Tata Photon Complaints & Reviews

hi,
i am panme,i got connection for photon plus high speed internet access in the last week of june, monthly rental of Rs 1100/- and 10GB monthly free usuage but in the 2nd week of july my connection was cut on the ground that i had not paid my bill amounting to RS 5500/- ,where as i have used only 3 GB till that time. when i went to inquire at the customer service i was told that a new rule was implemented and that in the first month the usuage is not free. this was not intimidated to me when i got my connection and now they have cut off my connection but sends the monthly bill with added monthly rentals. can i sue the company for hiding or withholding the information? please advise.

Hi Team

Subject: - Inconvenience caused by Customer care department & Slow Connection Speed 0.50 Mbps

This is to bring to your notice that I have been facing issues since I purchased Tata Photon+ A/C No:[protected] Tata Indicom No: - [protected] Modem No: - [protected]. I purchased Tata Photon+ from Tata Lobby which is located in Goregaon (W) near citi center and the representative named as Ajay gave all the instructions and he said as well as on the brochure its clearly mentioned that Download Speed o[censored]p to 3.1 Mbps and Uploading speed up to 1.8 Mbps, I tested the connection in the lobby and the speed was below 1 Mbps and the Representative Ajay said that first month I will get this much speed once I pay the first bill speed will increase, However its giving me a speed of only 0.48 Mbps Download and 0.64 Mbps Upload. For your Information when I received Tata Photon+ for the first time the onsite representative (SUNNY [protected]) didn’t not install TATA photon he said that the HDD is full and I showed him that the HDD capacity is 1 Tera byte and it has lot of space. he said he cannot do anything and he left, so I install it by myself, you guys have charged me 99 rupees for the installation.

I am calling customer care department since 1st of September as I am not able to create a A/C on the Tata website as want to check my internet usage as it says that I am already registered, However i am not aware of it. So I called the customer care department ticket number :[protected] Rupesh Shinde and he said that he has reset the password from his end and I should receive the password within 4 hrs and he has also mentioned in the ticket about slow connection I tried to explain him that I have checked everything still he said that I’ll get a call from technical department and so I called after next day and the other agent said that he has reset the password again and I gave my email address as [protected]@gmail.com. Still issue not resolved as I didn’t received any emails regarding password reset I called today that is 4th of September 2009 thrice first time I called and the agent named as Shoaib Shaikh he was not able to communicate with me properly and also he was not sure what he was doing. He was placing my call on hold for everything, as he was not able to understand my problem I requested for a supervisor, he said that he will transfer my call to his supervisor, placed my call on hold for 45 minutes still no answer, hence I have to disconnect the call, so i called again in the main queue and unfortunately reached the same representative Shoaib Shaikh and when I asked for a supervisor he said that there are many supervisor and he has to search and again placed my call on hold for 35 minutes again I have no choice I called again reached another representative named as leena Kalaskar Ticket Number[protected] and when I asked for her supervisor named as Pravin Nandkumar to inform him about the onsite technician she said he is busy and will call back after 5 minutes and I am still waiting didn’t received any calls yet. Also to let you guys know onsite technician visited my place Ramesh Sharma and his supervisor Deepak and Sunil he checked there is problem with the photon and I have to call customer care department connection and he was here for more than 45 minutes and he checked on the website speed.net I have also attached a screen shot for the same, in 45 minutes he only performed two steps 1: - Ping www.yahoo.com 2: - Speedtest.net and he was busy talking to people over the phone. So now I am stuck onsite people who doesn’t know anything about computers tells me that I have to contact customer care department and when I call customer care department to explain them my problem they talk about onsite technician. I am not able to get any resolution

Please take strict action on the defaulters mentioned above, I have already raised a complaint on consumer court, If not resolved further will lead to media

Kindly do the needful ASAP


Regards,
Mohd. Aslam Sheikh
Mobile:- +91 [protected]

“There is only one Position and that is NO: - 1 rest all are Numbers ……”
 SAVE TREES - Please do not print this e-mail unless absolutely necessary

I asked for a home demo on Tata photon plus.

person who gave me the demo gave me a receit mentioning a 500 + 200 plan.
he didn't informed me that addon plan of 200 will not be active on basic plan of 500.

now my bill is 1510. I asked their customer care to reduce it according to what has been told to me by your sales person.

but they say that on their records only basic plan of 500 is mentioned
please suggest what can i do.

To The Customer Service Manager TATA`s,

This is in the reference with complaint number[protected] that was made on 28th aug for which i was told that a engineer will visit my place and solve my issue.

I have two complaints to make.

1) No body turned up although i was told that engineer will come and help me out before 9PM on 29th Aug.For the whole day I kept waiting for the engineer but no body turned up.

2) The customer Service executive Mr. Harvinder at [protected] kept me hold for almost 5 minutes and didn`t speak.When he spoke he was rude and told me that the engineer will come on monday.
When asked about the superior contact number I was given a fake number that you can enquire through your mechanism.

I want to know that what customer service means to Tatas (as a company) as i believe when Great JRD Tata would have started the company he would never have thought that the team that he would develop would be so rude with the customers nor does Mr. Ratan Tata would have been knowing that the Tean under his nose is behaving like this with the customers.

Would request you to kindly help me in getting my Photon+ used for the purpose that i have bought it.I have invested my hard earned money in it and if you people will behave in the same manner with customers for sure the company`s name would be defamed.

One more thing, I would never use your service`s in my entire life again.But would request you to kindly improve your services and take appropriate action against the unprofessional staff`s that you have hired at your call centre.

Waiting for your Help.

Prashant
#[protected]
[protected]@yahoo.com
New Delhi

Dear Sir/Madam,
This complaint is being raised as i wasn't given complete access to consume the free units according to tarrif plan HNI HSIA USB 950/- (10 GB Night & 2 GB Day) even though interim payment was made & my lines were barred almost 12 days for crossing credit limit which i never asked for & most of the information provided by customer care weren't transparent & not so convincing nor did really be o[censored]se in clarifying my doubts & there on started revealing hidden information only then, when i was running out of time & billing date neared.

Even some of mails written to customer care remained unanswered to date. Every body seems to be playing their own game here, even the supervisors had given wrong information & most of them turned to be dumbs.

There are many other drawbacks with their services too that needs to be brought to light for customer awareness else many more would suffer the same consequence i undergone.

I look for a compensation for the loss & seek your advise for further proceedings.

Kindly help.

Regards,
S R Ravi Shankar

I have taken photon internet connecton from TATA and thats my biggest mistake than I beleive on compnay like TATA which dnt understand customer care. I want to tell all of you by this forum pls dnt buy any TATA product.

I have taken this on May 31st, 2009, afetr that i have to do rigorous followups for installation. afetr that I have been advised that its a unlimited download plan but its clearly shown that it is up to 10 gb only.

I go by plan only and didnt do download more than 10 gb, but still thay charged me over usage I asked so many times abt charges and every time they told me that my usage is more than 10 gb...when I gave tham the prrof for my downloads they have stop reverting on my mail and after a repeated folloups they have not given a satisfactory reply..

A UNPROFESSIONAL CHEAT COMPANY

Sir/Madam,
This is to bring into your notice the harrasment that i have been facing from TATA Indicom broadband services for the last one week. I bought a TATA Photon Plus Broadband connection, through the Customer Care helpline number [protected]. A guy named Ramandeep(Mob No - [protected]) delivered the device on 11th August, promising that the Internet Connection will be activated the same day. But its today18th of August, and still i am waiting for the Internet Connection to get activated. I have been trying to call and get help from every possible Tata Indicom numbers i can get hold of, but all in vain. Even a woman named Sonia, mis-behaved with me during this entire process. I have paid the full amout required for the device, but it seems all in vain. Feeling completely helpless, i finally chose this option of registering a complain here, with a lot of hope that it will be catered.
The details of my Photon Plus is as below:
PHOTON PLUS NUMBER - [protected]
The Req ID that was raised with the Customer Care - dlcc40748
The woman who was supposed to get the device avtivated - Shruti - Mob no- [protected]

I sincerely hope that this will be answered in a reasonable duration of time.

Thanking you in anticipation
Swati Sumbly
Mob - [protected]

I have faced lot of problem. The dealer sent the representative to my place based on my request to tata photon customer care. After I bought the photon, he said witn in 12 hoours it will get activated.
I keep on chasing them till date no one has reponded. First they said that it wil get activated in couple of days, later on they said that there some problem in application and later on they said that they will refund the money. One good thing which I did was I have placed check on hold and asked them to collect there device, but the amount of dis satisafaction from Tata is lot. and never want to be a Tata Indicom user.

I subscribed for Tata Photon+ Wifi Broadband service in May. They charged me about Rs. 4000 for the USB modem and agreed to give me 2 months "Unlimited Usage" service for free. However, at the end of 2 months they charged me for usage insinuating that I had exceeded their "Unlimited Usage". According to them "Unlimited Usage" is limited to 10GB. I checked my usage meter, provided by them, and found that I had not exceeded 10GB. However, they insist that the meter at their end shows exceeded usage. I have the option of discontinuing their service. But, I am stuck with their Rs. 4000 USB modem which they are refusing to take back. The whole thing smacks of a scam to cheat customers of their hard earned money.

i bought a USB modem (SXE 1280 #EUSD317348) on 24th june 2009 from KAIN Telecommunication ( TATA Tele services limited )Address A-15 Kailash Colony, GK Part-1, New Delhi -110048 for Rs.2669/-
This modem worked only for two days. then stopped working.
I have contacted the above mentioned party 15 times but there is no positive response from them, even they don, t pick up my call.
I have lost hope that they can do anything regarding this matter
kindly consider the problem & take necessory action

thanking you
arun choudhary
[protected]