Tata Photon Complaints & Reviews

Greetings,

Hi,

I am extremely unhappy with the kind of service provided by Tata photon for Borivali, Mumbai and i hope after reading this mail some of the respected responsible gents from TATA would take this matter seriously and bring a justified solution to my request ASAP.


Details are as follows
1.Accnt no :[protected]
2.Tata doco: [protected]
3.Tarrif plan : photon plus unlimited 5gb @ 950 3.1 mbps
4.Subcribed Date since: 9th june 11
5. Subscribed name : Aruna Shetty


Problems
As stated above the plan subscribed is for 3.1 mbps speed and unfortunately since 7 months the download speed that has been provided is 20kbps. This was only identified when i personally checked the speed as this plan belongs to my sister who is not aware of it technically.
After my investigation with her for timely payment of bills @ 950 /m and usage that has been always minimum less than 5gb. So, I launched an official complaint thru customer care as mentioned below


Complaint Details
1.Complaint launch date 14th jan 12
2.Complaint tracking no[protected] --- (Gentlemen Mr. Chetan Metri, assured to resolve this issue by 17th jan 9.00pm)


Complaint Status
1. On 15th jan 12 (3.10pm) Mr. shivraj pal [protected] (technical team) attended the call and diagnosed it as network problem and assured to forward this issue to their network team.
2. On 16th jan 12 (1.20 pm) i received a call from network team saying that they cant resolve this issue due to tata's internal coverage problem and it would take another 5 to 6 months.
Upon which i asked the gentlemen to change my plan equivalent to the speed that they have been giving so far and to refund the difference of amount for same since subscription. This as per my opinion is merely a fraud. " if you know that you can give the speed of 3.1mb due to your technical coverage reasons then you must have intimated us that you wont be able to deliver the said service and would have left the choice to us to change the plan to lower speed and cost until you come up with the promised speed or allow us to change the service provider".
Further, i have concluded the conversation by saying that my complain remains intact and unresolved and i expect a call from your senior to refund money for unused service and charge us only for the type of service that has been delivered so far.
3. As on today no one has called and i strongly urge to resolve this subject at the earliest possible to avoid further mental harrasement which may lead further escalations & complications.


Hoping for your prompt response & solution
Best regards
Rakesh Shetty
[protected]
Note: "I have also copied the same to consumer court forum"

i disconnected ny tata photon whiz connection on 2nd dec ,2011. i have cleared all my bill dues and they have taken my request for disconnection and after 20 days their executive called and what is the reason for disconnection and asked do you want permanent disconnection and i said yes.
on 18 th jan,2012 they generated my bill even after disconnection this is really harrasing me

Respected Sir/ Madam,
I am Monalisa Ashok Shinde using internet by Tata Photon Whiz Diler.
Now I recharged my sim [protected] for Rs.199/- for accessing home zone plan. Then I received a sms that recharge is successful. But still when i access internet balance is reduced from my main balance!!!

Since I have a Desktop computer, Inever change the position. I already used Home zone at same place & I have recharged by same shop then why this happened??

Please inform me as early as possible!!

Thanks!

I had already purchased Tata Photon Plus postpaid connection on date:04/01/2012. Photon Plus No.[protected]. Local dealer said broad band speed up to 3.1mbps. i working speed 160kbps to 180kbps. i am not satisfied. so, i returned the device to local dealer on date: 09/01/2012. Still not disconnected in my postpaid connection. I already said, please immediate disconnect my postpaid connection and refund my device amount. I had already paid Rs.1100/-. So. Please I request immediate disconnect in my postpaid connection and refund my device amount.

Contact No:
[protected],
[protected].

I bought a new tata photon and used it for 2 weeks only.I have paid for it.Now its is disconnected with out any notice.So I lost some important works related to internet .You must give me a solution for it. i had complaint to you before one week.so please please solve my issue.i want your help..

Hello,
I recently bought a TATA PHOTON plus connection on 17th December 2011. The network claims a speed o[censored]pto 3.1 MBPS download speed, But I have been getting a speed of around 10 -15 KBPS. I had filed a complaint against it on around 25th December (reference no.[protected]. I got a mail from TATA TELESERVICES Limited ensuring me that the complaint will be resolved by 27th of December. An engineer from TATA PHOTON visited me and checked my connection. He told me that the problem is with the network and that he would forward my complain to the network team. I was informed that the network will be fine after 29th of December. The problem persisted even after 29th of December. I kept calling the customer care and they kept me waiting saying that i would get a call next day from the network team. Finally they did call on 14th of January telling me that the network problem will persist till 16th of February. I was shocked to find that i have received an email from tata telecervices limited saying that my complaint has been closed as it has been successfully solved. Unfortunately I had paid for two months in advance, so i decided to ask for a refund from the Company through the customer care. They denied it as if Its their money! My mobile phone network TATA DOCOMO provides a comparable speed at Rs 63 per month, while the TATA Photon charges me at the rate of Rs 950 per month. Now I wonder why they should deny the refund when they accept that I am being provided with poor speed. They may not even resolve the issue by 16th feb and still ask me to pay the huge amount of bills. The company advertises "You are what you do with your time ... get speed get time". And with this connection, I am mostly struggling with the slow internet speed or calling the customer care and now writing this complaint. What i really got was frustration and headache. Those who are planning on buying this connection please ensure that you get a good speed in your area before opting for this connection.

Thanking you,
Utsav Kant
TATA PHOTON Number : [protected]
Email ID: [protected]@gmail.com

I BOUGHT A LAPTOP FROM KOLKATA IN THE MONTH OF SEPTEMBER. ON THAT VERY SHOP A TATA PHOTON SALESMAN OFFERED MYSELF A USB CONNECTION OF TATA PHOTON PLUS WITH 2 MONTHS FREE ACCESS AND LESS PRICE AT THE TIME OF PURCHASE. AFTER 2 MONTHS USE I WAS GOING TO RECHARGE THE CONNECTION AS PER THE SALESMAN PROCEDURE. BUT I KNOW THAT MY CONNECTION WAS A POSTPAID ONE. FROM THAT DAY I DID NOT USE THE CONNECTION . BUT RECENTLY TATA CUSTOMER CARE SERVICE CALL ME AND SAY THAT I HAVE A LARGE AMOUNT DUE REGARDING THIS CONNECTION. I SAY THEM THAT NO BILL WAS SEND AND I DID NOT RECEIVED ANY BILL . THEN I SAY THAT I WOULD LIKE TO DEACTIVATE MY PLAN. BUT THE RESPONSE IS THAT AFTER CLEARING THE DUE BILL IT WILL BE DEACTIVATED. SO WHAT CAN I DO?

Hi,



This is in reference to my number: [protected]
Docket number for the same is[protected]



I currently have the following plan: Photon Plus Power Sur[censored]nlimited



This month, I was sent a bill which was astronomically and abnormally large. This surprised me as I was assured by your sales team as well as by a mail later that the plan I had opted for was an unlimited plan and there would be no extra charges in case I crossed the limit of 10 GB. The only change in this case would be that the connection would change to a dial-up one.





When the bill arrived, I sent back a mail on 9th January 2012, seeking clarification for the erroneous bill (the conversation is provided in the mail trail below). Here, it is also important to point out that the charges for usage was shown to be the correct amount. The extra amount was shown as a part of the “discounts and other charges” category.



Following my mail, a representative of the company called up my husband on the 9th and told him that the charge was a churning fee, which was generally applied when an account is discontinued by a user and then asked to be restarted again. I had never ever given a request to stop or even pause my connection and have in fact been using the connection every day since July 2011 and have also been receiving and paying my bills every month. So how can this so-called “churning fee” be attributed to my account?



The representative then promised to look into the problem and assured us that he would raise a compliant for the issue. The next day, when I tried to log into my account, I could noty connect. Since I work from home, this created a huge problem for me. I called up the customer care department and was informed that my connection was blocked as I had crossed my “credit limit”. Please note: this was the beginning of a new month and though the connection was working fine on the 9th, the connection was cancelled on the 10th, right after the phone call. How could my credit limit be crossed in a single day and that too in the beginning of a fresh month? It is not even that my bill payment date had been missed and as a result of that my connection was stopped.



All this was done, without even informing me or even sending me a mail indicating that I had crossed my credit limit. Anyways, I called yup the customer care department again and was assured that my compliant was lodged and that someone would call me up to sort out the issue in the next 24 hours. Nothing happened, no body called.



In the mean time, I called up the Nodal officer department and was given the same assurance. The person handling my call, restarted the connection again after profuse apologies and promised to look into the bill abnormalities by 3 P.M. of 11th January 2012. It is the 12th today and even then no body has called or even mailed me. Today again, I cannot connect to my account as the connection has again been disconnected.



I would like to know exactly why this is happening and why should I be made to go through such a harassment? There is not the slightest professional etiquette from the Tata Indicom authorities, which is such a pity as we definitely expect nothing but the best from any organization even remotely connected to the ideologies and principles of Mr. Ratan Tata. I am being made to suffer through no fault of mine and my profession is also suffering because of this.



Please try and solve this problem as soon as possible or else let me know in case I should terminate the connection.



Regards,

Damayanti Bhattacharya

[protected]

I am purchase Tata Photon plus broadband Number is [protected] internet on 5th jan 2012 tariff plan is 300MB free and extra 1 rs /MB rental is 250 per month. I check my usage bill on 10th jan 2011 say that 156 extra payment without rental usage is 456 MB but I can not use more than one hour not download any. Then my total bill payment on 10 jan 2011 is 400 Rs including rental. They cannot provide usage details. I can also use the reliance broad band surf more hours monthly and only billed rental 333 only no other charges.

hi sir i am use tata photon whiz but internet speed very slow please sir increase the speed

I am using Tata Photon Whiz having No [protected] for the past one year. The speed of Internet is very low since the beginning day. When contacted they said that the Kolar is going to get 3G connection then the problem eases. But even after Kolar is upgraded to 3G the speed of the internet is as slow now as in the beginning. I made a complaint on 30.12.2011 vide complaint no 404178, but it is not resolved yet. Even i was not at all contacted over phone nor e-mail.
The brand name of TATA is showing poor results which we may have to say TATA for the product

hello sir i am an user of your tata photon whiz in the area pin code 176040 the signal of device is full but the internet accessing speed is quite slow even to open the google front page...kindly please onercome the problem of signal traffic in this area..

Hi,

After installing Photon TV on my laptop i entered the mobile no. of my tata photon connection.

As there i have to put my alternate mobile no. to receive the authentication code.

so i couldn't able to receive my authentication code.

I have reinstalled it many times but it always goes to second page asking authentication code.

I am not able to put my correct mobile no. so that i can receive the authentication code.




My tata photon connection no. is [protected]

my alternate mobile no. is [protected]

my email id is [protected]@yahoo.com.


Please provide me authentication code asap.

Hi,

I have taken a new Tata Docomo Photon Plus Post-Paid subscription from a DSA in Bangalore. DSA gave me the card but i have been chasing the them for past 5 days for activation of the same. My request has fallen to deaf ears. More over Tata Docomo call center do not entertain any complaints without the customer proton number. Since my number is not activated I cannot reach out to their customer care office. Pls advise how i can lodge a complaint against the DSA Kash Marketings and Tata Docomo in this case.

Regards
Gagan
Bangalore

I am fed up of the speed provided from TATA. When i was about to buy the PHOTON + they assured that the speed will come up to 3.1 MBPS, but now i am not at all getting atleast 200Kbps. I see the speed only 20 - 30 Kbps. When called to customer care we don't get the proper response.....Some body please look into this do the needful

Respected sir/Madam,
I am a tataphoton plus acc.[protected]. I recharged my account online from http:/Www.Ichoose.In/Etrade/Recharge.Jsp
mine credit is deducted but I havent got my account recharged yet. Kindly help me out please.
Information regarding transaction is below
transaction details are as follows:
transaction ID: i04154013c11
mobile no/ Subscriber ID: [protected]
amount: 750.00
date-time:[protected]:03:12 am
sir,I lodged many online complains regarding this to customer care,h.P. Nodal office,etc but no helpful response was provided.
Kindly help me out. company is just making fool out of me again and again, they hav exceeded far beyond their due dates but not returning my money back . please sir i need your help . i am a student and have limited money budget please help me.
i hav lodged many complains at tata customer sevices with id as com[protected], com[protected]

company not ready to repalce thedata card after lots of complaint here & they they are ready to give old datacard

how can i take old data card
----- Original Message -----
From: sid
To: Apex Desk TTML
Cc: [protected]@tatatel.co.in ; cs.[protected]@tatatel.co.in ; listen.[protected]@tatadocomo.com ; nodal.[protected]@tatadocomo.com ; appellate.[protected]@tatadocomo.com ; MDDesk.[protected]@tatatel.co.in ; MDDesk.[protected]@tatatel.co.in ; deepak.[protected]@tatatel.co.in ; Srinath.[protected]@tatatel.co.in
Sent: Saturday, December 24, 2011 6:24 PM
Subject: Re: a/c no.[protected]


hello

why u dont understand

just think i[censored]r mobilke stop working in 2 months will u accepts nokia 1100 worth rs 500/- mobile agaisnt your blackberry phone .
you will ask service centre to repair if they fail you will ask him to replace the handset in below case what your company have done you have taken the service of huawei data card so customer need to take help of tata

i cannot accepts the 3 class old device as my device is 2 months old & stop working i need new one

i have already spoken to CNBC aginst same & will see to it that this matter come to media new channel as Madhuri Gholap @ tata nodal officer is over smart she is telling us that accepts what you get

will u take nokia mobile against blackberry same i cannot take any non sense old brand against by ec152 huawei data card


kindly replace with new one i[censored] cannot help then wait & see what a customer can do


regards
siddharth

cc: send to MD & president of tata
deepak.[protected]@tatatel.co.in <deepak.[protected]@tatatel.co.in>; Srinath.[protected]@tatatel.co.in <Srinath.[protected]@tatatel.co.in>

hope atleast they understand the issue
----- Original Message -----
From: Apex Desk TTML
To:
Sent: Saturday, December 24, 2011 5:45 PM
Subject: RE: a/c no.[protected]


Dear Mr. Siddharth,



Greetings for the day!!



As per your discussion with Madhuri Gholap we understand that your device is faulty hence we shall replace your device with the refurbish one.



We request you to us the confirmation mail to go ahead with replacement of the same and activate the connection based on necessary documents submission.





Regards,

Nikhil Jolly

Customer Interface Group Escalation Desk

Tata Docomo

From: sid
Sent: Saturday, December 24, 2011 2:17 AM
To: Apex Desk TTML
Subject: Re: a/c no.[protected]



hello

today as i have work with sale tax dept at mazgaon i have visted your byculla shop were mr mohisin kept me 2 hrs waited , after that they are giving me a old second hand device were in sept 2011 i paid for new device which was of huewei so how can now accepts old 3 class device

miss Madhuri Gholap at mumbai nodal is acting smart like tata company is her father she is telling me over phone ok when i said i have complaint to sale tax dept that your company have not issue me a sale bill for device plus a walky i purcahse

already case is with consumer court & i have already also inform same to sale tax dept of india .

as i have paid for brand new device & it stop working i need a brand new device non just wait & watch how these sale tax dept & conusnmer court teach your company a lesson.


one more think now i will not visit any tvh shop as i visted 2 time & this time i have said byculla shop to give in written that they have attended me same he have given me

kindly replace same same as i am taking this matter to news paper too because your tataindicom miss Madhuri Gholap is telling take it what u get, she think i am a beggar like her i have a toilet clearner so ask her to keep her experience with her .


dont think customers are fool



also one more thing i would share you all warranty is given by huawei so they is no question of giving me a second hand replacement as huawei will change free of cost



but as tata dongle is base on esn the tata company have contract with huawei that all warranty case tataindicom .docomo will help so when i viisted the dadar huawei service centre they ask me to visit tata galley , this show that tata have come with such system that customer should be mentally harrest with all these beside this your nodal office lady is saying take what i am getting i am not begger i paid for new dongle 2 months back now if its stop u can send same to huawei ware house & get it replace they will never give old or second hand device/dongle









regards

siddharth

----- Original Message -----

From: Apex Desk TTML

To:

Sent: Friday, December 16, 2011 5:49 PM

Subject: FW: a/c no.[protected]



Dear Mr. Siddharth,



As per our discussion, we are working on the issue and will update you soon.



We really apologize for the agony from which you have gone through.



Regards,

Nikhil Jolly

Customer Interface Group Escalation Desk

Tata Docomo



From: sid

Sent: Friday, December 16, 2011 3:32 PM
To: Apex Desk TTML
Subject: Re: a/c no.[protected]



hello



case aleady file at DEPARTMENT OF CONSUMER AFFAIRS (Ministry of Consumer Affairs, Public Distribution, Govt. of India)




case id 33591/4/2011

----- Original Message -----

From: siddharth

To: Apex Desk TTML

Sent: Friday, December 16, 2011 1:26 PM

Subject: Re: a/c no.[protected]



hello

i visited today byculla tvh shop they refuse to help as they ask me to vist service centre i said i have already done that the service centre people said me that tata only replace for any issue for data card



kindly note i have file a case against tata at consumer forum kindly reply to notice when u get same . also ask your aware house DRIVE INDIA to change the data card with new one





regards

siddharth

----- Original Message -----

From: Sid

To: Apex Desk TTML

Sent: Thursday, December 15, 2011 11:01 AM

Subject: Re: a/c no.[protected]



hello



as ur team fail to help i am filling a case against mental harresment at consumer fourm ., also i am senidng the complaint to sale tax dept as while sending below data card your company fail to issue me a invoice so its a cheating with sale tax dept of india





regards

siddharth

Hello,

This is regarding Tata Photon number: [protected]

Could you please explain me what i have downloaded on 22nd Dec for the below transactions, as the download/upload is unbelievable for me.
Normally i work from home and it consumes 100 MB in a day, but it is showing that it has consumed almost 1500 MB on 22nd-Dec.

Transaction Date Start Time End Time Upload(MB) Download(MB) Total Consumed(MB) Cumulative Usage(for billing cyle)
[protected] 15:00:[protected]:32:[protected]
[protected] 08:14:[protected]:00:[protected]

Please provide me correct response or check your system if it is in Error.

This is really unbelievable for me, and i want full details else i will have to move to consumer court.
Expecting quick & prompt responce.

Thanks
Ajeet Kumar

I am using Tata Photon Plus since its inception first in Jan 2009 in Jammu. I was posted in jammu and have taken a new connection and the introductory plan was Rs. 1500/- a month for unlimited usage. I was transferred to Rajsthan in Jun 2011. When I approached to Tata Photon Office in Jammu for surrendering the device, they advised me that since the device is roaming free and you can use it anywhere. When I reached Jaipur, I had faced various issues relating to its speed. When contacted customer care, they didnt even bothered to listen my problems. They said since the Number is from J&K State, we can not provide you engineer. For almost 20 days I had problems with customer care and finally they paid a engineer visit.

Now again I am facing the same issue. But the customer care has clearly denied to pay me any engineer visit. When asked further course of action, they said to transfer this number from J&K to Rajsthan circle for further resolution. When enquired about the procedure, they told me submit my ID Proof, Address Proof and other documents which I submitted while taking connection for which I denied.

Sir, I want to clear one thing. When I have submitted my complete papers once, why should i submit my ID Proof time and again within the same network. Isnt it a security hazard ? What if my ID Proof is misused. Why dont they keep a record of IDs. Its okey to submit the Address proof since the address changed but the individual is still the same. How can they ask for the ID Proof again and again without an assurance that the ID Proof will not be misused ??

Another point is that the committed speed of Tata Photon is 3.1mbps whereas I usually get the speed of 268-350 kpbs. Please think it once again paying Rs. 1500/- a month, almost Rs. 50/- per day for internet that too at such a low speed, is not justified in anyway. When I approached customer care they said that the least speed that covers the plan is 256 kbps. If you are getting the speed of 256kbps +, that is your good luck.

Sir, I want to file a suit against Tata Photon. Pls guide me what should I do ?


-Aditya Kumar Yadav

This is with respect to the Tata Photon Plus Internet services providers' failed SLA and zero support to customers applying for their "superfast" Tata Photon Plus services.

here's a brief of the situation:
1. I submitted an online application, filling all the details, and paying Rs.1500 with respect to a new "Tata Photon Plus" Internet USB on 9th December 2011, on Tata Indicom's website: http://www.ichoose.in/etrade/wireless-internet.jsp.
2. I got an email (attached) acknowledging the successful payment, and an Application number (ET[protected]
3. It was also mentioned that my Tata Photon Plus would arrive within 3 working days (or lesser) in both the product page as well as in the order tracking page (attached),
4. I decided to wait for a week, giving the service provider some time. But during that time, and even till now, there has been no communication from them.
5. Last saturday, exactly 7 days after my application, i called the bangalore branch of their customer service, and spoke to Mr. Anand ([protected]). Who promised that it would be handled ("within an hour") were his exact words, but no response from him.


And now, my application fee of Rs. 1500 is stuck with Tata Indicom, and I dont have the service I requested for. And there is no response from any one.