Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 24%
Submit a Complaint
7863
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1630
down
690
up
884
down
390
up
538
down
328
up
477
down
295

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
24%
Complaints
7863
Pending
0
Resolved
1846
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (493)

Tata Sky Complaints & Reviews

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Tata Sky — inefficient service and unnecessary deduction of payment [Resolved]

 Dixit Jitu Jyoti on Aug 7, 2018
There was a construction of building near my house due to which my tata sky services get affected and then i raised complaint for it.. They send a person to solve my problem and then they shift my dish from one corner to another and didn’t install it properly and unnecessarily charged me 550rs. As i said dish was not properly installed it get deflected after sometime and some channels are not clearly visible i thought it may be due to some weather problem but when i call the operator again they send a person who told me that the dish is not properly installed and installed at wrong place and then...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — recharge amount credited to wrong account [Resolved]

 Vistara on Aug 7, 2018
Tata sky subscriber id [protected]

We had tata sky connection for many years now. 2 years back we took another connection because my son shifted to another house in another location and we delinked the account creating two separate subscriber ids which have two different registered mobile numbers.

For the last two years we were using our respective mobile numbers for recharge.

On 14th july as per my usual procedure i wanted to recharge my account. Online i filled my mobile number for recharge (Which was practice for the last two years) and paid the amount....
Complaint comments  Read comments Complaint category TVs

Tata Sky — revision of package. [Resolved]

 milan kanti ghosh on Aug 6, 2018
Two tatasky connections are in our name (I) milan kanti ghosh (Id no.[protected]) and priti ghosh (Id no.[protected]) but contact number is same. Of the id of milan kanti ghosh, i have recharged selecting a package the expiry of which is 16th oct.2018. I have taken twin connection from the above id and is due for recharge of the extended one on 7th august, 2018. Please do the following:
(A) discontinue sports channel.
(B) discontinue hd connection.
(C) now please inform me what exact amount is to be recharged and the name of the package so that we can enjoy programme in both...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Tata Sky — set top box restarts every 1 minute [Resolved]

 slanka1957 on Aug 5, 2018
Set top box doesn't work properly. It restarts every few seconds. And randomly switches off creating a very big nuisance. We reported the same and the agent came down and directly asked for bribe. He also took inr 100 from my mother and didn't pay to the customer. My customer id is — [protected].

Tata brand is huge and this particular wing of tata sky is so very bad. They should be more considerate towards the customer needs...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — mis selling of package and unilateral imposing package [Resolved]

 Anil kr Mehta on Aug 4, 2018
My tata sky id [protected] recharged today with 220 and i got message that music pack worth rs 75 activated so i contacted on [protected] they blammed me i have activated first your executive without listening blamed me after that they deactivate it and charged for one or two days why if i have not activated any package why should i pay for that and what action taken against that person who activated this pl confirm me your action refund of excess deducted amount otherwise we will move to consumer forum...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — change my profile name and address [Resolved]

 Sanjay Sk Kashyap on Aug 4, 2018
Dear sir,

My name is rajender kumar, i have purchase a tata sky dish connection from last 5 years, due to some issue i have change my name & address details on my connection.
Old connection details are as belows -
Subscriber id: [protected]

Name - rajender kumar
Add - vpo kilwa teh sangla distt kinnaur

Himachal pradesh - 172106

New address & name
Name - sanjay kashyap
Add - vpo kaza teh spiti distt lahaul spiti hp 172114
Ph - [protected]...
Complaint comments  Read comments [1]Complaint category Business & Finances

Tata Sky — fix antenna of tata sky as construction was going in the neighbour [Resolved]

 Shubham Kanaujia Neo on Aug 3, 2018
Construction was going at neighborhood so i unbolted tge antenna and kept it safely under my top floor roof, so i ask you please refix it as i m unable to fix it on my own or tell me the procedure...
Please don't ask for relocation charges as the house is same and i had just unbolted the antenna support from wall and leaving rest wires attached as it was... Please sort it out free as i m regular tata sky user for 3 accounts and all are running good.
Hope i made my point clearly to you maximum i can pay 100 and if you ask for relocation then it will be a last request and last recharge...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — channels and package [Resolved]

 sinka anjireddy on Aug 3, 2018
I want only anjan tv 1107
No more hd required. I paid for one year package including anjan tv when i took package for one year. Your representative agreed for one year including anjantv. Then only i paid for one year. But now u r deleting anjan tv which is not acceptable. How ever i paid rs 30 again. So no more hd facility required. I want only anjan tv channel...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky customer care and tata sky sales team executive fraud and mental harassment of customer for new connection [Resolved]

 rahul15jss06 on Aug 3, 2018
This is an formal complaint of tatasky customer care and tata skycsales team executive fraud and mental harassment of customer.

I am rahul trying to request tata sky digital hd tv connection from last 2 weeks with customer care but no one called from local tata sky executive. Then yesterday i contacted mydthshop local tatatsky dealer and paid her 150 rs in paytm to get connection of hd dhamal mix pack with new tata sky hd connection in 1520 inr. Once call registered by dealer executive called instantly and came down to my house for setup after completion of setup when we try to activate...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — pairing error-wrong card for this set top box [Resolved]

 Tikendra Gurjar on Aug 2, 2018
Hi team,

Getting error "this is the wrong card for this set top box (Pairing error)
Nds number[protected]
Digicard i'd is[protected]
(14)
I didn't turn on my tv since long.
Please do resolve it at earliest.
Before that it was working pretty fine
And yes please remove this min. 350 word requirement, its like writing essay in a school....
Complaint comments  Read comments Complaint category Telecommunications

Tata Sky — tata sky change name and address [Resolved]

 luckyaks on Aug 2, 2018
My name is shivam kumar, i have purchase a tata sky dth connection on 10th feb. 2018, due to some issue i have change my name & address details on my connection.
Old connection details are as belows -

Customer id - [ [protected] ]
Name - shivam kumar
Add - atari sikari koraon allahabad -212306 (U. P.)

New address & name
Customer id - [ [protected] ]
Name - avanish kumar shukla
Add - barhula kalan koraon allahabad -212306 (U. P)

Ph - [[protected] ]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — improper dish installation. [Resolved]

 yogjs on Aug 2, 2018
My tata sky id [protected].
My dish installation done on 8th of july was very poorly done with free hanging and loose cable.
Upto now i have made repeated about 5 complaints, thrice it was attended by technician and i was promised proper installation, but nobody comes and mysteriously my complaint is cancelled by tatasky itself without my knowledge. Installation done by sanjay no. [protected] • seen later by technicians
[protected] • ajit kumar
[protected] • prashant
None of above persons are answering phones.
I am fed up of repeatedly making...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — lock in period for monthly pack [Resolved]

 Siddhesh Toraskar on Aug 1, 2018
I purchased Tata Sky connection with one month free subscription and now while month is about to end, I am subscribing to only those channels I want.

But the HD pack is showing lock in period of 90 days and it cannot be unsubscribed right now, which is wrong. It seems that Tata Sky is forcing us to take Monthly pack.

I am thinking to raise a serious complaint against this....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unfair deduction [Resolved]

 harishmaann on Aug 1, 2018
Respected Sir,
few days back I apply for new connection from tata sky id [protected] I have been informed one month subscription free. later I got call from tata sky to share otp for two services kids and music and told it would be free for one month but later I come to know my due date has been reduce by 10 days and said it because of two services, kids and music pack. I immediately deactivated both pack within 1 days but still my due date is showing 19 aug 2018 but it should be 28 aug 2018. Tata sky cheated me if they can cheat on very first day I am worried about future they may cheat...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — toll free number and your monthly recharge [Resolved]

 amit97 on Aug 1, 2018
Hello sir/madam, my complaint is that you says that our toll free number is that that that so but when we call at your toll free number then our balance is deducted so why you call it toll free number. And your employees who attenting the calls at toll free number they are very rigid and hard talker.

Your package is so dull and stupid types. You never give customer a menu card of your recharge packs offers then we know your recharge pack offline then easly understand but your service is too dull.
Too expensive and non interested channel in your set. I am stupid who take your...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky representative mis guide [Resolved]

 Rajsekran on Jul 31, 2018
18/07/2018 i m received tata sky representative call and she say if u converted your normal box to hd box today special offer to you only rs.1000/ and 03 month free watching your current package so i am agee and get permission to change my normal box and tata sky representing are come my house very next date 19/07/2018 and he was received rs.1000/- case and not give ny receipt. Till tata sky say recharge immediately other waise disconnect my account, why i pay again in again where are my rs.1000/. If you my account disconnected it is full your representative mistake not my end. (Account no [protected])...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — set top box not starting neither being attended by technician gives false commitments [Resolved]

 Kirti1270 on Jul 31, 2018
Dear Tatasky team,

It is very painfull to write this massage, that inspite of being premium customer, I am not getting good service.
My tatasky set top box is not starting since 26th july, I have been complaining for the same five times. My complaints got cancelled with out even a single call from technician. Neither they are visiting my home for solution.
Moreover they are providing wrong feedback to customer care team and closing the complaints with out even attending.
I got more than 20 calls from customer call center in last five days but everytime they...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — account getting deactivated, despite of making the full payment. [Resolved]

 suyash89 on Jul 31, 2018
I took a new TATA SKY connection at Noida on 09.06.2018. My id is [protected]. I got the first month subscription of Rs 560 along with the device.
As my due date of recharge was 08.07.2018, I called the customer care to enquire about some plans. Finally, I opted for a tailored plan of Rs 380 (Rs 220 basic charge + Rs 65 for English news channel, Rs 95 HD access fee). After getting a nod from your customer executive that my plan has been changed, I made the payment to recharge my account.
On 25.07.2018, my account got deactivated. I called the Customer care again, the junior executive...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — amount paid towards tata sky hd recharge for an amount of rs.3175/ [Resolved]

 Sambasivarao Kommineni on Jul 31, 2018
I have paid an amount of rs.3175/ by online to tatasky for 6 months recharge 27.10.2017 and subscriber id is [protected]

proof has been submitted and amount debited from my credit card.

There are numerous reminders /mails to tatasky help, but no reaction and no resolution from them till date.

Horrible service and pathatic situation from tatasky.

They do not bother in solving the issues.

Kindly look into ....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — topup [Resolved]

 ali mazhar on Jul 31, 2018
Dear sir
My id no [protected] has requested topup from register mobile number but denied for no reason i call for customer care they too dont have answere or neither try to help please consider my complaint as its disappointing for tata sky customer i tried sms and all other things told by customer care but nothing work this was completely dissappointmnet for a person who are on move...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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