Tata Photon Complaints & Reviews

I have received the Tata Photon Datacard in 2010 along with laptop accessory in an offer. The agent activated in my laptop with free package and he informed that it will be deactivated after 30min usage. Actually i didn't activate and use any plan by that device. But i received a legal notice from [email protected] that the due of the plan. I have given a complaint that as i didn't use the device/ active ,, how it is possible...AND
Why they come up with legal notice after one year...So they have taken the complaint positively and finalised., I have taken written document that
they have been with drawn legal notice and also informed that there would not get such complaints. But now i am getting same complaint by phone

So i have decided to return the device and never want to use in future also

Request you to not to arise such wrong bills without using the data card For every one

Regards
Ravi Sankar
[protected]
Account no;[protected]

sir, i have photon no [protected] iam using this connection since more than 02 years, previously this connection was postpaid more but one year back i converted this connection to prepaid now recently i reacharged this connection and i was using since 3 days after that my connection is blocket without any reason , even without infroming me , then i call up 4 -5 times to customer care but every time i called they just reply that it is block due to some fault and it will restore after 03 hours , since two days iam listeing this but till time it is not fuctioning , then i visited to reliance outlet residency road jammu , but without giving me any positive feedback i have been told that do whatever you want to do and it will not restore and also submit document again ,

this was very bad response i got from tata outlet ,. please sir i request you to kindly take a legal and strong action so that they ll not do this again to another customer .


my email :- [protected]@gmail.com

To,
Tata teleservices limited, no30, silicon terrace,
Hosur main road, bangalore
Phone:[protected]
Email: appellate. [protected]@tatadocomo.com

Subject:
(I) compensation for the extra charged amount by the tata photon and the same paid by the
Customer
(Ii) tata photon still charging rs 650 for 1gb in place of rs 250 for me.
(Iii) nationalwide tataphoton post paid scam
(Iv) tatadocom fair policy in question?

Reference : tata photon post paid number: [protected]
Account number:[protected]
Service request no[protected]

Dear sir,

1. Reference is made to my email request on the above subject matter since 21/09/2012 and
Corresponding customer care replies (Enclosed below this mail).

2. It is once again intimated that i have initially opted tataphoton post paid service
Having tata photon number [protected] in july 2011 under photon plus 1 gb/rs 650 plan.
Since post paid plan has been changed as per tatadoco notification given to trai on
30/06/2012 that "postpaid tariff plans are rs. 250 for 1gb (Which earlier was priced at rs.
650) and rs.450 for 2gb (Which earlier cost rs. 750). Applicable date : 01/07/2012 onwards�

However tata photon is charging me still rs 650+taxes+late payment charges
For 1gb/month aginst photon plus 1 [protected]@rs 650 since july 2012 to till date.

3. When i have raised the request for the above anomaly to tatphoton. Customer service replied
That� i regret to inform you that we are unable process your request of plan change effective
From 3rd july as there is no automated bill change policy until and unless there is a request
From customer side to change his/her bill plan hence your bill change is not changed from
[protected]@650/- to updated one.�

Now here doubt arises???

It is intimated that tataphoton has state of start of technology for the billing/plan
Change/bill metering and automated communication system.

Tata photon has never sent mail /post to post paid customer including me, for the reduction
In bill rated since 3 july 2012. I have also not received any mails/phone call for the
Reduction of plan.
When plan has been changed by the tata photon for the benefit for the existing and new
User, then responsibility lies on tataphoton for change the bill plan accorginly but tataphoton
Has intentionally not done. And tata photon is still charging old rate for all the post paid
Customer natinalwide.
Here doubt arises for scam national that although old plans (Rs650/1gb & rs 750/2gb) is not
Existing in the database for tataphoton and still tataphoton charging higher old rate allover
India where customer is ignorant or unaware or nor requested. However 60%2g rate has been
Fallen down by tata himself.

Hence tataphon intentinaly not passing this benefit to the customer and enjoying higher
Revenue nationalwide.

4. Hence it is requested that

(I) compensate the extra amount charged from 01 july to till date first intentionally. Customer has already paid the higher charger however charge was already fallen down from rs
650 to rs 250/ gb from the month of july, august& september 2012 bills. Kindly pass the all
Benfit from 1st july 2012 to me immediately or compensate for the same.

(Ii) then only, change my plan for 01 gb.
(Iii) why should not tataphoton to be charged for penalty against excess charges for all his
Post paid 2g/3g customer national wide???
(Iv) why this is not a case of cheating for all his national post paid 2g/3g customer???.
(V) where fair policy of tatadoco gone in this??? Where there is profit, tata keep mum.
(Vi) why should not i close this connection???
(Vii) why tata not passing the benefit to customer automatically as other operator has done?
(Viii) why this matter is not to be reported to trai immediately??

This is a official letter.In case of arbitration for non payment of extra charges, this letter
Will be submitted as proff.

Kindly do the through investigation, then reply. Please donot reply just for the sake of
Reply.

Awaiting your reply
Regards,
Anjani kumar
[protected]
Bangalore. — dear mr. Kumar,

Thank you for surfing with tata photon!

This is with reference of your email dated 27-09-12 regarding bill plan change related concern of the tata photon number [protected].

I sincerely apologize for the inconvenience caused to you due to delayed response.

As per the discussion over the call [protected], i regret to inform you that we are unable process your request of plan change effective from 3rd july as there is no automated bill change policy until and unless there is a request from customer side to change his/her bill plan hence your bill change is not changed from [protected]@650/- to updated one and every photon plans is updated in our tata docomo website www. Photon. Tatadocomo.com.

However we request you to provide with the line of confirmation for plan change from now.

For any queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we'll be glad to assist you. We request you to keep your tata photon number on hand when you call us to facilitate us to service you on call.

Now you can manage everything about your account by logging on to our website www. Photon. Tatadocomo.com. It is a quick and easy process. All you need to do is register on 'my account' which enables you to know your daily usage, to make bill payments, view & download bills, check last payment made details etc.

We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.


Warm regards,
Mahesh.

Customer care - tata docomo

I have a tata photon plus device and i am very unsatisfied with this service. It barely connect with the network. And whenever it get connect, the internet does not work. It is shame from them that they call this a broadband service but the fact is, its like a slowest network in the world. I frequently recharge this device due my work. But my all the recharged data go in vain due unavailability of network and internet speed. Now tell what to do with this.

Respected SirMadam

I had purchased a micromax funbook on sep 01 st 2012 for intenet connectivity only Tata Photon is compatible with the device , I had purchased a Photon device for 1000 Rupees and it is almost a month and i am never getting signal in chennai ,and even if get conectivity it is very slow , It takes me atleast a minute to download 1 MB , I called and spoke to their customer care which was an horrible experiance by itself every time they say i will get a call within 24 hours but no one seems to be responding to the calls and never does a manager pick up thephone and speak and they place you on hold for more than 45 Mins ,

I would like it to bring it to your notice that service or customer support after sales of this product is very bad, When i Inisisted in speaking to thier manager they terminated my service stating ID was not submitted the vendor nor the customer care could explain as to what was the problem with the ID proof that i submitted , and my service was terminated for an entire week , and after i provided the documents again there is no signal , I called them and reaised a complaint and no response from theier end now i notice that they have totally disconnected my service ,

Please look into this matter and help me get a refund from them for the product ,


I have no problem if the device is working fine , But they are just not bothered they are happy as i bought the product but they dont want to give me proper service

Thanks
Anthony Fernando
Chennai
[protected]

Hello Tata Photon,
I am a recent user of the Tata photon + service. My recharge number for the device is [protected]. I have been having problems on accessing to the internet. Whenever I start the process of connecting to the device it either states the remote computer did not respond or the process was terminated by the remote computer before it could be completed.

i purchased a postpaid tata docomo photon plus modem on 18th sep 2012 and till date my conection has not been activated.i called up tata docomo outlet in channi himmat, jammu.they told me that they gave me wrong modem by mistake and to collect right one from their outlet.i am a govt employee and my hometown is far away from jammu so i dont have much time to go to their outlet and collect right modem.the place where i am located i.e KATHUA, there is also tata docomo photon outlet.I requested them that can i collect or replace my modem from nearest outlet in kathua.they refused to provide me that facility.i already paid the activation charges to them and all the documents required.so this is my humble request to you to do some necessary action against them.

i am sorry to come here and write, but tata has really drawn me so far,first thing they have shameless rules and the funniest is their staff says the customers they they follow rules stringently.

you know what tata, get some shame and stop sucking the blood of middle class, in the name of internet, by giving no service and still sending bills.

for which 100 of your executives calls the person day in and day out.

get some sense tata...i am confident, even you won't pay a single rupee if you don't get anything in return.

this is what tata is disgusting and awful.

change your rules and teach your staff some ethics, if at all you have any.

this a challenge to each member of tata family.

if you have guts, get some good name.

you cheat people and take money, in the name of business, you will also pay for that big time.

sick you are tata family.

Dear Sir,
I have made request to disconnect TATA Photon services on 21st March 2012 and paid the last bill by April 2012. But they have sent the bill again on May 2012 stating that my connection not disconnceted and in the process of disconnection!!. I have tried their customer care number mentioned in the bill for a week later i came to know that mentioned number is wrong!!.
01. Customer care number itself wrong means just imagine their customer care
02. Customer requested for disconnect the services, not disconnected till July 2012
03. Rude handling by customer care staff, talking singularly

So kindly take this injustice to the customer and protect such attracities should not happend to any other indian citizens. Thanks

G.Suresh
Refrence : Intimation on bill dispatch~~M7326723

i was using photon plus dongal for the last 1 year and i never faced speed problems.....on 17 sep 2012 i converted plan from prepaid to postpaid and recharched it for rs. 750 unlimited plan.according to the plan i was abt to get 5 gb with the speed 3.1 Mbps and then rest of month with 153.6Kbps....it has been 4 days since the recharge..i havent got any balance ....nor m getting any kind of speed and my network name below the signal is showing as tata photon whiz instead of tata photon plus...when i try to contact customer care no one answers the call rather they put me on a hold tune...help me..

This is the mail i have received from Tata Customer care

SERVICE REQUEST[protected] FOR YOUR PHOTON NUMBER [protected]
We have registered your Service Request[protected] for Photon number [protected].

Our team of experts is working on your Service Request and you shall hear from us by 25-OCT-12.

Thanks & Regards
Team Customer Care


Why should i wait for more than a month to resolve this issue..

It has been 25 days since I purchased the photon plus bundle pack and still not activated. After my previous complain I was given a new num [protected] (original - [protected]) which was activated and worked for 1 day and again stopped working. When I called customer care, I was told I havnt paid the bill of Rs.900.
My connection is new and it is applicable for 6months unlimited. I called back the respective Docomo outlet(Visakapatnam - Dwaraka lane1) only to recive assurances(since past 5 days) yet nothing is done.
The worse part they do not even pick up my call now. The concerned outlet is in Viskhapatnam Dwarkanagar lane1,
My patience is being tested to the max. I am in Bhopal now so could not go directly to shop.
I dont understand, why I am being harassed for these many days after paying my bill, submitting documents twice(because of stupid service done in the outlet).
Please, tell me what should I do. Do I need to forget that I paid the money?.
I guess they are selling customer harassment in TATA Docomo shops, wrongly spelt as TATA photon plus and I am the latest victim.

Sir,
I'm very upset the reason is pathetic service.
Mera Tata photon internet Number hai [protected] ma ma 06/09/2012 se problem face kar raha hu. mera problam hai ma apna kitna data use kar chuka hu tata k web site me dekha nahi raha hai. Mane socha problam thik ho jaiga magar nahi ho raha hai jab v ma costamar care me phone kiya kam se kam 10 Time to 18 time jab v costamar care me bolta hu app apne senior se bat karao to bolta hai senior busy rahta hai ma hold pe rahta hu kam se kam 25Min to 35 Min magar senior phone hi nahi uthata hai Nodal office :- Mr. Sanjay Tiku ji hai jo costamar care ki help karni chahia magar o to phone hi nahi recived hi nahi karte mera Services Request Numbar hai[protected]

Dear Sir,

This is to inform you that I am feeling regretted by purchasing Tata Photon+ device. I have bought it on 31-Aug-12 from outlet(Settled in Infosys PUNE phase II). But today is 10-Sep-12, and it is not activated yet. Daily they are making fool by saying "it would be activated by today" but now its height. People has stopped responding from last 3 days. Made 100+ calls to them, the guy in office not responding, his manager is not responding. I have bought plan 1537 device + cover plan for 2 months and then normal rental. But days are passing, I am willing to drop it now or provide some proper respond. Also, manage the usage of 10 days. Its really shamefull. Manager's no. is - [protected]. Take an action soon. Ideally it should be activated by 4-Sep-12, but today is 10-Sep. Why should I pay extra for no reason. Its ridiculous.

Respected Sir/Madam,
I am a student of Kirorimal Mal College, DU and I had bought a photon + postpaid connection 1 year back. Presently I sent my device to my home town Bokaro Stell City, Jharkhand where my brother was supposed to use it.My photon no. [protected] and a/c no.[protected]new) [protected]old) with 950 5 GB unlimited plan but my brother told me to get an economical plan so I thought to convert it to prepaid with 250 1GB plan so I applied for the same On 21 august 2012.But the same day in evening I received a call from photon team , they said that postpaidis better than prepaid and the same 250 1 GB plan is also there in postpaid.So I said him not to change tp prepaid but later on I came to know that it was migrated to prepaid. So I talked to customer care regarding this but they said me to apply for postpaid. So I went to the indicom office at lajpat nagar and I gave them my documents but I didn't have an delhi's address proof so I said that I am a college student and I dont have my house in delhi so they said we accept ID cards of JNU and Delhi University when I presented them the ID card they said we can't accept it and said me to present the rent agreement I didn't have it so they charged Rs.200 for it when asked for the bill they didn't give it to me and ignored it so I applied for conversion on the same day 23th Aug. 2012. They said me to come after 2 days and said me to collect the rent agreement and the conversion will be processed by that time.I went there on 25th or 26th and they said that it is not done. then I waited a lot and everyday I called the Photon customer care to know the status they said that there is no such request regarding migration to postpaid.I registered a complaint with them request no.[protected].So I finally decided to visit once again on 1st september I was shocked to know that I was not done yet.So I talked to the sales representative Zeeenat to whom I had applied earlier.She said that there is some back hand fault.When I asked for the rent agreement she said that we have attached it with your other documents and we can't give it to you.So I got really angry then in place of her Mr. Bipin came and dealt with me.They had given me their contact number but none of them responded when I called them.He said due to lot of rush in the office we don't pick the phone.I reched the office at 2:30p.m and waited for more than an hour for the procedure and I left in the half way because I had Income Tax tutions at hudson lanes at 3:00 to 4:30 p.m but still I missed my tutions.In the morning I got a call of Mr. bipin telling me how to activate the device and At that time I was in college so I came home and called my brother to do the same activation was successful but due to some problem there was connection failure so I called him back but he said there would be some minor problem.so I called customer care and gave a complaint reference number[protected].finally every thing was resolved but the net was slow.
So I suffered a lot due to this and I had to run from G.T.B Nagar to Lajpat Nagar missing my tutions wasting money, efforts, energy, time.So a filea case under mental agony and harassment.
I request youto kindly help me as this I my first approachto the consumer forum.

Thanking You,
Yours sincerely,
PREM KUMAR PANKAJ
A-74, GURMANDI, NEAR RANA PRATAP PARK
DELHI-7, CONTACT NO.- [protected]

Product: tata photon +

Unable to install the application on MAC

Logged a complaint on tata photon website, got the respose from their executive
asking for snapshot, which I am unable to provide, as I have issue in print screen, for which support person said, they cant help..... Infact have explained the crash report..., but without snapshot they cant help at all.....

CRAZY.....and soo insensible....

Am unable to use internet at home, but they cant help!!!!!

If we delay the pay by a day also there is penalty, but no discount due to their problems....

starting slow net

Sir, I had purchased photon plus and had already used for 6 days after recharging. But now I am not able to connect to internet. Now, what I want is to check my photon balance. So, how can I check my balance? Sir, please i need your kind respond.
Thank you.

I had applied for a tata photon plus postpaid connection with a 950 plan. I was said i would get 3.1 Mbps for first 6 gb and 155 kbps beyond 6gb. When i started using it, the speed was no where close to the range promised. And worst thing is after my download limit exceeded, i am getting a speed of less than 10 kbps almost throughout. I know it is not possible for me to get a speed of close to 100 kbps but what i expected was atleast a consistent speed of 30kbps.

I had already raised two complaints and provided with screenshots. One of the times they had autoclosed the case saying, the resolution will be ready by september 1st at maximum.. But it has not improved even one bit.. Worse i am getting download speeds of close to 1 or 2 kbps. My airtel 2G connection delivers better speed than that. When i got a call from the customer care executive, he says i cant get speed and i have to put an extra booster pack to get good speed. The company isnt even providing .1 times the speed which they had promised and they dont care about the complaint that is being lodged.

Request you to look into this

i did an online recharge of my tata photon plus netcard. The amount of rs1000 has been deducted from union bank debit card but the recharge has not been succesful. The customercare executive toka me to wait for 2 hrs but it is still not succesfull. Please help. My email id is [protected]@gmail.com. My tata photon no is [protected]. Please do something.