Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
8272
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1741
down
739
up
956
down
419
up
575
down
352
up
499
down
317

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
26%
Complaints
8272
Pending
0
Resolved
2154
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky Complaints & Reviews

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Tata Sky — pairing problem with tata sky router [Resolved]

 Mp19966 on Dec 3, 2018
Hi this is Mayank here, we’re having this issue of (Pairing error) from past 1 day. This is the first time we’re facing this problem. As others says, that their tv doesn’t switch on from long time, but ours switches on everyday. Help us or guide us how to fix this problem as soon as possible. We expect from tata sky to look into this problem.
NDS No.[protected]
Digicard ID is[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — installation problem while relocation [Resolved]

 Shwetha k.r on Dec 3, 2018
I have been complaining tata sky since 2 months about poor network connection error i am getting and everytime they suggest some troubleshooting steps and close the ticket. This is become my daily routine since 2 months and issue is not resolved yet. As usual i again registered a complaint 2 days back and no one came to resolve the issue. Today i called service manager anil who gave technian number and asked me to call technician. This is how tatasky respect their customers. After registering a complaint service manager (Anil) dont even have atleast a minimum courtesy to send technician. Plz teach...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — no signal and high charge rate. [Resolved]

 Homesh Singh Thakur on Dec 3, 2018
There is permanent signal problem at my tata sky box. I choose sony ten1 package and pay for it every month. But i didn't see it even single time in month.
I really want to pay back from this company.
I have also called 2 times to their customer care but they didn't do deactivate my id.
I ask them a question that how can i find refund of my set topbox?
They did not give me any information about it....
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata Sky — amount paid but deducted against unnecessary prev balance. [Resolved]

 Ganesh Makwana on Dec 3, 2018
I have recharge my tata sky by rs 350/- but prev bal. Of 360/- is due (Without reason) still tv is deactivate after following up 100 times they are unable to give me the reason of rs 360/-. And still they told to recharge more 360/- to activate.
I have been telling them to tell the reason of the same they have launched 3 service request but all 3 are closed without intimate me. Now when i asked them how it's get closed they simply refuse and tell that we will launch one more request. It seems that the tata sky doesn't know how to handle the customer and they dont know their charges from where...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — setup box taken and technician disappeared [Resolved]

 dannydanya on Dec 3, 2018
I have complained to the customer care regarding the product on november 17th 2018. One technician came and took the setup box with him on 24th november and he has dissappeared. They have not called us after taking the set up box with them. I have called the customer care more than 6 times after that. Everytime the customer care tells the same story that the technician will call in 2 hours. Till today no one has called.
My subscriber id is [protected]....
Complaint comments  Read comments Complaint category Utility Services

Tata Sky — staff [Resolved]

 Aditya Jain1909 on Dec 2, 2018
Actually in the morning my tv was showing that hd channel would be not open so i call tata sky and the staff said that he will send a technician. Then after half an hour he called that the technician will come at 7 o clock. But at 7 o clock he didn’t came so i decided to call him and then he picked up the phone and said that technician will not come as he is stuck so i requested him that it is urgent please send and he accepted and said that he will come till 8:30 pm. I waited till 9 but he didn’t came so i called the staff. At first when he picked up the call he ignored me and cut the call...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Tata Sky — disc not functioning [Resolved]

 Prabhakar Bandekar on Dec 2, 2018
Tata sky disc not functioning for last six months properly, always complaining about bad weather and therefor signals are not received. And for last one week the disc has stopped working entirely.in spite of complaints the problem is not yet solved. You are charging rs 11, 500 for the year, but it is sorry to say that service is poor. Their should be easy way for registering such complaints, so that, consumer shall get prompt service. My email pbbandekar@gmail.com. Mobile [protected].
Prabhakar bandekar. Shankar anand park society, walvekarnagar, araneshwar, parvati, pune pin 4111009, maharshtra,...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — regarding new dth connection delay [Resolved]

 Visu Kamaraj on Dec 2, 2018
Im ordered tata sky dth connection on saturday through online. The sales preson told me to avail connection within three hours from payment process through local area distributor. But two days gone there is no proper reply from local distributor. If i call that distributor, they told technician not available. Poor response from distributor. If not able to install please refund the payment....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — change of address for the tata sky account [Resolved]

 Palg on Dec 2, 2018
I have taken a tata sky connection a few years back.
But there seems to be an issue or discrepancy with my residential address.

Though there has been prior services at my actual address, but now there seems to be an issue with the zip code or pincode. The officials at the center when inquired told that the address has been changed.

We're facing some technical issue with the set top box. Kindly look for it.

Registered address:
Indraprastha, baburbag, burdwan 713104.
Landmark : near shiv shankar seva sadan.

The company...
Complaint comments  Read comments [2]Complaint category TVs

Tata Sky — can't see channel even paying full fees [Resolved]

 tejas.nayak1988 on Dec 1, 2018
Tata sky service is too bad.. Even their customer care executive.

I can see all sony tv channels on my both set up box... Every 15 days it’s shut down and every time i have to call at customer care and ask for channel. Why is it so? They charged me full amount in advance and if 1 day dealt they stop all channel and what about that when they don’t provide all channel even my full payment?? It’s fraud company. Switch to other set up box company i request all users....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — problem in existing set top box and cancellation of multi box by local tata sky guys [Resolved]

 babar1979 on Dec 1, 2018
Hi,
My tata sky id is [protected], from last 5 to 6 years i am using tatasky set top box with any problem, recently i have purchased a new tv and give a multi tv request from the outlet of the dealer, for that they have collected rs 100 in cash and ask me to pay the rest of amount to the person who will install the new multi set top box
Next day i called to tatasky guy and inquire about the installation of my multi set top box, he told me that he will visit my residance at 4.30 pm, but some how he did not came at 4.30 pm, after several phone calls to local tatasky dealer finally he...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — complain for disconnection of all tv channels from november 2018 even though your consumer id 1061612055 has been recharged upto 7 may 2 [Resolved]

 shyamsundar123 on Dec 1, 2018
To
The manager
Grievance cell
Tata sky

Dear sir/madam,
I would like to bring your attention that i have paid the recharge amount rs 3520 on 12-jun-2018 and my customer id[protected] account balance is showing validity up to 7 may 2019 but it is a matter of regret that all channels has been disconnected from november 2018. You will agree with us when a customer has paid advance recharge amount for 1 year, the new tariff should not be applicable to till the expiry of validity period. We never expect such type of cheating from tata group of organization....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — commit package is not activated [Resolved]

 Murari Mahesh on Nov 30, 2018
My tata sky subscriber id : [protected]. I want change my pack why because sports channels are not available. I've requested for connection change to tata sky team, they assured that "south prime" is best pack and we will activate for you. Based upon tata sky agent confirmation requested for package change from "dhamaka" to "south prime". Tsky raised a ticket for package chnage request 19d34g0t. After couple of tasky agent called me told you are not applicable to change pack. Please don't buy tsky packages are too much cost. There is no good package for customers.
Very very worst tatasky....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky is asking for additional charges [Resolved]

 Priy@nk@ on Nov 30, 2018
I am using tata sky from past few years. However i am facing some issues wherein it's showing blank screen in between and when i asked tatasky for help they are asking for service charge if we need technician but why i should pay service charge if the problem is with tata sky. I am paying my monthly charges and the help they should provide should not be chargable. It's not acceptable....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — sony marathi channel and other sony hd channel [Resolved]

 Ratnakar More on Nov 29, 2018
From last few months I am unable to see Sony Marathi channel. Lots of time I talk with Tatasky toll free number and they told me that we can't show you that channel even though SAB tv HD is also not seen as I subscribe for HD channels. Tatasky now cheating with us. When I talk with customer care executive they told me that Sony channel rates are increased so we dropped these channel from package but Sony Marathi is free channel...
Complaint comments  Read comments Complaint category Telecommunications

Tata Sky — not installation of tata sky dish [Resolved]

 Abhijit Phalke on Nov 29, 2018
As regards the unisyn enterprise two persons has came to my house for new tata sky hd connection plan as we have given them money through cheque as the cheque was given on[protected] and the cheque was passed on[protected] as we are calling the person who had been came to our house the person is answering to the call but after calling continues he had picked the phone and told i will fix the problem and now 3-4 days passed but no action is taken by the person please help me with this problem...
Complaint comments  Read comments Complaint category Banks

Tata Sky — tata sky box not working [Resolved]

 Manav Mansukhani on Nov 28, 2018
My taka sky connection was alright in the night and working properly but when i switched on my tata sky box in the morning then it was in stand by mode and was not starting. I called the customer care number they sent a person for checking and then he asked for 400 rupees. And my warranty period was just finished. And this wasn't for the first time happening with me. I have faced this problem earlier as well. Whenever my warranty gets over then only the box stops working and they ask for money to replace it...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — id# 1015917808 [Resolved]

 Naman Mehta on Nov 28, 2018
I am having 4-5 tata sky connections (Including baby connections) havent faced so many problems untill now, this time i am mentally harrassed with the quality of service they are providing.
I am facing problems regarding:
1. Sony activation: even after activating giving missed calls, smsing on whatsapp (From rmn) it doesnt activate.
2. Frequent deactivation: activating sony channels become a pain in the neck, every month i have to activate it. There were scenarios that i am not at home and my family members finding difficulties to watch sony channels.
3. Frequent rebooting:...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — hd channels not available/ id# 1207319243 [Resolved]

 Naman Mehta on Nov 28, 2018
I have recharged for a sports dhamaka pack also i am having a hd box so recharged for 12months "after having discussed with the customer care executive."
But now from a month my hd channels are stopped (10months) and when i tried to enquire about it, i come to know that the executive earlier had falsely guided me for annual hd pack to a monthly wallet deducting plan. Which apparently is more than the annual pack if i had activated.
Now when i am explaining about the problem to "any lady executive" they response me in a very rude way that - "sir it has happened a year back i cant listen...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky denied to provide service for sony marathi channel [Resolved]

 Priya125 on Nov 27, 2018
I am not able to see sony marathi channel since around 1 month. When checked with tata sky, they provided the information sony marathi channel has been dropped off by tata sky. Tata sky is cheating with customers. As per the marathi regional pack sony marathi was included while tata sky has it dropped off suddenly.
Please find my tata sky id [protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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