Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 15%
Submit a Complaint
8713
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
3rd floor, C-1, Wadia International Centre, Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1406
down
625
up
741
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338
up
473
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296
up
415
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268

Additional info
Andhra Pradesh
Postpaid +91 92 4600 0121
Prepaid +91 92 4601 2524

Assam
Postpaid +91 92 0700 0121
Prepaid +91 92 0701 2524

Bihar
Postpaid +91 92 3400 0121
Prepaid +91 92 3401 2524

Delhi
Postpaid +91 92 1000 0121
Prepaid +91 92 1001 2524

Gujarat
Postpaid +91 92 270 00121
Prepaid +91 92 2701 2524

Haryana
Postpaid +91 92 5400 0121
Prepaid +91 92 5401 2524

Himachal Pradesh
Postpaid +91 92 1800 0121
Prepaid +91 92 1801 2524

Jammu & Kashmir
Postpaid +91 92 0500 0121
Prepaid +91 92 0501 2524

Karnataka
Postpaid +91 92 4300 0121
Prepaid +91 92 4301 2524

Kerala
Postpaid +91 92 4900 0121
Prepaid +91 92 4901 2524

Kolkata
Postpaid +91 92 3100 0121
Prepaid +91 92 3101 2524

Madhya Pradesh
Postpaid +91 92 2900 0121
Prepaid +91 92 2901 2524

Maharashtra
Postpaid +91 92 2500 0121
Prepaid +91 92 2501 2524

Mumbai
Postpaid +91 92 2000 0121
Prepaid +91 92 2001 2524

North East
Postpaid +91 92 0600 0121
Prepaid +91 92 0601 2524

Orissa
Postpaid +91 92 3800 0121
Prepaid +91 92 3801 2524

Punjab
Postpaid +91 92 1700 0121
Prepaid +91 92 1701 2524

Rajasthan
Postpaid +91 92 1400 0121
Prepaid +91 92 1401 2524

Tamil Nadu
Postpaid +91 92 4400 0121
Prepaid +91 92 4001 2524

Uttar Pradesh East
Postpaid +91 92 3500 0121
Prepaid +91 92 3501 2524

Uttar Pradesh West
Postpaid +91 92 1900 0121
Prepaid +91 92 1901 2524

West Bengal
Postpaid +91 92 3300 0121
Prepaid +91 92 3301 2524

View More Information...

Customer satisfaction rating
15%
Complaints
8713
Pending
9
Resolved
1303
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (475)

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Tata Sky Complaints & Reviews

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Tata Sky — addition of channels without consent

 sucharit77 on Dec 30, 2017
My name is supratim nath of sister nivedita lane, rabindra sarani, hailakandi - 788151. I am a subscriber of tata sky since long having a subscription id: [protected].
This incident happened with me for number of times. Without my consent tata sky co. Used to add channels which causes higher rate of payment per month.

Recently, they changed my base pack from dhamal mix @ 299/- to bumber @ 425/-. Due to which my recharge due date has been preponderated to 06/01/2018 affecting my monthly budget.

In earlier cases, when i raised the complain to their portal, they...
Complaint comments  Read comments [1]Complaint category Business & Finances

Tata Sky — plan changes and dropping without my concern

 Sunil K Thakur on Dec 30, 2017
Hi,
I have been using tata sky for more than 2 years now. It was working fine initially and later this year one day they deactivated my dth connection. Upon calling customer care they told me that they have got request to deactivate my connection. When i asked them how can you disconnect it without my concern, they told me that you have called us for the drop.
Upon checking they found that they have wrongly dropped my connection instead of other connection from a guy in mumbai.
They activated the connection again.
But now what happened is that they have changed my plan...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — reliance dth to tata sky migration

 prass_raj on Dec 30, 2017
My reliance digital tv balance has not been transferred yet to tata sky account. Iam a migrated customer from reliance dth to tata sky.
Tata sky it was told that within 7days the balance will be transfered to tata sky account. I have taken the reliance dth for 24 months offer and i have used for 6months only.

The migration was done on 07th november, till now there is no improvement on balance amount transfer.

Further the signal strenth is too low due to while migration the setoff box alone have changed, the dish and wire not provided to me.

Hence...
Complaint comments  Read comments Complaint category Other

Tata Sky — name & add change

 Kumar Mukesh K on Dec 30, 2017
Dear sir,
My name is mukesh kashyap, i have purchase a tata sky dth connection on[protected] between, due to some issue i have change my name & address details on connection. Old connection details are as belows -
Customer id - [protected]
Name - lokesh kasyap
Add - jagdalpur chattisgarh 494001

New name & address

Name - nikhil kashyap
Add - village - babu semara, house no.- 2/3, post.- babu semara, jagdalpur (Bastar) 494001, chhattisgarh....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unnecessary charge for technician visit under warranty period

 Anuradha Yadav Jadhav on Dec 30, 2017
I facing issue with my setup box as there was no signal problem so i raised complaint and technician came and fixed the problem. There were no additional items he has added from his end.
Then i received sms saying charges of 225 rs have applied, after complaining for this in company they are saying charges are for loose connection which technician fixed. What does they mean by warranty of there product when they are charging for technician visit.
This is unethical and wrong. If product is under warranty period there company person has to come fix the issue with no charges at all but...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — regarding deducting money without my concern and activating additional channels from your useless staff

 ashok dvs on Dec 27, 2017
Raise the complaint on below 2 persons and revert the english entertainment pack being charged for 2months

please suspend or remove from job this below lady who spoke with me and activated whatever she want without my intention
and
mr, deepak who spoke today on [protected] for subscriber id [protected] regarding the issue and kept the phone while i am talking

1- the lady who activated english entertainment pack without my permission,
please take action against such ###
she spoke with me in november or december i dont remember exact date,
you...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — technical issue not resolved

 Suvayu Basu on Dec 27, 2017
I am a customer with tatasky for over 9 years and relocated recently to bidaraguppe area off sarjapura road in a sprawling society of over 1300 flats. I am being facing issues with the connection for last 5-6 days and made repeated calls to customer care, sent an email to ceo’s office and received one response only that my area has a “local cable operator issue” hence they are not able to service my call. I find that immensely hilarious that an organisation so big is failing to respond to a loyal customer because of a bunch of bullies....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — adhuri jankari dekar customer se channel activate karana

 akash sh on Dec 27, 2017
Sir mai tata sky ka customer hu. Maine 259 ka recharge karaya tha. Abhi do teen din pahle tata sky walo ka call aya aur wo koi channel activate karane ki bat ko ghuma fira ke bata rhe the. Bar bar puchne par bhi wo ek hi bat ko ghuma ghuma ke bta rhe the. Saf saf nhi btaya aur mere tv par wo channel activate kar diya. Jab maine dobara call kiya to kahne lage ki ye service ek mahine se pahle band nhi hoga aur apka paisa bhi nhi wapas hoga....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — all subscribe channel are not visible

 samudrishilap on Dec 26, 2017
My name pradeep patil, mobile no [protected], [protected]. email id samudrishilap@gmail.com. Subscription ID: [protected] . problem - all subscribed channel not visible getting indication that no proper cable connection or due to cloud not receiving the signals pl resolve this problem as early as possible. pl call me on another mobile no [protected]....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — channels deactivated

 nktclarion on Dec 26, 2017
Dear sir

Today i received the message towards the payment of rs 700 they are deactivated. I have no pending rs 700
Payment due date is 27.12.17 only

Regarding this kind of service i already registered 2 complaint
Also send a mail to help@tatasky & nodal officer
Worst service

Please refer earlier mail
Please do the needful
K thiyagarajan
[protected]
[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Tata Sky — payment done but deactivated since 17th dec 2017

 s ananta Rao on Dec 25, 2017
Dear sir/madam,
When i was my plan changed to south package my tata sky id no is not displaying on tv screen, hence i was paid rs 250/-
Through icici bank repeat a past recharge orders option, there was two ids are displaying, i. E [protected] and [protected].
I was paid rs 250/-to tata sky id no: [protected]. On 17.12.2017
But next day on wards channels are disconnected.
I informed your customer care 121, there i was asked questions, hence they disconnected (Interaction ref. Number-1-[protected] and now i understood that my id no is:[protected])... What is the customer...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky charged more

 Mitesh Mangal on Dec 25, 2017
I have been provided one month ultra package subscription free on purchase of tata sky. Id is [protected]
On completion of one month, i decided not to continue with ultra package and changed to rs. 199 dhamaka package.
They changed to dhamaka package but they kept hd package continue (Rs. 175 per month) which should be discontinued automatically because it was provided free by company. I recharged with rs. 1000 2 months back considering that it will last for 3-4 months but now lasted for only 2 and half months.

I shall be refunded money which i have not used....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — no response for new dth connection

 S remya on Dec 25, 2017
I have booked for a new dth connection yesterday morning and nobody has attended and i don't know when they will do the installation i have contacted your help line several times and no action has taken my mobile no is [protected] and i have booked the connection in my name
R somasundaram kindly help help me to get the connection by today
Your immediate response in this regard is highly appreciated awaiting your early action
Thanks
R somasundaram...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — mismanaged multiple wrong information

 Dipabali Dey on Dec 25, 2017
Horrible experience... Highly disorganized.. Multiple customer carr executives are assigned to the same casr and each gives different information. Highly disappointed.. I recieved a call a week and a half ago where the executive made a false commitment to free relocation under the urge of trying to sell his plan to achieve his monthly target.in the next call a different executive informed thag the relocation would be charged and the price is 800. Anyway.. After this information a request was raised for relocation where the executive took details of my previous address to relocate equipments and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — getting "pairing error " while switch on to tata sky service

 Philip MJ on Dec 24, 2017
Hi,

Subscriber id: [protected]
We have recharged this subscriber id on 18/dec/2017 with 200rs for 1 month. But today we are getting pairing error while switching on our tv.

Can you please assist you further regarding this. Why this is happening to us because the service will valid till 18/jan/2018. We need an urgent solution for this.

Please contact us : [protected]

We appreciate your immediate response to this....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — cricket match telecast

 harshahm on Dec 21, 2017
In tata sky during the time of indian cricket matches used to block dd national and dd sports and display message as supreme court order but in star sports message is scrolling that supreme court cleared the verdict that they can telecast as per supreme court verdict held on 22.08.2017. Kindly resolve the issue and give end user benefit for what they paid for....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — unethical behaviour by your service staff charginging money without informing

 watsonsunil on Dec 21, 2017
My tata sky id: [protected]
Date of incident: 20.12.2107
Description of incident: i have three connections and two dish installed at my premises. During last one month i was having problem in viewing more than 70 % channels. Your tech. Mr. Vicky[protected] on 20.12.17 replaced one dish and told no charges as he took old dish with him. Now on 20th dec. I received sms for rs. 450.00 as charges for the above and the amount was adjusted against my advance deposited with tata sky. I immediately contacted yours distributor person mr. Puneet sharma[protected]. But he very rudely told that...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Tata Sky — channels not coming struck continuously 5-6 times set top box changed

 nktclarion on Dec 21, 2017
Dear sir
Id [protected] broadcast not coming properly struck. It is happening continuously.5-6 times set top box changed and receiver changed. Yesterday also complaint given and receiver changed. But still same problem

Same problem arriving your people are not solving this issue
Again they are telling they are telling they want to change set top box
6 time i changed set top box

Now they are taken my set top box

In that case i don't need tata sky
You are not solving issue
Till this time no response
Set top box they...
Complaint comments  Read comments [1]Complaint category Business & Finances

Tata Sky — wrong deduction of amount

 Suresh Shastry on Dec 21, 2017
Tata sky has enabled subscription (Subscriber id [protected]) of a package without my consent. Upon realizing the same, i approached them for a redressal. They have not bothered to answer my specific queries.

They have stopped sending the monthly statements sometime in 2015 and they have no explanation as to why they have stopped!.

They are incapable of providing past statements beyond six months.

The following specific queries have been unanaswered and all i get is standard and stupid responses: -

(1) why did tata sky activate the "tata...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky payment renewal date

 Ramesh k ankolekar on Dec 20, 2017
My tata sky i d. No.[protected]. As per my half yearly recharge my next recharge date is 24.02.2018. Regarding this i have talked to your person on 16.12.2017. He said and confirmed it on feb 2018. Bur in my tv screen it shows as 24.12.2017. Please check or otherwise i will shift to airtel scheme. Daily i am receiving message to renew immediately. You can check once again and let me know the date. Please don't suck our blood....
Complaint comments  Read comments Complaint category Entertainment and Recreation

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