Tata Motors Complaints & Reviews

We purchased Tata Nexon XZ (P) in the month of 2022 January.
On 10th April, while traveling from Bhopal to Bangalore, our car broke down near Ananthpuram, Andhra Pradesh. We heard some noise from the engine area, hence we stopped. The nearest Tata Service workshop was closed due to Sunday, we got the car towed to service station in Ananthpuram. Next day, their Engineer inspected the car and found that the engine bed is broken and there is a leak in drive shaft.
They had a spare engine bed which got replaced however they are saying that drive shaft replacement will take 7-10 days as it is not available with them. They can fix it temporarily same day but we will lose the warranty.
Now, we are stuck in a situation whether to get it permanently fixed (waiting period of 7-10 days) or temporarily fixed (loose warranty)
We are very upset with the performance of Tata Nexon, as we purchased it just 3 months back and never expected such issue from one of the best car in India.
Luckily the issue happened near a moderate city with available mobile networks and a nearby service station.
Being already annoyed due to this issue, we expect a reimbursement because the journey cost us twice more than our actual journey expense, along with a mental stress.
1. After 7-10 days of entire car repair, can it be dropped to our address in Bangalore? (215 kms)
2. We took private cab to Bangalore at our own expense, as we had so much house hold stuff and couldn't travel via public transport, can this be reimbursed.
Being one of the biggest manufacturer and service provider in India, we expect them to look for an improvement in handling such scenario eg. Providing drop facilities if car needs to be submitted for repair.
We highly appreciate immediate attention in this matter.

I booked tata nexon on 18 jan 2022. Dealer said that i will get my order within 10 month. After 10 month sparsh tata personal response is nod good. They told me only lie. Some time they told you will get your car in apr month. Some times they told you will get your car in may month. Now yesterday they told you will get your car in aug 2022 month. What is this? I cannot wait so long. When I said that am going to cancel my order then a dealer said sir if you want to take maruti suzuki wagnor then I will arrange for you. I have been fully disappointed from TATA now.
Please any responsible person from tata should take priority basis action for my order so that i fulfill my commitment.
Thanq

Dealership is only making fool and now he is telling that I will not give you car till aug. At booking time he told that we will give you within 10 months.

I booked tata punch adventure on 2nd November 2021 but still i am not getting it, dealer is always saying just wait few days its comming but 6months passed and still i didnt receive it.Sometimes they didnt pick phones for months, why is this happening and why i am not getting. I have paid booking amount of 10000 too in said date.
I am attaching my booking slip too
TATA MOTORS AM, NARWAL, JAMMU 180001

Sir
I have booked tata tiago xt petrol white
On 3rd march for 10 april delivery
But not delivered me yet

I bought tata punch pure variant on January 30th 2022. Yesterday ie 9th April 2022 the car broke down suddenly in the middle of the road and we were stranded in that particular place for nearly 2 hours before technician came . the problem could be resolved and the vehicle had to be towed to service centre. The question is why was defective product delivered to me. As per technicians there was a faulty part which needs to be replaced. I do not want this faulty car, make arrangements to replace it.

This is to remind you that I booked my Tata Tiago car on 18th February, 2022 (Request id is:[protected]. I am still waiting for my car to be delivered.
Hence request you to do the needful at earliest..

On the 26th of January 2022, I was very happy because I had to take delivery of my Tata Harrier XZA+ DE.
(Chassis No. MAT631543NPA52089 & Engine No. 46343841 – 4153918). But after 1 week I noticed that the rubber gasket on the right side door and roof top of my car had come off.
And the musical system automatically shuts off on its own.So I complained to Parin Motors (Rajkot). So from there I got the answer that all your complaints will be settled
when your car comes in first service.When I put my car in first service and after service when I went to take delivery of the car, the service engineer told me
that we do not have rubber parts. We have ordered from Tata Motors. Parts will arrive so we will contact you. About 1 month later I called Parin Motors and asked if the parts had arrived.
So he said that the parts have arrived. You drop your car in the morning at the service centre. So I put my car in service at 10:00 the next morning.
He was told that your car would be OK by 3:00 pm. But when I called in the evening at 6:00, it was said that your car has not been repaired yet.
This work is new to us. So it will take 2 days. I said okay.But when I called the next day at noon, I got the answer that we had the wrong rubber parts.
So that can't be repaired right now.We will have to order another rubber part and it will take about 1 week. But I took delivery of my new car about 3 month and ago but
My problem has not been solved till now. I hope my problem is resolved as soon as possible after informing you.

I boked my Tata Nexon Petrol XMA, AT, Red from TAFE Access chennai on dec 4.2021. i was told 70 dys delivery and now its over 120 days. Till date no delivery and the dealer is clueless and changing dates. The dealer raised a complaint with tata REF #[protected] on mar 17.2022 which does not have any update.
I raised a direct complaint with TATA Motors on April 9.2022 ref #[protected]. im waitng for a response.
If tata cannot deliver the cars on time or with +/- 10 % tolerance why are they promising and what kind of Production and delivery schedule plan they have on their plants. Looks like all are inefficient planning People.

This is regarding the issue for the late delivery of my car- Altroz XT(Arcade grey).
Showroom- Bhagirath Motors, A. B. Road.

I've booked the car on 16th Feb, 2022 and was promised a delivery within 45 days by staff. Despite that, I've not received any positive response and was told on the 45th day that the waiting time was increased to 75 days.
After this I was told that the delivery will be around April 25th which was again changed to May 15th.
I've also raised a complaint regarding this with complaint ID[protected].
But I'm still not getting any update regarding the car that I've booked.
Bhagirath Tata as a dealership was unable to provide me with the correct information in the starting and till now, it had not been delivered nor are they confirming the details or date of delivery.
This is betrayal of trust in TATA brand name.
I'm regretting my decision to book the Tata vehicle with this showroom, this is highly unprofessional for such a trusted brand and every day lies.

Hi,

Situation: I have done a prelaunch car booking (Tigor CNG, top end model) as the tata showroom guys committed me a car delivery within 4-6 weeks from launch; Basis of his commitment was Tata motors data to the showroom. Accordingly, I have taken loan through showroom also worth 80% of car on road value.

Concern: As of today, April 8, 2022, over 11 weeks has over, I have neither received a car nor any timelines about car delivery. I have done over 10-15 followups on Tata motors customer care numbers, car showrooms, customer care twitter handles but still no response from Tata motors. Recently I have written again a mail to tata motors customer care which redirected me to showroom guys who again written mail to Tata motors asking the status of my car allotment/delivery but as always no response from Tata motors. On that mail chain, i have followed up for 3 more times but till date no response.

Complaint: I am now feeling mentally harassed by Tata motors by not delivering my car and delaying it to more than double of initial committed time while car booking; also, now not telling me when I will get my car.
I have taken a loan on it and now I do not know when I will get my car and how I will close my loan. I request to take strict action against Tata motors and a penalty on them for not delivering my car with such a pathetic customer service casing mental harassment.

Attaching car booking details for refrence.

I booked a Tata Nexon XZA+ (Petrol) on November 13, 2021, and paid Rs 4 lakh as a deposit. (All required documents are attached.) According to the commitment document, the expected delivery date was January 24, 2022. But till now I have not received any update regarding the delivery of the booked car after nearly 5 months from booking.

1. I complained to Tata Motors customer service three or four times (most recent complaint number is[protected]. I was promised that the authorized dealer would contact me as soon as possible. Mrs. Pushpa (Mob No. [protected]), the sales manager of Siva Sankar Motors Private Limited, told me that nothing was in the dealer's hands and that I should contact Mr. Deepak (Mob No. [protected]), the regional manager (Andhra Pradesh region).

2. I contacted Mr. Deepak and sent an email requesting an update on the progress of my car's delivery. He has not yet given me a response. I called customer service again to inquire about the delivery status, and they directed me to contact Mr Murali (Mob No.[protected]), general manager of Siva Sankar Motors Pvt Ltd, but Mr. Murali did not answer my phone call. Mr Deepak and Mr Murali have not sent me any reply by an email or by telephone.

3. Meanwhile, I made 40 to 45 attempts to call customer service to get updates of my complaint. Sometimes they disconnected me in the middle of a conversation, sometimes they made me a fake promise to call back later.

4. And finally, one day, they set up a conference call with Mrs Pushpa (sales manager, who initially told me the dealer had nothing to do with me), this time she requested me to wait another two weeks while they checked the stock updates of the desired vehicle).

After so much squandering of time and so many false promises, a pledge to wait another two weeks was made. The most important thing is that they did not clarify whether or not I will receive my car after two weeks this time.
Every day, so much time is wasted phoning customer service to resolve the issue, and I end up floating in the same loop, which is making me more depressed by the day. The experience of purchasing a car has left me disappointed and traumatized.
Sir, I beg you to free me from the mental harassment of these employees of your organization.

I have booked my car in my husband's name: Mr. Sourav Chakraborty.

We have purchased a Nexon Dark edition and got delivery on 2nd April,
After 4-5 days while driving in a temple premises suddenly the right excel and wheel got separated from the hub, and lost control and it stopped by dash on grade separator.
When We observed it we found that axels is separated and this was happen due to poor Quality Check of TATA.
So now the dealer is asking that we have to claim it in the insurance,
but why we use our insurance when it is clearly visible that it’s a TATA and its dealers mistake.
car has not driven more than hundred km also.
So please help us or Will log a legal complaint against TATA and its dealership.

Goodmorning...i gave my car to tata motors matour in district kangra for repair of my car rear bumper...the staff gave me the time of one week for repair of my car...but they did not start repair of my car since last seven days...when i visited to tata motors kangra...they gave me excuses and not treat well...please take action against it asap...

With great frustration I write this complaint for delivery of Tata Punch Adventure Rhythm Grey.

I had booked the Vehicle on 25/2/2022 with SP motors at St Inez Panaji Goa. The sales team had confirmed my delivery for 16/5/2022 which is also my parent's anniversary and I had to gift them the same. After a month after following up with the sales team we learnt that the vehicle cannot be delivered on 16/5/22. At the time of booking it was promised that the vehicle would be delivered on time and at the eleventh hour this is really surprising news for me. Other dealers were ready to give me the delivery however trusting the sales team at SP Motor I had booked by initially paying the booking amount. This is my first ever car that I will be purchasing and this deal has been a nightmare for me shattering all my plans. Had it been informed at the initial stage itself that the delivery is not possible I could have planned purchasing the same with the other dealers.

Request you please look into the matter and inform me the reason for the delay and request that the vehicle has to be delivered on 16/5/2022 on special occasion of my parents anniversary as per the commitment of the sales team at SP Motors. Despite booking being made If the car is not delivered on a timely basis Will approach the national consumer forum for immediate action.

Waiting for your positive response and the vehicle at the earliest. Please contact me with the details below.

Contact: [protected]
Email id: [protected]@gmail.com

I booked a TATA Nexon XZA+ (petrol) on 13th November 2021. The estimated delivery date was 22 January, 2022. After passing over of 5 months from booking date I did not get my car delivered till now. I asked the dealer multiple times regarding the delivery of my car, but they failed to show me any hope. Rather, they told me they have nothing in their hand, it is only company fault. Even I raised complaints to Tata motors customer care. I shall get informed by dealer on time.
For your kind information I paid Rs. 4 lakhs as advance at the time of booking. Required documents are attached herewith.

I have booked tata nexon xe on 13 November 2021, and they told me that I would get my car delivered in 2 months, its been 5 months since my booking and my car is still delivered, they should at least take it under consideration.

Dear Sir/Ma'am
This is to inform you that I have booked a car Tigor XM in the month of October at Pragati Motors Jorhat.Mr Nisad sales personnel was dealing with us.We have exchanged our indica DLS for Rs 60k and paid a booking amount 1lakh.By march there is no news of arrival of new car from the dealer so we decided to cancel the booking. Mr Nisad gave us a, cheque of Rs 1, 60, 000 which was not in the name of PRAGATI MOTORS got bounced due to insufficient amount, he took our car in the month of October and its now April...we continuously followed him for 6 months but he didn't refund the 60, 000 yet. When I asked for refund he keeps on telling that you cannot pay EMI so how can I give you the car...my question is if we cannot pay EMI then how we paid him 1lakh 60 thousand...and also he took our car and sold it to third party without giving us a single amount.we need to begged him for our deserving money. I would like to request to kindly look into this matter as soon as possible and also to refund my amount and take necessary actions against these frauds, I have attached the picture of the bounce cheque which I collected from the bank!

My brother have booked Tata Nexon (XZA+ - Automatic) - White on 18th December, 2021 in one of the authorized Tata MotorCenters - Inderjit Motors, Boisar (Main branch-Mira Road, Mumbai) with a committed delivery of 2 months.

But unfortunately, it’s been 4 months we haven’t received the delivery of car till date.

I have been following up with the authorized center and Tata customer service but I’m not getting any response. Every time we call them, we get new delivery dates over and over again.

This is really very frustrating for us now.
Can you please help me in any way ?

Tata motors, please look into this issue on high priority.

I have booked “TATA TIGOR iCNG XZ+ Magnetic Red” on 14 feb 2022 from “TATA Motors Panchkula” and it was expected to get delivered maximum by first week of April but today I came to know that even the billing of the car is yet not done and dealers told us that it will take 10 days to deliver the car when the biling gets confirmed.

As of now, there is no information regarding billing also and I booked it for some special occasion accordingly so that the car get deliver max by 3rd April. It is quiet disappointing by knowing the response of dealers and delayed delivery.
Please look into the matter and do the needful at the earliest .