Tata Motors Complaints & Reviews

Date of registration & Warranty date are in correct for Nexon in TMSC app have already informed cargo motors dealer but they aren't doing anything.

I purchased my car Tata punch 5 months ago but when I went for a long drive approx 150 Km the vehicle got starting problem then I pushed several times then it got started and I return and visited Motogen Service center Ranchi from where I bought the same then supervisor told that there is no problem after that incidence again I went for long drive yesterday and same problem was repeated and I was with my family with 2 little children and the car was not starting from 12 noon till midnight 12 am Iwas facing lastly my car was towed and now the car in in motogen till now they couldn't solved my problem.

I am tired of waiting for their useless service center to call back after emails also no response from the seller or customer care
My car is giving milage of 8 and they have sold a defective piece and ignoring my emails.

I Teena Kumawat have Purchased Tata Safari XZA+O Dark addition, from Sugandh Automotive Ratlam on dated 21.07.2023, after one month of Purchase i was facing issue with The vehicle, on 7000 Km Thali was damaged, than i visited to showroom and changed this by my own cost than after one day Staring started vibrating, than i again sent vehicle to showroom and i told them that this should not be happened with new vehicle, but they done temporary servicing and returned vehicle to me again, i always face problem in speed and gear when vehicle Cross 100 KM running, i faced that vehicle engine stopped automatically this happed with me four times in last 4 Month, Tyre got damaged in 9000 Km only that has been changed by me at my own cost. Breakpad has been changed by me two times.
This is totally defective product given to me.
I believed that TATA maintain highest quality standard but this time really disappointed to me.

Product-Vehicle : TATA HARRIER XZAS DARK, NOV 2022
Chasis no: MAT631624NWN81421
Engine no:[protected]
Regn no: 22BH6095F
Dealer: AUTOMATRIX, MANGALORE, KARNATAKA

Ever since I have purchased this vehicle, there has been an issue with the entertainment system connecting with Apple CarPlay. Issue of fluctuating connectivity with my mobile iPhone 14 Pro existed and still remains, This could not be corrected despite several visits to your service center and them updating the software.

Now, of late the Steering Buttons for music system stops operating intermittently. At times it works and many times it doesn't work. These issues are lingering since the time I purchased this car.

Your service center is least bothered about resolving this, they just update the system and hope the issue will be resolved. It is so annoying to have such issues in a 28 lakh plus car.

Why isn't the company trying to resolve these?

My car is nearing completion of One year., I would request your intervention and arrange to replace the music system and its controls which seems to be the fault.

It is requested that the issue be taken on importance and music system and its steering controls be REPLACED IMMEDIATELY under Warranty.

Lal Mohan Pandit
[protected]

Dear Sir,

I would like to make this formal complaint to your esteemed self regarding a horrible experience of mine at Race Course Tata Tafe Access Coimbatore. The sales person responsible for this horrific experience is one Mr.Manikandan.
I had made an inquiry through online portals and received a call from a sales person from Race Course Tata Tafe Access, Manikandan. I informed Manikandan about my requirement for a test drive of Nexon which he did not provide immediately giving some excuse.
I took the test drive elsewhere and informed Manikandan on the 3rd of November
That i would like to purchase a mid variant SM S NEXON.
At this time I expressed my urgency informing him that I DID NOT WISH TO BE PAY EXTRA ROAD TAX OF 3% which would kick in anytime if government passed the GO. Manikandan told me that they had no stock of this vehicle but that i could come to tafe office on Race Course road to take a look at SM S that they had stick of.

My daughter and I visited the TATA TAFE office on Race Course Road on the 3rd of nov . At this time also Manikandan did not show us the variant we wanted to purchase. He showed us the one with sun roof but when we told him we wanted the SM -S variant and also wanted it in the next day or two ( to avoid paying extra road tax ). Manikandan denied having this but told us he would get back the next day after checking with availability in other cities.

The next morning at 11 AM on Saturday the 4th of November Manikandan called me informing me that a vehicle was available in Erode and that he would get it for me immediately.

He then demanded I pay Rs.21000/- immediately and sent me bank account details and code to pay using gpay which i paid immediately. Screen shot sent as attachment. He told me he was not available in office that day but
He took my pan and aadhaar details along with my email account details but did not send me any confirmation of amount paid towards advance.

Manikandan promised to meet me in the tafe office on Sunday and hand over receipts etc. And promised to give me a confirmation of booking made for the vehicle available in Erode on the same day as he said he was on leave on Saturday the 4th and took the money alone without furnishing any receipt. I requested him to send me an email confirmation of receipt of payment which also he said was not possible since he said "tata had stopped sending emails" . This statement was indeed strage !

On Sunday he did not take my calls
On Monday when I called to ask if the vehicle had come from erode he told me they would drive it down. At this point I told him I would not take any vehicle that was driven down from any place. I now instructed him to bring the vehicle in a truck in new condition if he wanted me to buy it.

All these conversations were only on call. On Monday my vehicle had not arrived and Manikandan now became a big vague about delivery dates.
Attaching whatsapp message proof of conversations exchanged to prove the flippant and disrespectful manner in which the transaction was treated till date.
I received no more news from Manikandan and my calls went unanswered. Screen shots of calls attached.
I then asked for a refund of my money and also told that since delivery was not happening I may end up paying extra road tax. Manikandan responded by calling me and saying he was hospitalized ( obviously a big lie to get away with the horrible service provided) stating he would arrange for my car delivery the next day. That day also there was no news from him and on calls he once again said he was unwell and that the car was on its way from Erode. I told him it would hardly take any time for vehicle to come from erode and even offered to get it myself from erode to see if he was genuine.
And then I realised that Manikandan was not interested in delivering the car before increase in road tax. I continue to ask Manikandan on call if he would give me the refund but Manikandan finally told me that I could go to the tafe office and that someone would contact me and show me the car which he said he had arrived. The next day when I went to the tafe office on Race Course road one person whose number I am attaching ( +[protected] called me and showed us a car which was parked in the yard which he claimed had been there for a very long time and that it was the car that Manikandan had ear marked for me. This car had already run a few kilometres and was in a very bad condition and the person who showed us the vehicle then informed us that road tax had increased by 3% from the day. The fact that the car had been in the yard and that because of Manikandan's negligence I had to pay 30000 more tax show does the negligent terrible attitude of the sales person and at this point I did not want to have anything to do with tafe access worried that future transactions with them will also be as terrible and causing me more mental strain. I also did not want to pay the additional road tax which had kicked in because of delays caused by Manikandan negligence.
When I requested that I should be given a refund the person who was co ordinating with me with me on behalf of Manikandan brought out a yellow form with the receipt which should have been given to me my Manikandan at the time of taking my advance from me I have. I am sharing that yellow receipt which I was asked to sign ' pre dated ' attaching the same in this email for us proof that this particular yellow chit or receipt was never given to me by Manikandan done and when I request it for a refund of the 21000 that I had already paid I was asked to sign on receipt predated so that money contain would not face any problems inside the organisation. Was not given to me by Manikandan but a signature alone was demanded for me to be able to get the refund I refuse to sign this paper and I still demanded that I received the refund to which the manager try to pacify me by offering reduction in price which anyway did not meet what Manikandan had promised. Delivery of the vehicle at the price of 10 lakh which is also seen in this WhatsApp message that I attached here with. The manager offered a reduction but I still had to pay extra road tax which I was not willing to do.

The below is my claim and request and this should be considered as a legal claim from a begruntled customer and made immediately

1. I would like to get my deposit money refunded to me at the earliest to my bank account. I would like immediate action to be taken and against Manikandan based on this complaint and with no further delay I would like my 21000 to be refunded
2. This procedure of simply taking money from customers promising to book a particular vehicle and not delivering it and requesting and requesting customers to sign on papers predated is indeed illegal and should be considered as illegal by companies of repute such as Tata motors.
I would really like appreciated if the amount is refunded at the earliest if I am kept in formed of what action is taken against Manikandan. One miss Lakshmi the customer relationship manager was the person who tried to get a signature from me on receipt which was originally not even shown to me. After I have met her and I had been refuse the refund she has try it to send me emails as if I was customer it and informing me that road tax increased which was one more way of showing the lack of integrity as well as lack of customer service next
the manager you had inform me that the vehicle that was your mark for me by Manikandan had been lying in the yard for many many days. If that was the case Manikandan should have simply handed it over to me helping me avoid the extra road tax which I had clearly informed him I wanted to avoid.
I am hoping that this email would be considered in the right spirit as a request for refund with every proof provided here along with the payment proof also and all chat screenshots added for additional proof. The receipt on which I would ask to sign post five days after the amount was received my Manikandan is also attached here with.
I would very much appreciate a response to this email at the earliest along with your contact numbers to enable me to feel at ease and feel confident that the amount that is due to me by Tata motors will surely reach me at the earliest.
Thanking you,

Warm regards,

Priya Ramakrishan

B.E., MBA, LLB
Legal Manager, Visual Marketer
Coimbatore Dist. Tamil Nadu
India I Mob: 0091- [protected]

Dear SIr,

Please check email and also sending as attachment all proof for the same.

Thanking You,

Warm regards,

Priya Ramakrishnan
B E, LLB, MBA
Legal Head VM

Show quoted text
Resending this email hoping for a response.

Show quoted text
Dear Sir / Madam,

Please check emails sent to you and kindly respond. Request for refund of money taken by Manikandan and refund not provided inspite of him not delivering vehicle and having been utterly negligent

Thanking you in advance,

Regards,

Priya Ramakrishnan

[protected] Forwarded message[protected]
From: Priya Ramakrishnan
Date: Sat, Nov 18, 2023, 8:37 AM
Subject: Complaint against Manikandan sales rep at Race course Tata Tafe cars and refund request
To:

Show quoted text
Dear Sir,

Kindly send me address for us to take this up through proper legal channels and consumer protection council since it's been 18 days since amount has been paid and there has been no effort to repay the amount. Since this has caused grave mental agony and loss of amount Mr Manikandan would be liable to civil legal action for negligence in duty.
I don't see any address or number provided in your email nor any progress in sending me the refund.

If I do not receive the refund in the next 24 hours I will be proceeding in the consumer protection council in Coimbatore where the cause of action arose

Thanking you
Regards

Priya
Show quoted text

Myself is Raja Sankara Pillai, residing in house at Kollam District, Kollam, Kerala. I would like to lodge a formal with you regarding problems I am experiencing with my car bought in December’2022 and request your kind intervention to correct the issue immediately
Kindly note that I have purchased my Vehicle as per the following details
1. Name of the Dealer Muthoot Automobile Solutions Pvt Ltd, Kollam, Kerala-691020
2. Contact No. [protected]
3. Vehicle Model – Nexon
4. Vehicle Registration No. KL61 AF8184
Before the time of First Service I started having troubles with wiper. During First Service I have requested them to correct the same. They assured they will check and correct them. During second service also I faced the same issue and inform them to correct. Last week, on a rainy night when I drive the car the wiper was not functioning properly. As wiper was not functioning properly, I was unable to see the vehicles coming opposite to me.
Today my wife visited the Muthoot Tata service centre to raise the issue and they told her the wiper fixed in the car is damaged and need to replace the wiper with Bosh Company wiper. She informed the same to me over the phone. Then I told her to handover the phone to the concerned person. I have talked with the concerned person then he told that cost of wiper replacement at their service centre is Rs.1600. He advised me to go for wiper replacement with local mechanic, which will cost to me Rs.700 only. I asked why the wiper is damaged within a year of purchase where we haven’t used much. They replied that they can only replace the wiper with Bosch Company wiper. I told them that I will raise the issue with Tata Motors then they replied that Tata Motors will merely transfer the complaint to Muthoot Tata, Kollam Only. Even they are not bothered whether the complaint is for wiper hand or wiper blade. They rudely told that I don’t have any other option rather than accepting their demands. The same issue is faced by my friends

My father had booked a car but he passed away a few days later, so I applied to the GM of the showroom demanding a refund of the deposited amount along with all the original receipts.
They had said that the money will be returned in 1 to 2 days but today it has been almost one and a half month but my money is not being returned to me and the original documents submitted by me have also been lost and now they are saying that You take an oath from the court that the receipt has been lost and I will not claim it again in future, but sir, it is their fault, they have lost the papers, so why should I do all this.

I have already complained to your company but there is no hearing.

I purchased Tiago XT car on 28/07/2023 from Shyam Tata motors Jaipur. I got my first service under workshop service manager Anil Kumar on 21/10/2023. I got very good service and felt pleasure with his attitude during this service. Then he asked to extended warranty of my vehicle. As he said that with current discount it's amount is 11800. I checked and found that it is really necessary for vehicle in future. I said okay. He told me on 25/10/2023 that send money today itself and it last day of discount service. As he sent QR code for money to punch this service. I paid aforesaid amount on that QR code. I put my all faith towards Shyam Motors workshop employee.

Later he informed me his brother accident and death that's why he couldn't punch this service completely from his system and he informed that he will do once come back. As I also informed to workshop team about this because due to death his brother he switched off his mobile, and didn't respond for two days.

Later he called and told he has come back and have some issue in his joining. He pleaded to talk his GM at workshop. I considered that may it geniune issue because he told that after joining I will complete this warranty document from myside. I didn't consider that he was misleading me with this matter. As I am working in kendriya vidyalaya as a teacher in Uttrakhand. My wife is at home with my 7 months baby. Due to all, I reported to GM that he has paid me and resolved. Kindly call him back. Now I didn't get my warranty document as well as money too from this employee.

I hope you may take necessary action regarding this on your employee and help me in my trouble.

I purchased Tiago XT car on 28/07/2013. I got first service under the workshop service manager Anil Kumar on 21/10/2023. It got an outstanding service from him. He advised to take extended warranty for my car. I gave money for extended service 11800 as he provided QR code. But didn't finish my extended warranty service process.

Your employee was misleading with family emotional problems. Sir I am working in kendriya vidyalaya as a teacher in Uttrakhand. My wife is in Jaipur with my 7 months baby. So I considered he is good employee of Shyam Tata motors and having problem. As he asked to say that he has done mistake and paid me money and there is no matter between us to start his service without trouble. I talked same matter to GM that please call him back on service.

Now he is not responding me and I am helpless. Kindly take necessary action regarding this matter and come forward to resolve my problem.

I took delivery of My safari brand new on Oct 16 2023 [ TR was on Ocy 15 2023 ]
From Oct 17 onwards I have been trying to register for IRA but I keep getting an error that user is already registered.
When I contacted tata IRA support via service number they told me that this vehicle was previous registered on a different customer name on June 29, 2023 and was directed to contact dealership for which dealership replied that it was previously allocated to a different customer who backed off at the last moment and also there was mistake from someone that they also registered in IRA with this vehicles Chasis number and not only that I found that the 1 service interval was also claimed back in June for this chasis number safari by another customer.

Up until now I have been contacting both TATA motors customer care, iRA SUPPORT and Dealer ship ( Venkataramana Motors in Hyderabad) for the kyc and resolution on IRA registration to no avail.

the only email that ira support sends is a ticket number and after that nothing. I feel Tata motors is cheating customers with non working features and registering vehicles before the actual sale for numbers.

I have an Annual Maintenance Contract (AMC) with Tata Motors, which includes two free services. I have already availed the first service, and I am currently facing difficulties in obtaining the second service, which, as per the terms of the AMC, should be provided at no additional cost.

I have today lodged a complaint (Reference Number: mpl-0016/11-23-PV) regarding this issue, the matter remains unresolved. I have been in contact...

I bought my Tata Harrier on November 9, 2021. They have promised a 2-year warranty on paper. On October 23, 2023, I visited SRM Motors Lucknow. They are saying your warranty already expired on October 23, 2023, so we cannot extend your warranty. So how is this possible? On record, my warranty expiry date is November 9, 2023. but I don't understand why this is happening with your servers and manpower. So please provide me with the solution. I am waiting to extend my warranty period. and This is really unprofessional.

I have already filed a Complaint#[protected], and[protected] complaint number.

Receiving multiple spam calls from third party, I have given information to tata motors. They sold it to unknown call centre. They people calling daily, am I free for all days for giving answer

I canceled my booking over 1.5 months ago, but they haven't refunded my money yet.

They keep promising to pay, but it's frustrating and unprofessional.

There should be a proper cancellation policy and a grievance system for customers.

I planned to buy a car from the same showroom in May 2024, but due to this experience,

I'll choose another brand. I doubt their ability to provide good service and deliver on their promises for a 16L car, considering they can't handle a simple refund of 5K INR.

Booking date:[protected]

Showroom details
JAYARAJ Carz
Vallam Puthusethi
Trichy - Tanjore National Highway
Vallam
Tanjore - 613403

Below are the details of my booking:
Booking Reference Number: BR/TM-TNJ/SALES/23-24/4711
Customer Name: Sundar .S
Car Type: Nexon Face Lift : Automatic Petrol
Date:[protected]

I bought my car on May 2022 and during the delivery of my car Kropex Auto CRM told that there is 18months of warranty for the battery. On 17th-October-2023 the car battery dead and not able to restart the car. I called Tata Motors customer care no. [protected], they confirmed me that battery warranty is there for 18months from the date of purchase and requested me to go the car dealer. I have handed over my car at Kropex auto on 18-October-2023. Where there was no response from the Kropex auto for 9days. After having several call to Tata motors customer care and Kropex auto and since there was no response. I have asked them to return the car. Even Tata Motors Service person did not help me. I was feeling that Tata motors was working in the favor of Kropex auto not the customer.

Finally, Kropex auto started offering the Battey replacement with cost of Rs.3000/-

If the warranty is there then why i should pay i single rupees.

That why i have opted to replace the battery outside. I was having a trust on Tata Motors but now, all the trust is broken.

The only thing i can say is there no guaranty for the warranty provided by Tata Motors.

I want to bring this to your notice that your dealers are doing fraud with us customers which is a huge disappointment as well as mentally harassing.
I went for tiago/altroz in garve, after the executives convinced us we went for TAta Nexon XZ+S. When we asked for test drive they forced us to do the booking first and made us pay Rs 51000 as booking amount instead of 11000Rs. After that they provided us test drive. When we asked for...

Complaint: Non-Compliance of Engine Warranty Coverage on Glanza Car UP 32 MA 1625: Purchase March 21, 2021, [ Under Warranty and Duly Insured: Total Km Run 42000
The owner is a 63-year-old Diabetic patient who had a Knee transplant done a few months ago.

Last Service Done Chinhat Service Station Lucknow September 21, 2023. The Car is currently Parked at Toyota Chinhat Service Station Lucknow since October 19 (7 PM) when it was towed by Toyota RSA from Raebareli to Lucknow.

While we had parked the car on the left side of the road [Rattapur Crossing] because of a traffic jam, we noticed a sudden leakage of entire Mobil Oil from the Engine area, the moment the ignition was put on & we heard a Knocking sound.

On October 19, 2023, the car with its owner and Driver left Lucknow around 9 am for NTPC Unchahar (About 90 Kms). It went on the road with a smooth drive at an average speed of 80 Kms/ per hour and we reached Raebareli around 10.10 am before the above-mentioned problem occurred.

In a situation where we had got stuck in traffic, we reached out to a local mechanic (Pankaj Automobiles- Civil Lines) who towed the vehicle to his Garage and lifted the Car with Jack. He noticed the problem in the engine and expressed his inability to do anything and suggested seeking help from Toyota RSA.

With the Car under Warranty, the service station officials are giving one or other logic to shirk from the Company’s responsibility and put the blame on the Owner so that they save their skin and make no cost to the company!!
The fact however remains that the 42000 Km driven Car was serviced on September 21 at the same Service Station, and it has been functioning smoothly always except for the current episode.
I paid Rs.7, 000/- plus towards the service and the entire record is with the Service Station.

So far Technical Team has failed to detect the exact cause of leakages & just passing on the buck to the owner on one or another pretext which is just illogical.

I am surprised that my complaints at all the ends to whom I addressed/posted have been registered and even replied to through the automatically generated system, but no official has so far responded.
I hope this complaint gets noticed by the officials concerned immediately and you contact me before I am forced to take extreme steps.

Prof (Dr) Sanjay M Johri
Director Amity University (Lucknow Campus)
Media Consultant

October 24, 2023

I have tata harrier DL2CBE6001 whenever i speed up my car above 60km to 80 km i hear some kind of sound from front ride side corner of my car its like having some issue in my engine belt and when i complaint about that sound in tata service center they tell me this sound is normal but i cant hear this sound when i purchase my car, from past 1 month this kind of sound is happening in my car

I had purchased Tata Nexon XZ+ on 25 jan 2019 from gola ganpati tata showroom. At the time of selling they didn't inform me that its manufacturing date is Nov 2018, rather they told me it is manufactured in 2019. I didn't notice at that time. Now in 2023 i decided to sell my car, it came to my notice that this car is manufactured in 2018. I feel cheated on this matter by the service provider. Request to submit my complaint and took necessary action.