Tata Photon Complaints & Reviews

My name is shirish dongre ,I have tata photon plus connection ,my photon number is [protected],MEID:A000002E137705,PESN:80FA91C9,S/N:A4G9MB[protected] are the details of my photon plus connection, as this is broadband connection (3.1 MBPS) tell me at the time of purchase this connection, but when I have operated, it has too much slow speed, sometimes it was too slow slow, thus regarding this I had 3 times complaints to customer care of Tata photon vide complaint no[protected],[protected])[protected] along with this many a times I have contact to centre regarding slow speed but as on date I have not get speed that much they have told me at the time of purchase ,thus as on date the speed of Tata photon plus is very very slow, also I am regularly paying the bill of Tata photon plus monthly, also 2 times technician came to my home regarding resolving the speed of photon please but both times the problem not get resolved ,hence it is very kind request you to please look after this matter to give me proper service as they (Tata photon plus company) have fail all the times to resolve the problem of slow speed
SHIRISH RAMDAS DONGRE
TATA PHOTON NO: [protected]
NAGPUR(MAHARASHTRA)
[protected]@yahoo.com
[protected]@gmail.com
[protected]
Date :-18/12/2011
Download speed:0.25 MBPS
Upload speed:0.38 MBPS

I lost my Tata Photon plus. Photon No. [protected]. Is there any way to trace the photon. Since Ive lost my laptop along with it. Its really urgent. please help. Call me on: +91-[protected]. I live in Lucknow, India. You can also email me on: apoorv.[protected]@gmail.com.
Thank you.

I am having Tata Photon Plus No.[protected]. My tata photon bill for the period 03/11/2011 to 02/12/2011 has been raised as Rs. 2211/-. My actual usage for a month is not for more than 20 hours per month, as can been seem for the last six months. My tariff plan is Photon Plus 1800 Min @ Rs 500. I spoke to the customer care centre of Tata Photon a number of times but i was only given assurance to look into the matter but nothing has been done so far. The usage shown for 11/11/2011 to 13/11/2011 has been shown for full days even without a tea or lunch break. This is not my usage and my tata phone remains with me only. The matter may be looked into and only the correct bill may be raised. Presently, the connection is disconnected.

Sir,
I have been a customer of Tata Photon + postpaid (950 plans with 5GB free usage) since August, 2010. I have been paying all its bills faithfully from the beginning. Suddenly from the month of October, 2011, the bill was overcharged to INR 3,499.00/-. I knew that the bill was wrong, because I never use its service in this way. My main works with this photon + service is to check and reply mails and to brows for articles and news etc. and this is also done most of the time during the nights. I do not use it for heavy download activities except some small files sometimes. All of my previous bills were in between INR 800 to 1000 or little bit more sometimes. Though I knew that something was wrong with their billing system, I paid the bill for October, 2011 as I would like to continue to use this service without any fight. But again to my utter surprise, I found the bill of November, 2011 overcharged to INR 3,349/-. In spite of my clarifications by revealing a few of their mistakes, they continue to force me to pay this overcharged bill.

I revealed to them the following their bill reading mistakes:
1. I received an sms from their customer care dated on 12/12/2011 at 12:54 pm that reads as, “your approx. unbilled usage as of midnight, 10/12/2011 is Rs. 70.6 (excludes discounts/monthly charges/roaming usage). Actual amount will reflect in the next bill.”
2. Again on 13/12/2011 at 11:36 am I received an sms that also reads as,“your approx. unbilled usage as of midnight, 11/12/2011 is Rs. 75.5 (excludes discounts/monthly charges/roaming usage). Actual amount will reflect in the next bill.”

The above bill reading sms is totally wrong and a great cheating sign from their customer service, because on 10 and 11 of December, 2011, I was out of station and I did not take my laptop or photon data card with me. And Nobody uses this service on the mentioned dates.

Therefore, I humbly request you to protect me from this harassment. I shall ever remain thankfull to you for your kind act on this matter.

Yours faithfully,
Mr. Manigun Sayed

Imphal
Manipur
My photon + No: [protected]
My e-mail address: [protected]@zoho.com
Cell phone: [protected]

I have not been using Tata Photon Plus and had asked disconnection of the services 6 months ago due to Very Poor Signal Strength and Services. Now i get a call from Legal service Department that my number has not been deactivated yet and i still have to pay the amount for the usage. i have not been using the stupid device for more than 6 months now. This is the worst Service a customer can get.

" SO PLEASE MY DEAR FRIENDS DON'T BUY ANY TATA PRODUCTS FOR INTERNET SERVICES " They will make us fool. Stupid service.

My name is Vivek Jadhav, leaving in baroda. I had bought a tata photon plus device with number [protected] few months back. On 27th october, 2011, ie thursday i went to tata photon outlet located on Old padra road, Vadodara asking to suggest some plan according to the usage of internet. My previous plan was 30 hrs, 500 Rs. Since i am working on some project, my internet usage was going to exceed for month of November. The guy, whose name i do not remember, obviously you do not care, suggested me Unlimited Plan. He said that unlimited plan would be good for you accordance to my usage. I asked him to get the Unlimited plan of Internet to get it activated form 30th october. I asked him to take my request. I made a point asking ki "Apko written request deni hai?" He said "sirjee ap kaha likhenge, give me a min i will take your request". He did some entry on his computer and said that unlimited plan would be activated in 48 hrs. On 3rd December, my tata photon plus device was not working so i called up on customer care number [protected] asking for details. The guy on phone told me that your credit limit has exceeded and your bill is 2700. I asked him how it is possible since i have activated unlimited plan. He said that your plan is 30 hrs, 500 rs and after 30 hrs, each min charge is 1 rs. At that time i realized that the guy never changed my plan. I kept calling tata representatives on customer care every day to check out the status of my complaint. Thet use to mentally harras me saying "ap jake woh bande se bat karo". hum kuch nai kaenge. Apko bill bharna padega. Why did you not take written request. I said that your representative never asked me for any Written request. Tata people are asking me to generate proofs. I went to the outlet of baroda but they are denying saying sir, meri salary se kat jayega. Tata Photon Plus has become headache for me. One of the tata head said that they will file case if i dont pay bill. My complaint is that because of tata representative msitake, i am suffering mental harrasment everyday. Where do i go and generate proofs leaving my work. How can they threat me with saying court notice and blah blah. How can they say sirjee you can do whatever you want. we would not give you waiver. Please take actions against such people. I can not pay the bill fo 2700 when mistake is not from my side.

Regards,
Vivek Jadhav

I have requested on 23.11.2011 at tata indicom office, Kolkata for permanent disconnection of service for Tata photon plus no [protected]. I also requested them to issue me no due certificate and disconnection notice in my favour but inspite of several request they have not complying the same. There is no option to take acknowledgement from them as they have refused to received any letter accross the counter/Table. However they have noted the complain in their computer and verwally assured me that they will take action to disconnect the above said service.
I am fearing and unable to understand their motive
Requested to look into the matter so that my connection may be disconnected permanently w,e,f 23.11.2011

I have taken Tata photon plus on 9 nov.I paid bill on 23 nov .Its disconnected.I did not get any mails and receipts also.Can you send me the details of Bill amount to my mail id :suni.[protected]@gmail.com
May i know the details of bill amount.and usage also.

Hello,

I purchased the Tata Photon Plus, Modem from Nashik. I submit all the required documents required but after 15 days my Modem suddenely stopped responding.

I thought it may be server issue, so I waited for the day when I went to the Tata Docomo Store from where I purchsed the Modem.

The Lady told me that my documents are rejected and did not answer my questions, tried to neglect me.

I again resubmitted the form and documents, but still my Modem is not activated as a day has been passed.

Those people are such irresponsible and misbehaved.

More important is that I purchased Modem from Main branch Store, located Opp to Rajiv Gandhi Bhavan, Sharanpur Rd, Nashik.

What could you except from the people of other sub branches.

I just want to inform people like me, who belong to Nashik.

i want my tata photon services to get terminated...my tata a/c no is[protected] and my tata photon no. is [protected]..i want it to get terminated before next billing cycle..u can contact me atmy id:[protected]@gmail.com ,or at my no:-[protected]...plz terminate it..

Sir,

I have been thoroughly harassed regarding photon+ connectivity since Jan 2011; post June 2011 the performance of the device has gone down drastically. One person came to my house regarding the due bill payment on Sept 2011 to whom I clearly mentioned that i want to discontinue the connection (which was inactive at that point of time). I have cleared off the bills in Oct 2011 at Tata outlet at City Centre 1, Saltlake where in I also mentioned to deactivate the connection; the person on the other side informed me that the connection would get deactivated automatically.

Today I have received the hard of the bill. How does the connection got active is still unknown to me; I also fail to understand why should I pay off Rs 589/- when I have not used the device to a single machine over last 5 months.

Regards,
Atriman Das

Hi

This is really frustrating to been calling the Tata Photon customer care with phone getting disconnected when i try to reach the technical support. My account number is [protected] and Phone number is [protected] . When i try to use the photon it says its disconnected or deactivated. What is wrong with Tata Photon + .I have been facing this problem the day it got activated.I so regret my decision of taking a Photon + rather would have chosen MTS which is 10000 times better than crappy Photon.

thanks
Tarun

On enquiring for online purchase of internet connections, i was approached by "Connect India" (vriti interactive - Sachin Sr. Sales advisor) who promised me a 2 hr internet card activated, i made the payment on friday and did get the card in not 2 but 4 hours without being activate and for information along with the payment i also had sent a scan of my driving license for proof. Today is monday and i did not get a single call after they sold off the card. When i call their number[protected] neither do I get sachin nor any responsible person to whom I can speak, but other people receiving my call just assume me to wait for couple of more hours – which I had being doing so since Friday, today being Monday. and did also call many numbers within tata tele([protected],[protected] & [protected]) but everytime i am provided some new number to call up and address my complaint.

COMPLAINT NO.[protected]TATA INDICOM NO.0923525​​6054) NOT RESOLVED

Sir,
I was using Tata Photon Witz from their Varanasi Office on monthly unlimited plan of Rs 699/- since long. On dated 29.03.2011 his representative ot Varanasi called me and intimated about yearly package of Rs.3999/- valid upto 31.03.2011 and collected the amount on the same day vide receipt No. 2296 and intimated that the detailed information will be available on your e-mail within 2-3 days.

Despite my several enquiry by phone/mail, no proper reply was given but advised me that we will see only if you intimate the name of the person who collected the amount Rs.3999/- and no such plan is known to us. The amount has been credited in my account and monthly charges were recovered. Further I lodged complaint reference No. 318465 on 21.07.2011 online but still the status is unknown. Their Varanasi office persons say that some one has befooled you so that you may not switch over to another service provider and if you have any grivances donot call us but do what you dim fit.

I have mailed the above grivances several times to customer care and Nodel Offcer but no reply of my grivances. They only suggest to visit Tata Indicom store and negotiate. What is this?, I am unable to understand. Please guide and help.

CHANDAN SINHA

A/C NO.[protected]

E-MAIL - [protected]@gmail.com

I am resident of Vashi , Navi Mumbai , having Tata Photon Plus wireless broadband . I am facing with very slow browsing and download speed from past 3-4 Months. I had made several complaints but Tata Communication Call center executives closes the complaint saying that the reason for slow speed is network problem and they are adressing to fix network problem soon. But till now no progress. I am really frustated with poor service from Tata.

My Complaint Number with Tata is :[protected]

Thanks,

Sir/Madam
I am a customer of Tata photon since 2009 at first it worked well but nowadays the speed of the Tata Photon is not good.Sometimes it works very slow. The slowness of this internet connection harrass me and my work has been disturbed.I asked to costomer care they also could not give be right answer. So, please kindly help me to get rid of this. My Photon no. is [protected]. And my personal mobile no is [protected].
Kindly inform me in this([protected]) number.
Thanking You Yours Sincerly
Binay Pradhan

Hi,

I took a Tata Photon plus connection from Tata Photon store, Opp. to Forum Koramangala and they took 300 rupess from me as their service charege.
2 weeks later they disconnected the connection and after 4-5 visits to their office, I got to know it was due to address verification for which representative came to my house during weekdays when I was in office. They also sent me a bill of around 860 rupess saying it was due to my usage, though I couldnt even use that more than 2 days.

I mailed the nodal officer of TATA Photon stating all these incidents and the kind of behaviour I got from them, in which he replied saying that I have to pay the outstanding amount from the old connection and some of their representative will come to my house and will collect my documents to provide me a new connection.He promised to return around Rs.500 in the first billing cycle of the new connection.

As said by him, I paid the outstanding amount and the guy who came to collect all my docs, took another Rs.100/- as service charge from me.Now its almost a month , and no response from them and when I called customer care to ask the condition of my new connection, I got to know that again this connection was not activated due to document issue.

I am really frustrated for this kind of treatment from TATA Photon and really want to punish them for the kind of fraud business they are doing, in which even their nodal officer is also included.

Respected Sir/Madam

I was using Tata Photon Plus Post Paid Mobile Broadband from April 2010 to April 2011. I wanted to deactivate my connection since January 2011 but due to lack of support from Customer Service team and the local dealer. finally I was able to spot a dealer who opted to help me on this he advised me to Move my Postpaid to Prepaid as there is no option to deactivate the connection. So I gave a written Request for the Migration. the dealer also told that we have to clear the pending dues before the Post paid to prepaid migration. si i cleared all my dues and gave the request on 23rd April 2011. And Migration was also successful. Refer the SMS i received.

For the pas few days I have been getting calls from the Customer support to pay the amount of Rs.903 as a pending amount. which is to
tally contradicting. I request your help on this.

Hello Sir / Madam,

This is to inform you that I have purchased a Tata Photon number [protected] in thee month of June 11 but speed was very slow and it is not as per standard. Download speed was 0.16 Mbps (Download). I have lodged a complaint in thee month of Sept 11 (198TT No[protected] and Photon engineer visited to my place on 11the Sept 11. He gave his feedback to networking team regarding slow speed. He said that it is a fluctuation problem networking team will resolve very soon. But not received any positive response from Tata Photon team and after few days I received a confirmation message that your complain has been closed and my problem was still unchanged.

Now this time (in thee month of Oct 11) I have again lodged thee same complaint vide docket number[protected] and thee engineer again visited to my place and found thee same problem. He said there is a speed fluctuation problem and I am sending your complain to networking team. They will close thee issue within 3 days.

But on 14the Nov, I got a SHOCKING reply (thru email) from Tata Photon Team "You were non contactable. We would like to inform you that your complaint vide docket number[protected] has been closed on 14-NOV-11"

Again I have sent a reply thru mail mentioning that Is it a right way to handle withe your customer or I have done any crime to by a Tata photon connection, then I got a reply from Tata Photon: "This is withe reference to your email dated 14/11/2011 regarding your Tata Data device number [protected]. We would like to inform you that your complaint regarding speed issue is under process vide reference number[protected] and is expected to be resolved by 16-NOV-2011.
You can also get in touch withe our Nodal Officer Ms. Kanika Sharma on[protected] in case your complaint is not resolved in thee stipulated time or you are not satisfied withe thee resolution provided."

But today on 16the Nov 11, I got a phone call from Tata Photon that there is no problem from their side if you want to get it rechecked by our service engineer you have to pay thee charges.

I have called to Nodal Officer on[protected], she replied that her system is updating, so please call me after half an hour. After discussion withe her I got to know that she is also repeating thee same word told by customer care executive. She gave me a email ID to send thee print screen speedtest.net.

Dear Sir / Madam, It is already 6 months passed and my experience is very bad withe Tata photon. I am getting 0.06 Mbps download speed and 0.07 Mbps upload speed.

Current Speed: 0.02 Mbps Download speed and 0.01 Mbps upload speed. Company is claiming up to 3.2GB speed.

Please let me know what I have to do?
I have lost may assignments due to thee speed problem and mentally harassment also. Please get it resolve at your earliest.

Waiting for your positive response.

Thanks & Regards,
Krishna Nandan Sinha
Mobile: [protected]
Tata Photon No. : [protected]

I am fed up with the disgusting connectivity and services provided. I am almost unable to connect for the last 2 months from a posh city location at Kolkata. Every time I call-up helpdesk, a ticket is raised and the technician visits my residence. He does some kind of a workaround and temporarily restores the connection. The very next day I start facing the same problem. What is more disgusting is now they have realized that disgusting connectivity and service is a great way to make more money, so I am being charged for a the helpdesk service – a service that has never been able to work-out a solution so far. I am neither going to create another ticket, not am I going to allow another visit of the technician at my place (I have better things to do rather that spending my weekends on the rubbish workarounds). If my internet connectivity is going to work perfectly in next 2 days - then well and good, otherwise I would do whatever it takes to save myself and others from what has been going on in the name of fast connectivity.

Account number:[protected]

Photon number: [protected]

Previous Complaint nos.
[protected]
[protected]