Tata Photon Complaints & Reviews

Hi,

My name is Sayantan Manna and I was recently being misguided by one of the Tata photon representative. After using the connection for 3 months, I thought I should change my bill plan. I called the customer care number and since I was looking for an Annual based plan, they said that I should go for Rs950 plan where I will be getting 5 GB using throughtout the month. Now the problem is, the representative told me that it...

Inspite of my registering several complaints with the service Provider, my issue of slow speed is not yet resolved. A Person had come one day to check my laptop for the same but just checked and gave a complaint receipt and went away. I am still facing this issue.

Can you please help me out?

I have the receipt of complaint.

Please let me know if you need any other details....

not getting any network signal
and not getting any help from customer care...

I was misguided and induced into buying a TATA Photon High Speed USB dongle with a purchase of an Acer product by paying Rs. 750(cost of device) + Rs. 100(activation cost) + Rs. 50(agent's commission at Docomo outlet). A complain was registered with the docket no :[protected] on 18th Aug regarding poor broadband speed. A service engineer paid visit and ran diagnostics (Speedtest.net) and found that speed was hovering b/w 25-35 kbps. Said...

Dear Sir

Recently I purchased on Tata Photon plus Datacard based on an offer which was communicated by Krishna Impex[[protected]@krishna.in] a service associate of Tata[as described by them].The offer was stated by Krishna Impex was Unlimited usage for 1 month with Rs.500.00 per month with continuous broadband speed.As I found the offer was a little suspicious and confirmed several times whether there will be a speed degrade...

My tata photon is not working for past 3 days.I have complained about 7 times they say it will be done,then other executive says a complaint has been lodged and they will call soon,the grievance has also been mailed to the head on the official website but no reply from there aswell ,one of the executive cut the phone on my face and told me to use someone else's device..i want to file a law suit please guide.....

Dear Sir,

I have recharged Tata Photon Plus Internet connection recharged fro Rs.1501/- on dtd 15/08/2012 with conection No.[protected] amt debited to my accfount but not rechareg not updated for today with reference No.[protected]gc2752160 Transfer to A/c [protected] State Bank of India. Kindly do need ful as earliest. Thanking You.

Deepak Patel
[protected]
VAPI...

I got a call from Photon Call Centre (Shop Name - Krisha Impex) regarding purchase of New Photon Connection. I was promised unlimited plan at upto 3.2 Mbps speed at a rental of Rs. 500/-. Impressed with the offer, I took the connection.
After few days i just called customer care for confirmation. To my utter surprise, i found out that everything was fake. Now that Krisha Impex guys are not receiving the call only.
So in short...

I have been using TATA Photon+ since one and a half year. But since last 8 months its speed is pathetic, don't buy it. Even their customer care executives talk like and they don't have enough product knowledge to solve your problems. Sometimes even website like google doesn't open from TATA photon+..... I'll sabotage the image of Photon+ online so that nobody ever buy it. Already i have posted the same on many forums...

What it the problem with Tata Photn Whiz ? I am staying in Ratnagiri Maharashtra. I have made the payment of Rs. 1499 on 14.08.12 & returned back the amount on 17.08.2099. Again I made payment on 22.08.12 for Rs. 1499 . Still Photon is not activated. The technology is so advanced & I am not expecting such delay from Tata companies . In you were to charge Tata Sky onlne, If your TV is on.. Recharge icon gets vanished as soon as you...

Dear Sir
I am using tata photon whiz Connection no. [protected] since December 2010. I purchased this photon from M/S Computer Home, Near Jamalpur Chowk, Chandigarh Road, Ludhiana-141010, Ph. No. [protected] on 05/12/10. Photon whiz S/N is KT7NAB[protected]. I also submitted my id proof and residence proof on the same time to the above said vendor. Now few days back my connection has been blocked by tata photon, when I contacted customer...

I subscribed to tata photon plus Prepaid by a dealer on 16-jul-12 with number [protected], he submitted my documents as per my knowledge. But on
9th-aug-12 in the night my connection was not going to make showing "Remote Computer did not respond", as I have tried the C-Care no 1800
266 0000 mentioned on the subscription for this concern, but dat was not working after entering the tata docomo number & switch again...

Tata company cheated us and have collected Rs 951 bill from us unethical way.
We have used Tataphoton internet with the no: [protected].
I have called customer care and raised the request for 3 Months safecustody on 20th October, 2012.
But customer care person has taken it as 3 days , they sent me Rs 951 without any usage.
They cheated customer unethical way.
Now I want them to prove thru
1. Customer...

Hellow sir
my name is Nikhil Desale. I am doing online recharge of Tata Photon plus with
255.00 rs. from my bank account of SBI 255 rs will be reduce but their is no recharge
to my photon plz sir help me for my recharge or refund my 255 rs. in my account
I hope u will definitly replay me.
My Transaction Details are as follows:
...

hi ... I am kirtee and I am using tata photon wize which I got free with my Toshiba laptop 2yrs.before and from last week it's giving me error of connection and asking from the phone number.please kindly tell me when it is going to work because I have to do some work on net....

The download speed of TATA Photon Plus never goes beyond 0.4Mbps where as what they promise is 3 Mbps. Also, it goes to a low speed mode of 150 Kbps without any reason. On contacting the customer care, we are told to change the mode to "Hybrid" - which means that the device will switch to one of the mode automatically. But this is just a way of fooling the customer. Reaching the customer care is pain too. The number given initially...

I am a TATA group employee, working for Tata Consultancy Services Limited. I am sorry to say this, but I had always experienced hard times with Tata Photon+ Service. I don't believe Tata Tele Services train their Customer Service Representatives. This complaint is with respect to the account number[protected] and Tata Photon number [protected]. I had subscribed to TN-PHOTON PLUS [protected]@250 Plan. I had an outstanding balance of Rs.804 on...

Dear sir..
I bought my tata photon plus postpaid connection one week ago..but still iam getting speed upto 16-25 kbps.....
what is that, they promises speed of 3.1 mb.
And what we are getting, tata services runnig this market openly, and what you are doing incase of thousand complaints,,,so sad I s india is a country of cheater...
kindly iam requesting you ,to fix this problem,,,

my mdn-[protected]br...

My tata photon plus number is [protected]. I had been having problems with its connectivity for last two years. The speed was slow with frequent disconnections. I had complaint a lot but they took no action always saying we will send you the executive at your address but nobody came ever. Finally, I asked them to disconnect but they didnot. Still they are not disconnecting. They call too much regarding bill payements but never address my issue....

I BOUGHT TATA PHOTON PLUS DONGLE FROM AMRITSAR WITH A POST PAID PLAN.I REQUESTED THEM TO CONVERT IT TO PREPAID LATER. BUT DESPITE SEVERAL FORMS OF COMMUNICATION THEY DIDN'T DO IT.
I WILL REQUEST ALL MY FRIENDS NEVER TO BUY A POST PAID PLAN OF TATA PHOTON AS IT IS EXPENSIVE WITH POOR CUSTOMER SERVICE............