5-Star Safety SO CALL BY TATA PROMOTING -TATA PUNCH.
HERE IS THE INCIDENT WITH ME 2 DAYS BACK.
Tata Punch is the only car in the segment that got 5 stars at the Global NCAP crash test rating. Other than this, Punch is equipped with dual front airbags, ABS with EBD, a high-speed alert system, front seat belt reminder, reverse parking sensors, and more. The AMT version of the Punch also gets a traction control system.
Read the above caption and feedback from friends and family and walked around the market for 3 months finally bought my first car From TATA- Model TATA PUNCH ACCOMPLISHED DAZZLE (AMT) ON 24TH JUNE 2023 ON MY WIFE BIRTHDAY from Dealership -GO-Auto Private Ltd. Delhi -Okhla Phase -1
My Car Details are as below:
MAT634084PPB[protected] Chassis No
REVTRN20BWXM[protected] Engine No
HR87L[protected]Registration Number
Very bad experience with Tata Motors service | PUNCH AMT
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This is my first post on TATA PUNCH-AMT. Although I should have posted something positive to start with sharing my experience that I went with TML (thought a lot before posting as this is about the car I loved – Tata Punch). It might help others who are looking for such feedback before making decisions about Tata Punch or other Tata cars.
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Issue Engine Mounting System:
I have had a Tata Punch-AMT for the past six months and fifteen days, with around 8, 000+ kilometers on the odometer. The car had been driving smoothly up to this point, save from a few small problems and typical fit and finish faults.
On December 14, 22 at around 7:45 a.m., I had a serious problem operating a vehicle while traveling from my home in Faridabad to my office in Gurgaon. I never imagined that when driving this car, something would occur. I'm still anxious and startled by what happened yesterday; trust me, I can't stop thinking about it.
1. Through my car's Bluetooth, I'm conversing with my sister. I suddenly hear a loud noise coming from the car, so I grab the handbrake and push, and at the same moment, the car breaks into oncoming traffic. The cars behind me also apply forceful brakes, and I get stuck in between them. People start yelling at me on the road where I am stuck. and using derogatory words, making it difficult for me to know exactly what to do. I feel like I'm blindfolded right now.
2. That my vehicle was in the center of a highway and that it was morning office hours, anything could have happened if a car had hit it from behind. Thankfully, we escaped unharmed, and after a mere twenty to thirty seconds, I succeeded in pressing the brake pad with my toes.
3. I pulled the car to the side of the road and waited for a while. After that, I went to a nearby car and checked all four tires because I thought one of them might burst or get punctured. When I started the car again, it ran for almost ten meters making a loud noise, and it began to shake violently.
This time, with this car in the middle of the road, I lost all control over what to do and how to do it. I felt really ashamed. Eventually, I had to write down the number of a service supervisor and give a call him. He helped me contact TATA to decipher the toll-free number. After much work, I phoned the register and waited on the IVR, all of which I did while sitting on the road for more than an hour. After waiting in the road for the following 1.5 hours for the toe VAN to arrive,
4. The incident with Service Supervisor Yogesh Pandit -Arya Motor
I made an auto reservation and arrived at the servicing center along with toe VAN. It is almost noon at this point, and I'm still wandering around the service center. Tata Motors Cars Service Centre - Arya Motors, Sector 52 GURGAON. Nobody is there to talk about what happened or to give this toe automobile onboard high priority.I continued requesting a security card and asked someone to assist but by bad luck, I had to wait and my TURN came and so called very genius supervisor Mr.Yogesh Pandit assigned by the service floor. I simply told them what happened on ROAD. He opened the JOB CARD WHICH IS ATTACHED.
After updating the incidents to Supervisor Yogesh PAANDIT now teaching me warranty terms and conditions i.e this broken bracket assembly (this part used to HOLD ENTIRE ENGINE AT BONNET) by me Rs.1400/- for the engine bracket mount and if any outside work is done that is also payable He is not checking on the ground of car where continue OIL Like something is leakage.
WHILE DRIVING CAR ON RAOD CAR ENGINE FALL DOWN ON ROAD- I STILL SHOKED THIS TATA VECHILE OR TOY.
The incident with Service Service Manager Amit Sharma---Arya Motor
The very next the Service center (Arya Motor), and explained about the incident & issue with the CAR ENGINE. The SC Manager simply pushed back & said that it was due to my driving style and that I must have driven and hit the car. They didn’t accept that it could be due to quality issues & a mechanical failure. The SC Manager just said it at my expense & didn’t make any effort to look more into the issue He was quite casual & mentioned that they keep getting such issues the oil change (bleeding) should fix it. At the height of their casual attitude, the concerned people at Arya Motor even suggested recording the video if the issue reoccurs in the future, in a way and providing evidence. Horrified SERVICE TEAM BELIEVE ME.
indicating that I was lying about the incident. Upset by their attitude, I told them I would surely take the video if I remained second time lucky.
As I had been through the incident & I consider myself lucky to be still out there and I lost confidence in driving the car with family anymore and thus I was not in the mood to take any chances. I told them that they should investigate more & if needed.
SC Manager and supervisor cautioned rudely that if I am willing to pay the price of any replacement he will get it opened. How could they decide on future courses without finding the fault? It also showed a total lack of empathy & understanding and, a lack of concern for customer safety on the Service center’s part & they have been infamous for that, and I witnessed it. They didn’t even explain how the Engine got OFF the ROAD WHILE DRIVING the car steering got locked & if there was any other problem in the vehicle. They just told me that it might be due to an air bubble & it wouldn’t happen again. By that time I lost hope of getting any kind of help or fix there at SC.
Discussion With Tata Customer Care Executive (Ankur Customer)
After being turned over to the service center, I called customer service and asked them to put me in touch with a TATA higher authority. Ankur Sharma, a Tata Customer Care Executive, answered the phone, and I told him everything that had happened on ROAD. He then said he had called the service manager at Arya Motors and would get back to me in two hours.
Ankur was able to assist me in two days, and after much debate, the automobile was fixed. We will now cover it under warranty, and Ankur is prepared to drop the car off at my house. However, I remained silent until I received Tata's complete service test report, which explained why HPPENS occurred and how the vehicle engine malfunctioned.car engine falls on ROAD WHILE DRIVING...
Plan Ahead for MY TATA PUNCH
I plan to sell the TATA PUNCH now to avoid any such future nightmares & risk my family, but to go for a trusted Maruti or Hyundai car, where there are lesser chances of such issues arising & better after sales.
Thought to share my experience with all so that it helps others who can learn from my experience.
If someone still wants to go ahead with TATA PUNCH there is a very high likelihood of one or the other similar bad experience that might make you repent of your decision to buy a Tata car despite so many real experiences of customers being shared. If someone is adamant, like I was, to go ahead then I suggest that they can look at the Manual option - but be ready for such after-sales shockers there as well.
Still car at the service center at ARYA MOTOR AND ASK ANKUR SHARMA TATA REPRESENTATIVE WANT no cover for service advisor and service center, please.
We are not going to tolerate any nonsense.
Share the comprehensive report maximum by Monday.
I had been a very avid supporter of TML from the time I purchased the car & even promoted TATA PUNCH in my circle & some of my friends brought TATA PUNCH after that.
I am utterly regretful of the decision to spend 10L on a car that broke down within 6 MONTH (at 8000 K Kms). I never had such an experience with my earlier with cars.
With this conversation, I asked TATA SERVICE TEAM AND HIGHER AUTHORITY ME AND MY FAMILY why I DRIVE a TATA CAR ANYMORE ON THE ROAD???
Happy Driving .. !!
PS: Apologies for the long post (didn't want to avoid mentioning imp. facts).
Tata Motors customer support has been notified about the posted complaint.
