Tata Motors Complaints & Reviews

Hi,
I have booked Nexon XZA+ Daytona Grey model from Rudra motors Wagholi Pune on 17th October 2021 . My original waiting period was maximum of 4 months but now it's almost 6 months but still I haven't received my car .
Every time I visit the showroom, I get the same old answers from the executive that they are still checking and trying their best.
This is really very frustrating for me now.
Tata motors, please look into this issue on high priority.

Hi Tata Team,

unfortunately, i am not happy with the TATA sales services or the commitment. I have booked the car punch adventure on Dec 03- 2021 and still did not receive the delivery.it's been almost 4 months from booking.. The Bangalore sales representatives messaged initially, that the delivery of vehicle will be with in 4 to 8 weeks from date of booking ..though the said time was long to wait, we agreed..But now after enquiry they are telling it will take another 2 more months to get delivery of the same.

I am buying the car for the first time, the funds are arranged through Loan and Emi of the same has Commenced FROM JAN 2022.. this is really frustrating... Being an Indian it's our pride and duty to deal with indian brands..but the said situation, indirectly promoting us to go for other brands.. The same is happening with my colleagues who booked on same date and with same show room. Along with the waiting period there is price hike in purchase value of the vehicle (as informed by showroom representatives) .Further, to the query it was said that only top ends are available with a delivery period of 8 weeks. I am not able to understand, why mid variants are promoted, when it is not available with requirements...
I am really inconvenienced with the vague answers of the showroom people regard to delivery and Purchase value of the car...Can you please expedite or confirmation of the car delivery asap. Otherwise myself and my colleagues will for cancellation of orders..

Hi Tata Team,

unfortunately, i am not happy with the TATA sales services or the commitment. I have booked the car punch adventure on Dec 03- 2021 and still did not receive the delivery.it's been almost 4 months from booking.. The Bangalore sales representatives messaged initially, that the delivery of vehicle will be with in 4bto 5 weeks from date of booking ..though the said time was long to wait, we agreed..But now after enquiry they are telling it will take another 2 more months to get delivery of the same.

I am buying the car for the first time, the funds are arranged through Loan and Emi of the same has Commenced FROM JAN 2022.. this is really frustrating... Being an Indian it's our pride and duty to with indian brands..but the said situation, indirectly promoting us to go for other brands.. The same is happening with my colleagues who booked on same date and with same show room. Along with the waiting period there is price hike in purchase value of the vehicle (as informed by showroom representatives) .Further, to the query it was said that only top ends are available with a delivery period of 8 weeks. I am not able to understand, why mid variants are promoted, when it is not available with requirements...
I am really inconvenienced with the vague answers of the showroom people regard to delivery and Purchase value of the car...Can you please expedite or confirmation of the car delivery asap. Otherwise myself and my colleagues will for cancellation of orders..

Hello,

I have recently purchased tata altroz xz+ variant. I was given only single smart key with it.

Duplicate smart key and wearable key is not given.

I tried calling your customer care[protected] multiple times, but no luck.They keep transferring it to complaint department and no one picks up call from your complaint department.

After spending this much money, it is really frustrating to chase you people.

I request you to check and resolve the issue at the earliest. Please share the complaint number over this email.

Also, I was informed by the dealership that there is some key shortage issue from tata motors.

Dealer Name - KHT Motors, Bangalore

Please read all the point below carefully and you will know the issue:
- Booked Tata Tiago from Adishakti Motors Pvt. Ltd. (herein will be referred to as dealership) on 4th Feb, 2022; provided the booking amount of Rs 11, 000 and in the commitment form the ETA mentioned was 4-6 weeks.
- Sales Personnel(SP) confirmed that vehicle will be delivered on the 1st week of March and accordingly I arranged the loan.
- 1st week came and went but there was no information from them
- The next deadline was March 10th where nothing happened
- The next one was March 15th and to no avail
- Then 20th and 25th March was provided as deadline as the dates approached wherein the deadline of 6 weeks was already over on March 18th
- Finally, the dealership shared the mails that they sent to Tata Motors TSM (Sales and Distributor of Bengaluru, Karnataka) and he had replied on their queries, "Billing within 31st March"
- On 31st March there were no updates.
- On the 1st April, the GM of dealership contacted me informing that they essentially had not heard back from the TSM
- I called the TSM using the number that they provided and he said he would look into it on Monday. Production was less, semiconductor issues and raw material supply shortage.

My question is, why are you giving unrealistic deadlines then? My loan was sanctioned and I have to start paying the EMI from this month. So basically, I have no car and no surity of any car being delivered but I am losing my time and money. I am being harrased mentally by the bank and the TATA motors due to their dishonesty in this regard where they are so non-challant. Kindly provide me repreive from this. I want the car as soon as possible.

I have mentally broken down after repeated follow-ups off my own accord and I need a solution.

Hi
I have booked XZA+ automatic car from Dulichand Motors kolkata but sorry to say till now they have not able to deliver.when booked it was vomited date within 100 days but it’s almost 160 days still no getting proper update

Please look into this

Thank

Not received car delivery yet this is very poor performance of Tata motors

Booking date 14th Nov 2021 and still no conclusive update on delivery of Nexon XMA S from Puneet Motors Malad west, I escalated on Twitter dated 15th March hoping to get this resolved and still no idea on car delivery, @tata motors is cheating /fooling people by promoting 2 months waiting which is practically incorrect.

I have booked Tata nexon XM grey manual car on 25th dec 2021 from suryoday Tata, vasai maharashtra.

Initially it was promised to me that I will be getting car delivery on or before 31st Jan 2022 . Later dealer sales representative told me because of Tata tiago CNG is launched hence Tata nexon manifacturing is impacted so my car is getting delayed and i will be getting Car in Feb 1st week.

I followed up and then it was told me it may go till FEB end and this keep on going to March and then March end.

Still i dont have any clarity on this. Some time they says it is not yet billed to them or it is in dispatch or yet to dispatch and almost 90 days are passed.

I have already raised an complaint regarding this issue complaint #[protected]. However there is no progress on it from Tata customer care. Tata motors closed complaint without resolving it ..

Every time i used to call on toll free number they transfer it to complaint resolution desk and they cut the call. I logged new complaint
[protected] and sent an email to customer care however no response ..

I need your help on this to get this resolved and getting my Car delivered.

I had little idea about TATA bad customer experience however still i thought of booking Tata car (vocal for Local) .. but now it seems it true what i heard regarding bad customer service . Just to log a complaint it took 20 days to me post that i am trying to reach since 2 month just to get follow up on complaint but never able to reach so far.

Please find attached booking details.

Hi sir or madam

I'm vinoth from chennai I'm brought the new vehicle at Tata motors

tn 11 ap 2225
Vehicle no

IM BOOKED THE VEHICLE INITALLY PAID 35000 RS FIRST PAYMENT IN CARD

VECHICLE ONE MONTH GOT DELAYED

2ND PAYMENT PAID 26000 RS
IN CASH BUT THE NOT RECEIVED IN MY HAND THEY SAID WHEN YOU WILL TAKE DELIVERY THAT TIME I GIVE THE BILL STILL KNOW THE BILL NOT RECEIVED FROM ME END .MY PARENTS ASKING TO ME THAT BILL NEEDED
ONE DAY I WENT TO TATA MOTOR SHOWROOM I NOT RECEIVED THE BILL PLS ARRANGE THE BILL GIVE TO ME .
THAT I GOT BILL ONLY 19860 RS
BALANCE AMOUNT GOT SUITED 6140 RS
IM A REFUND FOR THIS AMOUNT IM SAYING THAT DAY ITSELF IN SHOWROOM THEY SAID MISTAKE HAPPEN IN OUR END I WILL GIVE THE CHEQUE IN OUR END THEN ONLY IM CAME TO MY HOME .

still know I'm not received refund
But they are saying 19860 cash given the bill wrongly update the payment in cash for 19860 rs 26000 rs paid

Thanks & regards
Vinoth kumar G
[protected]

Purchase Tata Nexon XZA+ O white Car (considering 5 star safety rating and to promote Indian brand as local for vocal as Nation pride) from Jay Automotive (300B520) SATARA which got Delivered to me On 20 Feb 2022

Car Details:
Car Model: TATA NEXON XZA+(O) white colour.
Chassis No: MAT627145NLB14203
RTO registration no: MH11 DA 5388

During Delivery I brought in notice to your delivery representative person one abnormality that driver side door is not aligned properly with Car side body line and w.r.t drivers back side passanger door but I got assured by delivery representative person that P.D.I is thoroughly checked and vehicle is all Ok and I can take delivery without any worry as we do not deliver new vehicle with any defect.

But after got vehicle delivery during washing it I noticed below abnormal points.

1) There is paint removed at RHS of front white Bumper which get touch up by big Paint drop which seen unprofessional. (See attached image).

2) Also I found poor paint Finish on front bumper as there is white paint sprayed mark on Black portion of front lower bumper. (See attached image )

3) During fuel refilling I observe the one of two Fastening bolt of fuel metal cap cover is not fastened properly and it is half of its length outside the mounting hole. (See attached image)

This is not expected for 15.5 lakh worth new car delivery.

So please explain me why you delivered around 15.5 lakh worth car to your valuable customer with above mention defects/ abnormality.
What is your PDI process done for this car, how this escape from same. Please share this vehicle’s PDI documents.

Now come to MAJOR SAFETY ISSUE of this car. Within one month o[censored]se its AMT fails many times.
Due to which I near-miss major accident 2-3 times along with my 1 year baby, my wife and other family member
During:-
1) I was driving on Pargaon Khandala ghat section in heavy bumper to bumper traffic and AMT failure error come on instrumental cluster display with beep sound and vehicle start rolling back side whenever release the brake and about to hit vehicle on back side of my car.
2) I need to apply brake and stop my car on steep incline turn at RAJATADRI HOTEL Satara with two wheeler bikers followed by auto rickshaw on back side of my car and public standing along road side in front of my car. When I release brake to move my car forward the AMT failure error symbol got eliminated on instrumental cluster display and car start roll down as soon as I release brake and press acceleration paddle this continues for number of attempts and my car roll down back side and about hit the biker on my back side of car. So to avoid this accident I heavily press acceleration paddle until my car start move forward and suddenly they AMT failure error disappear and My car Move forward with great speed and it reach into public standing along road in front of me and 4-5 peoples escape from heavy accident by hitting hard by my car as they suddenly move and run away from my car. This could be a fatal accident for them causing risk of life.
3) Third incident occurs at KARAD VEGITABLE MARKET when again AMT fail on incline turn in crowded road and car start roll done back as soon as i lift my foot from brake paddle and try to press acceleration paddle during same my car roll back such a ling that it about to ride on body of vegetable seller sit along side the road. ( I have a video proof of this incident for AMT failure error eliminate on display while car is in ON and running condition.)


Apart from above SAFETY ISSUE below is the another Serious Safety issues of Repeated ABS, Traction control, hill hold assist control system fails when I start my car and move forward from place on which car is parked, because of which number of time my car near miss with accident of dashing with another cars park behind my car on incline road as well as in one instance car bear miss from falling in deep ditch after inclined road dead end when I try to move car forward from parking position the ABS, Traction control, Hill hold assist control system fail and error symbols eliminated on instrumental cluster display (see attached image) and car start roll down back side toward ditch at road dead end as soon as I release brake paddle and try to press acceleration paddle to move car forward.

So please look into this Serious safety issue which put the life of my family member traveling inside car and life of other persons travelling on road, stand/sit beside road.
I need deta logger record of this issues along with root cause finding, why why analysis for occurrences of this issue and corrective and preventive action taken by Tata motor to ensure this will not happen in future to any of your car of this type. Also roll back the cars of this production series for AMT system inspection to avoid any serious life threatening accident with people using this type of car.

I can not ride such faulty car which puts life of people in danger/risk so please take back your car and give me new OK car in replacement
OR
Refund its On road amount spend by me to purchase it.
OR
Give me equivalent manual transmission version and refund the difference amount between AMT model I purchased

Regards
Shivprasad Kurade
Cont: [protected]/ [protected]
[protected]@gmail.com

My vehicle Tata Nexon XMA registration no. HR10AK6617 purchase on 2020 found that pickup issue in vehicle, sound issue i engine as per Swan Motor this BS6 model some problem and solution that vehicle drive in manual mode .Pls change my vehicle or solve my problems

I have booked Tiago AMT/XTA/Red model on 24 January 2022 under the name Priyanka V at SR TRANZXARS Pvt. Ltd, 240, Udumalai Road, Arumugham layout, Sakthi Nagar, Pollachi, Tamil Nadu 642001, India. The main branch is at Coimbatore - 641 004. The customer advisor told us that they will deliver the vehicle by March 20. But is not delivered yet. They are not even attending the calls. Not sure what is going on here. They are not at all intimating us about the delay. Please help us with the date or cancel the booking.

Hi Tata Motors grievance cell,

I am Sourabh Chourasia, booked Tata Nexon XMA Grey color on 31 Oct 2021. I was told while booking that I will receive the car in 4-8 weeks (written in the signed booking form).

It’s 6th months running now and there is no news on the delivery date of the vehicle.

Mr. Gaurav (Tata Motors) and Lalit Parmar (treo tata: Go Motors-Tata Motor dealer), are not updating the exact status and keep on stating the next month or this month with no specific professional approach to the customer on providing a specific Date of delivery. They don’t even pick up the calls.

It’s 6 months now and there is no news on delivery of the vehicle.

Pls do guide that is Tata motor sales do care for customers or it’s like this. Thr has been no input from anybody on the date when delivery will happen.
I am feeling helpless and think that it was my mistake in linking myself with Tata Motors. I am finally raising this in as Grievance protocol and have emailed the state I am in with TATA motors.
Please guide me if you get time on a wayforward.

If you also don't have an answer, then guide me to take back my booking. I will never see Tata motors in my entire life and will surely ensure my friend circle too not see the same.
Really disappointed! I feel i am been cheated and car booked for me has been handed over to someone else for more booking amount.
Regards
Sourabh Chourasia
[protected]

Dear Sir,
I have booked Tata Tiago XT AMT model in 27 January 2022 at Sanghi Motors Indore. But so far get to hear from the dealer that my booked car has not been allotted to them so far.
Is this true because, I have a doubts about the information provided by the Dealer.

I have got the message through the WhatsApp by an unknown number, regarding the job offer at Tata Motors Company along with the PDF's mentioning the job description of Tata Motors Company, that is : asking money as joining fee about 2650 INR, stating that it is for the security purpose and refundable after the job.
If it is the true message, I would have been received this through mail.But, I, got it through the WhatsApp which is not the trust worthy.
I just want the clarity regarding this issue!

I have booked Tata Nexon (XMS - Automatic) - Flame Red on 4th September, 2021 in one of the authorized Tata MotorCenters - Inderjit Motors, Mira Road, Mumbai with a committed delivery of 2 months.

This is the first car of my life and I was truly excited for this.

But unfortunately, it’s been 7 months and all my excitement is in vain as I haven’t received the delivery of my car till date.

I have been following up with the authorised center and Tata customer service but I’m not getting any response. Every time I call them, I get new delivery dates over and over again.

The whole process is emotionally draining for me.

Can you please help me in any way ?

Hi This is Mr.Suhas Hindalekar, I've booked a Tata Punch Adventure with Rhythm Pack (AMT / ORANGE) from Fortune care Pvt ltd, Vashi, Navi Mumbai showroom on 10th November 2021. Since then I have contacted the sales person for the delivery, but they are unable to commit a delivery date. I had paid 21000 as a booking amount. Please provide me with the car within this month. I can't wait for such long blindly, This is really very frustrating, Not even order tracking is available with dealers, As a Indian we are moving towards local brands as a part of vocal for local, But other companies are ready to give their products but why tata motors not providing on time, Tata motors giving bad experience while purchasing my first car in life.

I never had any part of tata zest xm in any service centre. buying a tata car means you are a customer of other planet bcoz no one is ready to prepare tata cars and no parts are available in market. tata service centres are like government job workers. they never satisfy any customer they spin the customer from mobile to another mobile number. i will never buy a tata car in future.

even i m struggling for buying spark plugs for car but they are not available. this is disgusting.

I have filed a complaint against Heritage Motors (Tata Motors), Thane, Maharashtra on 25th Mar'22. My complaint has been marked as resolved without any communication. what is use of this portal then ? if complaint are being closed as per company's feedback.

The issue is still unresolved.

My name is Sandeep Kumar, I had booked a Tata tiago XT blue in Heritage Motors (Tata Motors), Eastern Express Hwy, PanchPakhadi, Thane, Maharashtra
on 15/12/2021 with Mr. Omkar & his manager Mr Devendra Tripathi. At the time of booking I was promised the delivery in 8 weeks, as of now its been 14 weeks, this is betrayal of trust in TATA brand name.
I did sell my previous car based on repeated assurances and promises and my life has practically been difficult since. I need the vehicle ungently and am exhausted with Tata motors' customer service. I'm regretting my decision to book the Tata vehicle, this is highly unprofessionalism for such a trusted brand and every day lies.

Now I am planning to cancel my booking of the vehicle. Also, I have lost my trust in tata services.
I thought that Tata is our nation's pride but this is fraud of Tata dealers it's completely cheating with customers what they promised at the time of booking
Dealer's are playing with customers' feelings!
Find my booking receipt attached with the mail.