Tata Photon Complaints & Reviews

I had bought a Tata photon plus data card from Sairam communication Potheri on 28th march 2011.after ten days it is not connect , I had visited shopkeeper , she had checked it but not success to connect it.

She has told me to go customer care point Tambaram. I had visited two times but they can't do anything , I know the problem is in data card but they are not want to change it. what can we do in this case , actually i have decided to go consumer court finally,

I have already registered my complaint stated below. I would like to mention that after my Post To Pre conversion, my access to MyAccount is also not working. I tried to create new one with prepaid category, but no use.

Below is my first complaint.

"My name is Suresh T. My connection [protected], Photon Plus was postpaid initially.I have given request to change it to prepaid on[protected]. There after my postpaid got Inactive and I am not able to connect it to get internet yet[protected].
I contacted tata office at Menaka Ernakulam and got the response that you have to recharge it. So I did an online recharge for Rs. 700 on[protected]Payment Id[protected].But my account got debited and no recharge happened. Then i went to Tata office at Menaka on[protected]. They told me they have raised one complaint and my photon will get recharged within 24 Hrs. But till now there is no response."

dear sir
i am Sujit Sarkar i had purchased Tata photon whiz 3 days before ,but , i cant access it properly because its speed is very low kindly do some for it

Dear Sir,
We buy the 2 Tata photon stick for our office use we found the stick is not working insted of paying the bill we try to communicate with local supplier as well as the service provider but unfortunatly we couldn't get the fare and decent reply from them and our services still don't working.
so, please do needfull on this matter as soon as possible.

Thanks,
Ratan Barot

dear sir


i am gaurav rawat i want to complaint u that my tata photon whiz is working slow for past 3-4 days and its download speed comes around 4 -5 kbps but actual download speed is approx 10 -15 kbps so please solve my problem

I had purchased a photon plus from Croma shop hadapsar pune ,with a laptop,it was working fine for 3 months,

But after 3 months i was denied the service, after inquiring the concerned person informed thatmy documents not provided, Personally i submitted 2 times, the person gave me the Number for re confirmation , but till i am not able to use the service.
tata photon no--[protected],

Person who got me connection, Rahul tel no[protected] & [protected]

Can help me?

Dear sir,

This is to inform you that i am writing this email regarding transaction problem that i have faced with my prepaid tata photon number:[protected].
My subscription was to end on 5 may 2011, so in order to recharge it i used your "ichoose" website transaction steps on 4 may 2011. At the end of the transaction there was some error in the site and they showed that the transaction had been complete, but its not been reflected in my records and a sum of rupees "700" has been charged on the credit card for this transaction that i was ordering for.
so the summary is i have been charged 700 rupees but my recharge is not yet done. i m a student so its very hard for me to go without internet. I chatted with ur customer care and they are the ones who provided me with email as i was not provided with any transaction id during the transaction or in my mail.
please do the needfull as early as possible.

Thanks & Regards
BOBBY JOSEPH
PHONE NUMBER: [protected]

its worthless, no need to complain , they dont resolve the problem , I am having problrm since feb 2011, when ever i complained. they call me for the technical changes in my computer.Unfortunately i give up for tata photon plus & ask them to disconnect, they give me some offers & ask to wait till 31st march, Now its 5th may 2011 the problem is there only. ITS WORTH TO BUY TATA PHOTON PLUS ITS WASTAGE OR YOUR PRESIUS MONEY.

DEAR SIR,
ON THE ABOVE CITED SUBJECT:-
ON THE SALE OF ABOVE HUAWEI
EC 121 PNP USB MODEM WE & OUR RETAILER SUFFERING HEAVY LOSS FOR THE
FOLLOWING REASON....... (1) COST OF MODEM ABOUT RS. 1000/- FRC FOR SIX
MONTH FOR RS. 1449/- AFTER ADOPT THE FOLLOWING PROCEDURE MODEM ARE NOT
ABLE TO DO THE WORK . AND THEIR IS NO SOLUTION FROM CUSTOMER CARE OR
AT ANY POINT TILL TODAY WHERE BY VALIDITY GET STARTING FROM ACTIVATION
DATE
HENCE, U ARE KINDLY TO RESOLVE THE PROBLEM AT YOUR END & ARRANGED
TO RETURN BACK THE STOCK LYIN WITH US WITH REGARDS.
NAVEEN BINDAL
KARTIK ENTERPRISES
CH DADRI
[protected]

I want to file a consumer complaint aganist TATA PHOTON I have recived an Notice.
I have large a Number of complaints but no use i will attach the mails in which i had conversation with nodel officer and engineer so plz Suggest me.

Mail 1
Dear Mr. Arif,

Thank you for writing to us at Tata Tele Services Ltd!

We acknowledge receipt of your mail dated 1st Sep 2010.

At the outset, we regret the inconvenience caused.

With reference to your appended mail and as per the telephonic conversation we had with you on your alternate number [protected] regarding the speed issue of your Tata Indicom number [protected],As per the discussion we would request you to send us the snap shot of the speed to check with our technical team to address your issue.

As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.

Should there be further clarifications, please feel free to get in touch with us at [protected].

Assuring you the best of our services at all times

Kind Regards,

Stella Thomas

Nodal Officer -KA

From: MOhammad TAyub BEig [mailto:[protected]@aol.in]
Sent: 01 September 2010 11:02
To: Nodalofficer Karnataka
Subject: Re: Call center Executives behave on the calls



Dear Stella thomas,



Still my problem is not RECTIFIED?????????????

Date of purchase-25.07.2010

Date of Activation-26.07.2010

26.07.2010 to 01.09.2010 NO of Days – 38 Days

Still how many more operational days you required to crack the concern.



regards

Arif







-----Original Message-----
From: Nodalofficer Karnataka <[protected]@tatatel.co.in>
To: [protected]@aol.in
Sent: Mon, 30 Aug 2010 10:20 pm
Subject: FW: Call center Executives behave on the calls

Dear Mr. Arif,

Thank you for writing to us at Tata Tele Services Ltd!

We acknowledge receipt of your mail dated 30th Aug 2010.

At the outset, we regret the inconvenience caused.

With reference to your appended mail and as per the telephonic conversation we had with you regarding the improper behavior at call centre executive and technical issue, we would like to apologize for the improper behavior to you from our team and forwarded your feedback to the concern department manager to take necessary action. We assure you that this lapse has been corrected and going forward you can expect a speedy resolution from our end.

We would like to thank you for bringing this to our notice which has helped us to improve our service to you!

And also regard to the complaint registered with us on slow browsing issue for the TATA Indicom number [protected],

Pursuant to the said complaint, our Engineers had visited your premises on 24th Aug 10 and demonstrated that the speed ranging from 30 kbps up to70 kbps was achieved. Kindly be informed that speed on wireless network depends on various parameters, such as number o[censored]sers accessing the internet at that particular point of time, geographical area, indoor and outdoor signal coverage, weather conditions, other causes of radio interference, material used for the building, configuration of the building, configuration of the PC/Laptop being used as well as the website being accessed…..… etc. So is the case with any other wireless network Operator. However, at TATA Indicom we understand the customer experience is of foremost importance

As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.

Should there be further clarifications, please feel free to get in touch with us at [protected].

Assuring you the best of our services at all times

Kind Regards,

Stella Thomas

Nodal Officer -KA

From: MOhammad TAyub BEig [mailto:[protected]@aol.in]
Sent: Monday, August 30, 2010 3:25 PM
To: NODAL OFFICER KA
Subject: Call center Executives behave on the calls





Dear Stella Thomas,



I was not able to reach you on the given Cont-no in the web page.

Please Go throw the mail and take a action on the same at the earliest.



Name- Arif

Cnt NO - +[protected]

TATA PHOTon Whiz no-+[protected]

A/C NO[protected]



This is the issue related Call center Executives behave on the calls they are making fool for customers without limit.

I had call from [protected]

Called date and time:28.08.2010 BETWEEN 07:OOPM TO 08:00PM



Call no-1



When I contact to the [protected] call was regarding Network issue(low Downloading Speed) when I had call to them call was pick up by Mr.Hari

Again when I ask him to transfer the call to any of the Floor Supervisors or any team lead he transfer the call to Ms.Savitha when I spoken to her she said that she was floor Supervisor she was spoken me around 15 mints includes of 6 mint hold again she transfer the call to Mr.Karthik he disconnect the call.



Call no-2



When again call to the same no Mr.Madava has pick the call and he said that he will transfer the call to Team leader but the same executives are round off the call with the wrong attitude so when I said her to transfer she said in telugu to one of his Collogue that (novvu team leader anni chappi mataladu) tell him that ur the team leader and speak, for my goodness the Headset is kept in mute and I listen the thing from them

I strongly feel that none o[censored]r Executive have professionalism instated of Corporate I fell like a Fish market, Whatever they want they can do. No one has transfer a call to higher Authorities of Process.

Note:Still I have the same problem with the Device.

I have send mail for customer care no reply.



Regards

Arif.

NOTE: I have recived a call from Jitender executive regarding the TATA PHOTON WHIZ so i took the connection.

Please suggest me.

please discontinue tata photon + as they have cheated users , they will block speed in utorrent as i have written proof of their email which i am enclosing below . please discontinue their connection as i have done in next billing period from may 2011 .

r.jaiswal

mail from tata enclosed below

"[protected]Monday, April 25, 2011 1:00 PMFrom: "Apex Desk E" <MDDesk.[protected]@tatatel.co.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr. Jaiswal ,



Greetings! We would like to thank you once again for sharing your feedback.



We would like to inform you that the speed is restricted to 1x speed (upto 155 Kbps) for all the sites which allow you to download copyright protected contents , however for all the other sites you will get 3X ie Photon Plus speeds.



Do contact us for any further assistance. It was a pleasure interacting with you.



Regards,

Meenal Iyer

From the Desk of Sunil Batra

President Operations

Tata Teleservices

"

Hi,

I have downloaded the Photon TV application on my laptop. But i am unable to subscribe to the channels.

As per instructions of subscribing to channels i have selected the channel->clicked on play button-> but then it asks me for an authentication code which I don't know where to get from?

I even tried calling your customer service and spoke to a friendly advisor called Mohit who too tried to help me but in vain and in the end said I would have to uninstall the Photon TV application and redownload and install it again...which I did but still the same problem?

I just want to subscribe to Photon TV and need someone to tell me how do I go about it?

Kindly revert asap.

Hi,
I have a tata photon+ device([protected], accnt no[protected] with 5GB @950 plan, I purchased this device around 8-9 months back at the time of purchasing the executive told me that this plan is unlimited plan, I will get speed upto 3.1 MBPS till 5GB usage after that speed will be decreased but I will not get the extra bill for that, but in this month I am getting a bill of 1097, according to that conversation it should be only[protected]/- discount for 1 yr + tax).

When I am talking to customer care they are saying that my plan is limited plan, and nobody is ready to register my complaint, I am not going to pay this much of amount, I will pay only the correct amount.

Again I have got a call from a executive she is saying that we have unlimited plan with the name o[censored][protected]@950 but your plan is [protected]@950, You have to confirm it by calling customer care number at the time of purchasing the device.

The person who come to deliver the device was a senior person(ASM) and he told me that This plan is unlimited plan, when a senior person is saying any thing then we can trust upon him, If we can't trust even on senior person then why TATA devision has all these senior person, leave all the things to customer care. I don't have the 6th sense so that I can know that you have different plan in the same rate and your senior person is not telling the correct thing.


Please we aware with TATA photon plus services.

I have been using Tata Photon for last six months. Since begining I am not getting proper speed. It becomes worse after 10 PM. We can not open 2 pages at a time otherwise it stops working.. It is really frustrating. I do not understand how it did receive Product of the year award. Planning for BSNL broadband. bye bye to Tata.. I am sure tata Indicom people will respond to this complaint with their standard sentense 'Dear Customer, we tried to reach your alternate contact number but yuo were not reachable'. I am not expecting any service from Tata customer care now.

Ref: Tata photon + [protected]
I have got above Photon+ prepaid connection through agent([protected]) on 22/4
At the time of demo I was told that the I will get good speed when my documents
will get registered in company system. I reminded agent on following days. I was told
that i will get full speed on monday, if not then call help desk. I have taken my connection
in Dombivli and I have MTMLmob/BSNL land line
I am not able to connect to that number.

Moreover the mail box of nodalofficer is rejecting the mails
Customer care site is poorly managed if I put valid tata number still it tells to enter valid number

at present speed of my device is very poor please do the needful

I am the customer who got cheated every-month by TATA PHOTON PLUS post paid.

My Photon+ number is : [protected]
This Connection is in the name of : GURUVIKRAM

I am gettiing very less speed 10 KBPS... infact its shame for a Internet Service Provider to call their product has speed. "SPEED" "SPEED".
Even in rural place the people getting more than 10 Kbps. The Dial-Up connection is better that TATA PHOTON+. Every-month without failing they are sending Bill. I am Paying. They are telling 3.1 Mbps.... i have never got 5% of 3.1 MBPS. I have complained around 15 times. never solved my problem. This product is a Bull . The company is not worried about customers. Worried about the money.Please DONT BUY TATA PHOTON+. Other networks are verygood. Other Internet service providers offer good Plans for less cost. Why to pay 830 Rs for a internet connection which is not giving a speed sufficient to open Gmail.
The Advertise TATA PhOTOn + is an Idea to make Customers unhappy. From past 4 months i got an average speed of 12 Kbps.... I am Bored of complaining. I have never seen such a Bull product.


DONT BUY TATA PHOTON+

Data Card : 1800 Rs(NOT REFUNDABLE)
Monthly : 830 Rs ( speed 10-15 Kbps Its your fate, you have to pay)


THIS IS THE PRODUCT OF THE YEAR... GREAT SHAME TO CALL IT as SPEED.....

I booked a Tata photon data card on 21st Apr,2011 from connectindia.in website which is being managed by VRITI INFOCOM PRIVATE LIMITED,Noida and they contacted me to deliver the device next day.
After providing the data card,they have not yet activated the data card connection(almost after 6 days) and not even bothered to answer my calls.When I personally visited their pune office,they took the device with them for activation and when I tried to contact them for activation status update,they are not answering my calls and not even bothered to contact me for any further update.THis is the worst ever customer service I have got from any company which is into the telecom sector and creating a bad impression for a brand name of TATA PHOTON.

I want a strict action to be taken against VRITI INFOCOM as they are making false commitments and providing worst customer service.It would be a huge negative impact on brand name like TATA who is commited to provide best customer service throughout the years.

TATA teleservices and Consumer forum,please take strict action against this company.

with regards,
Vikram Patel
Mob: +91-[protected]
Pune(Mah.)

DEAR SIR/MADAM,
I HAVE PURCHASED ONE DATE CABLE USB MODEM OLIVE VME 101 TATA PHOTON+ ON DT 22.04.2011 FOR MY URGENT REQUIREMENT OF INTERNET ACCESS. DEALER CONFIRMED ME THAT THE SAME WILL BE ACTIVATED WITH IN 1/2 AN HOUR.TODAY IS 28.04.2011, TILL NOW IT HAS NOT BEEN ACTIVATED. WHEN EVER I MAKE CALL TO DISTRIBUTOR HE SAID FAULT FROM THE TATA OFFICE, WHEN I MAKE CALL TO THEIR OFFICE THEY TRANSFER FAULT TO THE DEALER.
EVERY DAY I MAKE CALL TO CUSTOMER CARE, DEALER & THEIR OFFICES BUT MY PROBLEM NOT YET SETTLED.
ITS A CUSTOMER HARRASHMENT. I ALSO BELONGS TO A SERVICE INDUSTRY AND I KNOW WHAT IS CUSTOMER SATISFACTION.
THE SAME MAY KINDLY BE RESOLVED AT AN EARLIEST.

Hi Team,

On 06April2011, I made a additional payment of Rs 1500.00 through online from tata-photon official website.The same payment was debit from the my account, I got the transaction/reference id from the site which given below. But from the that day to till date, this payment is not getting reflected at tata-photon.

I have logged 03 complaints with Tata- Tele-services ltd and all 03 complaints are closed without solving.

I have escalated so many times to their nodal officer "nodalofficer.[protected]@tatatel.co.in" and "APPELLATEAUTHORITY.[protected]@TATATEL.CO.IN" also. But they did not get any response and resolution.

Complaint Nos:-
[protected] -- logged on 06-April-2011
[protected] -- logged on 12-April-2011
[protected] -- logged on 26-April-2011

Transaction details :-

06/04/11-- MHDF[protected] / TTSL - MAHARASHTRA [protected] HDFC Bank

My Tata-Photon No.:- [protected]

Please look into this matter as I am suffering a lot.I am not getting any response from Tata Tele-services.
And I am very fed-up with customer care and nodal-officers. Each day I do call them and mail them, but they did not give proper response.

Please help me in resolving my problem.


Regards,
Suraj Raina
suraj.[protected]@yahoo.com
+91-[protected]

Hello, I am having a Tata Photon Plus connection with 2GB @ 750 per month plan but for the last 2 months, I am getting excessive bills against very average kind o[censored]sage.Please suggest me how to go about otherwise I have to withdraw the connection.