Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 24%
Submit a Complaint
7861
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1628
down
690
up
884
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387
up
538
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328
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477
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295

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
24%
Complaints
7861
Pending
0
Resolved
1846
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (493)

Tata Sky Complaints & Reviews

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Tata Sky — pairing error for tata sky

 Swati Singh Kushwaha on Aug 16, 2018
I was not using the connection for more than 2 months and once i'm back switched on my tv i found this pairing error please help me get this sorted out as soon as posible
I have recharged for watching tv so please get this sorted at the earliest. It s a bit frustrating on why i get such errors from a reputed company please sort this out...
Complaint comments  Read comments [1]Complaint category TVs

Tata Sky — very very bad service please don't use tata sky at all [Resolved]

 rahul .18j.kalra@gmail.com on Aug 15, 2018
Hi sir

I have taken the tata sky service and this is the most pathetic service i have ever taken its worst than a normal cable operator,

Pathetic service and they are the big cheaters, this is my [protected]
First of all when there any climate change its stop catching signals
And the tv stops operating for 10 days and secondly i got 300 recharge the amount got deducted from my account however the charge was not successful
To there website and as per the customer service team the amount would be refunded back after 7 to 10 working days and again...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — no attention to customer complaint [Resolved]

 Kharwai on Aug 15, 2018
I having id no [protected], have been using tata sky since long. A complaint was lodged on 11 th of aug 2018, where as till date i. E 15th aug 2018, the complain is not attended (No visit of technician is made). Surprisingly complaint is being closed without attending it. There is no positive response even after several call on customer care no [protected] and formal complain through mail on mail id help@tatasky.com.
In case if it is felt from your end that problem will not resolve, kindly guide me to surrender your service and arrange collection of all equipment from installed site.
My...
Complaint comments  Read comments Complaint category TVs

Tata Sky — tatasky tech is asking for replacement of set-up box without providing any conclusion or symptom [Resolved]

 Chatterjee Raja on Aug 14, 2018
This is to inform you that I am based in Bengaluru location (Banglore).
The TV and Tatasky box is located in my hometown (Dhanbad shifted from Kolkata).

Problem: TV was recharged after sometime and it is not working fine currently. TV works for sometime but a error hops in screen as 0% and please switch off.

Today the technician came and said the set-box has gone bad (WO# 16ZT7OL8). With what conclusion, he said not sure or what symptom he has seen ?

My Tatasky id: [protected]

Please arrange for a call back or assign the best tech...
Complaint comments  Read comments Complaint category Other

Tata Sky — dth cheating service from tata sky!!! [Resolved]

 gsanjeevkumar1 on Aug 13, 2018
Tata sky is cheating and even robbing the customers.

Since i took the tata sky i am having bad experience. Every month they are cheating.

First of all i have been charged rs. 3400 for both sd and hd. No invoice.

1. Month free pack dhamal mix. They themselves setting the package we can not decide on that surprising ethics!!!

5 days before my pack is over one of the tata sky executive called me and and told to refill the pack. Initially i told still 5 days are pending. He told me new pack will start after my old pack is over after 5 days.
Complaint comments  Read comments [5]Complaint category Satellite, Cable DTH TV

Tata Sky — cheated and not safe [Resolved]

 Sanshell on Aug 12, 2018
Today i raised a complaint for regarding not getting signal in my first tv where as was able to view in my second one, when through proper channel by calling up the executive and raised a complaint, accordingly got confirmation that technician would visit in few hour, as said three technician visited and they worked on it and finally could view channel in my both tv, but to my shock i could view when i keep both set of box on ie i need to keep both tv on to view the program if one is switched off, other one too gets disconnected.. Clueless i called the tatasky help and explained him the situation,...
Complaint comments  Read comments [5]Complaint category Satellite, Cable DTH TV

Tata Sky — cheating on installation charges claiming without doing any installation [Resolved]

 lorven on Aug 12, 2018
Tata sky is cheating new customers while activating the connection, and claiming the installation charges without doing any installation, as on existing installation, they are claiming installation charges without doing any installation. Also they are evading service tax to govt while giving new connection on different name on the existing location.

I request kindly send out a claim request to tata sky to refund of rs. 1600/- claimed towards installation, and also they have not given neither bill nor receipt on the total amount paid by us rs. 2200/-.

They are cheating...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — not able to watch tv from 07/08/18 to 11/08/18 [Resolved]

 ans_nil on Aug 11, 2018
I am not able to watch tata sky from 07/08/18. On 08/08/18 i registered a complaint and technician came, changed the setup box (Costing rs 400+ 100 technician charge). At that time in my account there was more than 150 rs. After changing the setup box the same problem i am facing. From 07/08/18 to 11/08/18 i contacted tatashy through phone 10 times, sent email 8 times and chatted online 2 times. But still no solution i got.
I am very much surprised that for 5 days i am unable to view tv but tatasky deducted daily amount. Even they deactivated my account as there is insufficient balance. They...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — poor and die-casting services and behavior [Resolved]

 hiren acharya on Aug 10, 2018
I will not wright sir or mam, because you guys are not deserve that,

I was faced the problem last 2 days and many time i was call to your customer care no, your all executive are very much rude and your team leader mr. Vinod kumar is very fake person, he was committed me that i will resolve your problem within half hour but till date and time i was not getting any out put,

Your services are very much poor and dis casting i will never recommend any one to take tata sky connection, this is my last month i will quite from your services, you have no sense that how to...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — details of coupons.

 Praveen Raghuvanshi on Aug 10, 2018
I have reaching online for full year subscription as per customer executive while recharge on line customer executive said you will select the same amount of coupons as per your choice & i did the same even cross confirmed coupons selected are ok they said it ok & you will get all coupons details on your registered mail. till date i didnt get any coupons details even when we raised complaints they directly closed it with our solving this. again when i raised complaints they said we have already sent mail to you.
now they are saying your coupons are not available.
Customer id [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky service interrupted [Resolved]

 Sharad Bhat on Aug 9, 2018
I am a tata sky subscriber and my customer id is [protected]. We were out of station for five days and we had shut off our wifi during the period and obviously tv was not used. Surprisingly when we came back yesterday and we found our tata sky is also not viewable. We complained to your cust id no [protected] the attendant gave us instructions to start tv but of no avail. Pl do the needful at the earliest...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — false information and delay in refunds [Resolved]

 Amit Dahore on Aug 9, 2018
On 30th july i have raised a complaint that i have recharged on wrong subscription if and now i want to move this money to correct subscription id, call centre told that as per the policy money will refunded back to bank account but till now (9th august) money has not been refunded and every executive provided me different information after every call at one point they say money will be transferred to correct subscription id and at one point they say money will be transferred to bank account with rs250 charge. And today after my call with the executive in tata sky they have also accepted that wrong...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — request to.change mobile number [Resolved]

 Yasir Akhter on Aug 9, 2018
Dear tata sky team,

My rmn has been changed now & i am unable to access my mobile number so i cant use my account facity to modify my current pack.

Kindly change my mobile number as [protected] for the subcriber id [protected]. And please also change my email. Id as yasirakhter. Ec2013@gmai.com

As its been a long time, i havent modify any information in my account. I had two numbers before that are not active now. They were [protected] and [protected], so kindly check what was the registered number and change as per my requirement.

Or do...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — relocation installation tata sky [Resolved]

 Marui Mohsin on Aug 8, 2018
Dear sir/madam,

I am writing today to complain of the poor service i received from tara sky. They are not taking responsibility and not make client statisfication.

I have added complaint about relocation they will take my complaint and sent sms to me our tecnician will come on 6-aug-2018 but still date (8-aug-2018) no one come and my issue wasn't resolve. Also customer care executive telling he will call you within hours and etc.

I'm really disappointed with the service of tata sky.

I would suggest you please do not use tata sky....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — added kids pack without my concern [Resolved]

 khkumar14 on Aug 8, 2018
TATASKY people has added KIDS pack even though I did not add it, they said it was added through my mobile number even though there is not outgoing calls on those days, I have submitted the Airtel bill to them and still the customer care people are acting smart and not resolving the issue.

Date of incident 8-August-2018.

Desirable resolution : money refund

AS stated by TATASKY: kids pack added on 7-july-2018...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky new connection fraud [Resolved]

 Komoni on Aug 8, 2018
I haven taken new connection of tatasky from agent on 7august 2018, agent demand more money like for tatasky rs.300, fitting and all rs.200 and for 1st month recharge rs. 200, total rs.2600 i paid to him. I am not getting hd connection even i am not getting 1 month free researge also. Please take some action agaist this agent. Phone number of the tatasky agent is [protected]/[protected]....
Complaint comments  Read comments Complaint category TVs

Tata Sky — im complaining about my account details

 Megha shaw on Aug 8, 2018
Dear sir/madam,

My name is megha shaw, i have purchase a tata
Sky connection on last 3 years back, due to some issue i have change user name, mobile number

Old connection details are as belows -

Customer id - [protected]

Old name - swer singh
New name
Name - megha shaw
Ph - [protected]
I want to change the name swer singh to megha shaw...
Complaint comments  Read comments Complaint category Other

Tata Sky — always postponing [Resolved]

 Michael Shimray on Aug 7, 2018
Been calling the TataSky helpline for continuous 4 days to get my connection fixed. Everytime representative will tell me technicians will come and fix it but technicians always calls and tells me they cannot come today they will come tomorrow but when tomorrow comes technicians will say the same thing again that they cannot come today .. some of Ur representative also will speak to with such attitude, some doesn't even know what to say.. one guy even said that he don't see my request for the dish antenna on their system when I have been saying the same in every call everyday that I NEED A DISH...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — inefficient service and unnecessary deduction of payment [Resolved]

 Dixit Jitu Jyoti on Aug 7, 2018
There was a construction of building near my house due to which my tata sky services get affected and then i raised complaint for it.. They send a person to solve my problem and then they shift my dish from one corner to another and didn’t install it properly and unnecessarily charged me 550rs. As i said dish was not properly installed it get deflected after sometime and some channels are not clearly visible i thought it may be due to some weather problem but when i call the operator again they send a person who told me that the dish is not properly installed and installed at wrong place and then...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — recharge amount credited to wrong account [Resolved]

 Vistara on Aug 7, 2018
Tata sky subscriber id [protected]

We had tata sky connection for many years now. 2 years back we took another connection because my son shifted to another house in another location and we delinked the account creating two separate subscriber ids which have two different registered mobile numbers.

For the last two years we were using our respective mobile numbers for recharge.

On 14th july as per my usual procedure i wanted to recharge my account. Online i filled my mobile number for recharge (Which was practice for the last two years) and paid the amount....
Complaint comments  Read comments Complaint category TVs

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