Tata Motors Complaints & Reviews

Hi Team,
I have booked my car Tata Tiago more than 2 months back and still no allocation or delivery date .
Its my first Car .. its really disappointed.
Please Help

Dear Team,

I have get the service from 3M for ceramic cotting which is providing from the tata motors. I have paid 33000/- for the ceramic cotting. But I didn't receive proper service and response from the 3M.

Not satisfied with tge 3M service as there is no proper detailing and cotting done from them.

Regards,
Omkar Pandit

I am a customer of Tata Motors and I bought my car TATA Harrier XZ, 2019 Model from the Shekhawati Enterprise/ Motors, Located in Udaipur (Dealer).
This email is to highlight the fraud that happened with me from the dealer, I Paid INR 25960/- as shown in the attached bank statement to Shekhawati Motors Udaipur for 5 years Extended Warranty, and I was told that it had been updated.
Before a few days, I visited another showroom ( SP Motors) for the service of my Car and I inquired about the Extended warranty I have, but they were unable to track it, and the fraud is highlighted and directly informed to Mr. Amardeep (In CC), Manager, Tata Motors, Jaipur.
I have made the electronic payment by swiping the card, and the receipt is with me, which is the proof of my payment.
I would appreciate it if you could organize to refund for the same as the extended warranty is not yet activated in your TATA EW system.
I look forward to settling this matter amicably. If the matter is not satisfactorily resolved, I will consider taking further action to resolve the complaint either through Consumer Protection or through the courts.

I had given my car Tata Nano to KHT motors service centre in Mahadevpura for servicing on 23 March 2022.
1. I had given complaint about shock absorbers not working and I was informed duly by Venkatesh to get them replaced and he also gave me approximate amount which will be charged to me for replacement
2. Mr Venkatesh also offered me to take AMC worth Rs 8313/- which I duly paid and took up
3. My car bumper was damaged due to accident and I had asked for insurance claim
4. I was informed by one Mr Shashi on call that insurance company has approved the insurance claim of bumper and they will go ahead and replaced it
5. But when I went to pick up the vehicle then at the time of billing I was surprised to see that an extra amount of Rs 6900/- was reflecting on my bill.
6. When I asked about it then Mr. Venkatesh revealed that the extra amount of Rs6900/- was for bumper. When I started confronting him for springing this surprise on me he immediately redirected me to Shashi and told me to talk to him
7. Not once I was called up and informed by anyone from service center about this payment for car bumper. Also I was informed at the time of billing that insurance company will pay only 50% of the amount. Which means around 3500/- for bumper was on me. Besides they said the entire amount I have to pay up while collecting car and the 50% will be refunded by insurance company to my bank account later (no information on meaning of later was given)
8. My ask is that is this the way to communicate to customer the billing amount in very last minute?
9. Just like how Venkatesh told me about the expenditure of shock absorber same way why didn’t he inform me about this bumper?
10. They also removed my reverse sensor which were fixed on my old bumper without informing me anything at all
11. They should have called me up and told in very clear manner that the insurance company is refusing for full payment they are paying only 50% and that too will be given by company later and presently I will have to pay the entire amount which is Rs6900/- why didn’t they say like this ? the car was with them for 18 days they could have easily informed me but they chose to work in this non transparent manner and spring up surprise at time of billing
12. I was at the service station at 3:30 pm today and they made me wait for 2 long hours for billing and at 5:45pm they generated my bill after many repeated requests and this is the end result
13. Finally I was so frustrated and felt cheated and angry that I left your service station without car.

Vehicle No: TN11AT4212 Tata Nexon Diesel XZ+, Purchase Date: 30th November 2020 in Chennai from Lakshmi Tata and being service in the same service centre. There were multiple issues in the same vehicle. 1st issue - on delivery date the car had petrol smell after 3 visits to service centre, on 9th Dec the vehicle was taken for service with a proper service job card. Dealer fault as they had tried to carry petrol in that car for showroom use. which spilled. Dealer cleaned it for free. 2nd Issue - Since the delivery date the vehicle had sloshing noise in diesel tank. after multiple follow up, the diesel tank was replaced in warranty on 13th Match 2021. 3rd Issue - 27th August 2021, the vehicle drive modes stopped working vehicle will lose pick up and have engine running in low speed only. Diesel filter was changed and i had to pay the bill. This issue again occurred on 01 Sep 2021. The service centre in Trichy advised to drive back to Chennai with doing temporary fix and also changing the radiator clamp and ECU update. 03 sep 2021 the vehicle was taken to service in Chennai. This time diesel injector was replaced in warranty. This issue occurred again on 3rd April 2022. This time they replaced the EGR and said that for a safety the ECU also needed to be replaced. On 9th April the vehicle was taken back to ECU replacement and handed back to me on 11th April 2022. Again, the same issue reoccurred on 12th April 2022. This issue is open now and TATA team is not able to fix the issue properly.

There was also a Cylinder Head cover assembly replacement done on 10th March 2022 due to engine oil leakage from the gasket.

There was also a Tail gate actuator replaced on 22nd November 2021.

Within 1 year and 4 months there were so many issues from the Same Vehicle making the vehicle unreliable and also Multiple issue in a new car is clearly a quality issue.

Resolution Needed: Since there is multiple issue in the same car, the car is really not trustworthy. Tata is also not able to check and pre-close the issues. Issues are reoccurring. Hence i need a new car of the same model or a refund of my entire amount paid for the car.

Dear Concerned,

I had booked a Tata Nexon XZ Plus (S) (Foliage Green) on 22 Jan 2022 from TechWheels, Jagatpura (Jaipur, Rajasthan) with an agreed to delivery date of 1 Apr 2022.

I visited the showroom on 11 March 2022 to clarify the accessories & other formalities. To my surprise, I was told that the model I had booked had been discontinued & they can't deliver the same. As a compromise (more of an added burden), I was asked to go for the Nexon XS Plus (HS) variant at a slightly higher price. I agreed to switch to the new variant with a different color (Royale Blue) post confirmation from showroom staff that my booking date will remain same (i.e. 22 Jan 2022) & the vehicle will be delivered on the earlier agreed date of 1 April 2022.

I have been chasing the showroom staff for over 7 days now regarding my vehicle but I am being misguided with vague timelines for the delivery. Mr Vijay Singh from TechWheels Jagatpura is giving dates with no confirmation. I have already got my car loan approved & am eagerly waiting for this Wonderful Product to be a part of my family but such experience is ruining the entire pleasure of the purchase. Go add to the misery, GM Ajay Sharma is now.not responding to my calls. So Unprofessional.

It's a request to get my vehicle delivered max by 19th April 2022 else I will have no other choice to go for some other car player. Trust me, I don't want to own any car other than this & am counting on your Leadership team to address customer's demands.

Eagerly Awaiting a Positive response from the All Mighty Tata Team!

PS- As per showroom staff, vehicle availability is still questionable & I might need to wait further.

Tata Motors — Tata Tigor CNG XZ plus - Delivery delay
Sandesh Palkar
from Thane Maharashtra
Apr 12, 2022
I have booked “TATA TIGOR iCNG XZ+ Magnetic Red” on 8 feb 2022 from “TATA Motors fortune cars Vashi” and it was expected to get delivered maximum by first week of April but today I came to know that even the billing of the car is yet not done and dealers told us that it will take 10 days to deliver the car when the biling gets confirmed.

As of now, there is no information regarding billing also and I booked it for some special occasion accordingly so that the car get deliver max by 3rd April. It is quiet disappointing by knowing the response of dealers and delayed delivery.
Please look into the matter and do the needful at the earliest .

We have purchased two car recently one is Tata Harrier and second is Tata Safari. There is some noise in their steering. We have visited the workshop of Zedex Gurgaon. But problem is still appearing. Both car has less than 2000 km running.
This is pathetic service from Tata Motors end.

Kindly do the needful

Hi Team,
I booked a Tigor CNG XZ+ Blue color on 25th January 2022 and I didn't got delivery time yet even after doing couple of follow up with Saibaba Dealer, Pune and When I ask them in Whatsapp group I get vague answers or just like "If there is any updates then we will update you".
And if we check some social media portals there people are getting their car delivered even the booking date is Feb 2022.
So, I request you to kindly help me on it?

I have not received any mail or offer letter from the company the mail has came to me on[protected] mentioning the amount of rs 470 courier charges

I have received a mail on[protected] by tata motors in my gmail account but company should sent the mail from their official website but they didn't do that the money which they told me to pay as a joining fees was rs 470 but i did not received any mail from them. In my mail there they have not mentioned any thing where the training will be from which date i have to join nothing was mentioned
So i request you kindly look to this matter

We purchased Tata Nexon XZ (P) in the month of 2022 January.
On 10th April, while traveling from Bhopal to Bangalore, our car broke down near Ananthpuram, Andhra Pradesh. We heard some noise from the engine area, hence we stopped. The nearest Tata Service workshop was closed due to Sunday, we got the car towed to service station in Ananthpuram. Next day, their Engineer inspected the car and found that the engine bed is broken and there is a leak in drive shaft.
They had a spare engine bed which got replaced however they are saying that drive shaft replacement will take 7-10 days as it is not available with them. They can fix it temporarily same day but we will lose the warranty.
Now, we are stuck in a situation whether to get it permanently fixed (waiting period of 7-10 days) or temporarily fixed (loose warranty)
We are very upset with the performance of Tata Nexon, as we purchased it just 3 months back and never expected such issue from one of the best car in India.
Luckily the issue happened near a moderate city with available mobile networks and a nearby service station.
Being already annoyed due to this issue, we expect a reimbursement because the journey cost us twice more than our actual journey expense, along with a mental stress.
1. After 7-10 days of entire car repair, can it be dropped to our address in Bangalore? (215 kms)
2. We took private cab to Bangalore at our own expense, as we had so much house hold stuff and couldn't travel via public transport, can this be reimbursed.
Being one of the biggest manufacturer and service provider in India, we expect them to look for an improvement in handling such scenario eg. Providing drop facilities if car needs to be submitted for repair.
We highly appreciate immediate attention in this matter.

I booked tata nexon on 18 jan 2022. Dealer said that i will get my order within 10 month. After 10 month sparsh tata personal response is nod good. They told me only lie. Some time they told you will get your car in apr month. Some times they told you will get your car in may month. Now yesterday they told you will get your car in aug 2022 month. What is this? I cannot wait so long. When I said that am going to cancel my order then a dealer said sir if you want to take maruti suzuki wagnor then I will arrange for you. I have been fully disappointed from TATA now.
Please any responsible person from tata should take priority basis action for my order so that i fulfill my commitment.
Thanq

Dealership is only making fool and now he is telling that I will not give you car till aug. At booking time he told that we will give you within 10 months.

I booked tata punch adventure on 2nd November 2021 but still i am not getting it, dealer is always saying just wait few days its comming but 6months passed and still i didnt receive it.Sometimes they didnt pick phones for months, why is this happening and why i am not getting. I have paid booking amount of 10000 too in said date.
I am attaching my booking slip too
TATA MOTORS AM, NARWAL, JAMMU 180001

Sir
I have booked tata tiago xt petrol white
On 3rd march for 10 april delivery
But not delivered me yet

I bought tata punch pure variant on January 30th 2022. Yesterday ie 9th April 2022 the car broke down suddenly in the middle of the road and we were stranded in that particular place for nearly 2 hours before technician came . the problem could be resolved and the vehicle had to be towed to service centre. The question is why was defective product delivered to me. As per technicians there was a faulty part which needs to be replaced. I do not want this faulty car, make arrangements to replace it.

This is to remind you that I booked my Tata Tiago car on 18th February, 2022 (Request id is:[protected]. I am still waiting for my car to be delivered.
Hence request you to do the needful at earliest..

On the 26th of January 2022, I was very happy because I had to take delivery of my Tata Harrier XZA+ DE.
(Chassis No. MAT631543NPA52089 & Engine No. 46343841 – 4153918). But after 1 week I noticed that the rubber gasket on the right side door and roof top of my car had come off.
And the musical system automatically shuts off on its own.So I complained to Parin Motors (Rajkot). So from there I got the answer that all your complaints will be settled
when your car comes in first service.When I put my car in first service and after service when I went to take delivery of the car, the service engineer told me
that we do not have rubber parts. We have ordered from Tata Motors. Parts will arrive so we will contact you. About 1 month later I called Parin Motors and asked if the parts had arrived.
So he said that the parts have arrived. You drop your car in the morning at the service centre. So I put my car in service at 10:00 the next morning.
He was told that your car would be OK by 3:00 pm. But when I called in the evening at 6:00, it was said that your car has not been repaired yet.
This work is new to us. So it will take 2 days. I said okay.But when I called the next day at noon, I got the answer that we had the wrong rubber parts.
So that can't be repaired right now.We will have to order another rubber part and it will take about 1 week. But I took delivery of my new car about 3 month and ago but
My problem has not been solved till now. I hope my problem is resolved as soon as possible after informing you.

I boked my Tata Nexon Petrol XMA, AT, Red from TAFE Access chennai on dec 4.2021. i was told 70 dys delivery and now its over 120 days. Till date no delivery and the dealer is clueless and changing dates. The dealer raised a complaint with tata REF #[protected] on mar 17.2022 which does not have any update.
I raised a direct complaint with TATA Motors on April 9.2022 ref #[protected]. im waitng for a response.
If tata cannot deliver the cars on time or with +/- 10 % tolerance why are they promising and what kind of Production and delivery schedule plan they have on their plants. Looks like all are inefficient planning People.