Tata Photon Complaints & Reviews

Dear Sir,

I purchased Tata Photon+ on 31st March 2011 from Patna (Tata Indicom True Value Shopee Kankarbagh) in Rs 1700.
I was given Huawei modem with photon number [protected]. At the time of purchase it was told that the connection will be activated in an hour or so.
When the connection didn't get activated after a day I was given another photon number [protected]. The new number also didn't get activated.
My experience of Tata Photon started with running after the true value shop "thrice a day" for 4 days as the contact number[protected] always come busy.
Everytime I went to the shop I was told that the device will be activated in an hour but it never happened.

At the time of purchase I clarified from the selling staff that I am going to use the device in Rajkot, Gujrat. The sales staff told me that I'll face no problem and the services are there in Rajkot. The reason of taking connection from patna was because I am permanent resident of patna and went to rajkot for project work.
I took Photon Plus unlimited plan (Postpaid) so that I can access the internet at high speed which is needed for my project.

I was expected to leave for Rajkot on 4th April morning. When I asked them to return my money as the device didn't work and I couldn't wait further, I was told to return the Huawei modem and Olive VME101 modem with a new photon number [protected] was given to me on 3rd April'11, at 8:00PM it finally got activated.

When I reached Rajkot I was shocked to see the speed of 10-15 Kbps against promised speed of 3.1 Mbps. When I registered a complain (reference number[protected], I was told by the customer care that Photon+ service is not supported in Rajkot and I'll continue getting the same slow speed.
I felt complete cheated by the sales staffs as at the time of buying the product I clearly mentioned that I need to use the device in Rajkot. Had I been knowing this I would not have taken the connection.

After some time I started getting problem with the modem device. Many times when I click on connect button I get "Modem device not found". I registered a complain (reference number[protected]. I was told by the customer care(technical divison) that the Olive modem driver has compatibility issues with Windows 7 (64 bit).
They told everytime I face the problem I need to uninstall the composite device in device manager and reinstall the driver. It worked for few days but after that doing this failed to connect the device. When I complained (reference number[protected], after a lot of troubleshooting steps I was told to reinstall the operating system.

Formatting the OS solved the problem for some time but again the same problem started.
When I went to patna I contacted the true value shop. Although the Photon Dailer test is indicating "Driver Not OK" the staffs refused to replace the device.

It takes 20-30 mins on phone to register a complain or to know the status of the complain.
Till date no proper resolution provided for complain number[protected],[protected],[protected].

It is frustrating to continue in this way for such a crawling internet speed. It is sad that they don't value time and money of customers.

I no longer want to have relation with this company.

regards,

Kunal Singh
Photon No: [protected]
Email: [protected]@gmail.com

Respected Sir/Madam

i have Tata Photon Plus Connection but i am facing so many problem like slow speed. As we heard in advertisement Tata Photon Plus promise to give speed up to 3.1 Mbps and minimum speed 0.25 Mbps.But the speed i am getting is near about 0.11 Mbps to 0.21 Mbps in day time and 0.19 Mbps to 0.30 Mbps in night..My Internet Speed is never be equal to 3.1 Mbps.there are assuring us , tata photon plus give speed upto 3.1 Mbps but they are not providing speed even half of it. i have filed complaint so many time but every thing remain same..
my request to the authorities please take some action against it...Tata's are doing fraud first with the govt in 2G scam and now with the customer..
thanking you

Sunny Narula
[protected]
Tata Photon Plus number [protected]

Resp. sir
I have an internet service from tata photon whiz whose no. is [protected] I had taken it in the month of April 2011 and it shows the speed 153.6 kbps but when we start the machine it gives the speed between 0.00 kbps to 12.00 kbps app. when i bought this device the costomer care center tell me that it will work better in Suni Distt. Shimla i had paid 1500/- and not got anything. Kindly think about my complain.

ther is no speed on varkala tata photon wiz&+ no one prefer to your friends tata net divise because no action in custemer care my divise no is[protected]

Problem with TATA Indicom Photon Plus billing


I am not at all satisfied with the kind of servce provided by Tata Photon+; I ever had this type of experience with any other internet connection... this is the ever worssssssssssssssssssstttttttttttttttttttttttttttttttttttttttt experience.... tata photon has no signal on VIP road still we are getting double bill then our plan activated.and the worst part is that we are getting bill without using it....I want tata photon to check the problem with our bill and send me new bill through mail at [protected]@gmail.comas soon as possible and till the time my problem will be solved i will not pay it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks and Regards
SHILPA ASIJA
phone- [protected]

Photon - [protected]
Photon - [protected]

Beware of Tata Photon+ SMS specifically from Mobile: [protected] and [protected]

You will be told to get free products like home theatre, reebok shoe, laptop bag, 2 months unlimited connection, USB mouse, etc...... But you will not be provided the free products. You will always hear : "No Stock" and you will never get the free assured gifts.

If you start asking for the free gifts you will get threatening message from these executives..... I dont understand if they take dealership or they were provided employment offer from TATA PHOTON +.....


The Free Gifts are taken back to their packets and they are selling it for a reasonable price...

Will TATA PHOTON + take necessary action against these Guys who are damaging the brand value ?

i am using tata photon+ Mobile broadband service from last 4 months.
Problem is i am not getting Proper speed for tata service.i register the complaint .
But They are not Resolved my issue .
My tata photon details:
Tata Indicom number :[protected].
omplaint has been registered for the given number and the docket number for the same is[protected]. This issue would be resolved by 08-JUN-11. We request you to kindly make a note of the docket number for your future correspondence.




Please do the needful.

Hello,


My tata photon number is [protected], My Account number is[protected], My tata photon was disconnected since the credit limit was set Rs.800, but my monthly bill plan is Rs.900 + service tax. How can be the bill amount is Rs.900 + but the credit limit is just Rs.800. You have to increase the credit limit. But when I checked regarding the credit limit, your executive said they have not received verification details. The connection was activated two months back and the verification is already done, but if the documents are not received then its not my problem and this is not fine to disconnect my connection without proper intimate. The Reference number of my complaint is[protected],[protected],[protected],[protected],[protected],[protected],[prote...⇄ Please do the need ful for a permenant solution or I might terminate the connection immediatly.

Regards,
Karthik.G/Saranya

Dear Sir,
I am a customer of tata photon plus..
Recharge of data is officially done by ichoose..
I went to ichoose link http://www.ichoose.in/etrade/ERechargeAction.do
There it was clearly mentioned that I will get 220 days validity for 300 recharge.
Later I saw that I got only 7 days validity..
Now their customer care executives are saying nothing can be done..Your money is gone...

My photon plus number is [protected]...
My name is bhushan pandav...

i needed to buy a proton wifi device by tata called them up they sent their agents to our house the agent name is vijendra he collected cash from us and told us modem will be delivered within a week after that that man got lost when we got hold of him through nodal officers he committed to pay us back the money or send us the wifi device after that the nightmare begain each day promises by this fraud agent and also the nodal officers who said dont worry sir you money will be refunded till today its almost 45-50 days each day mailing to this nodal officers and always they promises that the cheque is under process we will give it to you i think they a running a syndicate to cheat people how long they can get away with it nodal officers are svings these agents and encouriging them to do more frauds tata wke up before its too late
[protected]@hotmail.com
i have all the correcpondance mail of the nodal office they cant get away with it for sure

I was owner of tata wiz no-[protected].due to speed problem i sent so many request but noboday has taken serious altemetely i stoped the uses of wiz and shifted the prepaid tata photon plus connection and i have cleared the march month bill of disconnected modem.After clearing the bill of march service provider again restarted my modem without my information and now telling you have two month pending bill of disconnected modem.Why company has activated my modem.Why i will pay the charges o[censored]nused modem.why service provider is not taking customer feedback and making overchrges.

Respected Sir/Madam,

i have been using a postpaid tata photon plus broadband service which promises speeds o[censored]pto 3.1Mbps.
despite tall promises made by the customer care executive, my internet speed continues to be very slow (~10kbps). i have lodged a number of complaints, but to no avail. the technical dept promises to resolve the issue within 48hrs but so far the problem has not been taken care of.
i have not been able to use the internet at all, because of pathetic speed (even the home page- google fails to load at times). i had requested the service to be terminated, but they refuse to do it unless i have cough up the bills for using the services (which i have never been able to do)

aggrieved customer

Well,
The customer support that Tata indicom is having, is so pathetic...it feels like they have hired people from the slums...
They just dont know how to talk, dont know how to respond....lines get cut when you ask them questions...
all this while the customer's money is going in called STD numbers out of pune....and toll free numbers....

same goes with the attitude of guys at the shops...absolute chaos right from morning till night withoiut 0 management of customer queries or complaints.

Its a disgrace to the TATA name...there is no pride left in that name

Hi,

I Ordred tata photon plus through internet, with an offer of three vouchers of 200 rs. I have got the connection but not the vouchers. Connection did not have said speed is one thing. And Whenever I am askin about vouchers they say tomorrow. I have asked the person who coming for verification to collect the same from sales team. Sales team told him, they dont know about it. today i called them up again they said, they given it yesterday. When I said NO, ask me to hold the line and disconnected the call. And whenever i am calling back, they attending the call and disconnecting.

THE worst costomer service....

We purchase tata photon plus from the representative of tata photon plus branch andheri in our office

circle creation , thacker industries lower parel , two days services is ok but then they disconnected our net for the reason of address proof , the again there representative was come to our office and collect the proof but from that day to today internate is not start please give us the justice for that

tata photon plus, no.[protected] purchase date 16/5/11
my name sujit madhukar goud [protected]

sir i am a tata photon + user . my data card went dead due to unknown reasons my number being [protected] and my account number is[protected] .
i complaint 4 data card in kankurgachi office of tata but my greivances were not heared as they say that cap of data card is not available with them .
sir in any case if the cap is missing cant they reapir the data card .

respected sir/madam,
i bought a tata phton plus yesterday., my photon no is [protected]... you people seem to claim a speed of 3.1 mbps.... i can understand that this is the maximum speed .... but i had expected an averege speed of about 2mbps and you people dont seem to be delivering it......
i am extremely annoyed, ihad checked the download speeds at various times of the day at various servers.... and found that even the BSNL broadband services are better than yours....
therefore i had lost every trace of trust from your services and want to discontinue as soon as possible..as there seems to be no fix to this problem.... even most of the posts relating to tata photon plus on this forum are regarding slow speeds.. and you people seem to be not working it out
kindly do reply
the connection is in the name of Niketa Gupta
With regards,
Naman Gupta

I have the connection of tata photon plus. The service of the company is very poor. I am not getting the speed which the company promised at the time of selling. I get measly 100kbps (with full tower strength) against the promise of 3Mbps.
Seriously nobody replies to filed complaints also.

Ankit Syal
My photon no. [protected]

I purchased tata photon plus for my wife so that she can carry on her work from home. I took a plan of 945 rupees per month as they stated it will ahve 5 GB of high speed browsing and then the speed turns low. But even before 5 GB the speed is terribly poor. They are just making fool of people. These big companies just work on the basis of governament's corrupt politicians and officers support and nothing else. Great just make a good nexus Government and Industry and eat up the nation or sell it off.

I swear this country is turning from bad to worse for anyone

I've moved to the place called Bharuch in Gujarat last month. Since the very first day i m facing the problem of poor Internet speed on my Tata Photon plus. Due to this I am unable to connect to Chat applications on most of the sites. I raised this with Customer Care cell of Tata Photon plus but they say "there can be a problem in their network over here". I asked them to file a complaint but they denied and tried to convince me that I should not register a complaint at all. As a consumer I have right to log a complaint in case i am not getting the committed services. I am spending Rs. 850 per month for the connection and still not getting the committed speed for the connection. Kindly take this up with Tata & let me know the way to approach the Consumer Forum.