Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 19%
Submit a Complaint
9124
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1591
down
681
up
851
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380
up
522
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324
up
464
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292

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
19%
Complaints
9124
Pending
0
Resolved
1699
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (509)

Tata Sky Complaints & Reviews

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Tata Sky — poor website design

 srini235 on Jul 8, 2018
New website is a disaster..so poorly designed..After struggling 15 min i could not figure out how to renew..it shows the package is due for renewal--but there is no button to renew...no link for any customer feedback/suggestion...unexpected from Tatas..very very poor...their last tv interface upgrade also was disaster..which they rolled back...they should roll back website also...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Tata Sky — my dish cable was broken.

 dhandhalya yagnik on Jul 7, 2018
My complain number is :165F8NA0
Complain register on[protected]:15 AM.

i had complained on 6th july 2018 11:15 am. As per your tata sky executive, complain would resolve within 24 hrs & u received call within 2 hrs but no call till 7th july up to 5:16 pm (till no call ) I had got message that person would come from 2:20 pm to 4:20 pm. No body came & no call. I call tata sky executive that "person will not come" is not issue but at least tell him to call me or u call him & told me when he will come. but ur 4 executives had told me that this is not possible to call person, this...
Complaint comments  Read comments Complaint category Other

Tata Sky — tata sky care

 adityagautam12 on Jul 7, 2018
My name is Aditya Gautam, i have purchase a tatasky disth connection on last 1 years back, due to some issue i have change user name, Mobile number & address details on my connection.

Old connection details are as belows -
Customer Id -[protected]
Name - pooran singh
Add - mahamaya nagar
Pin Code-281302
Ph- [protected]
New address & name
Name - Aditya Gautam
Add - bisawar sadabad hathras
Pin Code-281302
Ph - [protected]...
Complaint comments  Read comments Complaint category TVs

Tata Sky — agent gives false advice and take extra money

 Swati@ on Jul 6, 2018
Some days before there is signal problem in my tatasky so I call the tata sky agent 1 st he dint come 3 days and after 3 days he check the disk and do some meeting on set top box and said there is problem in your set top box and I have to buy new set top box he give me advice by 1599 rs box or by 3000 rs. Now when I call other agent then I find out there is no problem in my set top box he change my tatasky password and because of that my bad dint start and does not show any signal. Plzz take strict action against him. I don't know his current name but I give u his no. [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky man(sanjay dey-8638887665) has charged money n had worsen our problem

 Venika Goyal on Jul 6, 2018
Greetings!

We were having problem with our Tata sky connection from a long time- maximum channels were not coming, even after subscribing them. We had complained about this matter many a times but to no avail. but 15 days back a Tata sky man named 'Sanjay Dey' (mobile no.-[protected]) attended the complaint n told us that a device of 2400/- will be required and problem would be resolved, so we gave him d amt. Having faith that he is Tata sky staff..bt he has put some used device which had worsen d situation (TV serials keeps on hang every 5secs).It has become impossible to watch d...
Complaint comments  Read comments [1]Complaint category TVs

Tata Sky — blue screen only we are watching

 Srinivasan Raja on Jul 6, 2018
Very worst service . Very careless people's are working in customer care service . Am using more than 3 years with 2 multiple tvs also. Paying around rs 700 to them. But they didn't give proper response to their customers. Better they told us to disconnect the connection. Very worst behaviour with their customer. I want to kick them for their activity....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — dhamal mix pack yearly subscription

 Rajsingh51 on Jul 5, 2018
I have connection of tata sky dth with yearly subscription of dhamal mix package with hd.
I was having few extra ruppees in account.
Suddenly it start showing negative balance of 228.8 rs. Now i am afraid if i recharge my connection, i will loss these 226.8 rs without any reason.
I have called tata sky but "we will call back" is solution they offered. Online chat support gathered all details and not responded after that.
Tata sky is taking customer for granted....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — regarding the tata sky plan

 Rajender Reddy Chinna on Jul 5, 2018
It was a complaint on executive who has given wrong information that they said it was the better one but we have taken and after completion of installation it will be free for 3 months and the after that we have recharge with 199. It means package is about 199 rs but right now we have to do with rs 482. What is this? Really we felt very bad and it was not the right thing. And the executive name is mr. Rakesh and the mobile number is [protected]... Please action on him... For giving the wrong advice...
We need 199 plan with hd and only telugu channels, sports &news... If it possible please...
Complaint comments  Read comments Complaint category Telecommunications

Tata Sky — unavailability of offer

 Atin Kumar1 on Jul 5, 2018
My takasky is deactive during four months, at the mid of this time, i got a call regarding offer in which i got 1 year subscription worth 1500 on the current base pack but i was unable to do that recharge due to some economic conditions but now i'm ready to recharge my account ([protected]) but there is no any offer available on my account, i request you to give any special offer by which i can recharge my account...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — deactivation of service without intimation

 shihab.M on Jul 4, 2018
I am a tata sky subscriber with id no.[protected] for years. On 20.06.2018 i have remitted rs.390/- for one month subscription, which is valid till 19.07.2018. On 01.07.2018 dish antenna become faulty and the same was rectified by the company technician and told me that i have to remit the service charge as per the sms received in the registered mobile number. Sms demand for the service charge for rs.250/- was received in my mobile only on 02.07.2018.20.03 hrs. But my connection was deactivated by the company on 01.07.2018 midnight itself without any intimation to me. When contacted the customer...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — misbehaviour of tata sky technician and fraud

 abhi0712 on Jul 4, 2018
I lodged a complaint for deinstallation and reinstalltion of my tatasky. The technician called me and said I am stuck in road because traffic police is there and I don't have helmet. So I went and brought him on my bike. From the time he came he was in hurry to leave. While removing the dish I helped him. When I was helping him he made me to do all the other things like removing the wire from window, winding the cable, holding the dish. I climbed the window and did his 90% of the work as a humanity. But at last he said I cannot carry this dish . Customer need to take to new location. I said him...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky /pairing error

 krishnapriyaaravind on Jul 3, 2018
I didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[[protected]] digicard id[[protected]]"
My subscriber id is [[protected]]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky set up box is not receiving signal

 Ehaan on Jul 3, 2018
Tata sky set up box is not receiving signal.. This problem is continuing from so many months... This is horrible.. And i have complained this to technician tata sky... But no help... This is horrible... Technician said that box problem will change to tata sky hd box then too problem exist then again wire change.. But then only for few days all channels came then again the problem exist... The problem does not solve.. Very bad...
Complaint comments  Read comments Complaint category Law & Civil Rights

Tata Sky — tata sky box no signal issue

 VILAS ANANT SAWANT on Jul 3, 2018
I was log the first complaint on 23rd june 2018 and that was automaticaly cancelled. Then i was log the complaint on 27th june 2018 the technician visit on 28th june 2018 they was told me that problem with your setup box so we have to change this. Then he told me i will take new box on 30th june 2018 but still no call from tata sky provider and still i am not able to see the tata sky.

I am very disappointed with your service.

I have to return this tata sky and please refund my amount....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — volume not come

 9756605923 on Jul 3, 2018
I complain to tata sky on 1-07-18. Your technician come and change set top box after changing set top box the sound not come from tv (From old set top box sound come from tv). Your costumer care told me charges will be paid by you to next visit of technician but my problem not solved from 1st complain how i pay for next visit please solve my pro....
Complaint comments  Read comments Complaint category TVs

Tata Sky — not providing dish

 Arshad Salmani on Jul 2, 2018
My Subscriber ID is [protected]

I have taken Tata Sky connection 6 to 8 months back that time I got only Tata Sky Setup box because in my society there is common dish already available for all hence installer person did not handed over me dish.

Now I have shifted to somewhere else and there I need my dish for that I have already raised a request (Request # SR[protected] but I came to know from customer care that in system its showing Kit (Setup box, Dish, etc..) is already given to customer and they are saying to purchase again.

I have called that person...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — set top box kaput

 Neena Kini on Jul 2, 2018
We have been using Tata Sky since 8 months. We took 2 set top boxes out of which one is not working at all. It shows that the card is incorrect. It's been 8 months we're paying for both connections. We've been calling the tata sky customer care number but they just end up giving us different numbers which either do not exist or the person doesn't pick up the call. So many times we've complained about this issue yet it remains unsolved. Please solve this issue as soon as possible as we don't want to waste money behind the kaput box....
Complaint comments  Read comments Complaint category TVs

Tata Sky — complaint about poor service

 Parul Rajnish Tomer on Jul 2, 2018
Hii,

I am AK Nagar i have an old account i decided to activate to new account as i am relocated, I thought tata sky would the best option, but i experience a very poor service from tata sky customer care as well as the technician team i registered the onn 27.07.2018 and today is 2.7.2018 not got the connection, are you guys just play with senior citizens makin fool nothing else coz i am getting same connection not the new one..

bad bad service from tatasky.. very bad......
Complaint comments  Read comments Complaint category TVs

Tata Sky — no resolution from the tatasky yet - issue raised 20 june 2018

 998123 on Jul 2, 2018
The request for correcting the error was put up on 20JUNE2018(Wednesday). The error on the TV shows - Error 1/2, i.e., Please remove and place the tatasky card correctly - something like that. Hence called the customer care and registered a repair request. The guy came on 23JUNE2018(Saturday) - I believe his name is Satish, he checked and said I am not sure whether the problem is with the card or the box, so he have to take both to the tatasky store which is located in Miyapur, he said he will check and bring the resolved box/card by the same evening. He didn't called or returned. When I tried to...
Complaint comments  Read comments [1]Complaint category TVs

Tata Sky — lack of responsibility

 VishwaSrivastava on Jul 2, 2018
Am facing exactly the same issue. I am using tata sky for >2 years and paying around 750 a month. Now suddenly the. Signal stop appearing and customer care told me about the stupid 100 rs charge along with any additional charge for repairs.. Shame on you tata sky there is a thing called customer service: try google it and learn providing it to loyal long term customers. You are getting hefty paychecks cuz of us and i will shut my tata sky connection than paying you this ransom money. I am suspicious that this problem is created by you only....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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