Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
8181
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1719
down
730
up
941
down
413
up
569
down
346
up
496
down
312

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
25%
Complaints
8181
Pending
18
Resolved
2047
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky Complaints & Reviews

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Tata Sky — set top box not receiving main channels signals

 Rengasamy R on Nov 12, 2018
I had installed TATA SKY SD on Aug'18. For one month i had availed all channels as complimentary /Introduction month. when I changed my package to my requirement, they started blocking main channels showing the card your set top box is not receiving signals. I am not receiving main channels like Sun network,
Vijay network, English News channels, Few Tamil News channels. Only Raj Network and few Tamil Channels I can able to view.
I am not able to lodge complaint over phone, Customer care number is always getting disconnected after one two rings.

Very worst service I...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — pairing error - poor service

 ksr3008 on Nov 12, 2018
Tatasky subscriber id : [protected]. Since last two months tatasky connection is showing pairing error (nds and digicard) (14). Tried speaking to customer care and they have no clue why this problem has occured. All their reply is to send technician home. The address they have in database is quite different from what I have filled in registration and given in KYC. First they want to do address correction process and post which they will send technician. I am not available during day time and they expect me to be at home. Pretty disgusting. Why cant they resolve such errors remotely and why cant they...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — try & buy offer money not refunded - subscriber code 1288666058

 KEDAR on Nov 12, 2018
Subscriber code [protected].
Kindly return my rs.2, 500 which you had taken for try & buy offer. I am following up with you since 29th oct 18. My trial had ended on 2nd nov 18. Your customer support team called for first 3 days and confirmed that money will be refunded soon. But no response in past 10 days. Kindly return my money. Subscriber code [protected]...
Complaint comments  Read comments [5]Complaint category Satellite, Cable DTH TV

Tata Sky — sports channels tatasky

 david selvaraj on Nov 12, 2018
Sir, i am having tatasky dth box since 9 years. Right from the beginning the tatasky collected money for not channels not watched. Now they stopped espn channel without informing the consumer and simply taking money form the subscribers. When i asked about the channel they said we are sorting out the matter. But till date they have done noting in that matter since two months.

Already tatadocomo cheated the people in 3g like that they started cheating the people in tatasky. I think this is big scam of money fraud. Because they are paying anything to espn but collecting more money...
Complaint comments  Read comments Complaint category TVs

Tata Sky — this is the wrong card for this set up box

 P V Anthony Buansing on Nov 11, 2018
This is the wrong card for this set up box (Pairing error)
Nds no.:[protected]
Digicard id is[protected]
(14)

Please review the problem asap. I've been dealing with this problem everytime i try to watch the sports channel.
Please... Please... Resolve this asap

The subscription id: [protected]

Thank you...
Complaint comments  Read comments [2]Complaint category Broadband

Tata Sky — package problem

 Manjeet Singh Lamba on Nov 11, 2018
My id is [protected]. I reacharged my i'd for 02 tv sets on 13 mar 18 for 01 year @ 8100. The same was done after due consultation with your rep and informed to helpline subsequently. Now on 03 nov 18 my 01 tv is not working and i m being informed that balance is insufficient. Though i recharged for 01 year for both tvs. It is being informed that my second tv was not included in the pack. This is being done due to lack of service at your end. Please rectify the fault at your end or refund my whole money. Please do the needful to avoid legal hindrances. Thanks...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Tata Sky — setup box issue

 Sujith006 on Nov 11, 2018
Today, i had problems operating with tata sky. My setup box isn’t functioning and i could switch on the set up box. It is a technical issue which the company brand, tata sky should take care about and fix it. However, the setup box was provided by the tatasky company. Though the setup box was provided by tata sky, why would tatasky charge customers for the technical issues caused by the setup box. It is ridiculous and even when i contacted customer care, they were telling that the problem is not ours, it is from your side so you will be charged. I don’t understand the logic behind this....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky service

 Rama Gvr on Nov 11, 2018
I am asking for reinstallation for the paat ten days but am not getting the service, simply customer care executives are giving phones calls twice a day and giving false promises that your work will be done done today but ther are not executing what they will assure over phone...
Worst customer service from tatasky...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — name is incorrect

 naskar_world on Nov 11, 2018
Pl be noted that one new Tata Sky connection has been taken on 08.11.2018 in tha name of "SUPRIYA DUTTA" but unfortunately due to some unknown reasons the name of the account holder is shown as "SUPRIYA MAJHI".

Calls have been made from the RMN ([protected]) to the help-desk but no corrections have been made yet.

Requires a solution please....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — sony channels dropout - unethical practice of keeping the pack charges same

 mehrasamir04@gmail.com on Nov 11, 2018
Pathetic response from cc executive tanu on my issue regarding dropping of sony max hd and sony rox hd from my pack on a call dated 11-nov-18. When there hasn't been any reduction in the pack charges since the time these channels were provided, then it is not ethical on part of tata group to charge the same amount for pack and cite "failure of commercial negotiation" as the reason behind not including these channels now. When other dth operators can provide this, why can't tata sky? Has tata group company decided to dupe it's customers??
Sub id - [protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — pairing error (14)

 K Lian Vaiphei on Nov 10, 2018
Didn't use the service for 3months. Then i recharged today but it is not working.
On the tv, there is just a black screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am your loyal tata sky customer.
Thanks....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — incorrect hd package in my pack without my consent.

 Shobhit Aggarwal 1983 on Nov 10, 2018
Hi team,

I have an account with tata sky as [protected].

On 12th october, 18 i raised request for 1 year hd subscription but tata sky put 3 months subscription. When i noticed this thing on 8th november in my monthly statement, i raised the complaint 18urmuqk to fix that.

In response they denied to do so. This is quite disappointing that they are not ready to accept their mistake and revise the package.

Thanks,
Shobhit...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — liars, worst service

 Rahul_dehradun on Nov 10, 2018
Liars, liars, liars, liars, liars, liars, liars, liars, liars, liars, i have three connections every time they lied to me, activate services automatic without my permission they do false promises high charges for tiny issues customer care misbehave they don't talk correctly always give wrong info and every one is giving different info and at last they will told you are liar.
Don't buy tata sky...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — cheating, harassment and unauthorized charges

 Kennypinto on Nov 10, 2018
I'm looted and harassed by tata sky on a monthly basis I'm being overcharged about 150 per month just because there is problem with the dish and say I subscribe to some of their service that I clearly have not. I don't have signal for over 24 hours because the technician is purposely disconnecting the dish and then repairs comes after 2 days to repair and takes 100 rupees.The technicians manage to loot me about 150 per month and always try to replace some part or the other. For example:they changed the digicomp adapter because there was no signal. I was charged 400 for this. This is become mental...
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Sky — service related

 Samrendra Srivastava on Nov 9, 2018
This is monopoly ? Or, sheer idiocity ? for your kind information I have recharged my DTH on 09 november 2018, through Paytm, my consumer number is [protected] and received a message from your side that my number is recharged but still I am not getting the services. Your all customer care numbers are out of reach or not working so just tell me what to do?...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — cancellation of new tata sky subscription due to poor services

 swaroopslohit on Nov 9, 2018
I am a govt servant serving at dimapur, nagaland. I have paid an amount of rs 1870/- on 09 nov 2018 towards installation of a new tata sky connection.
My subscriber id is [protected].
Previously, the local dealer used to install the new tata sky connection at offices and residences. However, now, the local dealer is refusing to do the installation and is saying that they will deliver the antenna and equipment at the gate and that he will not install the new connection.
Despite repeated requests from past two days, the local dealer at dimapur is not cooperating and he says...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky dth - complaint on customer service and technical support [Resolved]

 sattar bhargavi on Nov 9, 2018
None of the employee is giving proper response to call. Tata sky dth employees are not aware of facilities available. I have requested for sony tv till today i did get any response or call. I took connection on 1st november 2018 and the technical person was very rude and did give us any information regarding dth. They have not provided facilities mentioned at the time explanation. Searching a channel is time consuming....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unable to reach customer service

 Jayatirtha Periyapatna on Nov 8, 2018
The customer service only provides 1860* numbers which charge 2/3 rs per minute. And they do not pickup the call for 10 minutes. None of the other numbers provided for customer service work.
I have raised a complaint to receive a call back. They tat sky never called me back.

On their website none of the options to register a service works. Only reaharges and upgrade works. All other links takes us to the logout page.

Worst attitude and treats the customers like their property....
Complaint comments  Read comments Complaint category Utility Services

Tata Sky — sony channel full package not being shown despite advance payment made for full year for all channels.

 dvasvada on Nov 7, 2018
I have subscribed for 1 year premium package - and as per the contract tata sky is suppose to provide me entire package with all new added hd channels - however since last 2 months they have discontinued sony channel package - they have discontinued all important channels like sab tv hd, espn all channels, sony six hd, sony music, sony bbc earth hd.
They have breach of contract and not resuming services as per contracted rate.
Filing a complain for not providing services despite charges recovered in advance - gave me mental harassment for not timely provided entertainment when needed....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — no such channel

 Dino Tamang on Nov 7, 2018
This is to let you know that there are many channels are unavailable since 2months as if espn, sony ten2 etc. I have been using rs. 560 package where all channels was available. Suddenly, the channel is disappeared and i spoke to the tata sky person too. They said, the channel will be activated within few days but it didn't.
Very dissapointed having tata sky
Regards, thinking to go towards the airtel, dish tv,, (At least they never cheat on viewers)

Dino tamang
[protected]
Rmn-[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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