Tata Photon Complaints & Reviews

Dear Sir/Madam,



I had recharged my Tata photon plus data card on 24th Dec, 2010 by Rs. 650 through my ICICI bank online transaction. My bank account was debited by the same amount but my data card was not recharged. The reference ID #[protected]. I have made one online complaint to Tata photon plus (complaint #
265129) but, till date I have not got any solution. I have already contacted ICICI bank and they have asked me to contact Tata photon as the problem is not from their side but, with the biller desk and the online transaction gateway. The question is that if the data card was not recharged then where that amount has gone? And why the transaction was not reversed till date? I request you to take this matter on priority and take immediate action otherwise I will take this matter with Mr Jogesh Nayar and Mr Sunil Batra.





With Regards,



Saurabh Semwal

[protected]

My tata photon whiz is running in Tariff plan of Rs150/month.,., In the month of march 2011 bill amount was Rs476 and i paid Rs 500 on 8th march. After about 10 days i have got mail fron tata indicom that ur amount due is Rs.1300. so where is thid 1300 came from? What the worst service is this. my tata photon whiz num is-[protected]. Owner name is Aditya Kumar.

Hello Sir,
I had taken new tata photon+ number [protected] for the internet the connection is only one month older and from the day first I am continiously calling the customer care executive and they redirt me to the tata indicom outlet for the replacement of the device as the device is faulty and error promt me unable to connect the host computer,but after the continious approach to the tata outlet of sahara mall gurgaon

and sec 18 noida, they told me the customer care executive do not know any thing and the device is not faulty.So

not able to replace the device however I am facing problem from day first.I am continiouly getting the call from

the excuti577ve to visit to my home but one month past no one here to give me the resolution.so I am left with the

last option of CONSUMER COURT which I am doing right now.Today the executive come to my house and told me we are

not able to replace the device.
Hope you will take some action asgainst Tata Indicom photon Plus
I had also attache the file for the number of complain against the device but always the service ticket is closed without any reason.
Thanking You
Amaresh Yadav
[protected]

This is bring in to your notice that I have a USB modem based broad band wireless connection under your brand band TATA Photon on number [protected] with 5 Gb unlimited plan. I am using this connection since Dec 2010.
I have tried to contact your customer execution number of time on number-[protected] but instead of position or fair response, I have received negative response showing no interest in my complaint. On 9 April my complain no[protected],whan I call to your customer executive, they said our engineer is visit to your side today but after 36 hrs nobody is come , Than I call 10 April morning, customer executive are say same our engineer is visit to your side today. If you not take any action in this case I will go to higher Authority.

Dear Sir/madam,

I am Nagarajan. i use tata photon plus prepaid ([protected]). it is not working in roaming side. i have complaint above 18 times (Error : 777) but there no response in your side. i visit near by your show room also in Pondicherry two days before but they also didn't take any action. In Local Chennai person contact me and give his show room number and another guy give his personal number. these two number i below mentioned. when i come to roaming side i contact that person but they didn't response me. your side is very worst service. This problem i am getting 6 months.

Show room Number: [protected]

Suresh Tata Site Engg: [protected]

My Roaming Location: Tiruvannamalai.

Please take action Immediately.


Thanks & Regards

Nagarajan.S
[protected]
[protected]@gmail.com

Hi,

I have made multiple complaints at this ID and called on given no of Nodal officer, Suguna Shetty many times. But call is never answered by her.

I am having serious speed issue with my Tata Photon Plus and after raising no of complaints, problem remains. I am having Tata Photon Plus(device no#[protected] , account no#[protected]

Now, it seems that you have put some restriction on donwload as it is not exceeding beyond 11 Kb.

You have no right to put such restriction i[censored] have done so.

I am going to raise complaint in consumer forum as issue is not answered after multiple complaints.

Plz respond immediately otherwise I will seriously be taking legal action against this. Before having Tata Photon Plus, I had Tata Indicom DSL line and I was told that I would get better speed if I upgrade.

Regards,
Jayraj

hi this is poornima. I have the problem with the tata photon+ device. I bought the device around 15 days back, but till today I could not check one mail also till today.

Google search will work but not gmail, i am not able to check the mails in yahoo also.

if somebody knows the solution for this please help me.

Thank you

COMPLAINT ABOUT TATA PHOTON PLUS

NO. [protected]
DETAILS – I HAVE RECHARGED AS PER YOUR SMS SENT BY YOU IN MY ALTERNATE NO.([protected])
VALIDITY EXPIRES ON – 27/03/2011
RECHARGE DONE ON – 27/03/2011 (07.51 A.M)
TRXN MADE THROUGH – AXIS BANK INTERNET BANKING
TRXN ID –ICONN/25903397/270311/CCAVENUE.COM/CHA
COMPLAIN NO. – COM[protected]

Hello Tata Photon,
I am a recent user of the Tata photon + service. My recharge number for the device is [protected]. I have been having problems on accessing to the internet. Whenever I start the process of connecting to the device it either states the remote computer did not respond or the process was terminated by the remote computer before it could be completed.
I have tried it on my 2 HP laptops and the same message pops up instead of authenticated.
For your information i use Windows 7 32 bit. I want to know what is going on?
Is it the problem with my computer or the device.
I spent 700 bucks on this device's recharge. It has probably been only 6 days since the unlimited recharge.
I have another postpaid device. It seems to be working fine. Is this a trick you are playing on the Prepaid Customers..?

Hi,

I am one of those royally fooled customers of Tata Photon Plus. I have taken this connection yesterday near Tata Indicom Showroom, Akkayapalem.

I was told the signal in Akkayapalem is min 1mbps and in Seethammadhara it will be better than that.

When they activated the equipment, it showed speed upto 512 kbps in akkayapalem and then I was told by cust serv rep that a booster will be installed at my home and it will enhance the speed upto 2mbps (never told that it is wired equipment and will have to sit in one place and work).

The next day...they installed booster... to my suprise it never crossed 1mbps (horrible signal). I went to seethammadhara assuming that signal will be better and once again fooled myself.... worse than akkayapalem (signal never crossed 200 kbps).

Worthless investment.

This is not a complaint against showroom ... this is a complaint against Tata Tele Services Ltd for providing such a poor..rather real horrible signal service.

can't even imagine recommending this product to anyone.

I registered my number on tata indicom site for tata photon + price. Next day a female (SHIKHA-[protected]) called me and said Sir....... do you want to buy tata photon +. We give 3.1 Mbps speed in Rs.800......I was in a need of wireless internet so i asked about the device. But i need that device for Rewari which is in Haryana. That telecaller told me that we can deliver that device in delhi only but after billing you can use it anywhere without any charge. I asked about the speed in Harayana 3-4 times, she confirmed that i will get 3.1 mbps speed there.The dealer had also confirmed the same.

Now after the billing process, when i checked the device is Haryana, I am getting a speed of 17 Kbps!!!!!(downloading)
WHAT IS THIS!!!!

I contacted Customer care, they told me that tata photon + is not activated in Harayana.The telecaller misguided me, they registered my complaint, but closed that complaint saying my number was not reachable, and our telecaller called you. Then i spoke to their SR. EXECUTIVE. That SR. EXECUTIVE said that company can't do anything in this you should talk to the dealer directly or YOU CAN WAIT FOR THE TIME WHEN TATA LAUNCH PHOTON + SPEED IN HARAYANA. The dealer is saying that i sold many connections in Haryana all are working at Photon + speed.

My photon number: [protected]

So TATA is now advertising by convincing the consumer at any cost, it doesnt matter if its a fraud!!!!!

Please post here with TATA PHOTON PLUS bad experience, it will make this page to appear in google search at top.


BAD SERVICE BY TATA PHOTON

BAD SERVICE BY TATA PHOTON

BAD SERVICE BY TATA PHOTON

IS TATA PHOTON PLUS GOOD?

SHOULD I BUY TATA PHOTON PLUS?

IS TATA PHOTON PLUS GOOD?

SHOULD I BUY TATA PHOTON PLUS?

IS TATA PHOTON PLUS GOOD?

SHOULD I BUY TATA PHOTON PLUS?

DISADVANTAGES OF TATA PHOTON PLUS

DISADVANTAGES OF TATA PHOTON PLUS

DISADVANTAGES OF TATA PHOTON PLUS

DISADVANTAGES OF TATA PHOTON PLUS

since past three days i m asking for the authentication code for tata photon tv but any of the process didnt work provided by customer cares.
name:MOHAMMED IRFAN
photon no:[protected]
cell no:[protected]
email id:[protected]@yahoo.com
please send me the authentication code as soon as possible

My Photon Whiz No. [protected] is not working since last one month. I have given several complaints ( Complaint Nos[protected],[protected],[protected],[protected] etc ) I was asked to hand over the device to Service Cenrtre in Mumbai at Ghatkopar. The device was reeived by due servicing after 10 days. Then I was asked to hand over to Tata shop for activation. The device is not getting activated. Every day I am making complaint to the Tolll free number provided by the company, next day I get mail from Tata Photon services web side that the complaint is resolved and closed. I daily fight on the phone and raise fresh complaint.
I do not understnd how the complaints are getting closed without resolving? Is their any senior person to look into the issues? No senior persons phone number are provided by the the company. Also their contacts are not available on web side.I do not understand where to fight for the issue.
I am getting mentaly tortured by the company services as also the bill is getting generated monthly.

If the issue is not getting resoved I will be forced to move to consumer court.

Thanking you,

Yours faithfully,

Vishwas Dalvi

Mob. [protected]

Tata photon plus sucks!!! Speed is the most pathetic of all broadband providers.
Anyone who wants to go for Tata photon plus or any other tata photon services beware.
Tata photon plus speed is a maximum of 10 KBPS in Assam
I have been paying Rs950+/ Month for this [censored]in ...even reliance 356 Kbps connection at Rs550/month gives u a minimum of 35 KBPS

I have a tata photon plus connection at delhi, not received bill as well as the connection not working since one month, on enquiry was informed that I have to pay for the duration the connection not working plus other amount etc etc to get reactivated.
I have not received any intimation on my email too on any pending payment.
THE COMPANY TOO IS NOT BOTHERED/Inefficiency followed by Goondagiri ?

I wish to get it terminated as the situation / inefficiency will continue
can some one guide /PRAMOD

The ref/data of the connection are -MEID
A 00000201BEC58
PESN801F3E86
PRAMOD/[protected]
EMAIL- [protected]@yahoo.co.in

I have purchased a Tata Photon plus a year back and was promised 3.1 MBPS speed but from the day one it has been performing like a simple GPRS or a typical BSNL dialer connection with speeds averaging 120 KBPS. I have complained 10 times so far. Once in Srinagar a technician came to my house and declared that problem is with the tower but I find the problems everywhere I go. Recently while I was in Delhi the problem of slow speed continued. It has become a nightmare for us. It has let us down at difficult times when we needed internet badly for health reasons at midnight. Now I am being told that since my plan is 950 unlimited so it has a cap after 5 GB download but it seems the cap is on for ever. I have been calling their nodal officer in Jammu at [protected] but a couple of times someone else picked the call saying that "mr Fotedar is not available to talk and he doesnt respond to complains so better talk to me" Now when I call the number even at the time of writing this complain there is no response. I am sick of Tata Photon plus and request people not to fall prey to Tata adverts which are all false. There was time we were proud of brand Tata but now I feel disgusted.
S Ishrat
Photon no [protected]

I CALLED MANY TIMES TO CUSTOMER CARE FOR TATAPHOTON NOT WORKING IN ROAMING. NO USE.WHEN EVER I AM IN BANGLORE ITS WORKING FINE.IF I WENT TO ANDHRA (GUNTUR) IT'S NOT WORKING. I AM FACING THIS PROBLEM LAST 3 MONTHS ON WORDS. I CALLED MANY TIMES THEY TOLD RESET PHOTON PLUS .STILL ITS NOT WORKING....PHOTON PLUS NUMBER [protected] (CUSTOMER NUMBER [protected])

I am using TATA Photon Whiz dialer at my office. Now i got the internet connection from company side, so i have visited TATA office, Limda Chowk, Rajkot. Mr. Prashant is the chair person at TATA office Rajkot whose official contact number is [protected].

I have kept my TATA Photon Whiz connection in safe custody mode in January and Mr. Prashant has committed me that he will call me once your TATA Photon Whiz connection will be properly accepted in safe custody mode.

Though i have made call to Mr, Prashant many time but he was always telling me that he would call me but I have not receive any kind o[censored]pdates on this regard till today i.e.[protected].

Hi,

i had a postpaid tata photon plus connection which i bought in bangalore, Karnataka 1.5 year back. i moved to chennai, tamilnadu after that. 8 months back i changed my connection from postpaid to prepaid in chennai tamilnadu. it got converted based on my request.

But after one month it is disabled due to the documents are not received. still it shows the same status and am not able to use the photon plus connection for past 8 months.

In the mean time i have given my documents again for 3 times in 3 different tata indicom stores in Chennai (based on the customer care executive told ) still the issue is not resolved.

Am tired on calling customer care, and submitting documents again and again. i want to get the resolution for this ASAP. Else return back my money and take the tata photon plus device. ill go ahead with the good customer friendly service.

Latest online complaint number - 265610

Regards,
Ramesh J

hi team.....


i complain tata photon custmor care 5 times.
but no any respons.