Tata Sky Complaints & Reviews

Oct 02, 2022

Updated by Jithin0908 Please look into this

Sep 22, 2022

Updated by jayceekay Hello Sir / Madam

This is Jayanti C K

My Taya sky box no is [protected]

and registered Mobile no [protected]

I have shifted from Hubli to Bangalore on 30/08/2022.  And raised a request for relocation. 

On 30/08/2022  a technician Sri Lakshman SN visited our home for relocation Service. He said  our tata sky box is not receiving signal. So it has to be replaced with new one. Already brought one new box with him on that day. He asked us to give 1200/_ rupees to make payment yo his phone pe.  Accordingly we made a payment. And he gave his own and old tata sky box no which was in his spouse name Nivedita with her mobile number.  And he has taken our old box with hi. He said name and number can be  changed after few days. But later when I tried change mobile no and name email id . Then I was being asked OTP. Which was gone to his spouse no. Then I called him and said that I'm unable to change no and name .  And also I  asked him that yo give our old box back. Then he refused yo come back to give and asked one week to wait. Then I waited for a week. But, problem did not resolve. Finally, I said if he doesn't give our box back we will make a complaint to tata sky. Afterwards, he came to our home and returned  our old box.  But when I saw the box I came to know that he has removed the sticker and bar codes which are back up on the box. Further, I made a complaint regarding his fraud. 

And ticket was given to ke is 3UTIU245 on 18/09/2022. But my ticket ID was closed by tata sky without resolving the issue and without giving service.  In this regard I'm calling everyday to tata sky customer care but they are not resolving our issue. Instead they are taking complaint everyday and giving ticket if to us. And closing the tickets without my awareness and not intimated to me for having closed.  In this connection one more tata sky technician Sri Harish kumar visited our home to box replacement service he us also asking us to pay 1200 instead of 400/_ Standard charges. 

So I request your goodself to kindly take a disciplinary action against Sri Lakshman SN (his mobile no: [protected]) who is fraudulent. 

Kindly do our tata sky box replacement on standard charges. And deduct/ debit from the salary of Lakshman SN for having committed the mistakes during his duty. 

Hope my issue would be resolved in few time

Waiting for your reply 

Thanking you

Jayanti C K 

[protected]

Sep 19, 2022

Updated by deepakakodiya This is to infirm you last 5 day`s not working my TATA sky service(TV channel) all ready complain on Customer service but till date not resolved this problem
my id-[protected]

Sep 17, 2022

Updated by T RAJESHWAR RAO From: "RAJESHWAR RAO"<[protected]@rediffmail.com>
Sent: Fri, 16 Sep 2022 12:21:52
To: "nodalofficer"<[protected]@tataplay.com>
Subject: Poor response from your staff in Hyderabad

Kind attention Shri. Raghunath

Sent Items
Fw: Hyderabad-Customer ID-[protected]- Set Top Box No.[protected]
"RAJESHWAR RAO"<[protected]@rediffmail.com> to you & others
Tue, 13 Sep 2022 17:33:28 GMT+0530

Sent from RediffmailNG on Android

From: "RAJESHWAR RAO"<[protected]@rediffmail.com>
Sent: Sat, 3 Sep 2022 20:25:06 GMT+0530
To: "nodalofficer"<[protected]@tataplay.com>
Subject: Hyderabad-Customer ID-[protected]- Set Top Box No.[protected]

Sent from RediffmailNG on Android

From: "RAJESHWAR RAO"<[protected]@rediffmail.com>
Sent: Sat, 3 Sep 2022 20:22:19 GMT+0530
To: "nodalofficer"<[protected]@tataplay.com>
Subject: Fw: Very bad service and poor cooperation by you staff at Hyderabad

Sent from RediffmailNG on Android

From: "RAJESHWAR RAO"<[protected]@rediffmail.com>
Sent: Tue, 2 Aug 2022 20:04:00 GMT+0530
To: "nodalofficer"<[protected]@tataplay.com>
Subject: Very bad service and poor cooperation by you staff at Hyderabad

Dear Sir

I am T RAJESHWAR RAO, retired senior Government official and aged 69 years of age I have been subject to a lot of hardships by your staff. I would like to inform you point wise one by one.
I had first taken Tata Sky connection in Mumbai in the year 2004 which I continued for some time and because of your not getting along and other reasons I switched over to some other service provider..
Since I used to travel Abroad frequently and moreover due to returning back to India after long periods I again took 2 connections of Tata Sky TV connection as my wife wanted to watch the channels she liked I had got 2 HD Set Top boxes for separate viewing by us. Within a few months both o[censored]s had to go Sydney where our daughter was settled. Within a month we went and I came back alone to Mumbai. I requested one lady by name Ms. Neelam who sent a technician and I got my connection. After I got my Tata Sky connection that lady Ms. Neelam phoned me and asked whether I still had 2 and connections and when I said that since the past more than 1 1/2 years I was having only connection, she told me that during that period the earlier technicians showed as 2 connections and I was paying tor 2 set top boxes.I thanked her for her king gesture which is very rare to find these days.
Until I was in Mumbai I was paying only for the primary connection, on shifting to Hyderabad on 30 July 2022I requested for Tata Play and I was given the connection and I paid Rs.671/- as monthly rental, after two days the connection was deactivated and I was not able to understand the reason for the deactivation and nobody would be available for solving my problem. With a great difficulty I contacted the lady in Mumbai and she told me that instead of bringing my primary set top box I had got my connection in my secondary box and so my account was showing as 2 accounts. Moreover, I was charged Rs. 400/- towards relocation charges for two set top boxes and I was denied a receipt for the charge when I was having on one box with me in Hyderabad and the other one is still in Mumbai. After all the struggles I was told to again pay Rs. 502/-as monthly charges and I had to pay.
After going through all these formalities I am not getting all the channels in Telegu (HD) as my set top box is HD and moreover same cinemas as coming in two channels and despite so many requests nobody seems to bother. Please bear in mind that we are paying the money that we get as pension.
I want to know from you whether at any point make surprise checks how your staff are treating the customers, whether they have proper knowledge of the rules etc., and whether I can be charged for 2 set top boxes just because I have 2 accounts and the technician knows that he has checked only one connection.
I would like to inform you that I have the highest regard for the owner of Tata Play and I am sure he will not tolerate once he comes to know what is happening under his nose.
I have ultimately decided to bring to your notice and in case it is possible for you to send a representative I shall be obliged to bring all the facts before him.
In case even this appeal does not work I shall be constrained to go to Consumer Forum or cunsumer court.
I stop here waiting for a proper reply from you.
Thanks
(T RAJESHWAR RAO)

Oct 10, 2022

Updated by Chirag672 Hi, My concern is not addressed yet. I received a call from Tata Sky CC on Sep 19th and was told that my problem will be resolved soon. However, this is still not solved and I am waiting for a refund. I was not contacted by anyone post-Sep 19 and haven't received any updates as well.

When we connect with you directly, we get the same updates that the problem is resolved which is not. Please help with this ASAP. This is pending for a long time.

Oct 11, 2022

Updated by Chirag672 Hi Tata Sky Or Tata Play,

“I would like to know if there is any update on this matter”

Oct 13, 2022

Updated by Chirag672 Hi Tata Sky Or Tata Play,

I have received a call on Oct 10th, 2022. I was informed over the call that the issue will be resolved within 24 hours.

The same thing was addressed to me earlier as well. Still, no confirmation is provided to me. It has been over 1 month I have raised this ticket. Please give a confirm Date for resolving this problem.

Oct 14, 2022

Updated by Chirag672 Hi Tata Sky Or Tata Play,

“I would like to know if there is any update on this matter”