Tata Sky Complaints & Reviews

we are late for recharge and hence we are not able to find the subsriber ID number.
help us to find out subsriber id number, so that we can recharge our tatasky....

Felt Ceated.


I do not know how Tata Sky is with it’s service at other locations, however at my end, there’s one strange problem that’s hit me and the uneducated Tata Sky personnel is doing little do help it.

My subscriber ID: [protected].

And to think of it, I buy a big pack, and then I get service less than 30% of what I spend for.

It’s been more than...

Our regular subscription amount is
Rs 322 but suddenly we got to know that our Subscription for the Month of April 2025 is 521 and we have contacted the customer care and asked about this increase of Ra.199 and they said we have activated TATA Binge app and subscribed but we haven't subscribed because we havent downloaded the App so far and they told me that to cancel this excess subscription we need to download this App and we did on 5th April to deactivate this subscription.
But they told me that it was activated on March and we didn't activate this app and subscribed.
Inspite of complain both Oral and written by email they are repeating the same answer.
We haven't used the service pack since we are not aware of this excess pack got activated without our knowledge.
Now we have to pay the excess amount of Rs.199.
We find this s new kind of scams and anyone can imagine that how many people suffered of this excess Billing and no one is ready to provide the Remedy
Finally we have to complain with the TRAI to get the remedy
With Regards
D. Nagarajan
Chennai

My User ID: [protected] and registered mobile number is [protected]. about 10 months ago I informed through Mr. Ramakrishna your technical assistant for Bowenpally area to de-activate the secondary id:[protected] which is still showing not deactivated.
The same is known to me through live chat.
What is the current status of this issue not resolved ?
Further "next renewal date as per TV is[protected] where as I am getting reminders as[protected]? Which one is correct?
can you send an official to help me to recharge annually for my selection of channels?

I refer to a person named Rohit who is the sales manager of Tata Play Fiber Internet in Pune wakad, pimple saudagar region.

When you want a new connection, he is very prompt and courteous. He says he will help you in all your queries and issues.
However after getting the customer this person Mr Rohit disappeared.
Despite I make him several calls he does not attend any. If by chance he picks up the call, he says he will call back in 5 minutes but that's a plain lie.
He never calls back or helps you with your queries.
Also the customer care is pathetic, those guys do not resolve any of your issues or queries. Just give textbook answers.
Internet users stay away from Tata Play Fiber

Pack 199 4device at time
Play only one device at time

I am using tata sky from approx 8 years. I update my tata sky box to binge set up box before 2 years, last year it get stuck and replaced in warranty period but now again it get stuck on standby mode and does not turn on. Sometimes it turns on but shows no signal after a few minutes or if we change the channel. We have tried unplugging all the wires but no result. We are continuously trying to contact the customer care but no response from their side now they asked for 700 rs to change the set up box, i didnt expect that kind of inferior product from the very well know company like tata sky. Now either replace my set up box free of cost or give my old set up box which u replaced earlier by binge set up box

I am a tata play subscriber ([protected]) for a couple of years. Today[protected] I got a message and said I have been charged Rs 350 for activating Binge Plus Mega subscription, which I havent requested from my side. So I raised a complaint (56zdm1fa). The executive called me and said, only I can activate and deactivate the packs and I did it from my side. I am 100% sure that I havent activated any plans in the Binge as I already has subscription to Amazon Prime, Netfix and Hotstar.

Now they are saying the amount cant be refunded. Please resolve this complaint. I am trying to raise the same complaint to TRAI also with a written email from tata play where they are stating these are my problems.

Account is deactivated and the wallet balance was illegally deducted from my account

Sub id: [protected]

I am writing to submit a formal complaint against Tata Play, my television service provider, for levying unjust charges and for their insufficient customer service response.
On30th March 2024, I transitioned to a new home and reached out to Tata Play to arrange for an antenna installation at my new address. Based on the subscription agreement, I was guaranteed that the necessary equipment, including the antenna, would be provided at no additional cost during relocation. This was particularly pertinent as my former residence had a centralized antenna system in place.
When I initially subscribed to Tata Play's services two years prior at my previous apartment, I was informed by a company representative that a personal antenna was not necessary due to the centralized system. It was also assured that should I move, Tata Play would supply an antenna free of charge.
Contrary to these assurances, I was unexpectedly billed Rs. 500 for the antenna setup at my new residence. My subsequent complaints made through various emails have been met with unsatisfactory explanations. The reason provided for the extra charge was a non-linked MDI number to my account, which I find to be an unjust and unacceptable excuse.
As a loyal customer of Tata Play for the past two years, it is disconcerting to face such unfair practices and a disregard for customer satisfaction.
Hence, I respectfully request the Consumer forum assistance in addressing the following issues with Tata Play:
The reimbursement of the unwarranted Rs. 500 charge for the antenna installation.
Compensation for the distress and inconvenience caused by Tata Play's oversight and lack of communication.
Assurance that Tata Play will commit to ethical business practices and maintain transparent dealings with its customers.
I implore the Consumer Forum to facilitate a prompt and just resolution to this matter. I am ready to provide any additional cooperation required for the investigation or resolution of this complaint.
I am grateful for your immediate attention to this significant concern.

Hi,
My tata sky singal was disconnected without any information and when asked or raised complaint there executive are like forcing me to pay money then only they can come down and check what the issues is and wil be rectified.. as the issue is out side my home and nothing to do with my side. Even after 2 3 times of complaint rise they disconnected the call saying they can solve the issue until I pay the amount.

Transaction No [protected] paid rs 1040.00 for Tata Sky recharge. Spoke to TATA SKY AND THIS AMOUNT IS STILL NOT REFLECTING IN THEIR RECORDS.

I try to called some buddy to Tata sky help center this guy saying i not provided sarvice in this location hoe its possible

my location _Naigav east vasai virar someshwar nager

This is a test complaint

Sky tv audio able but not visible the video

I upgraded to tata play binge plus set top box when it was installed it was not working properly flickering of screen doted screen blank screen after so many attempts of customer care there was no response since 24 Hrs I payed thousands of rupees and premium plan no issue resolved

Set top box is not receiving signal

Recharged Tata Sky with an amount of Rs 3144 on 12 September 2023 via the PhonePe app and the PhonePe team confirmed that the merchant has received the amount (Merchant Order ID: YPHW[protected]) but TataSky is continuously ignoring this and not recharging my account.

Please either recharge this amount to my tata sky account as soon as possible or refund the same back to my account (phonepe).

PhonePe Transaction ID - T2309112339299572499834

This is to inform you that my Tata sky is not working properly for quite some time despite raising the query again and again no action has been taken calling every day .Regarding the same problem customer care representative are not able to send a technician to our place kindly see the matter and give it a top priority because its been more than 7 working days.

This is regarding the TATA BINGE+ box which I have been using for the last few months and approaching you as I am not getting any help from support teams and dealers. I even called on [protected] on 26th Sept 2023 and was trying to speak you directly but somehow again Nodal Support team had word with me and if I recall Shehnaz was the name, she spoke to me in a very rigid manner and was not even trying to provide a solution to my problem and later she disconnected the call abruptly, which is totally unacceptable.

Below are the problems which I am facing with this TATA BINGE+ box and these issues were not there in the old HD box.
The first issue which I highlighted just after taking this new box was - For the channels which are not in my subscription, there is a SUBSCRIBE NOW button available on screen and usually kids and senior citizens click that and again it becomes a pain for me to later unsubscribe and bear the cost. For this I understand there is no option to block subscriptions via Remote. I stopped chasing support teams on this.
But now the main issue is the remote for this BINGE box is not stable. Within a few months of opting this box, the remote stopped working properly, on 19th Sept it was replaced as it was under warranty and now within a month it again stopped so today i.e. 11th Oct, got a new remote. My worry is what will happen post warranty period, who will bear the cost of the remote as this product is not stable. Or if someone can guarantee that since the product is not stable remote will keep on replacing whenever issue happens even after warranty period.
I even had discussions with support executives on the field and they confirmed that on a daily basis some or other executive is replacing remotes, although I know the company will not agree on this. As per latest update from field executive, Anoop(ASI) had written an email highlighting the remote issues which customers are facing but I personally don't have any copy of that email communication.

Regarding the above issues, may I kindly request you to please allow me to switch back to the old HD box, as that was a very stable product and never faced any issue with remote in usage of 7 years and surrender this one as replacement.

Also I understand that customer experiences may vary but at least for one customer I think that is achievable. Appreciate your response on this please.