Tata Photon Complaints & Reviews

1. I took (26/2/2011)Tata Photon Plus internet connection with number No. [protected], going by the hype of fast connectivity in adds. Post paid plan with Rs. 250 monthly rent plus extra on uses basis was chosen, thinking uninterrupted service would be enjoyed though need was limited. However, write from the activation of services, too much disturbances/disconnection in internet connectivity was faced for which Customer care executive were spoken telephonically several times and was told to re-install the device/software off and on which had not served the purpose. However, First bill of Rs,315 (upto 12/3/11) was paid 31/3/11 while facing the problem and using internet elsewhere.
2. 5/4/11.Ultimately dealer (from whom the connection was purchased) was contacted who registered the complaint saying that there were no earlier complaints made telephonically with customer care registered in system. This was followed by written message/email that issue would be resolved within 24 hours by 6/4/11. Appointment for visit of engineer was fixed at 6 PM for 6/4/2011. Follow call was given by engineer also meet at appointed time but not turn up. He was contacted at 6.38 PM (6/4/2011) and assured me to reach around 7 pm but again not turn up and not intimated any reason for doing so. Thus, the assurance of resolving the issue by 6/4/11ended up without even attending the complaint.

3. 7/4/11 The engineers turned up and checked the connectivity on my desktop, on his laptop, keeping the laptop even on dinning table but problem of frequent disconnection remained. Device was taken by them and returned on 8/4/11 stating that the device is working well in other place and further intimating that he had noted down the parameters and would be sent to the company. Accessing the internet would be problem free after 9/4/11 afternoon onward, which had not happened. However, message/call/email about resolving the issue and closing the trouble ticket[protected] was made without actually resolving the issue.

4. 10-12/4/11 The issue of false claim of resolving the issue was raised with company for which I was told that engineer has given report like that and again registering the complain. Registering the new complaint 26080049 was questioned for which I was told that earlier complaint was registered in lower complaint department, this is(was) in higher complaint department/nodal officer side etc. However, on 12/4/11 nodal officer side tried to track the number on line and couldn’t resolve the issue. The engineer was sent same day and simultaneously other person from company side was also kept in touch of engineer (it was done on my request to avoid communication gap). The problem of dis-connectivity remained there for which they started pointing fault in my desktop. Whereas all feature of desktop were functioning well, including running the internet through mobile without any problem, in the presence of the engineer. On that, It was argued by them that desktop might be well but there is (was) problem with file relating to tataphon for which they don’t have solution, but vendor may have. This was ridiculous. Facts were emailed to notal officer on 13/4/11for taking device back and refund of money.

5. 15-20/4/11-Nodal officer responded with repeat version that problem in accessing internet was found due to some fault in your PC else the device was working fine on JE’s laptop. Though PC was ok, however, only as a step, operating system was got re-installed. But the problem of frequent dis-connectivity remained there. Allegation of fault in PC was baseless. It was also reminded to them that device was not working problem free on JEs laptop despite keeping it in different-2 places and that’s why device was taken by them to other place on 7/4/11 for checking. They were told that more than enough time, passing many 24 hours, has been given to resolve the issue, So I would not live with the problem/keep on striving for internet connectivity furthermore. Final/last bill (upto the date of written complaint) keeping in view that device was only on checking connectivity, was asked (20/4/11)to be issued for closing the account. On the contrary, willfully, one more complaint no.[protected] was registered (20/4/11) stating issue would be updated in next 3 days. With no, connection was asked (21/4/11) to disconnect.

6. 22-27/4/11-Not getting the proper response from company/nodal officer, dealer was asked as to why such connection was sold to me on which internet is not accessible despite engineer’s multiple visits. It was revealed by the him that in some places signal problem is there. Sometimes it is (was) expensive to provide signal booster. So company is taking the device back and making the refunds through cheques for which he is(was) recording the fact in system. Return of device/accessory and refund would be processed after receiving the approval from company. Subsequently, call from company was made that some representative would come to collect device and cheque for final bill amount Rs. 320 and refund of Rs. 1700 would be processed thereafter. Which was agreed but action was not taken as said.

7. 28/4/11- Instead, more calls from company/engineer to look the issue again/note down the signal parameters for sending the same to company, which(repeat) were denied know. It was clearly explained that the problems which could have resolved through customer care/ or within 24 hours one or more so, had not got resolved for weeks. Further, Not able to access internet through tataphon plus keep on attending call/engineer at premises was highly disturbing and resulting in generation of extra work without any good reason beyond limit Further calls/effort were said NO and again connection was told canceled from 21/4/11 and refunds was sought. Instead of closing the connection, problem was kept continue by registering one more complaint[protected] on their own, asking for 3 more days and stating (29/4/11) that “account has outstanding balance of Rs. 458 and due to system constraint we are unable to register the cancellation request till outstanding balance is reflecting”.

8. 2/5/11-On this, for speedy settlement, the company/nodal officer was given open option through tele-conver and written email 2/5/11 that outstanding may be adjusted from amount of Rs.1700 (due to me) and balance may be paid to me. Nothing was done except creating one more nuisance by willfully registering one more complaint[protected] and just like other complains closing it themselves later (6/5/11) by stereotype remark that “Hope you are satisfied with the resolution provided” without any resolution and lingering the matter further on.

9. On-line complaint 292385 through tataindicom site was made on 27/5/11 further complaint 294142 with above facts was again made on 31/5/11 to close issue but no response except issuing frequent bills even before/after this simply taking advantage/liberty of post paid connection as:
Bill date Amount Rs Bill date Amount Rs
15/4/11 458/320 15/5/11 646
15/6/11 503 15/7/11 No bill
15/8/11 160(seems to be prorata for 13/3/11 to 5/4/11—250/30X20 upto complaint date)

One of the email (3/6/11) from nodal officer stated that refund of device would be considered in cases issue is still persisting and not getting resolved. This was tata indicom, which had/was dragging the issue despite cancel request on 21/4/1, several tel-conver-reminder email in-between and refund sought. Instead closing the account with final bills, above bills were raised by adding monthly rental 250 (usage O-as) and raising the amount up and down with willful adjustment and without any good reason.

10. After long gap the bill of Rs. 160 (presumably prorata upto of registered complaint which I was readying since April, even little more for resolving issue but issue dragged by raising the bill first upward and so on) was sent and paid within due date on 18/8/11 and refunds was sought accordingly .

11. 22/8/11 I was respond (email) that “your complaint regarding buy back due to connectivity issue has been put before the concerned department. We have accorded it top priority “and on 23/8/11 that “for regarding refund you need to visit nearest Tata Office”. The concernd Dealer was visited on 4/9/1, who apprised me that in the absence of endorsement of refund order in his(dealer’s) system, he couldn’t take device/accessory back and proceed ahead with refunds (message in customer email would not be base). Tata indicom was asked (8/9/11&) endorse the same refund order to me (as a reference) which has been sent to dealer on 23/8/11 to bridge the gap or alternately told to collect the device from me and make the refund on-line (bank detail given)or by cheque to materialize the refund without causing further inconvenience. This was not done till date except again cheaply starting issuing fabricated bills (putting 0 usage+rental, taxes), on canceled/surrendered connection of 21/4/11. Then demanding payment as:
Bill date Amount Rs Bill date Amount Rs
15/9/11 276 15/10/11 602

12. The Tata indicom was again asked (17/1011) to endorse the refund order 23/8/11 to me for materializing the refund this not done but followed by email dated 19&20/10/11 that poorly accusing that I was not contactable on mobile registered with company. On contrary, several conservation on same mobile number taken place many times, selectively from company side only demanding bill and going silent/making call short on asking about refund. Last call from company No 64701760 on 7/11/11 5.43 pm was made that bill of Rs. 602 is pending for internet uses. This was in-correct/false statement and was counter as to where was the internet uses. Taking few minutes for checking the details of bill, she came with the version that she would revert back immediately. Gone missing since then till today 11/11/11 11.00am.

13. On the face, the company shown fixing appointment for providing resolution within 24 hours, sending engineers multiple times, offering/accepting buy back/refund- due to connectivity issue. But on back side not attending the complaint on appointed date, then claiming resolution without resolving the issue, then allegation of fault in customer’s PC without any fault noticed (not experienced with other ISP), then not resolving the issue on the pretext that issue is/was persisting-which dragged by themselves by issuing bill on post paid rental basis, then blaming the customer is not contactable on mobile.

14. The company was using all possible means of commutations as per requirement viz.i)Home address to send bill, ii)email was flooded with e-bills, bill dispatch intimation/payment alert and including above correspondences (even facts of tele-conver later including them in email), iii)mobile for tele-conversation and messages-not now. When it come to resolving the issue company look for baseless, cheap excuses. Not closing the issue/issuance of fabricated bills has caused huge disturbance/harassment and distress which were felt far more than which can be expressed in words. Lots of precious time has been wasted in responding the one sided dragged correspondence This was highly inappropriate/ disappointing/disgusting/condemnable on the part of TATA INDICOM to deal the issue like this. Tata indicom was not expected to go cheap to this extent.

15. It is again reminded to close issue by refunding Rs. 1700 without delay.

Vijay Singh Panwar
Ghaziabad. (U.P).
Date:11/11/11

please tata photon speed verry slow please fast this internet speed

I am using the Tata Photon plus device [protected] from last 6 months and I am very unsatisfied with their broadband speed.I am using an expensive plan and I also pay the bills on right time and always have sufficient balance like 15 to 20 GB in my account.While purchasing the device I was promised that I will get 3.1 Mbps speed but the download speed is always between 0.11 - 0.24 mbps and upload speed is 0.10 - 0.36 mbps .There customer care services is horrible.I complained about the internet speed & they recorded it in their database & gave me some docket number and told me that their technical teams will resolve the speed issue in 48 hours, I got call from their team & their solution was great, they told me that as the number o[censored]sers in my area Sus Road , Pune is more therefore my speed is down & it cannot be solved.I once again contacted customer care & they told me rudely that my resolution is already done & if you have further issue I should contact the nodal officer Shaguna Shetty & they gave me an email id & phone no , phone no never works & I think she is a fake.I am fed up with Tata photon plus services & I want my money back & I never expected this kind of attitude from company like Tata.While selling the device they say that I will get the speed upto 3.1Mbps irrespective of no o[censored]sers,they should at least provide 1 Mbps speed in normal hours.If no o[censored]sers is increasing they should upgrade their infrastructure it is not the problem of consumers.Beware of the Tata photon device & their fake customer services they are only fast in giving docket number but not in fixing your issues.

I have been using Tata Photon+ Post Paid Data card - Number - [protected] from Oct 2010 to May 2011. My problems started when i gave the request to deactivate the Tata Photon in the May '11. I had requested the Tata customer helpline executive to deactivate my existing connection. At that time he received the request and gave positive reply and advised me that my connection will be deactivated after 15 days. But donot use Tata Photon during this duration so the bill will be generated accordingly and will be adjusted if not used. After a while i received mails and overdue receipts from Tata for 2 Months. But my actual usage was for only 1 month and 5 days. I called up customer care and requested them to send the revised bill, but instead of hearing my case. He said to pay the Entire bill of 1,859 Rs and said that bill will not be revised. Also if i want to sort out the issue visit their main branch i.e : Guajarat Bhavan, ahmedabad. I went there and told them about the case, they directed me to technical department, i waited for 3 hours but no response. So i finally decided not to pay bill for full 2 months unless they revise the Bill.

After 45 days a guy from Tata teleservices called me, i told him my case and after the discussion he agreed and revised my bill to 1100 Rs. Which i agreed and requested for some letter stating that i have paid my bill, but he told that i will receive the Payment Receipt and that will be enough. Then the person collected Cash from me and gave me the receipt of 1100 Rs of final settlement on 27th July '11. Receipt number : 35895. Then i was called in October that still i have to pay 759 Rs or else they will process for legal matter. I gave them the receipt number but they told me to provide the Final settlement copy from Tata. Finally they sent me the Legal letter from some advocate to settle this issue. IS THIS THE WAY TO FOOL CUSTOMERS TO PAY A CERTAIN AMOUNT??? AND THEN THREATEN TO SUE ME for 759 Rs... ALL THIS AFTER 3 MONTHS OF FINAL SETTLEMENT AND BILL PAYMENT???

I had taken Tata photon plus internet connection on[protected] from TATA TELE SERVICES LTD (TTSL).
I had selected the plan of 2GB per month. TTSL people told me that because you are a central government employee therefore there is a discount scheme for you. You will have to pay only Rs. 500 /- per month for this scheme. But now they have sent bill to me in which they have mentioned selected plan as 5GB per month @ Rs. 950 /- per month.
My Tata photon plus number is [protected]
Vinayak Mishra
III-H, Block - B, Pavan Midway Residency,
Sheelanagar, Visakhapatnam.

sir,

I had purchased a tata photon plus connection from univercell store
near porur junction,porur,chennai. on 2 oct,2011 but after 28 days
also it was not activated.

I was given the connection and was told it will be activated within
one days.I had submitted all the documents.he said I will be getting a
call from Mr GODSON.mobile no [protected] from tata photon which never
happened but.than i talked store persons...He gave me the pin and i
tried my own to activate it but it was not activated .When I called
GODSON he said he would get back to me in 5 mins and didnt call
back...after 3 days and with frustration I called him and he said the
same thing again and later did not answer my phone call and kept on
disconnecting.
i have write complain in tata complain forum too...but nothing happens...
also send some mail to ethicscounselor tamil nadu division for tata photon.
but still they not resolved my problem..some persons whom i contacted are
[protected],[protected],[protected],[protected]..all of them simply
ignored my problem..
customer care people said that they have done everything...it not
there problem i must contact somother psrson..
I was cheated from TATAPHOTON and univercell store ...They have taken
my money and not
given me the service

i have great frustration and irrtation I am writing this
mail.......................
now,i really dont need tata connection...since i have taken reliance
netconnect ..
but I need my money back becoz this people doesn't deserve it at...


MY TATA PHOTON NUMBER TOLD TO ME IS ----[protected] recent one..earliarly they
have given 3 more no. for same device.
MY CONTACT NUMBER IS ------[protected]


I request to pls update me immdately....

how i get my refund.

Dear Madam / Sir,

This is with reference to my Tata Photon Plus Mobile Broadband Internet connection (A/c No.[protected] which I have been using for over 6 months. I recently tried to get some issue sorted out by their Customer Care ([protected]), but their CCE seemed to have misguided me to update the wrong drivers for my modem device (Olive V-ME101 on 64-bit Win'7 HP). This not only didn't resolve the original issue (my 64-bit Win'7 PC used to hang up after I closed the TI Dialer with "Close Application and Safely Remove Device" option), but made my device inactive. Strangely, after the "update" of drivers, the modem sensed the network but started giving the error "Not Found modem device" when I clicked on "Connect" icon in the TI Dialer. Though I logged the complaint with TI CC again, I was asked to visit their Gallery to have the same resolved "promptly". At the TI Gallery too their staff fiddled with the device and uninstalled & reinstalled the dialer s/w on my laptop with no success. The person gave up and asked me to go to the Olive Service Centre to have it checked and repaired. By the way, the device worked fine with the TI staff's laptop (though it had a newer version of dialer).

Further, the TI staff gave me the wrong address of Olive Service Centre, and I had to check the correct one from the Olive website and find the nearest SC on my own.

To begin with, I do not understand why TI asks customers to follow-up with their partners, particularly when the device is within warranty. TI should handle such complaints themselves and have back-to-back service agreements with their device partners to avoid inconveniencing TI customers. Though I have given the faulty device to Olive Service Centre (which is far from my residence), TI has promptly closed the complaint I lodged with them. I wonder if Olive will provide me with the repaired (else replacement) device, or I need to approach TI for a replacement, if required.

Though my grievance / feedback on the above issue has fallen on deaf ears at TI Customer Care as well as Gallery, I request TI Management to look into such issues where their customers are having to run from pillar to post to have their complaints resolved. I understand that there are certain issues with Olive USB modems which TI used to provide its customers earlier. Seems TI provides other makes / models o[censored]SB modems due to this. However, I would like to know why they didn't / don't give the option of choosing the device to customers ??? If Tata Indicom 'forces' customers to accept whatever device they are provided with (even if it has known h/w issues), then it is their duty to get the same repaired / replaced whenever their customers face such problems. Else, customers should have the choice of device, so that they can buy the one which has a better reputation for quality standards. I hope TI will replace their policy and improve their laid-back approach and take proactive steps to improve customer satisfaction .

Regards,

Ramesh

i have brought a new connection of tata photon plus from POORVIKA mobile store near porur chowk chennai on 25 sep,2011.and paid 1500 inr on spot.but the connection was not activated yet.when i ask person of that store,they are saying its TATA PHOTON DEALER job...nxt i contacted tata photon dealer named GODSON,mobile no.[protected] given by shop keepers about it..when i called him he said he will do it as soon as possible but he done nothing and he simply avoiding my call and not even replay...now its about 20 DAYS gone but my net connection is not activated....call centre people are also not helpful thay simply telling me to go to the shop from where i have purchased photon..and shop keeper telling me to contact that dealer..godson is not avoiding my call....now what i should do?

my photon whiz is not working properly since last few month its speed only 6kbps and at the time taking is said to me thats its speed is 153.6kbps so its very slowly

DEAR,
Sir/Madam
I would like to request you that please help me to resolve my problem that i am facing with the TATA PHOTON PLUS internet connection. I am facing this problem from last 5 to 6 months but the problem is the same as it was earlier. when i registered a complaint that i am not getting the promised speed some techincian came and told me in 24 hrs your problem will be solve but day changes problem remains the same then again i registered a complaint. but this time the technician denied coming to my place and when i asked him that should i go to consumer court he told me yes you can do as you feel to do it. for the proof i am sending you the pictures of my speed test that is done online plus in addition to it i am also sending you the voice clip which is my conversation with the techician on 2nd oct.
i hope you will understand my problem and let me know what can be done in this case. looking forward for your reply.
My email-id is chef.[protected]@gmail.com
MY photon connection number is [protected].

pl read my earlier posts (2 nos).i have received phone call from tata indicom ph no
[protected] on 30/09/2011 at 5.05 pm.when i tried to justfy my position,the lady executive said tumhara baap ka company hai kya. i disconnected the call .she called
4 times after that. i told her that pl send me mail then i will reply. same day at about
9.00 pm i replied back with the mail from tata indicom.these are the executives tata employees ,or this is a new way of ethics or a new mantra.

similarly on 30 th aug 2011 i received a call on behalf of mr masiruddin khan may be
a tata indicom associate ,agent,gentalman god knows.to him also i told him the thestory and sent a mail

scanned copy of sent mail is attached herewith.
i do not expect any sort of verbal communication from tata indicom
if at all you want to communicate pl do the same with mail only

gm marathe

pl see my earlier post same day.
i am attaching mail by tata indicom saying disconnection by 30/06/2011

gm marathe.

pl see the attachment.company replies that they have disconnected since aug 11.
when they themselves send a mail saying acceptance of cancellation effective june 11
this v v starnge

gm marathe

it's very sad to say that tata photon whiz speed is so poor as compared to other broadband services....

Dear Concern
I am using TATA-PHOTON whiz for the past 6 months. My account number is [protected]. I never faced any problem with the speed of accessing internet. But for the past few days, I am facing problem in accessing the internet. First I thought that its because of the coverage problem. But the antenna displayed as full, and showing a full coverage. So, I kindly request you look on to the matter immediately and to take necessary action against the complaint. Looking forward a fine service from you, depending on the name and reputation of your company

Awaiting your prompt reply

[protected]

I have a tata photon connection no. [protected], which was duely recharged on 12 september 2011 by 1000 INR(5 gb unlimited plan). but from past two days i am unable to connect it . its giving an error that "the PPP link control Protocal was terminated". i got my device checked at the centre and they have submitted an complain in NON Technical department but still to my surprise after 2 days nothiing has been done. kindly get it in order as i am having urgent works pending . my contact no is [protected] (after 1pm) and email is [protected]@gmail.com.

Dear Sir(Sosasta and Tata photon)

I had purchased a tata photon plus connection from So Sasta .com.

I was given the connection and was told it will be activated within two days.I had submitted all the documents to Mr Soumyajit Bagchi in Sosasta office in Kolkata
he said I will be getting a call from Mr manoj from tata photon in two days which never happend and I had to follow fr 3 days to talk to him.He gave me the pin and it was activated fr 4 hrs and after that it got deactivated.When I called mr soumyajit he said he would get back to me in 5 mins and didnt call till 8 pm in the evening and with frustration I called him and he said the same thing againFor 2 days Manoj did not answer my phone call and kept on disconnecting and said I should contact sosasta as hes not responsible.After 2 hrs he called me and gave me the number of Mr Avishek whos SUPPOSED to be the ASM in Kolkata for tata photon plus I spoke to him and he told me it will be activated today..It didnt happen as expected.Now he also not answring phones and cutting the call...IS THIS PROFESSIONLISM??????????????????????/

I feel cheated from SOSASTA AND TATAPHOTON ...They have taken my money and not given me the service

Nobody seems to be bothred of My Pain...Neither Mr Soumyajit from Sosasta ...neither Mr Manoj ...nor Mr Avishek...........not at all bothered about somones problem...as m work is totally stopped due to this;....So with great frustration and irrtation I am writing this mail.......................THIS IS PATHETIC CUSTOMER SERVICE AND HELP FROM SOSASTA AND TATA PHOTON PLUS....

I request tata photon plus and sosasta to activate my internet immedately or plsss arrange to get me the refund of my money

I HAVE ALREADY GIVEN MY CAF FORM ALSO

MY TATA PHOTON NUMBER TOLD TO ME IS ----[protected]
MY CONTACT NUMBER IS ------ [protected]

I request to pls update me immdately....as I need the internet immedately.....plsssssssssssssssssssssss

PLS REQUEST SOMONE TO CALL ME AND TELL ME PLSSSSSSSSSSSSSSSSSSSSSSSSSSSS


REGARDS
KUNAL CHETTRI

I had a tata photon+ postpaid connection and i migrated it to prepaid, after that its became a headache and these people will irritate u like anything, This s my last deal with tata internet connection and i never evr use these type of connections n my life.
First when i gave a request to migrate it to prepaid they said that it wil hapen with iin 2-3 days nd i forget abt the thing and aftr 2-3 weeks when i go there and askd them to charge my prepaid, they said its migrated to someothers name and its nt hpnd n dat day and again they askd me for id card and all.
Then again i got a mail bill from them for that month even i migrated, i hve registered a complaint against them regarding this, and they cancelled that bill, callelled bill was for march... after many months last week i got a legal notice that i hve to pay 403/- to them, i called that persons number which send me the leagal notice, and the lady siting their was dsnt have a valid point, i tried to contact with customer care they are teling dat, i can contact some outlet,
reallly iriitated wth this connection.....even i pay the amount, the legal notice made so much of personal issues for me... who wil pay for all these things??????
i suggest evry one nvr evr go for tata connection.....my photon+ number is [protected]

I bought a Photon Plus(No. [protected]) and was assured of express speed.But not for once I have used it without frequent disconnects apart from slow speed.Complaint many times to the Customer Care but to no avail as I was only given false assurences.Fortnight ago I went to their office & met their executive & after a lot of haggling finally managed to geta complaint lodged.Their Techinician visited my residence & confessed that they have poor coverage in Sector 22.
It is then purely a case of misleading the customer & false claims.They knew the fact but still didnot inform me.
If Tata Photon is reading this then it is my humble request that they may kindly collect their worthless device from my home before it goes to the dustbin.For their info, I have already applied for an alternate connection.

I am not able to use Tata Photon. Whenever I click on activate it says " Activation Failed, try again later or contact your service provider. My TATA number is [protected] and my complaint referrence number is[protected].

I want someone to help me with this ASAP

I bought a Tata Photon last week which turned out to be defective. This was replaced. The replaced photon took one week to activate. After which it worked for one hour and stopped working. It keeps giving errors such as 'cannot connect to remote computer' or 'PPP Protocol terminated'. The Photon plus number is [protected]