Tata Nano Complaints & Reviews

Tata NANO EURO II Base Model in 'Racing Red'
Booked in April 2009.
Allotted in September 2009.
Billed on September 31st 2009.
Paid 09 loan instalments so far.
Multiple reassurances and promises to deliver by date(s).
Still NOT received car.

Dates:
30.09.2009
October 2009 (multiple dates )
November 2009 (multiple dates) ("not yet left the factory" - as i was informed) ("we will let you know") (informed that car was despatched on 29/11/2009)
December 2009 - was asked expect within 10 days of "despatch" (despatch date - 29/11/2009 - as i was informed)

Latest Promise: Delivery by 18th or 19th of December (unless some calamity occurs)

Do something.

I have booked TATA Nano Car and received a letter from Tata Motors Dt. 23rd June 2009 regarding Allotment of Nano Car indicating Unique Identification Number:[protected]which confirmed that I will get delivery between July-September 2009 through A S Moters Gwalior.
But after lot of reminders till Date A S Motors Gwalior or TATA Moters is not in position to give me delivery status.

UIN:[protected]

I cancelled my TATA NANO booking on 30.09.2009 and as informed waited for 30days but on 30th day i.e. 30.10.2009 i get a call from TATA Pune office asking for my account number, name, address and other details and when i ask the executive why he is taking all the details now, when i was supposed to recv my refund cheque he says sorry and informs me that i will recv my refund chq in 10days. After waiting for 10days i call the call centre and lodge a complaint and below are the facts and i am still waiting for the refund cheque. Today it is 26.11.2009. Still waiting..............

Complaint no:[protected] DB101109

1) Darpan Bhagat on 10.11.2009 @ 11.30 AM on phone no: [protected]
2) Venkatesh on 12.11.2009 @ 11.50 AM on phone no: [protected]
Gave me number[protected] and asked me to speak to Mr Shivraj. When i called no responds.
3) Tabeeb on 17.11.2009 @ 10.40 AM on phone no: [protected]
He says that they don't have a manager in their organisation
4) Rajender on 19.11.2009 @ 11.50 AM on phone no: [protected]
5) Abhijeet on
6) Tabeeb on 24.11.2009 @11.45 AM said his seniors would call me by 4pm, Did not recv call till date
7) Prasad on 25.11.2009 @ 10.50 AM said they have forwarded the request and still are awaiting for reponse. (As usual)
8) Faisad on 25.11.2009 from Head office he has taken my account number, Bank name, IFSC no and address. Said he will check, if cheque is not sent he amount would be transferred directly to my account.

Today 26.11.2009 : Nothing has happened still waiting for someone from TATA MOTORS to take necessary action. It is one month 26 days till date and no action is taken.

My cell no:[protected]
Thakur Ram Raj Singh

Dear Sir,
I had Booked Tata Nano with full booking amount i.e. Rs.1, 40,200.00 (Booking Amount + Form) from SBI A/C by net banking on April 10, 2009 through on line and after the Draw I recived the allotment letter of Tata Nano and inform me that that they will delivered between April - June 2010. As the delivery of the car will be too late for me, I had applied for the cancellation on 08th Jul 2009 & they allotted me Refn No. EARDQ66210 and ask me to submit all necessary documents at the dealer. As there are no TATA MOTORS dealers in my state MANIPUR, I sent the documents by speed post directly to Mrs. S URSEKAR, Tata Motors Limited, Teen Hath Naka, Gyan Sadhana College Service Road, Thane - Pin No. 400604. But till date I haven’t received my money & I also called Tata nano customer care several times, they told me that it’s under process.
I therefore request you to kindly help me to refund my booking amount at the earliest.

Dear Sir,
I had booked a Tata Nano LX model. I was kept in retainers's list. Iahd applied for cancellation of my booking on 4th July 2009. Till date I have not received any answer from Tata Nano mamagement gruop for cancellation status on my application. I have been charged Rs 1397 towards the interest on bookibg amount by my financer (Canara Bank). Canara Bank has charged interest due to delay by Tata Nano mgmt on cancellation. How can I get reply from Tata Nano group. This is purly cheating to the small customer. For Ratan Tata this is very small thing but for small customer like me, this is very big and shocking thing. I had sent series of mail to '[protected]@tatamotors.com ' but I am not receiving any answer from this mail I.D. Even cutomer care Executive are knowingly avoid our complints and not reply any message to me. My dealer has also raised hand due to unnecessary delaying policy of tata motors. Dealer clearly told that I have to corrospond directly to Tata motors on this issue. My UIN no. is[protected] and Cancellation referance number is BAPST 46525. You are requested to forward this complain to the Tata motors for early resolution.

Dear Sir / Madam,

I thought of buying a NANO car and booked online through Carwale.com. One of the executive had visited my residence and told me to sign in the form and he also told me that if in case i am not alloted a car i can either get my money deposited (4,349.00 rupees) back else can carry over to next allotment. I told him i need my money back if in case it is not alloted. I had recieved a message to my mobile stating i was not one among the people who has been alloted a car and my money would be refunded with in 45 days, now when i check with the concerned person he is stating the amount cannot be refunded as it is for thier interest amount. below is the communication which i have done with them. Please do look into this ASAP and help me in this regard.

-----Original Message-----
From: aravind K.
Sent: Thursday, September 24, 2009 1:34 AM
To: '[protected]@tmf.co.in'
Cc: [protected]@tmf.co.in; '[protected]@gmail.com'
Subject: RE: Refund of Deposit
Importance: High

I am not happy with the answers provided by you. I need answers on

My questions are:

• Why was I not informed that money would not be refunded in case of missing the allotment?
• Why your executive did not explained me about the payment of Rs. 95,000. 120,000 and 140,000.
• Why did he lie to me that there are no other options other than booking through the payment of 4,349?
• When I am not allotted a car, why should I pay interest for the below amount?

Who is responsible for all these things?

Suresh Sir: below is the response I received and would meet you tomorrow as per the appointment given by you.


Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com
-----Original Message-----
From: Tata Nano [mailto:[protected]@tmf.co.in]
Sent: Wednesday, September 23, 2009 10:10 AM
To: aravind K.
Cc: [protected]@tmf.co.in
Subject: RE: Refund of Deposit

Dear Sir,

Kindly note that the terms and conditions of booking a Tata Nano car was laid down by Tata Motors and the same was available in the application form. Information on process of booking was also available on the website, through call centre & at all dealer locations of Tata Motors.

Payment of 95000/120000/140000 was required to be made to Tata Motors based on the model of Tata Nano of your choice. And this information was made available in the booking application form.

Secondly, you are not liable to pay any amount in case of non-allotment of the car.

Trust this clarifies your queries.

Thanking you again.

Customer Support Cell
Tata Motors Finance Ltd

From: aravind K. [mailto:[protected]@hindujagsl.com]
Sent: Tuesday, September 22, 2009 10:17 PM
To: [protected]@tmf.co.in; [protected]@tmf.co.in
Cc: "'[protected]@tatamotors.com.'"; [protected]@gmail.com; [protected]@yahoo.com
Subject: RE: Refund of Deposit

When I had discussed with your executive who had come to get the application form filled, he clearly stated to me that there are only 2 options if in case booking is not allotted.

1. Either the amount would be refunded to me (refunded to my account directly from TATA)
2. or the same would be carried forward to next allotment.

I informed him that I am ready to pay full amount by cash and purchase the car, he told me there is no option of making payment as full payment. Any one who would like to go for a car should go through only the process what he informed to me. He also told me nothing to worry about the money as this would be refunded in case the allotment was not made. He was in a hurry and informed me that I have to just sign and he would fill up the application form.

Would like to confirm you that if he had discussed about the details below either I would have not gone for an allotment or would have paid in full. Please be informed that even I am financially good and I just wanted that I should be the first person to purchase this car in my office. Hence made the payment.

I need a response on this immediately and I feel this is the right time for me to go to consumer court as I am not happy with the way you have cheated me.

My questions are:

• Why was I not informed that money would not be refunded in case of missing the allotment?
• Why did your executive not explained me about the payment of Rs. 95,000. 120,000 and 140,000.
• Why did he lie to me that there are no other options other than booking through the payment of 4,349?
• When I am not allotted a car, why should I pay interest for the below amount?

Suresh Sir: I would be coming and discussing with you in person by Thursday. Please help me to lodge a complaint. Since I did not know your official id, I have sent it to your personal email id. Please help me. I have print outs of all the mails and also the sms sent to me.

Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com
-----Original Message-----
From: Tata Nano [mailto:[protected]@tmf.co.in]
Sent: Tuesday, September 22, 2009 10:29 AM
To: aravind K.; [protected]@tmf.co.in
Cc: "'[protected]@tatamotors.com.'"
Subject: RE: Refund of Deposit

Dear Customer,

We regret delay in responding to you.

With respect to your query, please note that your booking was financed by Tata Capital Ltd. In case you had to book a Nano on your own, from your own source, you had to pay Rs.95000 / 120,000 / 140,000 directly to Tata Motors. And in case the booking was not allotted, the same would have been refunded to you fully by Tata Motors Ltd.

However, in your case since the booking amount was financed, you had to pay only Rs. 4349-00 which was accounted as under :

Interest on booking amount (140,000) : Rs.3299-00
Processing fee of Tata Capital Ltd : Rs. 500-00
Processing fee of Tata Motors Ltd : Rs. 500-00
Stamp Charges : Rs. 50-00

This is non-refundable and the same was mentioned in the loan application form too.

Trust this clarifies your query.

Thanking you again,


Team - Tata Nano Booking Finance

Tata Motors Finance Ltd
Cyber Tech House, Plot No B 63/65,
Road No 21/34, J B Sawant Marg,
Wagle Estate, Thane West
Maharastra - 400604

Toll Free No :[protected]
Email : [protected]@tmf.co.in

From: aravind K. [mailto:[protected]@hindujagsl.com]
Sent: Friday, September 18, 2009 8:14 PM
To: [protected]@tmf.co.in; [protected]@tmf.co.in
Cc: [protected]@tatamotors.com.; aravind K.
Subject: RE: Refund of Deposit
Importance: High

Dear All,

I have not yet received any response on the below. Kindly look into this immediately.

Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com
-----Original Message-----
From: Cust Quries [mailto:[protected]@tmf.co.in]
Sent: Tuesday, September 15, 2009 2:49 PM
To: [protected]@tmf.co.in
Cc: [protected]@tatamotors.com.; aravind K.
Subject: RE: Refund of Deposit

Dear Sir,

Request to you look this matter, revert urgent basis

Warm Regards,
TATA Motors Finance Ltd.
Customer Support Cell

From: aravind K. [mailto:[protected]@hindujagsl.com]
Sent: Tuesday, September 15, 2009 2:35 PM
To: [protected]@tmf.co.in
Cc: [protected]@tatamotors.com.
Subject: Refund of Deposit
Importance: High

Dear,

Please find attached mail for the details on the concern which I would like to share.

This is really making me annoyed that the commitment which was given to me when I applied for the NANO car and not keeping up the commitment. If it was informed to me earlier that my amount would not be refunded I would have never applied for the same. At the time of filling up the form it was clearly communicated to me that if in case I am not one among the allotment my amount would be refunded on time and also I had received a message stating I was not in the lucky dip and my amount would be credited to my account with in 45 days. Now it is being brought to my notice that I will not be refunded.

As you should be aware that 4,349 rupees is not a small amount (especially for me) and request your interference in this and ensure my amount is credited back to my account else I would be forced to go to consumer court.

Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com

I recieved a allotment letter stated that the car will be delivered between Jan 2011 and March 2011.
I can not wait till that time , so i cancelled it on 11 July 2009

I gave the cancellation documents to Bhooma automobiles , Saligram, Chennai on 11 July 2009.
Still I did not receive the refund amount of 140000 Rs or any response from TATA motors even I sent several mails.

NO response of calling the Nano call center[protected] .

70 days passed after my cancellation , the amount should have recieved within 30 days of cancellation date.
TATA motors should pay the refund with the interest , i am suffering a lot because of this nano...

I have booked Tata Nano vide UIN no[protected] for rs140000/ and submited my form in SBI borivili branch. unfortunately i have not been selected , when i enquire in Tata motors office they told me that my chq has been despatched fromj SBI in July 09 by DTDc courrier . and asked me to enquire in SBI andheri office . I had called several time but no positive reply they gave me. then again i called up Tata motors office and talked to Me ketan rathord he also no idea about my chq. I thought i had made a mistake booking a Tata Nano in my wife's name. Mr Tata you have done a mistake enganging SBi as your booking agent. lastly I got a no [protected] from call centre of Mr Kaushik Mukherjee who lis a wonderfull person listen my full problem and told me that he will find my consignment and ensure that i will get my refund within 2 days.
Now after somany followup with Tata motors and SBI I got my refund and my thanks to Mr Kaushik Mukherjee because of him i got my refund.
My complain is why tata motors does have a proper customer cell to attend customer problem I also ask when tata motors will give us interest for delay refund.

RESPECTED SIR,

NAME-BHAVIN KANTILAL PATEL

NANO CAR APPLICATION NO[protected]

CANCELLATION REQUIEST NO - ZZXTW52328

DATE OF CANCELLATION - 04/07/09

PLEASE HELP TO REFUND MY MONEY WITH APPLICABLE INTEREST AS SOON AS POSIBLE.

PLEASE DO NEEDFUL.

THANKS
BHAVIN PATEL

I booked a Tata Nano Latest Model online and paid the full booking amount Rs.1, 40,000. The UIN No for my booking is[protected].

I applied for cancellation and submitted all relevant documents to Fortune Cars on 7th July 2009. I was given a cancellation reference number ZVAZQ-63341. I submitted a cancellation form, the allotment letter, and ID proof copy to the local dealer Fortune Cars shiravane 7th July , 2009. They gave me a copy of the cancellation form, signed and stamped, as proof.

I called the Tata Motors call center many times but did not got any feedback, Later on I called fortune cars Shiravane they stated that Mr. Manoj Arora is the right person who takes care of refund. In spite of repeatedly calling Mr. Manoj Arora nothing has happened. I tried to find out the status of my refund at many places every time I get new phone number and contact persons name but nothing happens and was unable to get a status. I observed everybody is passing the call. There is no follow-up happening.

Expecting the help in this regards to get my refund

Regards
Manoj Mhatre
[protected]

I have booked TAT Nano Car and received a letter from Cargo Tata Motors Dt. 23rd June 2009 regarding Allotment of Nano Car indicating Unique Identification Number:[protected] & also letter from Cargo Motors Pvt. ltd. Dt. 4th Jul 2009 indicating same Identification Number:[protected] and informed me to deposit balance amount before 15th July 2009. I have deposited the balance amount on 13th August 2009. At the time of lunching the Nano Car at Ahmedabad, Cargo Motors has conform me to delivered the car on or before 15th august 2009 but after lot of reminders till Cargo Motors Ahmedabad is not in position to give me delivery status.

Dear Sir/Madam
I m Hifzur Rehman Booked Tata Nano with full booking amount i.e. Rs. 1, 40, 000. Form no.[protected] and after the Draw i recived the allotment letter of Tata Nano that they will deliver the Car in Aug 2010. So it is too late for me and thats why i canceled the booking of Tata Nano, and asked for refund along with all neccessary documents on 04/07/2009. and after that they asked me that your refund said amound will be deliver within 30 days of the date of cancelation. after 30 days I have`nt recived any refund and than i called to customer care for refund and than they asked me to wait till 10 of August. i waited but i haven`t recived any refund on 10 of august than i again called to customer care for refund than again they are saying that it is under process, and just wait for some days and you wil recieve soon. and now its 18 of August and i havent recived any refund . for me Rs.1, 40, 000 is not a small amount and i need it for my work.

THE COMPANY ANNOUNCED THE RESULTS ON 25.06.09. I HAVE VERIFIED ONLINE AND MY APPLICATION (UIN:[protected] IS NOT THERE IN SUCCESSFUL LIST OF ALLOTMENTS . SO FAR I HAVE NOT RECEIVED THE REFUND NOR EVEN LETTER OF REGRET DESPITE SEVERAL REMAINDERS TO THE COMPANY.

I FEEL THERE IS A DELIBERATE ATTEMPT BY THIS COMPANY TO DELAY THE REFUNDS( WHICH ARE SUPPOSED TO BE COMPLETED BY 25.07.09) AND GET AWAY BY PAYING NIL INTEREST TO PEOPLE LIKE ME WHO BELIEVED THIS COMPANY BASED ON REPUTATION. THERE IS A LOSS OF INTEREST FOR THREE MONTHS ON MY ADVANCE AMOUNT OF RS.95, 000/- AND THE AGONY IS EXTENDED AFTER 25.07.09 ALSO.I THINK I AM TOTALLY CHEATED BY TATA MOTOR SO IT WILL COMPEL ME TO LEAVE USING YOUR PRODUCT AND SAME THINK I WILL CONVEY TO GENERAL PUBLIC & MEDIA AND LATELY TO CONSUMER FORUM.

I PRAY TO YOU TO DO JUSTICE

My wife booked a Tata Nano and after 3 months we got a letter saying that allotment would be in Jan 2001 at the price prevailing at that point in time. This was ceratinly not what we understood when we booked initially. Anyway, we canceled immediately and submitted all the required documents at the Tata Motors dealer. Now it's been more than 30 days since cancellation and no payment received from Tata Motors. Worse still, when we call the Call Center we get no status from the Call Center and after inisiting on a Tata Motors / Nano office phone no. we got two phone numbers which NO ONE picks up even though i have been trying from yesterday evening onward till now (1.00 PM Aug 11).

How could Mr. Ratan Tata allow this to happen? I have always sworn by the Tata Group but the current Chairman and his Senior team (esp Tata Motors head) seem hell-bent on dragging the Tata name down to the mud. Obviously, the Tata Group is in serious cash crunch with their Jaguar - Land Rover misadventure which is why freebie offers on Tata Indicon are being thrown in for advance payment alongwith shameful way of holding onto consumer money with schemes like Tata Nano. What a shame, Tatas !!!

Dear sir,
Our application no.[protected] dt 24/04/09 of rs 95, 000/- as per company they have send refund but address was wrong it has returned it is really surprise as we are staying for more than 6 years & never ever such replies have come, or we have mentioned our cell no, phone no for what reseaon they were asked for we sincerely request you to kindly help us out .

I had booked a tata nano through ICICI bank - Booking/Loan a/c No LLMUM[protected] and allotment letter No[protected]. I have been allotted the car and have been informed that I will get the car between Apr 2010 to Jun 2010. As per the ICICI letter, they have demanded the repayment of facilityl amount of Rs 1, 40, 000.00 by 20 Jul 09and have informed that they would finance this car only if my ITR is Rs 5 lakh during last two years. This condition was never indicated anywhere at the time of booking of the vehicle through them. this amounts to nullifying the allotment and denial of vehicle to me. I may state that I am a gazetted officer of central gove employed under Ministry of Defence and drawing Rs 37, 000/- as monthly emolouments. There can be no reason to deny the loan facility to me.
2. From the above, it is clear that the bank is playing big fraud on Nano allottees. I request you to look into the matter immediately and advise me accordingly.