Tata Photon Complaints & Reviews

I have call Tata Photon Plus customer service on 29/04/2012 to raise a request to change my plan to 750 2GB Plan to 950 5GB unlimited plan that day the customer service rep assure that the plan will be changed from the next billing cycle i.e it will be reflected from 05/05/2012 but it will not happen. So I contacted the customer service they told irresponsible replay to me the CSR person said on 29/04/2012 you never make any call to Customer...

I'm a Tata Docomo Photon customer, no: [protected].

I'd registered a complaint, No: NTT[protected] f on the 21st of April for the restoration of my data balance of 5682 MB, as it was wrongly taken from me due to an error from Tata DOCOMO Photon's end, and the promised resolution date was 24th April. Nothing has happened.

I had made numerous calls top to the customer call centre (more than 15 times),...

Though i am here not to submit my complaints but to suggest people that if they are planning to buy Tata Photon Plus then they should try for something else. I am a user of Tata Photon Plus and the service of Tata Photon Plus has became more worst now a days. After recharging with RS 700 i got 1 GB with a speed of 250 KB/S and post using will give you a speed of 12-20 KB/S...Though Tata Photon Plus are saying that post usage speed will be...

CHEATED BY TATA PHOTON PLUS WITH THEIR 2 MONTHS UNLIMITED BROWSING OFFER ,I'M GANESH MY TATA PHOTON NUMBER IS [protected] I TOOK THIS CONNECTION ON 07/04/2012 I GOT A MESSAGE TO MY MOBILE ON 12/04/2012 STATING MY TATA PHOTON NUMBER [protected] WAS ACTIVATED, FROM THAT MOMENT TO TILL DATE I'M UNABLE TO CONNECT TO INTERNET EVERY TIME IT IS SHOWING ERROR 678 REMOTE COMPUTER DID NOT RESPOND

I EVEN VISITED TO SERVICE CENTER...

Only after using the usb internet connection for a couple of months I decided to disconnect the service. I called the customer service and spoke to a lady who took my cancellation, but she did not give me any cancellation number or confirmation number. I also advised her that I will payoff my complete pending amount in the next month and get over with it. I paid of the last amount that i needed to pay to TATA DOCOMO PHOTON and was assured...

I am supriya ray i purchase tata photon plus postpaid plan 24/02/2012 . but steel now commitment speed no available . i puzzled uses this product. no one company person solve this problem....

Dear Sir,
I have been a tata photon user since October 2010, my photon no is [protected], these guys started a rewards points scheme ( tata photon premier league) based on your monthly bill and regularity of payment. i had accrued a lot of points. when today i.e on 19th April i was checking my points there was no website for the same, when I contacted the customer service they summarily told me that the scheme has been cancelled....

the speed of tata photon plus is too slow.
i use 400 unlimited plan....

I have recharged tata photon plus (bearing no.[protected]) for rs.350 yesterday i. e. on 16.04.2012 paid through pnb, new delhi through receipt cc avenue/cca 12dawm740/[protected]/rs.350. as per mail, i am not able to access on "order status" to get my refund back. my mobile no.[protected] and land line no.[protected]vk kapoor). please advise me accordingly.

Regards...

the company did not informed me about the late payment charges and about the payment of engineer who came for repairs . They automatically added it to my bill without informing.My monthly bill is rupees 552 but they exceeded it to rupees 805 rupees.Sir please help me....

Dear sir,
My self subrata das,I have a tata photon whiz(ZTE AC8720) modem and its number-[protected],every time the modem give me 0 to 15 kbps download speed,and its very low.so kindly solve my problem as soon as possible......thanks.....

My self subrata das
I have a tata photon whiz (zte ac8720) modem, and it give me download speed only 0 to 15 kbps.
O kindly solve my problem as soon as possible... thanks....

i purchased an tata photon plus with no. [protected] MEID:A[protected]DAFE on 3rd of april 2012, from OMNI COMMUNICATIONS based at d-480, palam extn, near HP gas agency, pamphal chowk, sec-7 dwarka, new delhi-110077,
i purchased the photon with an assurence of speed upto 3.1mbps for 1st 1 GB and then after 512 KBPS after that,
Untill 1 GB speed was about to 600KBPS, and after that when i checked the spee it becomes only 10-12...

I had called up Customer Care Services on 10th and 12th April 2012 regarding the service which was dis-connected for non-payment. Please note that I haven't received any intimation through e-mail nor postal service. Inspite of speaking to your CCS, though promises were made that it will be sent through e-mail (after confirming the e-mail ID), I am yet to receive the intimation till 2225hrs today. Could you please arrange to provide...

I'm a Tata photon plus customer, no: [protected].

I had a data balance of 5682 MB which was to expire on April 10th midnight. I had recharged my account online with Rs 350 at 7:08 pm, well in advance of the cut-off time.

I also received a payment confirmation mail from Docomo photon's end, forwarded below. (Also received a payment confirmation from my bank)

Despite, receipt of the recharge...

I am Puneet Sharma.I am using IBM plan HSIA [protected]@425 Plan and below is the account details:

Number: [protected]
A/C no:[protected]

I have a problem with the bill of Apr 2012. It is showing 1555 as extra usage charges.As i am using 425 plan under which i get 2 GB usage free and i always stick to that and pay bills well before due date.
But my latest Bill is showing usage of much more which is due to...

My Photon plus connection get disconnected. When i enquire and i get to know that my bill is pending. I went to tata photon particular outlet( SAI Associate, Near golpark) with all concern bills receipts. Then the concern person didn't accept his mistake and misbehave and told me if i want connection i have to submit documents again. My complain no.[protected] and Photon plus no-[protected]...

Hello Sir,

I purchased TATA Photon+ dongle device from Sangeetha store in Koramangala, Forum. I purchased it on Last Saturday April 7th. All the time i kept discussing about speed that i was looking for before buying the device making my intention very clear to buy a 3G device. They never disclose that the device they are selling to me is 2G device..

It all revealed only when i was facing speed issue and went...

sir,
I am preeti gusain(Service No [protected] ).I am having a post paid connection of tataphoton plus.i have a plan for 3mbps + speed and i dnt get even one percent of it.Per month i have to pay more than thousand rupees which is not worth paying.Kindly consider my complaint otherwise i cant spend this this much of amount just for nothing....

POOR TATA PHOTON WHIZ SPEED
Hi,

I am Rajinder, i am using tata photon whiz since last 40 days in Tapa Mandi Barnala Area.
My Photon whiz No is -- [protected].
when i taken that conncetion, tata indicom executive was saying that
max. speed of tata photon whiz is 153.6Kbps.
But i am getting only max. speed 3 to 4 Kbps.
I am calling daily customer care 2-3 times regarding same issue.br...