Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
8264
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1738
down
739
up
955
down
419
up
575
down
352
up
498
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317

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
26%
Complaints
8264
Pending
0
Resolved
2151
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (527)

Tata Sky Complaints & Reviews

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Tata Sky — set top box

 Akhilagg07 on Jan 6, 2019
My subscriber id is 12970610, its get installed on 26 or 27 dec 2018. I had registered a complaint aginst non recieving of signals by set top box on 28th dec. Your tecnician came and he did not checked properly but fooled us that everything is fine. I am totally fed up of your set top box, as it is not receiving signals properly. Please change it....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — not taking the complaint seriously

 Trupti Rukari on Jan 6, 2019
I have called in tata sky customer care services on 24th nov at around 06:00 pm to change the plan. However executive said that the plan is change from that time itself. He also called me back to confirm it. Later on 25th at 1:00 am around i recharged with amount 220 and came to know the plan wasn't change so immediately i called in customer care and told them about the previous call and ask them to take the request of same on this they replied me that by 28th nov i will get the solution. Which yet i haven't. Then again on 30th nov i called on customer service and ask about my complaint status they...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — 1a0e3lh5, 1a5ddl8q - worst services

 sandeep padhiar on Jan 4, 2019
Worst services by customer care, following from more than 20 day still not resolved. Technician are incompetent and didn’t know what they are supposed to do. Every time you call them, they have the standards answers they have referred to concerned departmen, no accountability. Didn’t expect that they can go so low in customer services...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — rs.2000 coupon not reflected in my account.

 Hayath Basha K on Jan 4, 2019
Hi,
I installed tatasky in my house i got a message with an url saying register in this url and get rs.2000/- coupon. But after registering i don't see rs.2000/- in my account, this looks like cheating...
I raised a complaint in customer care and they said if you refresh you won't get the coupon and also read the terms and conditions.
When i have not refreshed then i should have got the amount... Which is not reflected......
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky pathetic service

 Goldi1987 on Jan 3, 2019
@tatasky patheic and worst service ever... How can u guys closed my complaint without any solution and without my permission??
Now i m going to complaint in all social media. Never recommend tata sky to anyone.
I am not at all convinced with chat process of tatasky, my complaint is regarding referal amount. Tata sky denied to gave me that amount.
I will now complaint to harit nagpal

My no is [protected]...
Complaint comments  Read comments Complaint category TVs

Tata Sky — recharge exhaustion

 qm205 on Jan 3, 2019
Annual plan recharge has been done in connection no.[protected], [protected], [protected] &[protected] but plan had been converted into monthly/semi-annual plan without any prior intimation to the consumer, this is against consumer policy. Before changing the plan a intimation must be given to the consumer. kindly provide your feedback on subject....
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Sky — tata sky id 1170221491 transfer connection seeking extra charges

 nalloor on Jan 3, 2019
Hi,

I have a tatasky connection tata sky id [protected] from chennai and requested transfer to mumbai. And now tatasky asking me to bear rs.650 for transfer charges and some cable charges. This is illegal as i have not given cable dish etc while taking and by default company has to transfer with all equipment without charging.

I requested 5 days on 30dec18 but last 4 days i am unable to view my tatasky as i have lost 4 days prepaid recharges too and tatasky need to pay me this too...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky set top box very very bakwaas quality

 Rohit Jhangra on Jan 3, 2019
Tata sky set top box is getting restarts automatically after every 10 minutes.
Seriously the quality of tata sky set top box is very very poor. I have replaced twice in 2 years. That means at every year customer has to purchase a new set top box with annual subscription.
I am very dissappointed with the quality.
When i purchased the new set top box it was working fine but after 2 months it stopped working then i called tata sky service they replaced the set top box with another old one after that problems pe problems.
Maine to subscription lena hi band kar dia saala internet...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Tata Sky — tata sky not allowing customers to select channels and pay as per trai rule

 sundar.india on Jan 3, 2019
Tatasky is still having the old pricing where they overcharge customers. For instance sony ten sports hd channel costs 75 rs currently in tatasky but as per new trai pricing regulations sony has shared the pricing for all their channels and all of the sony hd (And sd) channels cost only 90 rs per month. Tatsky is being unethical and cheating customers by not implementing the trai regulations. Other dth providers have agreed for the new pricing where as tatasky is not caring abut customers. The customer service executives don't have a cluse when we enquire about the trai new pricing and they just...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — as per trai new price, i am not able to switch new packages under tata sky

 B.K. Das on Jan 2, 2019
As per trai new price for dth channels, i contacted to tata sky regarding new prices and as per tata sky it is not implemented and still their site is showing old prices. Whereas for a consumer the last date is 31st january to switch to new pack.

Other providers like airtel already showing the new price, why not tata sky?

Paying a very high amount for all the subscriber ids [protected] (4 tvs) [protected] (2 tvs) mega platinum hd pack and just renewed few days back for one year. I will request to help me to change to new price tag or return back the amount to switch...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — regarding card error

 Meera Beladiya on Jan 1, 2019
We have this tata sky set-top box at home. It was working fine till now but today suddenly its not working and shows the error -

"this is wrong card for this set top box. (Pairing errror)
Nds no. :[protected]
Digicard id is[protected]"

I tried removing and reinserting card but it didn't work. So, please solve this issue as soon as possible....
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Tata Sky — less channel shown despite platinum package

 Kb@29 on Dec 31, 2018
Despite of having a Platinum Package, Tata Sky drops selected channels like Sony Le Plex. Upon calling customer care, they pointed fingers towards Sony Channels for not showing Le Plex. Everyday on TV we see ads for being able to choose our own channels & packages, however Tata Sky has not yet uploaded new packages (Channel list) in their website. So i am forced to renew my existing Platinum Package so that i can see all the channels, specially the ones which are not available in normal packages. But Tata Sky very conveniently drops specific channels based on their interest without even informing...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky- disgusting service provider

 kuldeep teotia on Dec 30, 2018
Tata sky is the worst service provider. Tata sky is not bothered about any customer who is suffering badly because of their disinterest in providing after sales service. They are not even sending any technician at me home. A customer keeps on sending them emails/calling their helpline n no. Of times. But they don't bother about anything. Their sole motive is to harass a customer as badly as they can, so that the customer should throw out the tata sky dish outside his/her house and look for some other service provider. They are interested in the first installation; after that they forget the customer?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — not providing channel

 Syed_1432003 on Dec 29, 2018
Sir all the world knows that trai is providing channel at very good price. Eg (Zee family pack for rs 45 & star plus channel for 49) but when i spoke to tata sky customer care they are saying they have no knowledge about it and don't know anything about it.. Why are we at loss and how can they say they don't know and why can't we enjoy the channels as shown by trai...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — shabby handling of customer complaint by tata sky

 arunsinghmails on Dec 29, 2018
I am a tata sky subscriber [protected] for a long time.
Recently i have shifted my residence from kadma area to baridih area of jamshedpur.
On 26.12.18, i had given my requirement of shifting the connection from one location to another, through customer care. Job was scheduled for 29.12.18.
I was later on confirmed on phone by tata sky that on 29.12.18, technician will come to the present address (Kadma) after 11 am. He will dismantle the disc and hand over to me. And in the afternoon, another technician who takes care of second location (Baridih), will connect the disc.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unauthorized charges & cheating

 Prateekvishwa on Dec 29, 2018
Hello,
I am really disappointed with the way my recent complaint is handled by tata sky customer care. Sequence of events in my journey to tata sky is as below-

Subscriber id - [protected]

- i am a happy tatasky dth user since 6th oct 2012. I started with 2 set top boxes i. E 1 hd & 1sd set top box.

- on 31st dec 2017 i took additional set top box which means now i have 2 hd & 1 sd set top boxes i. E total 3 set top boxes

-on 28th april 2018 i was offered to upgrade my existing sd set top box to a hd by tatasky executive. I took...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — channel packs

 psan on Dec 29, 2018
I want to change the plan, as per new gov guidelines we can select the plans that we want. I contacted cust care and they spoke to 2 people including supervisor and they says that the plan chnage is available for only new customers as it trial and dont even know when this will be available to existing customer which is wrong i dont want to pay more when i can select the plan and only pay for it... Really disappointed... While talking the supervisor disconnect the call and again i receive a call from a girl and she gave me [protected] num to call and change the plan which is a wrong num so disgusting...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — not providing information about how to select your channels

 nirnikh on Dec 28, 2018
As per latest news updation, customer should select its own channel as per his convenience. When i call to customer care asking how to select our channel. Their response is "we have no updation about it. You see the channels at the cost you are paying. When i asked that, other dth providers are providing the facility for channel selection then why tata sky is not providing the said facility. Then their answer is"we have no updation.
This is ridiculuos answer all the time i got from help line. Please provide me proper information otherwise i will take seroius action against tata sky...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — wrong card for this set top box (pairing error)

 Asal naga on Dec 28, 2018
I don't recharged my tata sky for three month, then i recharged it yesterday but it's not working.
There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing error)
Nds no.:[protected]
Digicard id is[protected].
My subscriber id :[protected].
Please resolve the issue, thanking you
Waiting for your positive response in return very soon....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — recharged with semiannual pack for multi tv still asking money for the 2nd connection

 jsndentist@gmail.com on Dec 28, 2018
Have been a customer of tata sky since the last many years.
I took a semiannual pack for 2 tv's and recharged with amount of 5784 on 10/08/18.

In the morning today the add-on connection stopped working. I gave a call to customer care and asked the reason since the pack is valid till feb. I was told there is a mistake on tata sky end and the issue would be resolved in next 24hours. I was also advised that i can recharge with rs 30 so that the 2nd tv can start working till the time issue is resolved.

I just received a call from tata sky and i am being told that...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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