Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
8186
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1721
down
732
up
942
down
415
up
569
down
347
up
496
down
313

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
25%
Complaints
8186
Pending
11
Resolved
2056
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky Complaints & Reviews

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Tata Sky — tatasky platinum hd services

 sujitda on Nov 21, 2018
I had taken platinum hd connection from tatasky. After some time they have discontinued a few channels for which i hyad taken their connection. All i wanted if tatasky cant provide me channels i want to discontinue and get refund of my money. I shall take my complaintv to higher authorities if not resolved urgently.

Trai regulation (Rule 9a) provides that a dth provider cannot arbitrarily make any changes in the composition of a subscription package chosen and paid for by the subscriber, during its validity. I had taken connection because of a few channels primarily for bbc sony hd...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — after sale service

 Aravind K Jaiswal on Nov 20, 2018
I had a tata sky connection at my old colour tv, about three months back i purchased a new led tv which was installed in another room of my residence. I requested tata sky person to install tata sky connection in my new tv and close the old connection. On my old tv i had a 6 months pack which was renewed by me about two months back.
After one month of installation a message came to me to pay for secondary connection. I called on toll free number and informed that i am having only one connection. There is nothing like primary or secondary connection. The person on phone line asked me to deposit...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — set top box replacement issue

 drbiswas87 on Nov 20, 2018
Dear sir/madam
I m a tata sky customer since last 10 years. My tata sky set top box was replaced 7 days back and 450rs was charged for the same. The set top box was faulty and there not replacing it any more even after multiple complaints. Customer care executives are always giving me more days to wait. but I am fed up of this unprofessional attitude of tata sky. My complaint no 192UJ51DD.
Now I want my money back and I don't want to continue with the tata sky any more. I had already recharged for annual pack which was about 2400 something....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — two recharge went to unintended wrong subscriber numbers

 rabinkumar surchaudhary on Nov 20, 2018
This has reference to the transactions I attempted today ( 20nov, 2018) through my ICICI net banking to recharge TATA SKY subscriber number [protected] registered in my name presently in Hosur, Dist Krishnagiri, Tamil nadu. But looks like it has gone to other unknown numbers by mistake or I don't know through wrong site. Both the wrong transactions were done for Rs 3175/ each ( Transaction ID [protected], Transaction ID [protected]) to wrong IDs. One of them is tata sky number [protected] ( Sujeet Ranjan) and other one to Mr Pawar whom I don't know. Transaction details timings are mentioned in the trailing...
Complaint comments  Read comments Complaint category Banks

Tata Sky — tata sky 1120574460

 Karlos S on Nov 20, 2018
Mainay jan 18 main tata sky box upgrade karwaya tha abhi mere box guarantee period main hai lakin maina tata sky main bat ki tau mujhey bataya ki apko visiting charge dena padayga or agar card faulty hua tau uska bhi charge dena padayga. Or jab mainay liya tha tau mujhey sab cheej ki guarantee 1 year batayi thi.

Maina kai bar tata sky main bat ki per kisi nai problem sholve nahi ki jabki mere box abhi guarantee period main hai.

Tau phir guarantee kis chhej ki jab sab main paisay danay hai?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — fake amount reversal request

 pratik Bohir on Nov 20, 2018
On 2nd nov i recharge 2000rs mistakenly in tata sky account, So i request them to re transfer it on my amazon pay balance, tata sky customer care has place amount reversal request on 6th nov and tell me that it can be done withing 7-10 days but now it is more than 15 days.
Now i ask customer care they told me it already reversed, please check in 2-3 days....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky dth services

 mayankisme on Nov 20, 2018
Hi, i have been using tata sky since 2008 and have used it at multiple locations. Offlate as i was travelling and missed the deadline to recharge it, tatasky deactivated my services. Its happens mostly 2-3 times a year but the services get activated within 24 hours of recharging it. However, this times tatasky have crossed there limits with there pathetic after sales service response. Its been over 15 days i have been following up with them for re-instating the services. They are charging me daily without providing any services whatsoever. Everytime a different person caters to my complaint and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — money not refunded

 Reema on Nov 19, 2018
My subscription id : [protected].

I had requested for an additional connection
There were 4 different people who came home to give me the connection but did not.
They then took away the additional set up box.

I had already paid 1500 for my additional connection to my account, every time i call, the call centre agents only say that they have initiated refund to my patym.

However i have not received my money back now for more than a month.

Tata sky agents and the people who come for connection are extremely careless.
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — fraud of balance

 Ayush@singhvi on Nov 19, 2018
First we have normal sd setup box of tata sky and we have upgraded it to hd setup box but before that we have a call with the customer care, they told me i only have to pay rs 999 to upgrade, and i will get all hd & sd channels free for 3 month and i should not have to give any other extra charges, but they have deactivated my account & excusing me...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky ultra pack

 Akshith Shetty on Nov 19, 2018
Hi, we have recharger for rs. 10, 750 for ultra pack subscription in tata sky for our 2 setup box one year subscription as informed by the call centre agent
Since we have 2 box we were not getting the messages and the recharge was not done. Instead they were deducting monthly rental from our account till all the amount had been utilized from my account
The call centre is refusing to make any changes and want us to pay again
This is a very negative and unfrofessional responses from a tata sky and i will never be using this in future
Just wanted to complain to make...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky stopped the service with some software update and now asking for money to restore the same

 Mansooralikhan Hospet on Nov 19, 2018
This morning we were watching tv and all of sudden a message about software upgrade came up and it started to upgrade and then after completing the update started getting error about your tatasky is not receiving signal, wait for weather to clear or check for cable connection blah blah blah...

Thought might work after rebooting tatasky so rebooted the same and had no luck so even removed all cables and re-plugged but still the same so thought might be the upgrade messed it so tried to checked for settings and signal strength and came to know that its all 0. Signal and quality strength...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — faulty card tata sky 1120574460

 Karlos S on Nov 19, 2018
Sir i upgraded my tata sky in jan 2018.
Now my card is not working properly.
When i call to costmer care tata sky they told me for pay to visit charge.

When my box is under warranty why pay visiting charge.

I have talked to costmer care sh akshay kumar on dated 18.11.18 but no response in their site &same day mail to tata sky co. Mera tata sky no [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — dropping of english entertainment pack before annual period - id 1060285614

 AnilNaik502 on Nov 18, 2018
The tatasky,
Have become notorious for dropping certain pack before the expiry of annual period. My customer id is [protected].

I had paid rs. 10, 615/- for one year subscription (Rs. 5060/- for metro pack, rs. 880/- for english entertainment pack, rs.1925/- for hd, rs. 2750/- for second connection) on 08.01.2018 for 16.01.2018 to 15.01.2019 but from 17.11.2018, they have disconnected the english entertainment pack saying i have paid less amount.

They had sent me the email giving the total breakup of charges on 04.01.2018 (I am keeping the email sent by one mr....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — i'm complaining against tata sky dth regarding my complaint no - 18z7z82g

 Khewraram on Nov 18, 2018
Dear sir,
I'm khewraram.
Customer id-[protected]. Complaint no - 18z7z82g.
Bade dukh ke sath batana chahunga ki aapka tata sky meri complaint niyat samay mein solve nahi kar raha. Bahane bana raha hai.
Jis vajah se main mentally harass ho raha hu.
Aapko antim bar ye complaint batana meri jimmedari hai, isliye bata raha hu.
Aapse request kar raha hu.
Ab bhi agr within 24 hours mein meri complaint ko le ke koi action nahi hua to aapko ye kehte huve bada khed ho raha hai ki mein tata sky ke against legal action lunga.
Har us platform pe complaint...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unnecessary pack add

 Amar Kumar Tiwari on Nov 17, 2018
My name is amar kumar tiwari and i am tata sky user since last 5 yrs. Sometime i am facing a problem from tata sky side, even after repeated request do not add unnecessary channel and update my address but no response given by tata sky custemer care or tata sky exicutive so please disconnect your id no is [protected] i am installing fresh connection of another disch

Thanks...
Complaint comments  Read comments Complaint category TVs

Tata Sky — 1285 212 922 not receiving signals.

 Zia Nadaf on Nov 16, 2018
Dear Concern,

Recently I switched from Airtel HD. Since from 1st day I got cheated from your customer care executives... They said in 330rupees I can see all the HD channels. Foto to one month free I seen all the channels... When 1st recharge they are asking me to recharge 790 rupees to see the channels.

Now from past few days signal receiving problem. Already complaint in customer care they reset my set box still facing problem...

I request to refund my installation amount and take back your property...

If I got satisfied reply ok,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — harassment by tata sky employees

 lakshmigopinathan on Nov 16, 2018
Due to unprofessional behaviour by tata sky technicians (They refused to relocate my tv dish on 31-oct-2018) and subsequent re-scheduling and no technician showing up on the provided appointment dates, i had asked tata sky to cancel my account and refund my balance. Tata sky has done neither, and representatives keep calling and emailing asking me "if you wish to cancel your account", despite me clearly detailing the request for cancellation by phone and email. With each email, they provide a reduced balance available for refund, and have not taken any steps towards cancellation or refund. The refund...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — change registered mobile no. and name

 sevakdas on Nov 15, 2018
Dear Sir,

Please change/register the mobile No. [protected] and Name: Sevak Chandra Das, to TATA Sky TV ID No. [protected] which is using by me last 4 (four) years. I am not in a position to recharge my tata sky tv which is using for last 4 year.


With Regards,

Sevak Chandra Das   Replace all...
Complaint comments  Read comments Complaint category Banks

Tata Sky — non-refund of outstanding subscription fee

 RonnieDG on Nov 15, 2018
Reproduction of my recent e-mail to Nodal Officer, Tatasky, Maharashtra and Goa:

Dear Nodal Officer,

As the e-mail from your end (from Somashekara) makes clear, you cancelled my Tatasky Account (Subscriber ID [protected]) on 19/10/2018 after my cancellation request dated 1/10/2108. However as of date (November 15) I have not learnt how and where to surrender the set top box and digicard and collect my refund cheque for Rs 4112.72.

A brief recap of my interactions with you:
1. Your e-mail of October 18 with service request number 18CM2DPQ in response...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — refusing for new connection

 Md Raffee on Nov 14, 2018
Hi..
Im Mohammad Javeed i wanted a new connection and i have booked through online and this is my booking transaction id:DT[protected].
This connection is getting delayed.The technician of your company calls me for the delivery of setup box when ever says our residential address he/she used refuses.If we ask then they use to say about local issues or our locality.
6 months back there was a problem in our locality that the other operator comes to install their servies in our area the area local cable operator used to beat and torture those and they used to warn the other...
Complaint comments  Read comments Complaint category Home & Garden

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