Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 19%
Submit a Complaint
9116
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
3rd floor, C-1, Wadia International Centre, Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1590
down
680
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851
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379
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522
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323
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462
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291

Additional info
Andhra Pradesh
Postpaid +91 92 4600 0121
Prepaid +91 92 4601 2524

Assam
Postpaid +91 92 0700 0121
Prepaid +91 92 0701 2524

Bihar
Postpaid +91 92 3400 0121
Prepaid +91 92 3401 2524

Delhi
Postpaid +91 92 1000 0121
Prepaid +91 92 1001 2524

Gujarat
Postpaid +91 92 270 00121
Prepaid +91 92 2701 2524

Haryana
Postpaid +91 92 5400 0121
Prepaid +91 92 5401 2524

Himachal Pradesh
Postpaid +91 92 1800 0121
Prepaid +91 92 1801 2524

Jammu & Kashmir
Postpaid +91 92 0500 0121
Prepaid +91 92 0501 2524

Karnataka
Postpaid +91 92 4300 0121
Prepaid +91 92 4301 2524

Kerala
Postpaid +91 92 4900 0121
Prepaid +91 92 4901 2524

Kolkata
Postpaid +91 92 3100 0121
Prepaid +91 92 3101 2524

Madhya Pradesh
Postpaid +91 92 2900 0121
Prepaid +91 92 2901 2524

Maharashtra
Postpaid +91 92 2500 0121
Prepaid +91 92 2501 2524

Mumbai
Postpaid +91 92 2000 0121
Prepaid +91 92 2001 2524

North East
Postpaid +91 92 0600 0121
Prepaid +91 92 0601 2524

Orissa
Postpaid +91 92 3800 0121
Prepaid +91 92 3801 2524

Punjab
Postpaid +91 92 1700 0121
Prepaid +91 92 1701 2524

Rajasthan
Postpaid +91 92 1400 0121
Prepaid +91 92 1401 2524

Tamil Nadu
Postpaid +91 92 4400 0121
Prepaid +91 92 4001 2524

Uttar Pradesh East
Postpaid +91 92 3500 0121
Prepaid +91 92 3501 2524

Uttar Pradesh West
Postpaid +91 92 1900 0121
Prepaid +91 92 1901 2524

West Bengal
Postpaid +91 92 3300 0121
Prepaid +91 92 3301 2524

View More Information...

Customer satisfaction rating
19%
Complaints
9116
Pending
0
Resolved
1690
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (508)

Tata Sky Complaints & Reviews

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Tata Sky — either fraud ad or misguidance by customer care [Resolved]

 Shree Mahabir on May 11, 2018
I am an old customer of tata sky. Tata sky is continue telecasting an advertisement on its dish that if i recharge with rs. 786 before 18th may i will get a balance of rs. 1000.in this regard i contacted tata sky customer care on its no. [protected] on 8th may 2018 at 8.34 pm and asked for the offer. I was informed that i will get the benefit of the offer only in a condition if i got a sms message on my rmn. I told the personal that there is no any such condition is being telecasted in their advertisement. Why customer care is imposing such condition. He told that such condition is there in the...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — problem in dth service [Resolved]

 Dhananjaya Kumar Acharya on May 13, 2018
After the storm in northern India some channels are not showing properly.I talked to your customer care executiv many times.They are asking to me pay rs.225 for visiting charge.This fault is not done by me.so why I pay for this?I am a regular customer of your Dth Service and subscribing you in yearly mode.So kindly resolve this matter positively as soon as possible....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — renewal of tata sky [Resolved]

 vijay-X on May 10, 2018
My tata sky id no. [protected]
Let me begin that my having been a customer for over a decade my experience over time that there has been growing attitude of could not care less. Some months ago it was poor service and it took multiple mails and calls to mumbai office to resolve issue.
On 3 may i received sms that i could renew dhamal pack for an amount of rs. 3290/- for one year before 10 may. Today when i paid the amount i get an sms that next renew is 22 jan 2019.
Unfortunately the customer care executive despite my being kept on hold for close to half an hour could not resolve...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — re: subscriber id - 1036716643- incorrect assessment by your engineers [Resolved]

 nikhil gavankar on May 10, 2018
To,
The manager
Tata sky
I am really disappointed by the services provided by your company, it is really not acceptable by a company like tata.
First of all i had complained that i am unable to view my tv since sunday (22nd apr) and i had complained at 2pm and i was told that the engineer would come by 5pm but did not turn up, after following up again with the contact center at 5.30 pm i was told that the engineer would come by 6, but again no one turned up till 7pm, when i called up again i was told that the engineer would come the next day. (23rd apr)
So when...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — hd setup box/ service [Resolved]

 Kumarnskpcs040@gmail on May 9, 2018
My complaint is that provided faulty device. And they replaced with faulty device again. And he service what they provided is not good a all. And my issue while watching tv audio cuts off randomly in every 1 or 2 hours. So i asked refund on my device but they said refund for the product is not possible. Also i tried explaining reason as the device they given is faulty. Also i got the refurbished device. Since they given to me is refurbished unit. Hence i am asking for the refund on device. Please help me with some needful action....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — wifi dongle not required [Resolved]

 raghav ghai on May 9, 2018
The worst service you can get from them.
Did a recharge of 17000 and a platinum customer still did not expect this from them

Got a call from them regarding wifi dongle and told me if not satisfied you can return and did the same as the engineer installed it and after fee hours i called them and told them about my speed is not that enough to support. Now been calling them and messaging no response and getting the message that recharge the amount.
This is how they treat their platinum customers. Never buy tata sky...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — hd charges [Resolved]

 maddip on May 8, 2018
I had opted for hd set top box upgrade @ rs 1890 giving one year free hd services offer. Out of this sum, rs 500 was adjusted for the set top box. The balance rs 1390 was to give free hd services for one year.
Yesterday, i recharged with rs 200 for one month dhamaka package @ 199.
Instead of validity upto 7th june, validity was adjusted to 28th may. Rs 95 was adjusted for hd service which is free for one year.

Custom care refused to answer properly for this complaint....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — services on tatasky customer no. 100003704 [Resolved]

 Gurmukh Kukreja on May 8, 2018
No programs coming since morning inspite of payment made & several complaints on helpline Nos. & by mail also. Also need to change ny Regd. Mob. No. in your records to [protected]/[protected]/[protected].No action has been taken by the customer care depptt. of the service provider inspite of several telephonic & mail complaints....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — worst chat service in tata sky [Resolved]

 mohit.1455 on May 7, 2018
In tata sky first they say your chat will be recorded but nothing happens like that.
I did chat and asked to change my plan, one lady took my 1/2 hr or so and then said i have raised a request for the same. But i didn't received any confirmation for the same, as per her words i have recharged my tatasky sky. But later when i chat with then again asking about confirmation, they said they haven't found any request. If you ask them anything they just waste your time, keep saying you will get the resolution and keep saying sorry but nobody gives the resolution. They dint transfer the chat to...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — i have requested for technician visit but not received any call from technician [Resolved]

 Brijesh H. Chandwani on May 6, 2018
I have requested for technician visit because 2 days back heavy rainfall happen in my area. But even i have not received any call from tatasky regarding visit. I have called on customer care 4 to 5 times but they are advising me to watch your channels on my tatasky application in mobile but they are not arranging any visit from there side. The worst company i have ever seen. I will never recommend anyone to buy this connection....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — complaining about pack change leading to higher charges [Resolved]

 Naik01 on May 6, 2018
Tata sky id : [protected]
The monthly pack was of rs. 270 but all of a sudden i receive message that your monthly payment is due with rs.440.

Upon login to the account, i understand that the monthly pack is changed resulting in additional charges and i was totally unaware.

There are no messages sent to us when the recharge packs are changed. They send messages only when payment is due....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Tata Sky — not receiving signal and no replacement of set-top box [Resolved]

 Amrita Kulkarni on May 5, 2018
-not receiving signal from 23/04/2018
-client no:-
The part super lnb is not replaced till date, i have put the complaint on this forum on 30/04/2018. Tata sky has posted that, i have received a call from tata sky but there was no such call and complaint is still not resolved till date. It's the fake reply posted by tatasky and it's also confirmed by their customer care team when i called them.
In today's (05/05/2018) call to tata sky, the new reason given for not restoring the service is: the part is available but the local cable operators are not giving entry to technician...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — regarding reimbursement due to wrongly recharged [Resolved]

 lait1979 on May 5, 2018
I want to recharge rs.299 of my tata sky id no.[protected] but due to my mistake i have recharged wrongly tatasky id no.[protected] of rs.299 on dated 30/04/2018. Regarding this i have complain on the same day, i received online auto generated complaint no. Sr[protected] next day tatasky caller call on my registered mob. No.[protected] and giving assurance to reimburse my recharged amount rs.299. I awaited but no money reimburse to me by tatasky till date. Regarding this i again complain on dated 01/05/2018 and receive online auto generated complaint no. Sr[protected]. Again tatasky caller call...
Complaint comments  Read comments [1]Complaint category Utility Services

Tata Sky — pairing error in my tata sky dth box [Resolved]

 Sahil Surani on May 5, 2018
I have recharged with plan of rs 199 but the screen shows a pairing error (This is the wrong card for this set up box) but it worked fine before this... The same card with the same box... As i was out of town for 3 months i did not recharge it and now it shows me this! Please do smething as soon as possible. Such a shameful sevice wont be good for your brand! Expecting a rapid response....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — no signal detection [Resolved]

 rahulbabangaikwad on May 4, 2018
Customer id no. : [protected]
Mr. Rahul gaikwad (Mob. : [protected])

From 03.04.2018 tv shows that no signal in all channels. We have complaint it for that they says tomorrow we will see. But till moment no body will be received our compalint. Again i called up they told us tomorrow.

So please send the technician as soon as early possible and sort out the problem....
Complaint comments  Read comments Complaint category House, Apartment Rental

Tata Sky — cheating by tata sky, wrongly deducted money [Resolved]

 Yogi055 on May 4, 2018
I have taken tata sky services on 18th mar 2018, 27th of april remote have been stop working. I asked to customer care executive and they told it is in warranty, executive will come and replace it and no charge will be deduct for this. Executive came and told it is chargeable then again i contacted with cc executive again they confirm as it is in warranty no charge will be taken. After two days rs. 200 have been deducted and services stop working due to low balance. While contacted with cc executive again they inform that this will be credited as it is wrongly deducted. I have all call recorded...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky connection [Resolved]

 Shivram Salgaonkar on May 4, 2018
Tatasky id [protected]
I have recently taken new connection about three months ago and find their services to be highly unsatisfacoty. During the last 3 months atleast a dozen complaints were lodged for poor service, but every time the complaints on their records are closed giiving one or another excuses.
Presently it is totally blank sometimes showing that it is not receiiving signal and sometimes showing excellent signal. Their technicians lack knowledge and uncoperative and lot of my time is wasted in either waiting for them or attending on them. On the top of it company is nicely...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — regarding drop the channel [Resolved]

 dpa gaziyabad on May 4, 2018
This is inform to you that. Your price is increasing day to day. When i started the dhamal channel it was the cost 250. Now it is increasing day to day. Before last month i recharged 299. This month i have got a message 320. Why are you increasing day to day price. I want to drop some channels. If you will not drop my channels, i will leave your tata sky....
Complaint comments  Read comments Complaint category Mobile Handsets

Tata Sky — tata sky customer care is rather careless [Resolved]

 Prachi86717 on May 3, 2018
Tata sky is bad I have been complaining from 27 April that my Tata sky is receiving no signal every day I call up the call Centre to complain where I get to know that the apologising and they say the back and team would call me back and the technician will come but till date today is 3rd May, 2018 nobody has come I hate Tata sky customer care because they failed to deliver customer satisfaction please repair my TV connection as I have paid money for six months annual subscription. Tata sky Nicely takes money but they fail to guarantee customer satisfaction. Its better we transfer our DTH to Airtel...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — signal problem from last few months [Resolved]

 Daleep Mittal on May 3, 2018
Signal problem is there, could not watch ipl matches, few of the channels i. E aajtak, znews etc are not responding, today no signals are being received on my set of box, completely disappointed, services are poor, please refund the balance charges & remove your box / services, sudha mittal [protected], no id proof could be provided since box is not working, find out from the registered mobile no....
Complaint comments  Read comments Complaint category Home & Garden

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