explained...