Tata Photon Complaints & Reviews

Dear Executive, I am writing this email in extremely harassed condition imposed by TATA Photon Plus dealer. I bought the TATA Photon connection (number [protected]) on 26th Jan 2012. When I was buying this connection - I had a trust on the TATA brand. But due to the dealer mismanagement I feel harassed. After getting the connection the Tata Photon Plus device worked properly for few day. But after a few days the dealer had blocked my connection mentionaing that the documents were not satisfactory and I need to resubmit the documents. I said OK, and resubmitted the documents. Again the connection worked fine for few days and now the dealer has again blocked my connection mentioning the same issue. In this scenario my only question to you is - WHEN THE DOCUMENTS WERE PROBLEMATIC, WHY I WAS GIVEN THE CONNECTION AT THE FIRST PLACE? Also when I resubmitted the documents, then WHY MY CONNECTION WAS RESTARTED FOR FEW DAYS WHEN THERE WAS AGAIN A PROBLEM IN THE DOCUMENT? I feel cheated and all of my money has gone into waste. I feel extremely harassed and my trust on the TATA brand has been broken. Would request you to kindly cancel my connection, take your device back and refund my deposit money.

I recharged my TATA Photon Plus (SIM no. [protected]) account withe Rs.1501 on 21st January 2012 (Transaction ID:I[protected]) for 15GB data withe 30 day validity. In those 30 days i used approximately 5GB data out of thee allotted 15GB. As Photon Plus provides data carry forward facility, I again recharged my account on 18the February 2012 withe Rs.350 for 512mb data for 30 day validity (Transaction ID:I[protected]). But on 21st February 2012 my Photon Account became inactive as I could not connect to Internet any more. I called thee Customer Service thee following day where they told me that my Rs.350 recharge on 18the February was a "failed recharge" and so my January month recharge went out of validity as my data balance came to be null. But in www.ichoose.in website, no false recharge notification was given to me and every thing carried out smoothly. I was not aware of any "failed recharge" as there was no warning or notification generated. So I filed a complaint (Ref no.429664) about thee incident. After 48 hours Customer Service replied that they have refunded by 350 rupees of failed transaction but there was nothing about thee 10GB data that I lost because of their fault. So I again submitted a complaint (Ref no. 430861) on 23rd February 2012 telling that to refund my 10GB data instead of Rs.350. But till now there is no reply from them.
Please help me.

Dear Sir/Madam

I bought a Photon Plus device in DEC 2010 bearing number[protected] and with an unlimited plan RS950/Month. I used the device for about 5 months and paid the dues before due dates. With the last bill payment I requested for termination of Internet services to my device in APR-MAY 2011 and cleared the dues. I left my home place for about a year. But unfortunately TATA billed me extra 2 months rent for my already terminated account with RS1987. Few weeks ago I returned to my home and I got a call from TATA recovery person, He theatned me for legal action if I was unable to clear the invalid outstanding dues.
Couple of days ago Mr. Rohit Salathia emailed me with an Amnesty Scheme. He claims that I should pay 60% of Rupees 1987 which is = Rupees 1192 approx. within one week from the date of email failing which they will respond with legal action and charge interest for the said amount.
I am not going to pay a penny to the scam company. TATA DOCOMO PHOTON PLUS sucks. I won't ever recommend PHOTON PLUS to any one they are bunch of crooks. It's a scam company.

Aqeel Bhatt

Hi,

I am Tata connection holder from last 5 years. Some time I used Tata Wimax, sometime Photon+ and so on.

On 3rd Feb 2012 I acquired a new Photon+ connection. While getting this connection I informed executive that please do not send your associate for verification for next 15 days because I am going out of station but I am reachable on my phone. The executive was agreed upon.

7 days later I suddenly find my Photon+ account deactivated. I called to customer care and they said that you were not reachable on your phone and that is why we deactivated. Finally, I came to know that the person who was trying to call me did not prefix "0" on my cell phone number. This is just a commonsense. However it was communicated earlier that I am not in town, they tried calling me in the local region (998686xxxx) and not with (0998686xxxx). Eventually they disconnected my line. After so many follow-ups, I got my line activated however I lost a day of internet connectivity and due to that my office work got affected. Because I was out of town I was completely dependent on internet for my office work and a day of disconnectivity cost me in thousands.

Another instance, on 22 Feb 2012, one associate of Photon+ calls me and asks me all my details and finished background verification. He informs me that if someone calls you, you please inform that he came to my residence and completed the verification formalities. Suddenly I see my line deactivated again on 25 Feb 2012. I do follow-ups again and finally find that the person has entered my office and residence address as same and due to that the background verification failed and line got deactivated. I tried to follow-up but all in vein. Since it was Saturday, nothing happened on Sunday (26 Feb 2012), too. Now, today (27 Feb 2012, 3:16 PM) too, I still see my line is deactivated and my work is affected. I am losing thousands and impression at work.

Finally, I just want to tell you that because of Tata's executive’s mistakes, their non-integrity work, and lack of commonsense I am suffering. I am not going pay any bill for this month and I'll lodge a complaint in consumer court Bangalore, India.

Thanks,
Pratik.

Hi,

I was using Tata Photon plus for around a year and a half(since 2010). I had a minute based plan which means the longer I use the more I pay. Last year around August End(2011 August), I raised a complaint with the Tata photon plus consumer care stating that my connection is very very slow. It would take 10-15mins to just load a page. And today (02/27/2012), I get a call from the tata photon Network department calling me to inform me that the problem is rectified. they gave me a docket number[protected] and the call was from the number - +91 [protected]. Following this they sent me a message, that my ticket is closed. Funny isnt it? Now let me tell you what happened in the mean time of 7 months!

I followed up continuously with the customer care of Tata Photon to check on about the ticket I raised.Nothing happened.... once they told they would not be able to rectify the slow network issue! Than I got irritated and I stopped using the connection from September 1st week. Than, I got a bill in the middle of September 2011, with a whooping Rs 4500 or something like that. I called up customer care to clarify and ask how I got such an amount. They had no answers. Than finally after me following up on the bill several times and having talk with some customer care manager, I was told they would send me a different bill with half the amount of the current bill. But they sent me the same bill of Rs 4500 again. And I didnt pay.

Now the drama starts. They called me every day 2-3 times to persuade me to make the payment and everytime I would end up telling the whole story of the ticket raised, the customer calls, the different bill, etc... but nothing done. Than finally I got a call from the Legal section of Tata Photon. And funny part is they even had proofs of me using the connection in October 2011! And they after few calls from the legal section, we realized that they were actually talking of some other person with my name. Post that I have not received any calls from the legal section. But, than I got a legal notice in my mail. Now its ridiculous on part of the Tata Photon team. Could you please look back into my payment history... I had never made even late payments... And this time, when its a genuine reason of your network failure, you torture me like hell and send me legal notice. Its utter nonsense!

I would never got for any Tata products again in future and would stop my friends and families too.

Thanks for all pain you have given me,
Priyanka

sir ,
ihave taken a tata photon plus and a waly connection his customer support told me that in both location of my use tata indicom is providing full network and services but after just getting connection i feel i was chiitted by tataindicom i contact the customer care more than 10 times but they din't solve my problem finally i stoped calling customer care .but the bill is running on to 3months .now i m help less .now i have got a notice from a tata indicom lawyer to pay the bill of rs2500 app.
now what will i do. plz guide me.
thanks (vinod kumar)

tiril, dhurwa,ranchi -4, mob[protected]

i took a internet connection broadband tata photon whiz cost of 2000Rs. But in that unlimited browsing for 3months and then you have to pay ur usage wise but ia not using full of that but bill was 100% usage, but that connection was very bad slow connection it takes atleast 5minutes or 10 minutes. So i want to disconnect this internet browsing after three months i used only one month but i paid the amount 580Rs. Then i will told to disconnect
this connection they said me rest of this month you have to pay for the next month also. We told them to disconnect but they didnt you have pay 1800Rs.But we are not using connection because my system had a problem for three months we aren't using but they are asking to you have to pay otherwise it will increase whether u using or not because this is postpaid but i paid that amount to tata photon whiz.
Iam afriad of these connection dont trust to this connection this very bloody
internet connection

Hello,

I had a photon whiz, which I used till august 2011. I have surrendered the device at the

tata dealer's(TATA I) office on August 2011 as part of device upgrade to photon plus. At that time, the billing person told me that, all the bills are settled and I dont need to pay anything further with regard to the photon Whiz device. But from January onwards, I started getting court notices on non payment bills, for using the photon whiz, which I already surrendered to the SL Plaza retailer, palarivattom, asking me to contact Jancy(from an advocate, claimed to be a high court advocate(not sure whether this advocate itself is fake or true)). So I tried reaching Jancy, in the number given in the court notice. The number given in the court notice itself was not working!!!!

After having a long googling, I got one number of tataindicom retailer and tried reaching

them and also got connected once. The lady who answered the call told me that, some cashier

done some cheating and the cashier, who attended my request, dint pay my amount on

time(Customer has to pay and suffer for even TATA employee's mischieves). Also assured me

that, I will not get any more court notices further(Great Thanx to TATA for your kind

heartedness. I will be always thankful to you).

Due to this great service, I thought of cancelling the tataphoton as well. So I started

calling all the below given numbers, which are displayed in their own portal and other sites

as the retailer numbers. But I realized that none of the provided numbers are not seems to

be existing.

http://www.tataindicom.com/t-aboutus-ttsl-contactus.aspx

Tel No:[protected] Number does not exist(I can provide you the voice message as a

proof, when I dial this number).
Fax No:[protected] This number exist and rings, but no one will answer.

[protected] - Handles only CDMA requests, but not other technologiesdevices.(Dedicated

service for CDMA!!!!)

[protected] - Rings and one lady answered once and connected me to the billing desk. After

having a discussion, they stopped picking the call. No one will answer now, just can hear

the ring(Already called, more than 40 times to this number alone).

[protected] - Number seems to be not existing.

So I started googling again to reach their corporate call center. I got the following as

their customer care cell number.

PH: [protected]

Fortunately I were able to reach this number almost all the time. One funny thing I noticed

is that, after pressing button 9, they say, you are going to get connected to a malayalam

speaking executive. But you will be able to reach only a hindi or english speaking executive. Leave it, since thats not my concern.

back to my issue again,

So I explained my sad story to the first executive I spoke to(I think, it is keerthana or

someone, dont remember the name exactly). After hearing my story, she said, it is not

becuase of thier mistake, I got the court notices. It is because of my mistake I got the

court notices. When I asked, If I can record it, she said, she dint tell anything like that

and she dint mean like that. Sine currently I'm located in bangalore, she asked me to

contact Retailer in Bangalore to close the photon plus connection or to migrate the device

to a prepaid plan. She asked me to contact the retailer just opposite to the Forum Mall(Near

St.Johns), in bangalore. So I travelled to the tataindicom office to meet that retailer on 20/02/2012, by around 6:30PM. She also informed me that, if she is initiating the cancellation, it will take 7 - 15 days, so it is better to meet the tataindicom office in bangalore itself to close the connection within one day.


I met the sales person, who handles tataphoton activities and informed him my reason behind this visit. He asked me to keep standing, till he is free, though a couple of chairs were free(The perfect way to treat a customer). after 10 mins, I were able to meet the sale person. I told him that, I need to close this connection at teh earliest. He told me that, it is not possible to close the connection from bangalore office, since the devie is registered in cochin. I told him, the customer executive of tata indicom itself asked me to visit this office to close this connection within one day. He said it is not possible as per the tata indicom policy. So, I called the customer care again, after staying over there itself. The executive who attended the call told me that, whatever the sales person is telling wrong and the cancellation can be done from bangalore office. So I requested the customer executive to talk to the sales person. He agreed to that and I gave the phone to that sales person. But unfortunately, the sales person rejected my request to talk to him. He said, he dont want to talk to anyone else, even if it is his own company's executive. So I informed the executive that, the sales person is not ready to listen to you or to your collegues.

Next day, I again made a call to SL Plaza at the number [protected]. A lady attended my call and transferred the call to a gentle man. I requested him to cancel my connection. He asked to provide him with a written cancellation request. He also told me that, an email is just fine. He told me that, he can drop me a mail from the company mail address, so that I just need to reply back to that mail, saying that I need to cancel this connection. As promied he dropped me a mail from the mail adress [protected]@tatatele.co.in. He also asked me to call back to the same number, so that he can confirm the cancellation on the same day itself. So I replied back to his mail for the cancellation. But no one replied back to that mail, till this moment. I have also tried to reach him in that phone number. None did attend the call since then.

So I again called the customercare for getting help in that regard. They told me that, the mail address the SL plaza given is wrong and is old one. I need to use [protected]@tatadocomo.com. So I again dropped a mail to the new mail address, keeping cc the old mail address. This time, I got a auto reply from the mail account and no one replied back then.

So once again I called the customercare for cancellation. They atlast agreed that, they can initiate the request from their side, provided I should pay the bill till the process is over, which I can expect in next 15- 25 days. They provided me with the following request number[protected] and told me that the corresponding team will be in touch with me soon. But this also, I dint hear anything back from them, via the call or mail. So today(24/02/2012) I thought of doing some more googling, so that If I get a new number, which I can find some responsible person, who can understand and listen to my concerns. So I found the below number, which belongs to the appelate authority.

Phone:[protected]

Atlast, my phone was attended by a lady, who assured me that, she will do something on this. But she asked me to wait for next few more days, till she get some response from the corresponding tata indicom cancellation team. But she is also not sure of amount that I need to pay for the delay happened from tataindicom team. She told me that, she will try to avoid billing me further, but she cannot gurantee it. I might need to pay this month's bill also, though I'm not using the device.

Well, I am extremely happy to see the awsome support from various tataindicom retailers and customercare. I had to spend more than Rs.180 for telephone calls itself for making them understand my concern. Also had to spent a few bugs to visit that retailer in bangalore. Also thank you so much for SL Plaza crew and the respected advocate for sending me court notices and making me frustrated. I have only one advice to all, if possible stay away from TATA TELE Services and SL Plaza Palarivattom.

photons plus speed complaint
i have been using Tataphoton+ broadband postpaid,commited speed is 3. 1mpps till 5gb of data download , my no. is [protected] post paid broad band internet pack of rs 450 for 3 gb defence pack.,but i am reciving speed of only 3kbps for more than 3 monthsi have complaint to customer care several times thay reply that they are not able to process my request at that time and ask me to call again,i have also made complaint to nodal officer of Tata Tele-Servises mr neeraj on mobile no. [protected] and many other no. of their officers and customer care such as mr khanna on [protected], mr ravinder thakur on [protected] and so many......since last three month . they say that nothing can be don you are in low coverage are . but i am using this device since long ie wef 14 qpr 2011 thare was no problem but how i the problem has come now the device has een shown to service centre they said it nedds to be change as it is faulty but non of the commpny engineer has visited till date .my warrnaty expire on apr 14 -12012.kindy help me if any one can help i am paying bills every month in time . my contact no .is [protected], no help from tata phone service personnel . thanking u ,


Tataphoton (complaint)

Hi ,this is om prakash dubey from kakkanad(kochi).At last i have no other option than filing a complaint against a company whom i have always respected.From morning itself network is not showing in my tata photon device ,due to which i m not able to access the network.i tried calling to customer care on [protected] but all the time ivr keep me telling that no. is busy.is this the way to manage your service.
so,either contact me,for intimating that u gonna fix the issue or disconnect my connection.i am keeping this complaint as a proof.so please either resolve the issue or disconnect the connection because next month i m not going to pay any amount as i m not getting the network on my device and m not able to talk to customer care to discontinue my connection.
i[censored] will not resolve or disconnect i will have to step toward consumer forum for this.

I have a photon plus connection by the name of Winsome Yarns that has 3 combined nos. in it- [protected], [protected] and [protected]. I am using the Tata photon no. [protected] from mid Jan and that too in urgent situations as I already have wi-fi connection in the office of the co. The plan for the photon is of rs. 750 (2 GB o[censored]sage free). I have used photon in only urgent and critical conditions. But I was shocked when I came to know that the bill of it is rs. 5500 (approx.) and the total bill for the 3 nos. is rs. 7279/-. I have used it only for surfing purpose for official work for most of the times. The bill shows usage of more than 10GB of data which is not correct.
I had not used the photon no. on continous basis.
I do not understand that why we face problem with Tata Indicom only as this is the 3rd time I am facing problem of billing with photon plus.

The concerned person is requested to look into this and provide an urgent remedy to this as the co. is ready to deduct the amount from my salary for the usage that I have not made.

BYE-BYE TATA TATA SAYONARA TO TAT PHOTON MAX BUT STILL THEY ARE CAUSIBG PROBLEMS.
THIS IS FOR YOUR KIND INFORMATION THAT I BOUGHT TATA PHOTON MAX HAVING NUMBER [protected] AND ACCOUNT NUMEBER[protected] ON 23RD JANUARY 2012 .
NOW THAT LATER I FOUND THAT I WILL NOT BE ABLE TO CONTINUE WITH THE SAME FOR PERSONAL INEVITABLE REASON AND DEPOSITED RS.1700/- ON 3RD FEBRUARY 2012. ALSO I MADE REQEST TO IMMEDIATELY CLOSE/DISCONNECT MY CONNECCTION WITH IMMEDIATE ACTION BY MAIL to customercare.[protected]@tatatel.co.in, nodalofficer.[protected]@tatatel.co.in AND ONLINE TO COUNTRY HEAD MR. JOGESH HAYYAR AND THEIR MD/CEO MR. DEEPAK GULATI ONLINE WITH URL ADDRESS http://www.tataphoton.com/customer-service-escalation-hierarchy.aspx. THE ONLY REPLY I GOT WAS FROM SOME MS. Jasleen Shahi ,
TATA Docomo/ Indicom/ Virgin Mobile - Customer Service. FROM MAIL ADDRESS customer.[protected]@tatatel.co.in
Feb 4 (3 days ago)
to me, nodalofficer.d. WITH MAIN CONTENTS AS FOLLOWS:-

“We request you to kindly wait till the generation of your bill so that we can check your usage in the same and if any discrepancy found then we will definitely resolve the issue on priority basis.”
AND ALSO TLAKED 2-3 TIMES AT THEIR CUSTOMER CARE HELP LINE NUMBER
[protected] IFRST WEEK OF JANUARY 2012 AND NO SATISFACTORY RESPONSE WAS GIVEN. THE COMPANY OFFICIALS ARE ADAMANT AND INSISTING THAT CONNECTION CAN BE CLOSED OR TERMINATED ONLY WHEN THE BILL WILL BE GENERATED BY COMPUTER. MAY I ASK THEM WHEN ALL MY USAGE AND NECESSARY DETAILS ARE PRESENT AT THEIR SERVER AS UNBILLED AMOUNT AND ALSO FROM GOING TO TEIR SITE ONLY I DEPOSITED RS.1700/- ON 3RD FEB’2012 WHEN I COULD SEE MY UNBILLED USAGE AS RS.1645/-(APPROX). IT IS SO EASY THAT MY ACCOUNT DETAILS BE CALCULATED MANUALLY AND THE AMOUNT BE COMMUNICATED TO ME ON MY MOBILE [protected] AND I PROMISE TO PAY THE SAID AMOUNT IMMEDIATELY EITHER ONLINE OR AT THEIR COLLECTION CENTRES. BUT THEY ARE NOT WILLING FOR THIS AND ADAMANT FOR COMPUTER GENERATED BILL . HAVE THEY FORGOTTEN MATHEMATICS .MAY I ASK ONCE THE BILL IS GENERATED AND SAY THE COMPUTER GOES TO NEXT BILLIING CYCLE THEN I HAVE TO PAY FOR NEXT BILLING CYCLE ALSO BECAUSE THEY ARE PUTTING DEAF EARS TO ALL MY REQUESTS AND COMPLAINTS. SUCH COMPANIES WHO ARE NOT FOR HELPING THE PEOPLE OF REPUBLIC OF INDIA WHOSE OFFICIALS HAVE GIVEN THEM LICENCE TO OPERATE IN INDIA SHOULD BE IMMEDIATELY DEBARRED, BLACKLISTED AND THEIR LICENCE MUST BE IMMEDIATELY CANCELLED. BECAUSE THIS IS NOT AN ISSUE WHERE COMPANY CAN PUT LOGIC OF TIME FRAMES AS THAT, FIRST CUSTOMERCARE EXECUTIVE WILL WORKOUT AND IF NOT WITH IN 3 WEEKS RESOLUTION MADE THEN NODAL OFFICER AND FURTHER APPELLATE AUTHORITY AFTER 3 MONTHS. WHEN TIME IS MAJOT CONSTRAINT FOR PEOPLE LIKE ME WHO ISA DOCTOR ,I THINK THE PROCESS OF REDRESSAL SHOULD BE ACCELERATED AND MY CONNECTION BE CANCELLED AS SOON AS POSSIBLE.
THANKS.
DR. ANIL
112-C DDA RED MIG FLATS,
RAJOURI GARDEN New DELHI
E [protected]@sify.com
Mobile- [protected]

my tataphoton code is [protected].After my first complaint last week.it was provided some speed only for 4 to 5 days to my internet connection.again there is almost no speed or very little speed in this highly monthly charged HIGH SPEED INTERNET service.But why i am paying too much money to this hopeless internet service..i am complaining it coz you should know views of customers about this poor network service.i will never ever suggest others to believe this internet service..i am also planning to look some better option...and i am sure that i will find some LOW COST NET. SERVICE OTHER THAN TATA PHOTON with better speed as compared to TATA PHTON HIGH SPEED NET.

Dear,

I purchase one new TATA PHOTON plus connection from one your Sales executive of TATA-Tele service his name NEERAJ ([protected]) on 30 Jan
2012 but till now my photon connection is not activated , if i call this guy he always said he will trying to activate the connection but he was failed , at last he give number of AMIT ([protected]) and said you talk to him he will activate you TATA photon plus connection but he was also fail to activate .

Now they are not picking my phone , now its a high time i cant tolerate these kind of non-sense from you , so you are requested to return my
Money on ASAP basis , otherwise i will file a case in consumer court.

Dear Sir,

I have been using Tata Photon Plus ([protected]) since last 1 year and service is pathetic. So I had submitted request(with documents) to convert my post paid connection to Prepaid on 27th Jan 2012 in Rajajinagar, Bangalore. The customer care executive told me that it will be done in 48 hours and refused to give me any reference no.

Today I had called to tata docomo customer care no to check the status and found that its not done yet. When I had queried those people simply started giving me 'n' of nuisance reasons.

Now they are again saying that it will be done in 48 hours and not ready to give me any reference no. So I had asked them to disconnect the connection and those people are not ready to do that also.

It seems that they simply want to rob me for not using their pathetic service which hardly works in day time and damn slow in night time.

Please provide me justice.

Thanks,
Krishna

my tata photon no. is [protected].i pay 1200 per month for 10 GB but do not get speed or connection inspite of FULL SIGNAL in main city area.when i open google it say web page not available or it take half an hour to open facebook home page and another half an hour to logout frm facebook page...such a poorest of the poor service of this costliest network...plz dont apologise coz i will not get an extra 1 mb for internet only on basis of sayin sorry.i have to pay for it.now i m getting almost no connection or poorest of the poor connection by paying too much charges so should i get my money back which i spent this month on this useless service.For this complaint also i spent one and half hour to properly connected to network.Daily i face this torture...this company cheat peoples...to much cost...poorest service....taking money of others in free, with out providing service.cheators.

I have bought datacard from Connect india on 27th January 2012 from Mr Stephen( [protected]) after Speaking with Mr Shilender ([protected]) and Mr. Edwin([protected]) from Chennai . Mr Shilendar and Edwin ([protected]) committed the card will be activated in 2 hrs after payment. But Its over a week now but still not activated and all of the numbers are not responding now.

Mr Edwin who speaks with me before purchase of the card not pick his phone even one time.

My MIED : A[protected]B097
PESN : 8052BE70
S/N: A4G4CA11c1900344

They not provided 10 digit Tataphoton number and now not providing 14 Digit Activation code.

Request you to activate my card or repay my money 1000 Rs. ( I dont even need the laptop bag as they committed if they activate it)

Thanks and Regards
Sivaraman.S
[protected]

Hello Sir,

My Tata Photon Plus number is [protected]. I have been in middle of an issue from 15th Oct 2011 and trying to find a resolution which has consumed more than 15 hrs of my active time (more than 25 calls to Customer care, 3 calls to nodal officers, many e-mails to Customer Care and already 2 calls to nodal appellate but no call back or response) and hence, I am dropping you this mail.

Original Issue: I have connectivity issue in my Tata Photon device from 12th Oct 2011 which has been identified to be a network problem (on 6th Nov 2011) and was informed to be resolved only on 1st Jan 2012.

Billing Issue: when I raised this issue to the customer care multiple times in the month of Oct 2011 to the Customer Care, one had instructed me to change the “std code” settings in my laptop, another customer care personal asked to me check if the device settings are intact, another asked me if am in roaming and convinced me that might be the issue at all (I was at Anna Nagar, Chennai although I bought the device in Bangalore).
When I returned to B’lore in the month of Nov 2011, I found the device was not working in the original location too! A technician attended from Tata Photon+ after another call and said it was a network issue and the call would be routed to Network team. I was misguided or fooled by all the customer care persons whom I called in the month of Oct 2011.
I have been provided discount only from the day the call was routed to Network team in the Dec and Jan bills as the resolution of the original issue was only on 1st Jan 2012. I had raised a request claiming discount for around 20 days (in Oct) for the Nov bill when I did not have connectivity for none of my reasons! On every call, the discount for the subsequent months was quoted and the 20 days issue was not either cared or overlooked!

Even for the requests I raise, I had to call back customer care to find its resolution after 2 days!!! The response has been pathetic both from the nodal officers and customer care. As a result, I stopped using my device on 29th Dec 2011 and have informed the nodal officers (Sunil and Anitha) about the same to do their bit and help me out of this issue but I have not heard any responses from them so far.
Since then, I have called customer care 4 times, nodal officers 2 times and further 2 more times nodal appellate but in vain in the month of Jan 2012 (Even for a request raised on Jan 5, no resolution was informed to me). When I atlast called the nodal appellate on Jan 24th, I had explained the whole issue for 15 minutes and he had asked me to wait on the call while he has a look on the issue. The call got disconnected at around 25 minutes and I couldn’t reach back to nodal appellate and the least I expected, if not a resolution, was a call back which I did not get so far.

I have already faced a lot of pain and hardships being a Tata Photon+ customer!!! A nodal officer (Anitha) said that having paid your Oct 2011 bill, you can’t claim discount on a paid bill as it is our company policy, please understand and move on! That’s the reason I have stopped payment and waiting for adjustments in Dec and Jan bill for a 20 days discount in the month of Nov 2011 that I was supposed to. Never in a service provider, I have found nodal officers who have apathy for their customers except for Tata Docomo.

I am posting this with the least belief that this issue will be resolved in the coming months or years!

dear friends,
Pls dont go for Tata tele service centre at chengalpattu...they are spoiling TATA TELE SERVICE Name, pls take required action,
Required Aquist:Tamil,Mathi(they are frauds at chengalpattu wasteless fellows)take a change after seeing this message...R



Regards: yours chengalpattu friend

no speed , very poor service, I can't browsing